5/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Thanks for the five-star review Anna.
Trusted Agent profile · Middlesex
Chase Buchanan estate agents in Richmond, Richmond upon Thames, Teddington and 3 more
★★★★★
1,827 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,827 reviews on three platforms, rated 4.7 out of 5 overall.
1,338
Reviews on Google
All 6 offices
1
Reviews on The Trusted Agent
All 6 offices
488
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Chase Buchanan's six offices, most reviewed first. Each has its own page.
- Chase Buchanan Richmond20 Red Lion Street, TW9 1RW851 reviews · 422 on Google (4.9)69 in the last 90 days
- Chase Buchanan, St Margarets124 St. Margarets Road, St Margarets, TW1 2AA, TW1 2AA850 reviews · 418 on Google (4.8)52 in the last 90 days
- Chase Buchanan Teddington43 High Street, TW11 8HB766 reviews · 342 on Google (4.9)50 in the last 90 days
- Chase Buchanan Plymouth77 North Hill, Plymouth, PL4 8HB, PL4 8HB541 reviews · 97 on Google (4.4)50 in the last 90 days
- Chase Buchanan Bear Flat6 Wellsway, Bath, BA2 3AQ, BA2 3AQ489 reviews · 59 on Google (4.9)50 in the last 90 days
- Chase Buchanan Isleworth7 Odeon Parade, 480 London Road, TW7 4DE1 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Chase Buchanan office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Hi Stefan, Thank you for the five-star review. We really appreciate the support. Kind regards, Chase Buchanan
5/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Many thanks for the 5 stars Kim, we really appreciate it.
4/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Thank you Elliot, we really appreciate your rating.
5/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Hi Rob, Thank you for providing a five star review for Pippa. We hope you are settling in well in your new home. Kind regards, Chase Buchanan
5/5
GoogleDanielle was very helpful and answered any questions I had. Top service
Agent replied · 23 October 2024
Many thanks for your 5 star review for Danielle, we really appreciate it. Kind regards, Chase Buchanan
5/5
GoogleScott helped us rent our dream apartment in Twickenham and we couldn’t be more thankful for how accommodating and helpful he was throughout the whole process.PositiveProfessionalism
Agent replied · 23 October 2024
Dear Mr Bonnici, Thank you for your kind words - it's always a pleasure to read! We are very happy Scott helped you find your dream rental! All the very best for the future! Kind regards, Chase Buchanan
5/5
GoogleI want to say a very especial thanks to Danielle who helped us to rent a house which my mother was looking for about 6 weeks with other agencies - Danielle you made my mother who was very particular about choosing her new place to live; very much satisfy in less than a week which we started with your company - your work has very much appreciated, thanks for being such a professional agent. Somi x
Agent replied · 23 October 2024
Dear Someyah, Thank you for your kind words, we understand that the process of moving home can be very stressful so we are glad that Danielle could help your mother in such a short period of time. We always aim to make the process as stress free as possible. If you ever need us in the future for Sales or Lettings you know where we are! Kind regards, Chase Buchanan
5/5
GoogleDanielle, Sarah and the team were all incredibly helpful. The experience from start to finish was fluid, professional and made very easy for us. It's comforting to know that we are in good hands and I'm very happy with the outcome. Thanks
Agent replied · 23 October 2024
Dear Tom, Thank you very much for your kind feedback about the lettings team here in St Margarets. We aim to make the process of moving as stress free as possible and are so happy that you’re pleased with the outcome! If we can be of any assistance in the future, you know where we are. Kind regards, Chase Buchanan
5/5
GoogleCB were one of 3 estate agents engaged to sell my house and were successful in securing an excellent buyer .Their staff were always friendly and organised viewings and gave feedback in a timely manner .Post offer Sophie did a superb job in liaising with both parties to ensure things went smoothly and to take the stress out of the transaction..She was on hand to help with some practical issues near completion.She also bailed me out by finding a home for some good excess furniture which a charity declined to take at the 11th hour. I have for many years also used CB as managing agents on a house I let in Hampton and have no complaints with the service offering through their rental unit.
Agent replied · 23 October 2024
Dear Ian, Thank you for your kind feedback about Chase Buchanan here in St Margarets, especially Sophie! We are glad that Sophie could help in a number of ways. We understand that the process of selling or buying can be stressful so we always aim to make the process run as smoothly as possible. If you need our help in the future for Sales or Letting, you know where we are! Warm regards, Chase Buchanan
5/5
GoogleA fantastic experience from Chase As many of us know buying ( and selling) a house can be pretty challenging to say the very least but luckily dealing with Chase took a lot of the stress out, despite being in a relatively long chain. Naj, in particular was exceptional from the first dealings with had with her. She was not only very professional but also very genuine, which cannot be said for all estate agents! She listened to our exact requirements and understood our situation with having 3 children and recently having a newborn and knew exactly what we were looking for and more importantly knew that we didn’t have endless time to be looking at properties that weren’t suitable and also showed us very new properties that hadn’t yet made it to rightmove but she had the keys for given us first view. Once we had found a house, Naj was great at negotiating a price which fell within our budget. She also continually kept us informed of any developments with the family we were buying from but further up the chain. One last thing to mention was her readiness to reply to us even after office hours which significantly reduced our anxiety! Thank you so much Naj in finding us and securing our next home so we could move in and be settled by Christmas. We wouldn’t hesitate to recommend you and your team.
Agent replied · 23 October 2024
Dear Natalie, Thank you so much for taking the time to write such a nice review about Chase Buchanan and especially Naj. We are so pleased Naj managed to help you secure a property suitable for you and your family. We understand that moving home can be very stressful so our aim is to make it run as smoothly as possible. If you ever need us in the future for Sales or Lettings, you know where we are! Kind regards, Chase Buchanan
5/5
GoogleA big thanks to Sophie and all the team at CB in St Margarets. We received great help and support during our recent sale of a property during unique and difficult times ( Covid 19). This is the second time I have used Chase Buchanan and would not hesitate to use them again in the future.
Agent replied · 23 October 2024
Dear Amanda, Thank you for your feedback. We are so happy that Sophie and the sales team could support you during these times. We appreciate everyone who takes the time out of their day to leave a review. If you ever need us again in the future for Sales or Lettings, you know where we are. Kind regards, Chase Buchanan
5/5
GoogleI am giving 5 stars to Chase Buchanan due to the excellent service we have just received as buyers. Sophie Goodlace was our agent who has provided consistent and high level of support and professional service throughout the process As first time buyers who had previous very poor experience with another estate agents (in which a property had fallen through) we felt very anxious entering the process again. The previous estate agency had treated us as numbers and were forceful, deceitful and anxiety inducing to work with. Safe to say the experience through CB has been the opposite. From the outset Sophie’s direct, transparent, clear and efficient approach helped immediately ease our worry and has provided us with the much needed confidence in the process. We have felt trust in her and overall our understanding of the process has hugely increased. Sophie has been able to assist with our queries when no one else has been able to including our own legal representatives etc. Very impressed and thankful for this experience and professionalism. We are now in our new St Margarets flat just in time for the arrival of our baby, something that we didn’t think would be possible. No hesitation at all in recommending Chase Buchanan and Sophie Goodlace for anyone looking to buy. Kate BarrowcloughPositiveResponsiveness, Quality, Professionalism
Agent replied · 23 October 2024
Dear Kate, Thank you so much for leaving such a kind and positive review. We are so happy that Sophie was able to change your perception on the process of buying! we always aim to make the process run as smoothly as possible as we understand moving home can be very stressful. We always appreciate anyone who takes the time out of their day to leave positive feedback and we are happy that you have settled into your new property. If you ever need us again in the future, you know where we are! Kind regards, Chase Buchanan
4/5
GoogleI have been dealing with Chase for over 20 years. We have bought investment properties in St Margaret's and rented them through them and we have received great service. If we encounter a problem then it gets fixed quickly and we get access to senior management as and when required. We have just sold a property through Sophie and this also involved the letting team and Sarah is great...thanks allPositiveResponsiveness, Professionalism
Agent replied · 23 October 2024
Dear Mr Jelly, Thank you for taking the time to leave our St Margarets team a 5 * review - it's very much appreciated. We love to hear about our clients positive experiences with our staff. Wishing you all the very best! Kind regards, Chase Buchanan
5/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Hi Emma, Thank you for giving us 5 Stars. I hope your move went well and you have settled in to your new property. Kind regards Mark Ward
5/5
GoogleLived in a property managed by Bereford Ward for just over two years. House was lovely, and I've always found the team professional and friendy whenever I've had any dealing with them. Any issues we've had with the house were sorted out quickly when they arose. Both the sign up to and leaving the property was made stress free and they've always tried very hard to secdule or reschedule appointments/repairs around our busy lives.
Agent replied · 23 October 2024
Dear Lord Kanizar. Thank you for your very kind words. I'm delighted that you found our service professional and enjoyed renting a property form us. I'm afraid i do not recognise your online name and so do not know which property you rented from us. If you do have a minute please message my office email, so i can thank you personally. I wish you all the very best for the future. Regards Mark Ward
5/5
GoogleGreat service
Agent replied · 12 June 2024
Thanks for your post Hayley.
5/5
GoogleProfessional, attentive and transperent service.
Agent replied · 12 June 2024
Thanks Burak, we really appreciate your comment and 5 stars.
5/5
GoogleExcellent service by Rhianna, she was helpful efficient as were all of the people in letting. Thank you very much.
Agent replied · 12 June 2024
Hi Lucy, Thanks for your comments for Rhianna and the Richmond lettings team, we are delighted that you found the service so efficient. Kind regards, Chase Buchanan
5/5
GoogleExceptional service in all areas, I will be recommending to any friends that wish to sell their houses in the future.
Agent replied · 12 June 2024
Hi Louisa, Thanks for your review and recommendation. Warm regards, Chase Buchanan
5/5
GoogleWent for a viewing with Rhianna, so helpful and friendly, brilliant customer service unfortunately the house wasn’t right for me but I’ll definitely book a viewing with her again!
Agent replied · 12 June 2024
Hi Amie, Many thanks for you comments for Rhianna, we are delighted that you were so impressed with her service. Kind regards, Chase Buchanan
5/5
GooglePleasure to deal with - always polite and excellent communication all round, when i asked a question they were straight on to it. I was the buyer on this occasion but will certainly be using them should i need to sell.
Agent replied · 12 June 2024
Hi Julian, We are delighted to hear that you found the service received excellent and your recommendation is much appreciated. We hope to be of service again in the future and wish you all the best in your new home. Thank you, Chase Buchanan
5/5
GoogleExcellent to deal with. Both Chelsea and Elliot were incredibly efficient to respond to my enquiry and line up the perfect property for me.
Agent replied · 12 June 2024
Hi Richard, We really appreciate your 5 stars and comments for Chelsea and Elliot and are delighted that you found the perfect new home. Kind regards, Chase Buchanan
5/5
GoogleAmazing service! Helped me during the all process. Found a good flat, exactly like I want. Advice them strongly. Thank you Elliot!
Agent replied · 12 June 2024
Thanks Çağrı, We are very pleased to hear that you had such an amazing service from Elliot and found a great flat to rent. Your recommendation is very appreciated. Kind regards, Chase Buchanan
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Chase Buchanan
Which Chase Buchanan office has the most reviews?
Richmond has the most, with 851 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 850.
Where are the Chase Buchanan offices?
The six Chase Buchanan offices, by town:
- Bath and North East Somerset: 6 Wellsway, Bath, BA2 3AQ, Bath and North East Somerset, BA2 3AQ
- Isleworth: 7 Odeon Parade, 480 London Road, Isleworth, Middlesex, TW7 4DE
- Plymouth: 77 North Hill, Plymouth, PL4 8HB, PL4 8HB
- Richmond: 20 Red Lion Street, Richmond, TW9 1RW
- Richmond upon Thames: 124 St. Margarets Road, St Margarets, TW1 2AA, Richmond upon Thames, TW1 2AA
- Teddington: 43 High Street, Teddington, TW11 8HB
Has Chase Buchanan won any awards?
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Richmond won Platinum; Chase Buchanan, Richmond upon Thames won Platinum; Chase Buchanan, Teddington won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
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