Trusted Agent profile · Middlesex
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI would highly recommend Chase Buchanan in Teddington. Joel found me tenants in record time. His professionalism, knowledge and customer service is exceptional. Thank you Joel.
Hi Camilla, Thank you for taking the time to write a review. We are so glad Joel was professional and found you tenants in record time. We appreciate the support. Best wishes Chase Buchanan
5/5
TrustpilotThe team at Chase have gone the extra…
The team at Chase have gone the extra mile in providing a thorough and professional service.
Hi Clive and Nicole, we're happy to hear you've had such a positive experience with our team. If you need any further assistance, please do reach out to us. Wishing you all the best!
5/5
TrustpilotThe manager Lorenc is fantastic
The manager Lorenc is fantastic. He has let my property consistently over a number of years. An excellent communicator that has never let me down.
Hi Joshua, thank you for taking the time to leave a review for Lorenc and being a long-term landlord with us. Please do not hesitate to reach out if you need anything. Best wishes!
5/5
TrustpilotChase Buchanan are team of friendly…
Chase Buchanan are team of friendly professionals. They were very informative and helpful throughout the process and helped me to secure perfect property at the great price. Especially Mr Roman, who supported me during the process, making sure that I am well informed along the way. With the great understanding of how busy professional life can get, he assisted me along the way, making all process swift.
Hi Nina, thanks for sharing your experience with Roman and the team. We're thrilled to hear they supported you through the process of finding your perfect property. Wishing you all the best and happiness in your new home!
5/5
TrustpilotGreat experience!
Great experience!Nathaniel was very kind and attentive, understanding our needs, would highly recommend!
Hi Ellen, thank you for sharing your experience with Nathaniel. We really appreciate the feedback and recommendation. Wishing you all the best!
5/5
TrustpilotThank you Nathaniel for helping me with…
Thank you Nathaniel for helping me with my search, very professional and efficient with helping me settle and in Twickenham.
Hi Cozmoz, thank you for taking the time to leave a review for Nathaniel, he'll be delighted to see this. Wishing you all the best in Twickenham and feel free to get back in touch if you need anything else.
5/5
TrustpilotMe and my partner are in the process of…
Me and my partner are in the process of looking for a property to rent. Nathaniel has been nothing short of helpful and informative!
Hi Rio, thank you for sharing your experience with Nathaniel. We're thrilled to hear you found him helpful and informative during your property search. If you have any further questions, please don't hesitate to reach out.
1/5
GoogleThis letting agency is a joke they arrange a inspection one minute then section21 the next as the landlords haven't a clue what they want and this agent will keep phoning if you give them your number avoid at all costs
Hi Alan, we're sorry to see you have left this rating and are aware that you have already been in contact with our Property Management team. If there is anything further you would like to discuss, please do let us know.
5/5
GoogleStephen Southcott has provided an outstanding service. He helped immensely to ease difficult negotiations and gave much needed support throughout the complicated purchasing process.
Hi Samuel, Thank you for the great review. We are so glad Stephen provided an outstanding service and was helpful throughout the process. We appreciate the feedback. Kind regards, Chase Buchanan
1/5
GoogleThe historic reviews you see here are for Fidelis, Bath. An estate agent I used back since 2015 with great pleasure. Fidelis was well run, with excellent staff. Recently they have been taken over by Chase Buchanan of the Campions group. I used their let only service recently to relet my property, and have been astounded by their incompetence. It is frankly dangerous to landlords. Chase Buchanan have to the date of this review not provided IDs for the tenants they have moved into my property, nor the inventory. This makes it impossible for me to: 1. claim against any future damage as it cannot be demonstrated 2. claim against any person as they cannot be identified. Furthermore, I cannot now demonstrate the tenants have right to rent in the UK as Chase Buchanan are refusing to provide documents from the tenants that identify them. This was after taking 3 months to relet the central bath property. I urge fellow landlords to look elsewhere following this merger.
Hi there, we're sorry to see you have left this rating. After looking into this further, we understand that this has been investigated and a Team Leader has been in contact with you to explain the reasons behind us not being able to provide the Landlord with the tenant's ID. Should you have any further questions, please do not hesitate to let us know.
1/5
TrustpilotThis estate agent is a joke
This estate agent is a joke! So unhelpful considering I have been a long term tenant. Glad we decided not to use them to help us secure our new property.
Hi there, we're sorry to see you have left this rating. In order for us to investigate this further, we have sent you a request via Trustpilot for more details. If you could please send these at your earliest convenience, we will be happy to look into this.
5/5
TrustpilotExcellent service
Gemma was super helpful and quick at answering any of our questions. Would highly recommend.
Hi Pelham, thank you for taking the time to leave a review for Gemma, she'll be delighted to read this. If you need anything else, please do get in touch!
5/5
TrustpilotVery professional and so helpful…
Very professional and so helpful finding new tenants for my property. I had so much trust in the team to get the right tenants to fulfill my needs in my property and long term. Will definitely be back in the future if needed anything else or help with! Thanks again Chase Buchanan
Hi Molly, thank you for your review. We're thrilled to see you had such a positive experience with us and should you need anything in the future, please let us know. Best wishes!
5/5
TrustpilotGreat service from Lorenc and the…
Great service from Lorenc and the letting team in Twickenham
Hi Gilman, thanks for your positive feedback for Lorenc and the team. Let us know if you need anything else!
5/5
TrustpilotI’ve been using the Clifton Branch for…
I’ve been using the Clifton Branch for many years and have always find the Staff very welcoming and easy to deal with. If you are looking to rent a property either as landlord or a tenant I would highly recommend you go to Chase Buchanan before anybody else.
Hi Justin, thank you for your loyalty and feedback. We're delighted to hear that you've consistently found our Clifton Branch staff welcoming and easy to deal with over the years. We look forward to assisting you for many more years to come!
5/5
TrustpilotGreat rental service
Gemma provided wonderful service during our rental agreement process. She was diligent in her responses and provided detailed answers to our questions.
Hi Gabriella, we're thrilled to hear that you had a positive experience working with Gemma. We're dedicated to providing excellent service, and it's wonderful to know that Gemma's diligence and attention to detail made your rental agreement process smooth. We appreciate your feedback!
5/5
TrustpilotCan’t thank Lorenc and the team enough
Can’t thank Lorenc and the team enough! Within a week they had found the perfect tenants that are ready to move in as soon as the current tenancy runs out. Thank you so much, highly recommend!
Hi Chris, thanks for your feedback and we're thrilled to hear that we found you the perfect tenants for your property. Should you need anything else, please let us know. Best wishes!
5/5
TrustpilotGreat service from team Twickenham…
Great service from team Twickenham lettings great job from Lorenc and his colleagues
Hi Kledian, thank you for taking the time to leave a review for Lorenc and the rest of the Twickenham team. First-class service is the top of our agenda, so we're delighted to hear you experienced this. Please do not hesitate to get in touch if you need anything else!
5/5
TrustpilotThank you Lorenc for finding us our new…
Thank you Lorenc for finding us our new family home.
Hi there, congratulations on your new home and we wish you all the best for the future!
5/5
TrustpilotThe Bath branch are outstanding! Very pleased
Recently dealt with the Bath branch of Chase Buchanan for the first time, from instruction to move in the process was smooth and professional. I was always updated on progress and thought the staff were very personable. As a landlord, I would highly recommend this letting agency.
Hi Rich, thank you for your feedback and instructing us to let out your property. We're thrilled to hear that everything went smoothly and our Bath team kept you informed throughout the process. If you need anything further, please let us know. Best wishes!
5/5
TrustpilotThank you Lorenc and the Chase Buchanan…
Thank you Lorenc and the Chase Buchanan Twickenham team for letting out my property. Their service is next to none.
Hi Elton, thank you for your feedback and letting your property through Lorenc and the Twickenham team. We're happy to have assisted and wish you all the best for this year.
5/5
TrustpilotGood, personable service
Chase Buchanan Downend were the estate agents for our purchase, which was far from simple and due to issues at the bottom of the chain, took 9 months to complete. Although we weren't their client, we found them always welcoming and helpful when we did deal with them. Should we sell in the area, we'd be sure to use them.
Hi Harry, thanks for your review and we're delighted to hear that everything has now gone through. Please do get in touch if you are ever considering selling or renting out your property in the future. Best wishes!
5/5
GoogleI wanted to express my gratitude for the excellent assistance and service provided during the rental process I would also like to extend my thanks to Pippa for her exceptional service. Her professionalism and attention to detail were evident and greatly contributed to a smooth experience. Thank you once again for your support and outstanding service.
Hi Murat, Thank you for taking the time to write a review and sharing your experience with Pippa. Its great to hear how professional and supportive she was. Best WWishes Chase Buchanan
5/5
GoogleWe have received exceptional service when renting a property through Chase Buchanan St Margarets by Pippa and her team. Throughout the process, they have been professional and responsive ( resolving any doubt, making things progress, timeline, and cleaning standards). Thank you very much for your professionalism, special shout to Pippa who has been Amazing!
Hi Ingrid, Thank you for taking the time to write a great review and sharing your experience with Pippa. We are so glad the team were professional and responsive throughout the process. Best Wishes Chase Buchanan
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
