Trusted Agent profile · Middlesex
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI highly recommend George to any landlord looking for an excellent service and results! Very professional and very polite 5 stars!
Hi Harriet. Thank you for the great review. We are thrilled you would recommend George and appreciate the 5 stars. Best Wishes Chase Buchanan
5/5
GoogleAmazing, thank you to Adam and team!
Hi Ciarra, Thank you for the great review, we appreciate the support. Best Wishes Chase Buchanan
5/5
TrustpilotI’d like to say a big Thankyou to Joel…
I’d like to say a big Thankyou to Joel in Lettings for his patience and kindness in showing us around a lovely flat on Saturday at such short notice. My husband has mobility problems so it’s quite difficult finding the right place. If we are unsuccessful in acquiring this flat (moving is not straight forward at the moment) we know who to ask for in the future. Thanks again,Marilyn Poller
5/5
TrustpilotWould 100% recommend Chase Buchanan.
George has been incredibly helpful and gone above and beyond to help my partner and I resolve a historic property matter.
Hi there, thank you for sharing your experience with George and the team. We're delighted to hear that he resolved a historic property matter for you. Should you need anything else, please do not hesitate to let us know. Wishing you all the best!
1/5
TrustpilotChase buncham plymout rent out rodent…
Chase buncham plymouth rent out rodent infested property'and the reason is cracks in the flooring behind the skirting boards which allow access they then lie on behalf of the landlord to chare the tenants for the work to because they failed a legal requirment
Hi Alan, we're sorry to see you have left another review on our page. Our records show no reports of pest concerns, however, we would welcome the opportunity to deal with this for you. Please contact your Property Manager and we will be happy to help.
5/5
TrustpilotAbove and beyond professionalism
Above and beyond professionalism. Very helpful
Hi Derrick, we're happy to read that you had a great experience with the team. Please do get back in touch should you need anything else!
5/5
TrustpilotI really enjoyed my experience with Nathaniel
I really enjoyed my experience with Nathaniel. He provided great service and made sure everything went smoothly, much appreciated.
Hi there, thank you for taking the time to leave a review for Nathaniel. We're delighted to hear you had a great experience with him. Should you need anything else, please do reach out to us. Best wishes!
5/5
GoogleDaniel Johns helped me find and purchase a fabulous home in my desired location ticking all of the boxes on my long list of features. His connections also helped me sift through the list of services needed too. First class service in a very tough and competitive Richmond market.
Hi Loriene, Thank you for taking the time to write a great review and sharing your experience with Daniel. We are glad you received first class service. We appreciate the support. Best Wishes Chase Buchanan
3/5
GoogleRating only, no written review.
Dear Shan, Thank you for your kind words about Danielle. We are happy that she exceeded expectations as this is what we always aim to do. If you ever need us for Sales or Lettings in the future, please do not hesitate to contact us, you know where we are. Kindest regards, Chase Buchanan
5/5
GoogleI had an excellent experience with the Rental Team from start to finish. As someone new to the country, I had many questions, and the team was incredibly patient and helpful throughout the entire process. Their clear communication and dedication made the journey smooth and stress-free, ending in a successful contract signing. I highly recommend their services to anyone seeking professional and reliable real estate assistance. Thanks, Pippa & the team!
Hi Can, Thank you for taking the time to write a great review! We are so glad the team were so helpful and clear on communication as someone who is new to the country. We appreciate your support and wish you all the best. Kind regards Chase Buchanan
5/5
TrustpilotExcellent first class service from start to finish
Excellent first class service from Danny and the team, from start to finish. Having had a very poor experience with another agent in Richmond, it was refreshing to deal with an agent who is knowledgeable, experienced and committed. I wouldn't hesitate in recommending Chase Buchanan in Richmond, headed up by Danny. Dan and Lauren at the branch were also excellent throughout.
Hi Michael, thank you for taking the time to leave a review. We're sorry to hear you had a bad experience with another agency but glad we restored your faith by providing a knowledgeable and committed service. Should you need anything else, please do not hesitate to get back in touch!
5/5
GoogleJoel at Chase Buchanan was amazing very responsive and informative. Sign up process was simple and easy. Highly recommended.
Hi Matt, Thank you for writing a great review. We are so glad Joel was responsive and informative. We appreciate the support and wish you all the best. Kind regards Chase Buchanan
5/5
TrustpilotFantastic and an exemplary service by…
Fantastic and an exemplary service by Nathaniel, and wish most agents would be the same.
Hi Jason, thank you for sharing your experience with Nathaniel and the team. We'll be sure to pass your compliments on. Should you need anything further, please do not hesitate to reach out again. Wishing you all the best!
4/5
TrustpilotRenting with ChaseBuchnan was awesome
Process was smooth and easy. Specially for hunting properties, they do keep notify you for many options.
Hi Mr Kumar, thank you for sharing your experience sin relation to finding a property with us. We're delighted to read that you found the process an easy one. Best of luck in your property search!
5/5
TrustpilotThe best estate agents in TW1
We were working with Richmond and St Margarets branches on finding our next home and are very pleased with the experience. The whole process from booking a viewing to proceeding to offer, etc is smooth and the Team is always there to answer any questions. I wanted to especially thank Lauren from the Richmond branch. Her professionalism and care truly stood out for us.
Hi Alex, we appreciate you taking the time to leave a review for our teams in Richmond and St Margarets. It's lovely to hear that you found the viewing and placing an offer process an easy one. Should you need anything further, we're only a phone call or email away.
5/5
TrustpilotWe had the pleasure of working with…
We had the pleasure of working with Vanessa from the Hampton office to secure our flat in Teddington, and we couldn't be more satisfied with the experience. From the very beginning, Vanessa was incredibly professional, always greeting us with a smile and a positive attitude. She was exceptionally helpful throughout the entire process, providing quick and thorough answers to all our questions.
Hi Miruna, congratulations on your new home and thank you for sharing your experience with Vanessa and the team. We're happy to hear she made the process an easy one for you. Should you need anything in the future, please do let us know.
5/5
TrustpilotFlawless
I can't fault my experience with Chase Buchanan. Pippa was friendly and helpful throughout the process, always quick to answer any questions and offer advice.
Hi Carlitos, thank you for your review. We're delighted to hear that Pippa provided top-class service and made your experience a good one. Please do let us know if you need anything else!
5/5
GoogleJoel has been helpful and accommodating. We are really happy with the apartment we found. Brilliant.
Hi Lau, Thank you for taking the time to write a great review and share your experience with Joel. Its great to hear how accommodating and helpful he was. We wish you all the best. Chase Buchanan
5/5
TrustpilotExceptional Letting Experience
I was able to quickly secure a flat through Hampton hill branch. Vanessa Kelmendi is an exceptional letting negotiator! Her professionalism, and expertise made the entire process smooth and stress-free. Vanessa's communication skills are outstanding, ensuring that every detail was addressed promptly and accurately. I highly recommend Chase Buchanan Hampton Hill team to anyone seeking a seamless letting experience.
Hi Gayan, congratulations on your new home and thank you for taking the time to share your experience with us. We're happy to hear that Vanessa made the process stress-free for you, which is really important when making a move. If you need anything further, please do reach out to us. Best wishes!
5/5
GoogleFantastic experience with George from Chase Buchanan Richmond, very responsive and helpful always there to answer my questions. Would recommend.
Hi Amelia, Thank you for the great review and taking the time to share your experience. We are so glad George was very responsive and helpful. Thank you for the support. Best Wishes Chase Buchanan
5/5
GoogleDaniel Johns helped me find and purchase a fabulous home in my desired location ticking all of the boxes on my long list of features. His connections also helped me sift through the list of services needed too. First class service in a very tough and competitive Richmond market.
Hi Loriene, Thank you for taking the time to write a great review and sharing your experience with Daniel. We are glad you received first class service. We appreciate the support. Best Wishes Chase Buchanan
5/5
GoogleJoel was very professional when showing us around, and through the whole process
Hi James, Thank you for the great review. We are glad Joel was so professional throughout the whole process. Should you require any further assistance, we will be happy to help. Best Wishes Chase Buchanan
5/5
GoogleGreat service! Joel and his team have been very welcoming and helpful throughout the whole process. Highly recommended :)
Hi Connor, Thank you for taking the time to write a review. We are glad Joel and the team were welcoming and helpful throughout the process. Thank you for the support and all the best. Chase Buchanan
5/5
GoogleHave dealt with Joel personally and Lianne over the telephone and they are both very pleasant and helpful. Joel was very patient with me through the viewing process and tried to guide me through the procedure. I am very grateful for his help and would be happy to deal with him in the future.
Hi Yvonne, Thank you for taking the time to write a great review. Its so good to hear how helpful and patient Joel and Lianne were. We really appreciate the support. Best wishes Chase Buchanan
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
