5/5
GoogleGreat service that guided me through each step with minimal hassle. I have been very busy with work, and the Chase Buchanan team managed to effortlessly do all of the leg work for me.
Trusted Agent profile · Middlesex
Chase Buchanan estate agents in Richmond, Richmond upon Thames, Teddington and 3 more
★★★★★
1,826 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,826 reviews on three platforms, rated 4.7 out of 5 overall.
1,338
Reviews on Google
All 6 offices
1
Reviews on The Trusted Agent
All 6 offices
487
Reviews on Trustpilot
Business-wide
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Chase Buchanan's six offices, most reviewed first. Each has its own page.
- Chase Buchanan Richmond20 Red Lion Street, TW9 1RW850 reviews · 422 on Google (4.9)68 in the last 90 days
- Chase Buchanan, St Margarets124 St. Margarets Road, St Margarets, TW1 2AA, TW1 2AA850 reviews · 418 on Google (4.8)52 in the last 90 days
- Chase Buchanan Teddington43 High Street, TW11 8HB765 reviews · 342 on Google (4.9)49 in the last 90 days
- Chase Buchanan Plymouth77 North Hill, Plymouth, PL4 8HB, PL4 8HB540 reviews · 97 on Google (4.4)49 in the last 90 days
- Chase Buchanan Bear Flat6 Wellsway, Bath, BA2 3AQ, BA2 3AQ488 reviews · 59 on Google (4.9)49 in the last 90 days
- Chase Buchanan Isleworth7 Odeon Parade, 480 London Road, TW7 4DE1 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Chase Buchanan office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleLovely estate agents, Lucy has been very helpful and kind and you can tell really cares
Agent replied · 9 February 2025
Many thanks for your review and comments Louise. Kind regards, Chase Buchanan
5/5
GoogleLovely service. Jade and the girls were so helpful with all aspects of our move.
5/5
GoogleFrom the moment I walked in the door I got a first class experience . Jade was very thorough in understanding what I wanted and also suggested something that I might not which incidentally I opted for in the end . Very professional and friendly .
1/5
GoogleStill waiting for a deposit back on the flat we've moved out from on the 12th of May - it's been more than 6 weeks....
5/5
GoogleWe were very impressed with the efficient service we received from Danielle, Natara and Manuela. The response to our emails were prompt and informative. The whole process has been very smooth from viewing to moving in.
5/5
GoogleJade was very helpful and really understood my requirements when showing me around the area. I'll definitely use Chase Buchanan again, they were better than 90% of their competitors by a long way. Thanks Jade
5/5
GoogleDanielle and the team have been 5 star throughout. Always there to help and understanding of all enquiries. Thank you
Agent replied · 9 February 2025
Thank you for your kind feedback about Danielle and the Lettings team at St Margarets. We are delighted to hear that the team were understanding of your enquiries. If you require any of our services in the future, please do not hesitate to get in touch, you know where we are. Kind regards, Chase Buchanan
5/5
GoogleDanielle did a great job sharing options until I got the perfect place to move. She is not also great selling, but mostly advising, so when you decide you feel you are making the right decision, I am a foreigner, I really needed advice. She is also really fast responding requests even when that involves third parties (As landlords). I got also help from her team when she was not available, all them with the same team culture. I am glad I found them to help me.
Agent replied · 9 February 2025
Thank you so much for your 5 star feedback about Danielle and the Letting team at St Margarets. We are so happy that you felt like you were making the right decision as we understand moving home can be stressful, however we aim to make this run as smoothly as possible. If you require any of our services in the future, please do not hesitate to get in touch, you know where we are. Kind regards, Chase Buchanan
5/5
GoogleDanielle, Sarah, Chloe and the whole team at C.B. have been extremely helpful and made the process of renting and moving about as painless as its possible to be. Always responsive and friendly to work with, I can highly recommend them.
Agent replied · 9 February 2025
Hi Nigel, thank you so much for your kind feedback about the lettings team here at St Margarets. We are pleased that we made the process as easy as possible for you and if you ever need us in the future, you know where we are. Kind regards Chase Buchanan
5/5
GoogleSarah and Danielle, a great team: quick, professional.,friendly. Good follow-up
Agent replied · 9 February 2025
Dear Alex, We appreciate everyone who takes the time to leave us feedback, so thank you very much for your kind words about Sarah and Danielle. If you ever need us in the future, you know where we are. Kind regards, Chase Buchanan
5/5
GoogleScott was amazing! Made us feel like we were in safe hands for making such a big decision. Can’t fault his level of professionalism and welcoming manner. Thanks again to Scott and the rest the guys at Chase!
Agent replied · 9 February 2025
Dear Daniel, Thank you for taking the time to write a lovely review about Scott and his professionalism. We are happy that you felt you were in safe hands. If you ever need any assistance with Sales or Lettings in the future, you know where we are! Kind regards, Chase Buchanan
5/5
GoogleFirst class experience. Scott was very thorough in understanding what I wanted. Very professional and friendly.
Agent replied · 9 February 2025
Dear Hope, Thank you so much for the lovely feedback regarding Scott in our Lettings team. It’s always a pleasure reading positive feedback about any member of staff. If you ever need our assistance in the future for Sale or Lettings, you know where we are! Kind regards, Chase Buchanan
5/5
GoogleGreat personal service from Naj and the team. I would highly recommend Chase for anyone selling.
Agent replied · 9 February 2025
Dear Ian, Thank you for taking the time out to write feedback about the service you received from Naj. If you ever need us in the future for Sales or Lettings, please do not hesitate to contact us, you know where we are! Kind regards Chase Buchanan
5/5
GoogleChase looked after the sale of my 5 bedroom property during a time of tough market dynamics due to Brexit. The service i received from them overall and particularly from Sophie Goodlace was outstanding. Sophie worked so hard to secure a buyer for the property and to optimise the price, in what was a very complex sale due to domestic circumstances. I will always appreciate how Sophie handled this and kept me up to speed on status constantly,I would recommend her and Chase to anybody seeking or selling a property in the St Margarets area. 5 out of 5.
Agent replied · 9 February 2025
Dear Chris, We really appreciate your kind words about the Sales team and Sophie here in St Margarets and we thank you for putting your trust into Chase Buchanan during a time of tough market dynamics. We always aim to make the process of buying or selling run as smoothly as possible and we are pleased to know that Sophie kept you up to speed throughout the sale. If you ever need us in the future for Sales or Lettings, you know where we are! Kind regards Chase Buchanan
5/5
GoogleI dealt with a lady called Rhianna , she listened to exactly what I wanted and went above and beyond to find this for myself and my family. Very pleased with everything.
Agent replied · 7 February 2025
Hi Michelle, Thanks for the lovely comments about Rhianna, we are really pleased that you found the service so helpful and that you found a new home for your family. Kind regards, Chase Buchanan
5/5
GoogleI was very pleased with the service from Sarah and Lucy who succeeded in finding a tenant for my flat for the full asking price (which I had thought was optimistic) within hours of being placed on the market. Very quick and hassle-free.
5/5
GoogleWe were very impressed with Danielle, from the start of our house hunting when she appeared within 5 minutes after our phone call to her office requesting to view a property we were sitting outside. Other local agents only wanted to make appointments several days later. Danielle went out of her way to identify further properties and accompanied us on all viewings, seemingly having a good relationship with the property owners, having a good local knowledge which we needed as were new to the area and we always felt she went the extra mile to get our questions answered. Thank you Danielle!
Agent replied · 10 January 2025
Dear Annabelle, I appreciate anyone taking the time to leave us a review and want to thank you for your feedback about Danielle. We are pleased to hear that Danielle was able to show you a selection of properties that you were interested in almost straight away! If you ever need our help in the future, you know where we are! Kind regards, Chase Buchanan
4/5
TrustpilotGood, based on effort
Overall, a good experience. A bit of Flapsy-Hapsy management, but overall, a good effort to resolve issues.On a scale of dealing with estate agents in London (which is generally opinionated and appalling), I would (to date) give this one a 7/10 based of effort to respond and resolve issues. Like must businesses, in the final analysis, it’s down to the quality of people and simplicity of policies.
5/5
GoogleBrilliant service from start to finish. Thanks to the team at Chase Buchanan Lettings in St Mags who helped me rent out my flat so quickly. They were proactive, efficient and professional. I was kept up-to-date throughout on viewings and feedback and they provided valuable advice. Thanks Lucy, Sarah and Danielle.
1/5
TrustpilotDefinite Bullies
Definite Bullies!. BE CAREFUL!! They will tell you what you want to hear just to get you to sign. This is all that matters to them, and once you sign they will be on to the next, casting you aside as a tenant. If anything breaks such as heating and hot water you will be left to your own devices. Someone may text or email you the following day if you leave a message on the EMERGENCY hotline, and talk you through trying to fix it. (do not expect a call). I cannot workout how there are good reviews when others who I have spoken to have the same issues.
1/5
TrustpilotLetting team
Letting team, not communicating viewings well to leaving tenants and rudely entering the property without knocking the door, even after asking them to knock before using their own keys. No respect of your privacy.
5/5
GoogleDanielle and her team helped us to find our new accommodation, and provided a stress free process. We were always sent properties matching our criteria and Danielle was flexible for arranging flat viewings even on a rather short notice. Negotiations to secure the property went smoothly as well. I recommend Chase Buchanan.
Agent replied · 10 November 2024
Hi Marco, thank you for your kind feedback! we understand moving home can be very stressful so we aim to make it as stress free as possible and we are glad Danielle did that for you. If you need our help in the future for Sales or Letting, you know where we are! Warm regards, Chase Buchanan
5/5
GoogleGreat service from start to finish. Would highly recommend!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Chase Buchanan
Which Chase Buchanan office has the most reviews?
Richmond has the most, with 850 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 850.
Where are the Chase Buchanan offices?
The six Chase Buchanan offices, by town:
- Bath and North East Somerset: 6 Wellsway, Bath, BA2 3AQ, Bath and North East Somerset, BA2 3AQ
- Isleworth: 7 Odeon Parade, 480 London Road, Isleworth, Middlesex, TW7 4DE
- Plymouth: 77 North Hill, Plymouth, PL4 8HB, PL4 8HB
- Richmond: 20 Red Lion Street, Richmond, TW9 1RW
- Richmond upon Thames: 124 St. Margarets Road, St Margarets, TW1 2AA, Richmond upon Thames, TW1 2AA
- Teddington: 43 High Street, Teddington, TW11 8HB
Has Chase Buchanan won any awards?
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Richmond won Platinum; Chase Buchanan, Richmond upon Thames won Platinum; Chase Buchanan, Teddington won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
