Trusted Agent profile · Middlesex
★★★★★
1,827 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,827 reviews on three platforms, rated 4.7 out of 5 overall.
1,338
Reviews on Google
All 6 offices
1
Reviews on The Trusted Agent
All 6 offices
488
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWhen I rang up this branch I spoke with a lady named Rihanna . She was very helpful with the information given and listened to what my needs were which I found quite refreshing as have had a few problems with other estate agents when it comes to this matter. Thanks for your help.
Thank you for the review Errol, We are delighted that you found Rhianna so helpful and informative. Kind regards, Chase Buchanan
5/5
GoogleGreat experience with the Richmond office and especially Elliot Finn. Provided good and pragmatic advice and got the paperwork sorted in record time.
Hi Bernardo, Thank you so much for your lovely words on Elliot. We are very pleased to hear you were happy with the service you received. Kind regards, Chase Buchanan
5/5
GoogleChelse and Elliot were extremely helpful. They listened to my every needs and found me my dream home. Definitely recommend them to everyone I know!
Hi Charly, We really appreciate your comments and recommendation and are delighted you found your dream home through Chase Buchanan.
5/5
GoogleVery professional and friendly service. Elliot was personable and helped get me a great deal. Vastly superior experience to many other agents I have dealt with. I will certainly use them again.
Thank you for your kind words Peter. We wish you all the best in your new home. Kind Regards, Chase Buchanan
5/5
GoogleI dealt with Elliot to find a tenant for my flat. He was very responsive and organised a prompt visit to take all the details. Within a day of having the flat on sale i had 2 offers so the process was very easy for me!
Hi Edouard, Thank you so much for your lovely comments for Elliot. I’m very pleased to hear you were happy with the service you received. Kind regards, Chelsea
5/5
GoogleChase Buchanan have been a pleasure to deal with throughout the renting of our new home. Largely in part to Elliot who has been a consummate professional through ever step.
Many thanks for the great review Rob, we are delighted that you found Elliot so helpful and professional and that you found a new home. Best regards, Chase Buchanan
5/5
GoogleChelsea and Elliot in the Richmond Lettings were fantastic. They were honest and professional and a pleasure to deal with. Thank you for finding me a tenant and for making the process painless.
Hi Rhapsody, Thank you so much for your lovely words on Elliot and I. We are very pleased to hear you were happy with our service. Kind regards, Chelsea
5/5
GoogleWe have been going to Elliot Finn at Chase Buchanan Richmond to rent out our flat for a couple of years now. Fantastic estate agent, managed to find tenants in record time, very friendly and always very helpful in sorting everything out for us.
Thank you for the positive feedback Adam, Elliot is a great addition to our team. We look forward to working with you again in the future. Kind regards, Chelsea
5/5
GoogleVery pleased with the professional work of this real estate agency. In particular, I want to note the work of Elliot Finn, who works in the office of Richmond TW9 1RW, for his sincere friendliness, responsible attitude to work. Even after a successful deal, Elliot is always open for help and advice on any issues to support new tenants. Based on my experience
Hi Alexandr, Many thanks for your great comments for Elliot, we are delighted that he provided such a good service and found you a new home. We really appreciate your review and 5 stars. Kind regards, Chase Buchanan
5/5
GoogleCB are marketing my flat in Richmond and I am happy with their service. My special thanks are to Elliott, who I've been working with for three years, and feel I can always count on his prompt and professional support.
Hi Михаил, Thank you very much for your lovely comments for Elliott and Chase Buchanan, Richmond. We are delighted that you have found the service professional and supportive over the last 3 years and we look forward to many more years of service. Kind regards, Chase Buchanan
5/5
GoogleHi have worked closely with Elliot & Chelsea @ Chase Buchanan recently and have been very impressed with their service. Elliot is on the ball and is very in touch with the market in Richmond & Kew in particular. Would definitely recommend using their service and I will in future should i need an agent in the area.
Hi Warren, Thank you for providing a 5* review for Elliot and Chelsea, we wish you all the best with this tenancy and hope we can help again in the future. Kind regards, Chase Buchanan
5/5
GoogleDaniel Johns at Chase Buchanan provided us with a highly efficient and friendly service and the completion for our lovely new property was a smooth and relatively stress-free process. Thank you Daniel and team for your professionalism; highly recommended!
Thanks for your lovely review Eleanor, we are delighted that you found Daniel and the team so efficient and really appreciate your recommendation. Kind regards, Chase Buchanan
5/5
GoogleFantastic, and rapid service from the Richmond branch of Chase Buchanan. We found a listing on the Tuesday evening, they managed multiple viewings and a multitude of offers in a clean, clear and stress-free fashion. Absolute pleasure to deal with both Rhianna and Chelsea, thank you for helping us find our place! :-)
Thank you Dan, It's great to hear that you were impressed with the service from both Rhianna and Chelsea and we hope you are enjoying your new home. Kind regards, Chase Buchanan
5/5
GoogleI very much like dealing with Chase Buchanan they are efficient. They understand that I have high standards in exchange for high management. They have found excellent tenants to date. I most appreciate their charges being taken monthly. I certainly recommend them. In my case Chelsea and Elliot.
Thank you very much for your lovely comments about Chelsea and Elliot, we are delighted that you were pleased with the service and we really appreciate your recommendation. Kind regards, Chase Buchanan
5/5
GoogleI dealt primarily with Daniel Johns during my house purchase in Richmond. I found him to be an excellent communicator and highly efficient at his job. I felt that he always gave me the best advice and I would recommend Chase Buchanan and Daniel to anyone seeking to buy in the Richmond area. A first class service - Thanks Dan!
Dear Lia, Thank you for taking the time to leave us a 5 star review. We are delighted that Daniel met your expectations and we hope to work with you again soon! Many thanks once again, Chase Buchanan
5/5
GoogleTop Class Service and Professionalism I sold my flat through Chase Buchanan, Richmond and was blown away by the levels of care, professionalism and quality from start to finish. I had needed a valuation a couple of years ago and had 3 different agencies come to engage, Danny from Chase Buchanan stood out head and shoulders above the rest with his attention to detail and the confidence he inspired. When it came to putting the property on the market, there was only ever one choice and Chase Buchanan didn't disappoint. Daniel Johns and Danny Hicks were both fantastic to deal with, really thorough and dedicated - they kept us up bang up to date throughout and helped ensure we priced the property correctly. Every engagement and discussion with them was managed with really well, never felt rushed, any suggestions were backed up with data and justification and the open communication was very refreshing. Could not recommend highly enough.
Dear Mo, Thank you very much for such a glowing review for both Danny & Dan, we are delighted that you were so impressed by the service and communication received and your recommendation is much appreciated. Warm regards, Chase Buchanan
5/5
GoogleI have used Chase Buchanan for many years, mainly for lettings and I have always found them a friendly and professional company to work with. Recently I had the pleasure to deal with the Richmond office and my experience went up another notch. I had three flats to rent and decided to put them on with multiple agencies. Chelsea Ryan and Elliot Finn were exceptional. I had regular feedback from them, their office had the most viewings resulting in them finding suitable tenants for two of the three properties for me.This I thought was impressive ,especially considering the competition. They were a pleasure to work with and extremely efficient and I would recommend them whole heartedly.
Hi Emma, Thank you for your kind words. It’s always a pleasure working with you and we look forward to continuing our working relationship with you in the future. Kind regards, Chelsea
5/5
GoogleNothing but good things to say about these guys especially Jenna. Thank you for everything!
Hi Eric Thank you so much for your review. Myself and Jenna are always so grateful for anyone taking the time to leave us feedback! If you do require any of our services in the future please do not hesitate to get in contact. Best wishes, Lianne Gregory Lettings Manager
5/5
GoogleFantastically efficient and lovely to work with. Couldn’t have asked for better estate agents.
Hi Rosey, Thank you very much for your kind review, we are delighted that you were impressed with the service. Kind regards, Milestone Teddington
5/5
GoogleGreat service, staff very friendly and helpful. Jenna was an absolute star.
Hi Jakub, Thank you so much for your 5 start review! Best wishes for the future in your new home! Kind regards, Lianne Gregory Lettings Manager
5/5
GoogleJenna McCann & Lianne Gregory were lovely to work with and very efficient at arranging everything and finding a new tenant.
Dear Mr Ortmans, Thank you so much for your kind words and for taking the time to leave us a 5 star review! We look forward to working with you in the future. Kind regards, Lianne Gregory (Lettings Manager)
5/5
GoogleI was struggling to find an apartment in Teddington for sometime. I met Tyrone on a Saturday morning and he showed me my dream place. Thank you for everything. Max M
Hi Max I am so delighted to hear Tyrone could assist you in finding your dream home! It's always a pleasure to read such great feedback regarding my staff, i would like to thank you for taking time out to leave us a review. If you do require any of our services in the future, please do not hesitate to get in touch. Best wishes, Lianne Gregory Lettings Manager
5/5
GoogleSuper helpful through the process and nothing seemed to be to much trouble. Wish to thank the team at Teddington for all their help! Made things so much easier having a team who were so helpful. Thanks to Lianne for everything too.
Thanks Rob for your review. We are very pleased to hear the process was made easier for you. Best of luck in your new home. Warm Regards, Milestone Teddington
5/5
GoogleI recently bought a flat in Teddington with Milestone acting as the agent. I was most impressed by the care and attention taken by Lucy and the team, especially during the Covid-19 crisis.
Dear Mr Pearson, We are thrilled that Lucy and the team helped guide you through the process in such difficult circumstances! Thank you for leaving the 5 star review and we wish you all the best in your new home. Kind regards, Milestone Teddington (Chase Buchanan)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Richmond has the most, with 850 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 850.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Richmond won Platinum; Chase Buchanan, Richmond upon Thames won Platinum; Chase Buchanan, Teddington won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
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