5/5
TrustpilotI was very impressed with the service…
I was very impressed with the service received from Chase Buchanan, especially Catherine who was terrific, as was each and every member of the team. I would highly recommend Chase Buchanan.
Trusted Agent profile · Middlesex
Chase Buchanan estate agents in Richmond, Richmond upon Thames, Teddington and 3 more
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
1,338
Reviews on Google
All 6 offices
1
Reviews on The Trusted Agent
All 6 offices
490
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Chase Buchanan's six offices, most reviewed first. Each has its own page.
- Chase Buchanan Richmond20 Red Lion Street, TW9 1RW853 reviews · 422 on Google (4.9)71 in the last 90 days
- Chase Buchanan, St Margarets124 St. Margarets Road, St Margarets, TW1 2AA, TW1 2AA853 reviews · 418 on Google (4.8)55 in the last 90 days
- Chase Buchanan Teddington43 High Street, TW11 8HB768 reviews · 342 on Google (4.9)52 in the last 90 days
- Chase Buchanan Plymouth77 North Hill, Plymouth, PL4 8HB, PL4 8HB543 reviews · 97 on Google (4.4)52 in the last 90 days
- Chase Buchanan Bear Flat6 Wellsway, Bath, BA2 3AQ, BA2 3AQ491 reviews · 59 on Google (4.9)52 in the last 90 days
- Chase Buchanan Isleworth7 Odeon Parade, 480 London Road, TW7 4DE1 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Chase Buchanan office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
GoogleKim was brilliant from start to finish. Would highly recommend using Chase Buchanan TW1 2AA.
Agent replied · 9 February 2025
Dear Amee, Thank you for your kind words about Kim. If you ever need us in the future for Sales or Lettings you know where we are! Kind regards, Chase Buchanan
5/5
GoogleScott Wesseder is really professional responsive and helpful. It was a smooth transition.Thank you allPositiveResponsiveness, Professionalism
Agent replied · 9 February 2025
Dear Aysegul, Thank you for taking the time to leave us a review - it's very much appreciated! We are very pleased you had a positive experience with our St Margarets team! Many thanks and we wish you all the best! Kind regards, Chase Buchanan
5/5
GoogleNice and professional team. Special thanks to Emma, she is so helpful and responsive!
Agent replied · 9 February 2025
Dear Nicole, Many thanks for your 5* review - we are very happy to read such positive comments about our staff. Please do not hesitate to contact us in future! Kind regards, Chase Buchanan
5/5
GoogleEasy, painless selling experience. Sophie really knows the business and St Margarets.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 9 February 2025
Dear Dan, We appreciate anyone who takes the time out of their day to leave positive feedback, thank you. If you ever need us in the future for Sales or Lettings, you know where we are! Kind regards, Chase Buchanan
5/5
GoogleI couldn’t recommend Sophie Goodlace highly enough. Professional at all times and very (very) knowledgeable of her market. Ensured our purchase was exceptionally well managed and responded to us quickly and unfailingly. Negotiated changes in circumstances diplomatically and effectively - and delivered an incredibly high level of service!PositiveResponsiveness, Quality, Professionalism
Agent replied · 9 February 2025
Dear Mr Weir, Thank you for your kind feedback about Sophie. We understand that moving home can be very stressful so we always aim to make it as stress free as possible. If you ever need our help with Sales or Lettings in the future, you know where we are. Kind regards, Chase Buchanan
5/5
GoogleI've rented a property through Chase Buchanan, worked with Scott Messeder. It was a nice experience overall that I can suggest others to work with them. Areas to improve: - Making sure that the so called "pro cleaning of carpets" actually cleans the carpets. When we moved in, we vacuumed the property and emptied our dyson's bin 6 times. - Making sure that no one enters the property with shoes on after the carpets are cleaned (including inventory clerks) - Faster responses. - Taking the the "success" sign on the street back after some period of time (not like a year later but in a few weeks)PositiveProfessionalism
Agent replied · 9 February 2025
Thank you for your 5* review. We will take into consideration your notes above! Kind regards, Chase Buchanan
5/5
GoogleVery helpful and responded quickly to emails and calls. Helped me find the perfect property, and at a competitive price.PositiveResponsiveness, Professionalism
Agent replied · 9 February 2025
Dear Iona, Thank you for your review about Pip here at St Margarets. We are so happy that you found the perfect property and really appreciate you taking time out to write a review. If you ever need our help in the future for sales or lettings, you k now where we are! Kind regards, Case Buchanan
5/5
GoogleSophie arranged the sale of our property and was instrumental in helping us secure a new property. This is the 2nd house we have bought or sold via Sophie and I will def use again if we move. Sophie was amazing in terms of pro activity and constantly keeping us updated. Her advice was a major factor in us being able to secure our new house and complete in a very short timeframe. Sophie went over and beyond what we expected from an estate agent and took away much of the angst that would otherwise exist, including chasing down removal folk and generally solving any problem that seemed to crop up. A really good experience and would highly recommend.PositiveResponsiveness, Quality, Professionalism
Agent replied · 9 February 2025
Thank you so much for this wonderful review! We appreciate you taking the time to let us know you were pleased with the service. Kind regards, Chase Buchanan
5/5
GoogleVery responsive and flexible letting service. Good communication and effort to get things done.
Agent replied · 7 February 2025
Many thanks for your 5 stars and review Tim, we really appreciate it.
5/5
GoogleGreat experience. Special thanks to Elliot Finn for his willing to help, prompt replies and tolerance to customer's bad English :))))PositiveProfessionalism
Agent replied · 7 February 2025
Dear Av1rex, We are very pleased that Elliot met your expectations! Thank you for your kinds words and 5* review - we really appreciate it! Kind regards Chase Buchanan
5/5
GoogleDaniel Johns and the team were fantastic throughout our sale. They really went above and beyond with chasing up lawyers and keeping us up to date. Thanks!PositiveResponsiveness, Professionalism
Agent replied · 12 June 2024
Thank you Thomas, We are very pleased to hear that you were so impressed with the service from Daniel and really appreciate your review. Kind regards, Chase Buchanan
5/5
GoogleDanielle went above and beyond to help us buy our property. Always attention to detail and on hand to help in any way.PositiveResponsiveness, Professionalism
Agent replied · 12 June 2024
Hi Tim, Thank you for your 5 star review. We appreciate anyone taking the time to leave feedback on their experience with Milestone Teddington. If you do require any of our services in the future, you know where we are! Best wishes, Michael Peacock Sales Director
5/5
GoogleHighly Professional company with great Staff. I only can recommend them. Elliot Finn - Thank you so much for your help and unlimited effortsnto help us find a flat.PositiveResponsiveness, Professionalism
Agent replied · 12 June 2024
Dear Gergely, Thank you so much for your kind words and for taking the time to leave a 5* review. It's always a pleasure to read as we know just how hard our staff work. Best wishes, Chase Buchanan
5/5
GoogleThis is the second time we’ve used Chase to buy/sell our property - on both occasions we’ve been handled with care and professionalism. There is no pressure to buy or sell, but a wealth of expertise and knowledge when you’re ready, with a real interest in your needs. Sophie managed what might seem impossible during a pandemic - successful negotiation to bring a chain of four properties to exchange within three months of us finding/making an offer. She was on hand with advice throughout the process, and fair and balanced throughout, even when completion dates got tricky due to complications elsewhere in the chain. Their recommended solicitors are also a cut above. We will be using again, I’m sure.
Agent replied · 10 January 2025
Dear Natalie, Thank you so much for your kind words about Chase Buchanan and Sophie. We understand that buying or selling a property in the best of times can be very stressful let alone during a pandemic so we are super happy that this process went smoothly for you. If you ever need us again for sales or lettings in the future, you know where we are! We hope you have settled into your new home! Kind regards, Chase Buchanan
5/5
GoogleFrom my very first enquiry to Completion on my flat, Sophie, in the sales team at the St Margaret's Chase Buchanan office was highly professional and responsive. Sophie made a stressful process stress-free, even in the trying year that has been 2020. I wouldn't hesitate to recommend Chase Buchanan and their sales team and look forward to working with them again in the future.PositiveQuality, Professionalism
Agent replied · 10 January 2025
Dear Leonora, Thank you so much for leaving feedback about your experience with Sophie at Chase Buchanan. We are so happy that you are happy with the service you received. Our aim is to always make the process of buying and selling as stress free as possible, even more so during these difficult times. If you ever need us for sales or lettings in the future, you know where we are! we are always happy to help. Kind regards, Chase Buchanan
1/5
TrustpilotWALK AWAY NOW!
WALK AWAY NOW! I’ve fought hard with the aid of a lawyer, to get my deposit back on a property I wanted to rent with CB.It’s taken 6 weeks to get back what’s rightfully mine. They will cause you stress and multiple headaches, promise you the world and deliver nothing.
5/5
TrustpilotWe are very pleased with Chase Buchanan…
We are very pleased with Chase Buchanan twickenham the great service they provide Especially Mr Lorenc he’s very professional and friendly at the same time He’s mindful that both parties are satisfied 🌸Mr Lorenc seems to be dedicated to his work always he’s reachable and there for you during the whole process from finding a property until settled We have been searching many month’sFor the right property and finally we landed Wonderful team and smooth process 🙏
5/5
TrustpilotProfessional, kind and approachable
We rented a wonderful flat in Teddington for nine years, through Chase Buchanan. Our Concierge, Audrey, was absolutely brilliant. Very professional and quick to address any issues with the flat. I wholeheartedly recommend Chase Buchanan
1/5
TrustpilotDisappointed
I feel very let down. Put my property up for sale & so helpful! once I signed I felt totally neglected. Did a viewing myself whilst working from home, as they had booked the time incorrectly with the buyer. Phoned office & no call back no apology.No updates nothing! Ended contract.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleThe Fidelis team have been very friendly and proffesional in the selling of my house and have kept me informed ever step of the way so thank you
5/5
GoogleFidelis estate agents have sold my house in Bath during very challenging times Mark and his team acted very professionally at all time keeping me up-to date with viewings and would adapt and change the marketing of property to ensure viewings were continuous they would also listen to my views and take these on board. WELL DONEPositiveResponsiveness, Quality, Professionalism, Value
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Chase Buchanan
Which Chase Buchanan office has the most reviews?
Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
Where are the Chase Buchanan offices?
The six Chase Buchanan offices, by town:
- Bath and North East Somerset: 6 Wellsway, Bath, BA2 3AQ, Bath and North East Somerset, BA2 3AQ
- Isleworth: 7 Odeon Parade, 480 London Road, Isleworth, Middlesex, TW7 4DE
- Plymouth: 77 North Hill, Plymouth, PL4 8HB, PL4 8HB
- Richmond: 20 Red Lion Street, Richmond, TW9 1RW
- Richmond upon Thames: 124 St. Margarets Road, St Margarets, TW1 2AA, Richmond upon Thames, TW1 2AA
- Teddington: 43 High Street, Teddington, TW11 8HB
Has Chase Buchanan won any awards?
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
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