Chase Buchanan estate agents in Richmond, Richmond upon Thames, Teddington and 3 more

★★★★★ 5/5

Google

Thank you to Patrick, Mark and the team for giving us such a fantastic service from start to finish

DAVE · 25 October 2019 · Chase Buchanan Bear Flat

★★★★★ 5/5

Google

Really excellent service from Patrick and the whole of the team. It seemed that all agents knew what was going on, not only with the portfolio they were directly working on, but on other properties on their books. Great back up support team.

John · 25 October 2019 · Chase Buchanan Bear Flat

★★★★★ 5/5

Google

Really pleased to have chosen Fidelis for the sale of our property - from the initial marketing through to completion Mark and the rest of the team were professional, conscientious, fully engaged and were always available if we or the purchasers had any queries. Recommended.

Wendy · 25 October 2019 · Chase Buchanan Bear Flat

★★★★★ 5/5

Google

Impressive customer service. After a booking error on my initial viewing I have been immensely impressed by the customer service offered by Fidelis. I received two calls from them in the following days (including one from the company owner Patrick who had made a donation to charity as an acknowledgement of the error and outlined how it had occurred) and set up another viewing for the following week. The agent we met for the viewing (Mark) was very friendly, professional and knowledgeable; sharing his experiences and providing insights on repairs the property would need and the quotes they had received for work of that type In summary, I am hard-pressed to recall a better customer service experience than the one I have had from Fidelis. They take their work very seriously and the high standards they hold themselves to is admirable in this day and age. Needless to say, I would recommend them.

Iain · 25 October 2019 · Chase Buchanan Bear Flat

★★★★★ 5/5

Google

Fantastic estate agents, great local knowledge, friendly but professional staff, without the usual pushy sales approach. Buying a house through the Fidelis office in Bath was painless. We've bought multiple houses over the years and had to deal with some shoddy estate agents, I can wholeheartedly say that the team at Fidelis are the exception to the rule. They couldn't do more to help accommodate our needs. Highly recommended. 5 *

Benjamin · 25 October 2019 · Chase Buchanan Bear Flat

★★★★★ 5/5

Google

We found Fidelis by chance when looking to sell our house and are so glad we did. Their honesty, experience and clear communication made them a pleasure to deal with throughout the process, and they didn't undervalue our house just to shift it quickly (which some agents will). We want to live in our new home for a good few years yet, but when the time comes to sell we'll give them another call!

Toby · 25 October 2019 · Chase Buchanan Bear Flat

★★★★★ 5/5

Google

We would like to thank Patrick, Mark & Matthew for our stress free journey of selling our home of 26 years and helping is to find our new home. After we made the decision to sell our long term home we then had a big decision to find an estate agent, we went to the local Bear flat area and visited Fidelis, after chatting with Patrick , Mark & Matthew we decided that we wanted Fidelis to sell our home,the service was professional from start to finish, nothing was to much trouble. We would like to thank Fidelis for making what we thought could be a stressful experience, a very pleasant and stress free experience. Would most definitely recommend!!

Melanie · 25 October 2019 · Chase Buchanan Bear Flat

★★★★★ 1/5

Google

Awful experience on the rental side. Very deceitful and sends emails behind your back. Do not trust. Works with landlord to extort deposit money off you.

Miika · 25 October 2019 · Chase Buchanan, St Margarets

★★★★★ 5/5

Google

Highly recommend, friendly, professional and super quick responses for all my queries,. Thank you Danielle at Chase Buchanan Lettings St Margarets, you made moving so much easier.

Julie · 25 October 2019 · Chase Buchanan, St Margarets

★★★★★ 5/5

Google

A 5 star service provided throughout. Naj was highly organised and was proactive in finding properties that suited our needs. Naj was very patient with us and new the landscape very well ! - we felt very well informed from start to end. Would happily deal with Naj and the team at Chase Buchanan again!

Zafer · 25 October 2019 · Chase Buchanan, St Margarets

★★★★★ 5/5

Google

our experience has been refreshingly excellent and hassle free. Lucy especially moved heaven and earth to try to accommodate our needs and requirements wherever possible. At times we certainly did not make this easy as it was all very last minute. Nevertheless, she did everything possible and kept us up to date at all times. A special thanks to Lucy for restoring our faith in the letting process. I would highly recommend to friends and/or family. Adrian

Adrian · 25 October 2019 · Chase Buchanan, St Margarets

★★★★★ 5/5

Google

Jade Ridgers was very helpful throughout during the house viewing, offer negotiations and so far keeping us informed of progress to get the deal over the line. Much appreciated and it’s been good experience so far. Well done!

Ade · 25 October 2019 · Chase Buchanan, St Margarets

★★★★★ 5/5

Google

An efficient and thorough service throughout. Sophie was really proactive and helpful from finding properties for us to look at to following up on matters closer to exchange & completion. Would happily deal with Sophie and the sales team again!

Beccy · 25 October 2019 · Chase Buchanan, St Margarets

★★★★★ 5/5

Google

I have had both lettings over 5 years and then a sale from Chase and they are one of the best estate agents I have had, they were always contactable and assured they live up to their commitments, on the sale it was great dealing with Naj Fox, she was always very friendly and had a few jokes even at the most stressful times during the sale which took longer time but we got it done, and she was great in ensuring that the buyers were kept happy at all times. So please use them for lettings and Sales.

Paul · 25 October 2019 · Chase Buchanan, St Margarets

★★★★★ 5/5

Google

My experience with Chase Buchanan has been a pleasure and Naj Fox in particular supported me throughout the (at times) challenging process of buying my flat. I'm glad to say that I never felt that Naj was only concerned with the seller's needs which was very refreshing. Naj went over and beyond my expectations of an estate agent towards a buyer by helping me with numerous ad-hoc queries and by expertly facilitating the whole process. I would definitely use Chase Buchanan in the future and would especially recommend Naj Fox as she was thoroughly competent and highly practical with an honest and forthright attitude.

Irfana · 25 October 2019 · Chase Buchanan, St Margarets

★★★★★ 5/5

Google

Danielle and the team at St Margarets have made things very easy for us in securing our new property. Always at hand for any queries, been very helpful ensuring we know exactly what is going on. This eased the stress and made the process of moving straight-forward. Thanks Danielle, and thanks to the team.

Warwick · 25 October 2019 · Chase Buchanan, St Margarets

★★★★★ 5/5

Google

Really helpful and efficient and made renting for the first time stress free and easy. Jade was super helpful and always on hand to help answer any questions when we had them. Would definitely recommend Chase Buchanan to anyone looking to buy or rent.

Sammy · 25 October 2019 · Chase Buchanan, St Margarets

★★★★★ 5/5

Google

I've had a great experience dealing with the whole team at the St Margaret's branch. Helpful, professional and proactive throughout the whole process. Special thanks to Danielle for chasing a few bits with the new landlord for me and to Sarah for making me feel welcome from day 1.

Ervin · 25 October 2019 · Chase Buchanan, St Margarets

★★★★★ 5/5

Google

House hunting can be so stressful especially when you are new to this city and trying to juggle your new job at the same time. Daniel Fogarty at Chase Buchanan St Margaret was my saint! I could feel that she cared what I was looking for and I felt at ease with her. Also the team at this branch supports one other and communicates so well that my viewings ( yes I did multiple times!) to signing went very smooth. Its been a couple of months now in my new place and their tenant concierge Chloe Ashman has been great help providing me with after service too.

A · 25 October 2019 · Chase Buchanan, St Margarets

★★★★★ 5/5

Google

Moving home can be really stressful, which is why I highly appreciate the professionalism and efficiency of the team at CB St Margarets. Lucy, Manuela and their colleagues look after you from start to finish and the company uses secure, audited, easy to use online tools to carry out tenancy related tasks such as payments or contract signing. The physical office is airy and welcoming, not least because of the friendly and smiling staff. Highly recommended!

Michał · 25 October 2019 · Chase Buchanan, St Margarets

★★★★★ 5/5

Google

Sophie was really helpful in all aspects of my recent house purchase. From finding something suitable for us, all the way through to completing. She went above and beyond the call of duty in many instances and her help was very much appreciated. I would definitely recommend her, along with the wider Chase Buchanan Sales team.

Harriet · 25 October 2019 · Chase Buchanan, St Margarets

★★★★★ 5/5

Google

We rented a house with the help of Jade, one of Chase Buchanan's agents from the St Margarets branch. She was absolutely great! Jade was very pleasant and professional to deal with, and we trusted her from the minute we met. Very proactive and supportive attitude overall. She is a brilliant employee. We recommend.

Teemu · 25 October 2019 · Chase Buchanan, St Margarets

★★★★★ 5/5

Google

Very positive experience with Chase Buchanan, in particular with Lucy, Sarah and another employee (whose name sadly escapes me) and who kindly showed us around the flat we'll be happily moving into next month. We highly recommend this agency - much more attentive and supportive than most agencies you'll ever deal with within London. Thank you team - we look forward to enjoying our new home!

Laura · 25 October 2019 · Chase Buchanan, St Margarets

★★★★★ 5/5

Google

The service we received from the team at Chase Buchanan was both excellent and supportive. Especially when you consider the complexity of our house move. Throughout the 6 months Mike, Sophie, Naj and the rest of the team were always able to help no matter what the question. Certainly in the last month before exchange and completion, when all the final little questions and challenges come about, Sophie in particular was fantastic and helped all parties get across the line. Many thanks indeed and whilst we hope not to move again in the short term, should we need to Chase Buchanan would definitely be our agent of choice.

M.K · 25 October 2019 · Chase Buchanan, St Margarets