Trusted Agent profile · Middlesex

Chase Buchanan estate agents in Richmond upon Thames, Richmond, Teddington and 3 more

4.7

★★★★★ Excellent

1,828 reviews across 6 offices and 3 platforms

www.chasebuchanan.co.uk

Chase Buchanan has six offices, in Richmond upon Thames, Richmond, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,828 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,338

Reviews on Google

All 6 offices

The Trusted Agent logo

5.0 / 5

1

Reviews on The Trusted Agent

All 6 offices

Trustpilot logo

489

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Chase Buchanan's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Chase Buchanan office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Manager Danny Hicks Professional to the nth degree. I have had a long drawn out process through no fault of Chase Buchanan. Danny and Daniel Johns were helpful, courteous, meticulous and encouraging all the way. I was an Estate Agent in the 1980 's and would have neen proud to have Danny & Daniel on my team. No words can say how much I admire their work ethic. Just the BEST in the Business. Well done and so many thanks for bringing my sale to a successful conclusion after so many trials and tribulations. It has been a pleasure all along the way. Albert Philpott

ALBERYT · 14 June 2019 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Albert, Thank you for your kind words about our staff and service, We very much appreciate it here. If you need any advice prior to completion, please do not hesitate to contact Danny. Thanks again. Chase Buchanan

5/5

Google

My experience with Chase Buchanan has been excellent - In particular Daniel Johns went above and beyond in helping me and my fiance the right property. I would recommend anyone looking to buy or sell a property to speak to Daniel and the Chase Buchanan team.

James · 14 June 2019 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Hi James, Thank you very much for your great review for Daniel and Chase Buchanan, Richmond. Your recommendation is much appreciated. We hope you enjoy your new home together. Kind regards, Chase Buchanan

5/5

Google

Best estate agents in Richmond - Dan Johns & Danny Hicks In this horrible Brexit buyers market, if you wish to sell your flat, Chase Buchanan is you best bet! Out flat was on sale with 2 other popular high street agents for a long while (before we moved to Chase Buchanan) , during that time, our flat attracted many viewings but the other agents never managed to seal a deal. But Daniel (CB)found us 2 buyers within 3 months of marketing our flat. We had certain issues during our sale, our buyer was very difficult, but Danny helped iron everything out and handled the exchange process so smoothly and professionally. We would never have been able to move to our next home if not for their dedication and hard work. We can’t thank them enough. They were very transparent and understanding throughout the process, they never once gave us False hopes but neither did they let us loose faith. They were so quick to revert with viewing feedbacks unlike other agents we had employed earlier. Danny and Dan are so quick to respond to emails, and they make you feel that you as a customer mean a lot to them! So if you are after agents who are truthful, honest, and who can deliver even in tough Brexit market, Dan and Danny is whom you should go to.

Smitha · 14 June 2019 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Hi Smitha, Thank you very much for such a fantastic review for Dan & Danny, we are delighted that you found the service so impressive and do hope you enjoy your new home. Warm regards, Chase Buchanan

5/5

Google

It was pleasure to deal with Chase Buchanan Estate Agency. Eliot and other team members were very professional and helped us find great property of our needs in area that we wanted to live at. Recommend especially to those who look for new place at Richmond

Olaf · 14 June 2019 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Olaf, Thank you for your lovely comments for Elliot and the team, we are delighted that you found the service so efficient. Kind regards, Chase Buchanan

5/5

Google

I can't recommend Daniel Johns at Chase Buchanan highly enough. He has been incredibly helpful and really worked round the clock for us. He's very dedicated, patient and knowledgeable. He could answer any questions we had about the property, our mortgage etc. Thanks!

Yann · 14 June 2019 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Hi Yann, Your wonderful review for Daniel is much appreciated and we are delighted that you were so impressed with his service. We hope you enjoy your new home and if we can help again in the future, please get in touch. Warm regards, Chase Buchanan

5/5

Google

After dealing with a few estate agents in Richmond, i can honestly say working with Daniel Johns from Chase Buchanan has been a pleasure on the search for my second property. Very professional and knowledgable on the area. Can not rate him highly enough. Edward

Edward · 14 June 2019 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Edward, Thank you very much for your comments for Daniel at Richmond, we are delighted to hear how impressed you were with his service and that you highly recommend him. Warm regards, Chase Buchanan

5/5

Google

I was very pleased with the service from Danny and Daniel. Very proactive, thorough and professional. In particular they were spot on with the pricing and in selecting the right clients to view. And the fact that they personally attended the viewings made a huge difference both in looking after the house and in making the sale. Danny approached me after my house had been on the market for a while told me that he could do a better job and would sell the house by XMAS. Despite a delay in appointing him he did just that. Well done you two and your team.

Ray · 14 June 2019 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Hi Ray, We are delighted to hear such fantastic feedback regarding your sale with Chase Buchanan and that you were so impressed with Danny and Daniel. If we can be of any assistance in the future, you know where we are! Best wishes, Chase Buchanan

5/5

Google

CB Richmond have helped me sell my house in a very difficult market The 2 guys helping me were Danny and Daniel They were a dynamic team.They were both friendly and helpful with many years experience and nothing was too much trouble for them. I find nothing negative to say and I am rather hard to please. When the house was sold and I had moved away from the area the new owner told them that the removal men had left stuff behind. They arranged for it to be sent to my new address. Well done and Many Thanks

Roy · 14 June 2019 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Thank you, we wish you well in Wales, Roy! Danny

5/5

Google

I can't rate my experience with Chase Buchanan highly enough. The quality of service from Danny Hicks and Daniel Johns for the sale of my property was superb, they went above and beyond to help and really have set the benchmark for my dealings with estate agents in the future. Unquestionably the best estate agents in Richmond.

Matt · 14 June 2019 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Hi Matt, Thanks for posting your comments, your praise for the service you received from both Danny & Daniel is excellent to hear and many thanks for your recommendation. If you need their advice or help again in the future, you know where they are. Thank you, Chase Buchanan

5/5

Google

Chase Buchanan did a fantastic job. They were friendly and dynamic, and both Danny Hicks and Daniel Johns would always reply to my emails immediately, which I greatly appreciated. They were proactive and attentive, and I am very happy to have chosen them to sell my house.

Olivia · 14 June 2019 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Olivia, We are delighted that you found both Danny and Dan so helpful and really appreciate your comments. Warm regards, Chase Buchanan

5/5

Google

I have been pleasantly impressed with Chase Buchanan and especially Dan Johns. He offers a lot of guidance and support, especially in the current market and Brexit influences. He has made it easy and accessible to keep in touch and he has chased the vendor and made sure the chain will progress nicely and in a timely manner. Furthermore, the human element has been absolutely great, as we felt like we have a friend in charge of the move. Dan has been paying a lot of attention to details and has been able to advise us one step in advance for all the different steps and what may affect the time scale. I have also been in touch with other colleagues of Dan's in the office and have been very happy with how prompt they have been and helpful. I trust and would recommend anytime their services. They are knowledgeable, trustworthy, professional and reliable. Also, very flexible and friendly. I have already spoken to a friend and I have suggested they use Chase Buchanan. Good luck and use their services! They are the best! And I’m saying this after I have lived in 3 different locations and have always bought and sold properties within the areas I have lived in. Very good service and highly reliable ! Chasen Buchanan are great! And especially Dan Jones!

D · 14 June 2019 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Hi Dana, We are delighted to hear such wonderful comments for Dan and the Richmond office. Your recommendation is very appreciated and we wish you all the best in your new home. Kind regards, Chase Buchanan

5/5

Google

People at Chase Buchanan Richmond have been great. I couldn't be more thankful to Chelsea who helped us from the beginning to the end of our letting process in a very professional and honest way. She has been very attentive and responsive to all of our queries and has also been very patient and kind with us. I wouldn't hesitate to look for their help in the event of searching a new home in the Richmond area.

Lorena · 14 June 2019 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Hi Lorena, Thank you for such a lovely review for Chelsea Ryan. We wish you all the best in your new home. Kind Regards, Chase Buchanan

5/5

Google

Chase Buchanan, Richmond were a pleasure to work with. Both Danny and Daniel were extremely professional and efficient with driving the purchase forward. They maintained timely and transparent communication between ourselves and the vendor and through their understanding of the local market were able to advise us on determining what offer we made, which secured the property we wanted. Both agents are extremely helpful and engaging and made the whole process from start to finish hassle free and would recommend their services to anyone looking to purchase in Richmond and/or the surrounding area.

Jonathan · 14 June 2019 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Jonathan, Thank you for your kind words. We are pleased you were happy with our service and we wish you well in your new home. We are sure to see you around town and should you need any advice in the future, you know where to find us. Thanks again. Kind regards, Danny

5/5

Google

From Start to finish, selling our mothers home thru Milestone has been worry free and a pleasure. We appreciated their straightforward approach, honest assessments of all the issues that arose, and their experience in the selling market. Their experience clearly shone thru this transaction as we all faced uncertain times with Brexit, the economy, and the fickle housing market in general. Their entire team provided us with a sense of confidence, assuredness, and optimism, even during these challenging times. Oh yes, and they were fun to work with as well!

Larry · 14 June 2019 · Chase Buchanan Teddington

5/5

Google

Very good estate agents - managed our first time buying experience so well - much better service than previous experienced with large London estate agents...naming no names!

Natasha · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Hi Natasha, thank you for taking the time to leave us a 5* review, it's very much appreciated. We are very happy that you were satisfied with our services and would be more than happy to help again in future. Kind regards, Chase Buchanan.

5/5

Google

Professional and motivated staff. Thank you Sophie and Mike for helping us with our purchase!

Frank · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Hi Frank We are so pleased to hear your kind feedback regarding your experience with the team in St Margarets, we would like to thank you for taking the time to leave a review. If we can assist you with anything in the future, please do not hesitate to get in touch. Best wishes, Chase Buchanan.

5/5

Google

I would recommend Sophie at Chase to sell your property. We had a tricky situation with our transaction and Sophie was great at suggesting practical solutions which stopped the chain collapsing. Thank you

Louise · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Hi Louise Thank you so much for your kind review regarding the service you received with our St Margarets office. We are delighted to hear Sophie's hard work paid off and the chain was saved! If you do require our services in the future, please do not hesitate to contact us. Kind regards, Chase Buchanan.

5/5

Google

As acting intermediary for the purchase of 17 Beauleigh Close for Mrs Carola Shephard and her son Henry, the service I experienced provided by Chase Buchanan was excellent. In particular the professional attention given by Sophie Goodlace as senior sales negotiator. Mrs Shephard and her son are very happy with their new house. We thank you for your attentive professionalism and first class service.

Felix · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Thank you Felix. We appreciate you taking the time to leave us as a company and Sophie such great feedback. We are delighted to hear that Mrs Shepherd and her son are very happy in their new home, if we can be of any further assistance in the future to them please do not hesitate to get in touch. Best regards, Michael Peacock Director

5/5

Google

We are currently looking for a new home and have been hugely impressed with Naj Fox in Chase Buchanan's St Margaret's office. She is hugely helpful, completely understands the type of property we are looking for but is also refreshingly honest about what might be suitable - and what isn't.

Michael · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Hi Michael Thank you for your kind words regarding the service you have received with Naj. It's always great to hear such wonderful feedback regarding my staff. Fingers crossed we can find you your dream home! Best wishes, Michael Peacock Director

5/5

Google

Fantastic service from start to finish. Highly recommend!

Sports · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Thank you so much for your review. Its always a pleasure to hear our clients were happy with their service and would recommend us! If you do require any of our services in the future please do not hesitate to get in touch, you know where we are! Best wishes, Michael Peacock Director

5/5

Google

Helpful advice, great service and a quick sale after failed attempts by two other more expensive agents. Speak to Sophie

Nick · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Hi Nick Thank you for taking the time to leave us a review. We are always so grateful for any feedback, especially good to hear that we are such great value for money and succeeded where others failed! If you do require any of our services in the future, please do get in touch. Best wishes, Michael Peacock Director

5/5

Google

I used chase when I bought my first property 10 years ago. When it came time to sell I admit I considered using the online estate agents, but in the end decided to go with chase due to their extensive local knowledge and my previous experience. The selling process was very easy and our property sold in less than 2 weeks, the buying process however was a little less straight forward. The support, pragmatic advice and approach chase took undoubtedly held our chain together and we are now enjoying our new home. I'd like to especially thank Sophie for all her help.

Wenzde · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Hi Cara It's always great to hear feedback from our loyal clients over the years, and that our extensive knowledge of the local area can deter you from the online agents. Thank you for your feedback regarding your service with Chase, especially Sophie. We are always so grateful to anyone taking the time to leave us a review. If you do require any of our services in the future, you know where we are! Best wishes, Michael Peacock Director

4/5

Google

An efficient and professional process and communication between all parties was managed effectively.

Jamie · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Hi Jamie Great to hear such positive feedback regarding your service with us. I am always grateful to anyone taking the time to leave us a review and want to thank you for doing so! If you do require any of our services in the future please do not hesitate to contact us. You know where we are! Best wishes, Michael Peacock Director

5/5

Google

Great service! A job well done

John · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Hi John Thank you so much for your feedback. We appreciate anyone taking the time to leave us a review. If you do require any of our services in the future, please do not hesitate to contact us! Best wishes, Michael Peacock Director

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Chase Buchanan

Which Chase Buchanan office has the most reviews?

Richmond upon Thames has the most, with 852 reviews rated 4.6 out of 5, followed by Richmond with 851.

Where are the Chase Buchanan offices?

The six Chase Buchanan offices, by town:

Has Chase Buchanan won any awards?

Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Richmond won Platinum; Chase Buchanan, Richmond upon Thames won Platinum; Chase Buchanan, Teddington won Platinum; Chase Buchanan, Isleworth won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent