Trusted Agent profile · Middlesex

Chase Buchanan estate agents in Richmond, Richmond upon Thames, Teddington and 3 more

4.7

★★★★★ Excellent

1,829 reviews across 6 offices and 3 platforms

www.chasebuchanan.co.uk

Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,338

Reviews on Google

All 6 offices

Trustpilot logo

490

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Chase Buchanan's six offices, most reviewed first. Each has its own page.

Latest reviews from every Chase Buchanan office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We had a fantastic experience buying our property through Chase Buchanan, especially thanks to Mark. He was professional, responsive, and really supportive throughout the entire process. Mark made what can often be a stressful experience much smoother and kept us informed every step of the way. We highly recommend them to anyone looking to buy or sell a home!

Eli · 2 August 2025 · Chase Buchanan Bear Flat

Agent replied · 24 August 2025

Thank you for your fantastic feedback, Eli! We're thrilled to hear that Mark provided such a supportive and professional experience during your property purchase. Your recommendation means a lot to us, and we look forward to helping more clients achieve their home buying (and selling) goals!

4/5

Trustpilot

Good Service

It is satisfactory service for what CB offer.

Shiv · 26 July 2025 · Chase Buchanan Plymouth

5/5

Trustpilot

Chase Buchanan are an amazing agency…

Chase Buchanan are an amazing agency and also add that local touch. Thank you Ben for helping me find a property!

Harry · 24 July 2025 · Chase Buchanan, St Margarets

5/5

Trustpilot

Smooth and Professional Property Sale Experience

We had an excellent experience with this property agency. They were professional, respected timelines, and made the selling process smooth and stress-free. Special thanks to Adele, who was always approachable, patient and prompt with replies. Unlike another major agency who only made promises but couldn’t deliver for months, this team delivered results efficiently. Highly recommended!

Vik · 21 July 2025 · Chase Buchanan Plymouth

5/5

Google

Very professional, courteous, efficient, friendly and helpful. Would definitely recommend Chase Buchanan to anyone looking for an estate agent in Bath.

Nichola · 18 July 2025 · Chase Buchanan Bear Flat

Agent replied · 23 July 2025

Thank you, Nichola! We're thrilled to hear about your positive experience with our team. Your recommendation means a lot to us, and we're here to help anyone looking for a new home or a great agent! Looking forward to assisting more clients like you!

5/5

Google

I had a very positive experience working with George Burman-James. He was professional, responsive, and incredibly helpful throughout the entire process. George took the time to understand my needs and guided me with clear communication and honest advice. I really appreciated his patience and support. If you’re looking for someone reliable and trustworthy in property matters, I highly recommend George.

Mohammad · 16 July 2025 · Chase Buchanan Richmond

Agent replied · 16 April 2026

Hi Mohammad, thank you for taking the time to write a great review and sharing your experience with the team. We appreciate the support and wish you all the best.

5/5

Google

Thanks to Robyn and the team for helping me and my pals rent a new place. Process was quick and easy.

Alfie · 16 July 2025 · Chase Buchanan Richmond

Agent replied · 16 April 2026

We’re thrilled to hear that you and your friends had a smooth renting experience! Robyn and the team are dedicated to making the process as easy as possible. Thanks for your kind words and for choosing us!

5/5

Google

Great Service from George and his colleague, lots of help when needed, recommend

Dale · 16 July 2025 · Chase Buchanan Richmond

Agent replied · 16 April 2026

Thank you, Dale! We’re thrilled to hear you had a great experience with George and the team. Your recommendation means a lot to us. We're always here to help!

5/5

Google

Anna Poghosyan is an absolute star. She was really helpful and friendly. I honestly would recommend her 100%.

Fahad · 16 July 2025 · Chase Buchanan Richmond

Agent replied · 16 April 2026

Thank you for your fantastic feedback, Fahad! We're thrilled to hear about your positive experience with Anna. She truly embodies our commitment to exceptional service. Your recommendation means a lot to us!

5/5

Google

Daniel Johns and his team Chase Buchanan, Richmond are slick. I set a deadline for the sale of my home. They responded magnificently. I got the price that I expected then the transfer of ownership was handled with care and sensitivity. It has been the smoothest house move of my life. Thank you all.

J5045 · 16 July 2025 · Chase Buchanan Richmond

Agent replied · 16 April 2026

We're thrilled to hear about your positive experience with Daniel and the team! Smooth house moves are what we aim for, and it's great to know we met your expectations. Thank you for sharing your feedback!

5/5

Google

Daniel Johns and Morgan Senior have been the A-Team everyone needs! We were purchasing and selling with them and without a doubt, we received the best service you can ask for. They went above and beyond even through the tricky parts of the conveyancing process - in fact, they even helped me with this process! What really sets Daniel and Morgan apart is how they do business, by building genuine trust. You feel like more than just a client, you feel supported every step of the way! Anyone thinking about moving, request these guys if you can!

Tim · 16 July 2025 · Chase Buchanan Richmond

Agent replied · 16 April 2026

Thank you for your wonderful feedback, Tim! We’re thrilled to hear that Daniel and Morgan provided you with such exceptional service. Building genuine relationships is at the heart of what we do, and it’s great to know you felt supported throughout your journey. Best wishes in your new chapter!

5/5

Google

Daniel Johns and his team Chase Buchanan, Richmond were amazing every step of the way going above and beyond to get the sale over the line. If you’re looking for a team in The Richmond area you can’t do better!

Thomas · 16 July 2025 · Chase Buchanan Richmond

Agent replied · 16 April 2026

Thank you, Thomas! We’re thrilled to hear about your positive experience with Daniel and the team. Going above and beyond is what we strive for, and your recommendation means a lot to us. We appreciate your support and look forward to working with you again in the future!

5/5

Google

Thank you Robyn for your assistance in finding my property. Fantastic service from start to finish.

Jocelyne · 16 July 2025 · Chase Buchanan Richmond

Agent replied · 16 April 2026

We’re thrilled to hear about your positive experience, Jocelyne! Thank you for your kind words about Robyn and our team. We're always here to provide fantastic service and help you find the perfect property. Enjoy your new home!

5/5

Google

I will be relocating from the US to the UK in the fall and my family and I had a wonderful experience working with Robyn. We went into the process not exactly sure of what we wanted with the additional pressure of having limited time to secure a place. Robyn was great at finding us a variety of options and very knowledgeable about the area. I could not be happier with my experience at Chase Buchanan!

Grace · 16 July 2025 · Chase Buchanan Richmond

Agent replied · 16 April 2026

Thank you for your fantastic feedback, Grace! We're thrilled to hear that Robyn made your relocation process smooth and enjoyable. It's great to know you found the right options for your family. Wishing you all the best as you prepare for your move!

5/5

Google

Had a very efficient and professional experience. Thanks George!

Peter · 16 July 2025 · Chase Buchanan Richmond

Agent replied · 16 April 2026

Thank you, Peter! We're thrilled to hear about your positive experience and appreciate your kind words about George. Our team strives for efficiency and professionalism, and it's great to know we hit the mark for you!

5/5

Google

Had a great experience with Chase Buchanan in finding a flat to rent . Ewelina was super helpful with the application process and everything went through so easily.

K · 15 July 2025 · Chase Buchanan Plymouth

Agent replied · 26 July 2025

Thank you for the fantastic review, K! We're thrilled to hear that Ewelina made your application process smooth and enjoyable. Your satisfaction is our priority, and we appreciate your trust in us to help you find your new flat. Enjoy your new home!

5/5

Google

From the initial contact with Debi Brennan, all the way through with viewing and contract set up with Ewelina Siek, the level of service has been first class. A superior level of care during move in and liaising with landlord for minor teething points. All the way through Chase Buchanan service has been a 10/10. Highly recommended.

Nigel · 12 July 2025 · Chase Buchanan Plymouth

Agent replied · 8 August 2025

Thank you for your fantastic feedback, Nigel! We're thrilled to hear that Debi and Ewelina provided you with first-class service throughout your experience. Your recommendation means a lot to us, and we're here to support you anytime. Enjoy your new place!

5/5

Google

Stephen@ chase Buchanan sold my property. He went above and beyond after the Tennant refused to move out. All his help to evict the critter and finally complete the sale was invaluable. 5 stars from me.

Chris · 11 July 2025 · Chase Buchanan Plymouth

Agent replied · 11 October 2026

Thank you for the fantastic review, Chris! We're thrilled to hear that Stephen provided exceptional support during your property sale. Your satisfaction means the world to us, and we appreciate you taking the time to share your experience. Congratulations on the successful sale!

5/5

Google

Dealt with the St Margarets branch, all staff were efficient, friendly and helpful. Didn't waste time showing unsuitable properties, took notice of what I was after, found me a suitable property within weeks and followed through the whole rental process with clarity.

D · 20 June 2025 · Chase Buchanan, St Margarets

5/5

Trustpilot

Chase Buchanan have been a great help

Chase Buchanan have been a great help. Would highly recommend Ben, his proffesionalism was incredible

Gurmir · 19 June 2025 · Chase Buchanan Plymouth

5/5

Google

We’ve been searching for the right home and George has been an absolute star throughout the process. Although we haven’t moved in yet, I felt it was important to recognise his dedication and professionalism. He’s been consistently responsive, patient with our many questions, and always proactive in providing updates and guidance. George truly made what could be a stressful experience feel smooth and manageable.

City · 16 June 2025 · Chase Buchanan Richmond

Agent replied · 16 April 2026

Hi Ahmed, thank you for taking the time to write a great review and sharing your experience with the team. We appreciate the support and wish you all the best.

5/5

Google

Working with Robyn from Chase Buchanan in Richmond, made finding a new place so much easier than I expected. She took the time to understand what I was looking for and found a great property that fit my needs and budget. Communication was always clear and prompt, and I never felt rushed or pressured. I’m really happy with where I ended up and couldn’t have done it without her help. Highly recommend!

Heather · 16 June 2025 · Chase Buchanan Richmond

Agent replied · 16 April 2026

Hi Heather, thank you for taking the time to write a great review and sharing your experience with the team. We appreciate the support and wish you all the best.

5/5

Google

Great service from Robyn @ Chase Buchanan who helped me find the right property at short notice - thank you for all of your help!

R · 16 June 2025 · Chase Buchanan Richmond

Agent replied · 16 April 2026

Thank you, R J W! We're thrilled to hear that Robyn provided excellent service in helping you find the perfect property. We appreciate your kind words!

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Awards

The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Chase Buchanan

Which Chase Buchanan office has the most reviews?

Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.

Where are the Chase Buchanan offices?

The six Chase Buchanan offices, by town:

Has Chase Buchanan won any awards?

Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.

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