Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe'd been with a different estate agent for several months before switching to Chase Buchanan in desperation and we're so glad we did. Within one weekend we were under offer, the experience was night and day. John and the team are fantastic - aproachable, genuine and responsive. Would highly recommend.
Grace · 25 July 2024 · Chase Buchanan Teddington
Agent replied · 24 August 2024
Hi Grace,
Thank you for taking the time to write a great review. We are so glad you made the switch and found us approachable and responsive.
We appreciate the support and wish you all the best.
Chase Buchanan
★★★★★ 5/5
GoogleJoel and the team at Chase Buchanan in Teddington were hugely helpful and professional, as well as friendly, in aiding my search for a flat. Once I found the property I wanted - only the second they showed me - Lianne eased me through the online referencing and checking with skill and courtesy. In barely a week a dream flat was discovered, and the business side of things was done and dusted.
Nigel · 25 July 2024 · Chase Buchanan Teddington
Agent replied · 24 August 2024
Hi Nigel,
Thank you for taking the time to write a great review and sharing your experience with Joel.
We are so glad he was so professional and friendly throughout the process.
We hope you love your new home.
Best wishes
Chase Buchanan
★★★★★ 5/5
GoogleAmy and the rest of the team were extremely helpful in helping us secure a flat. It was a relatively straightforward process and we received fast responses to any queries we had.
Zoe · 25 July 2024 · Chase Buchanan, St Margarets
Agent replied · 23 October 2024
Hi Zoe, thank you for taking the time to write a great review. We are so glad Amy and the team were helpful. Should you need any further assistance, we will be happy to help.
★★★★★ 5/5
GoogleFrom start to finish very professional and helpful approach from David, I can't describe how grateful we are that we dealt with someone who cares about the customer. From last minute requests to answering emails with no time it's a rare experience those days. If you need to see the property again for whatever reason David is the guy who will always help you and make this happen.
Smooth transaction.
Michal · 25 July 2024 · Chase Buchanan, St Margarets
Agent replied · 23 October 2024
Hi Michal,
Thank you for taking the time to write such a great review and sharing your experience. We are so glad David was so helpful and made the transaction smooth.
We appreciate your support and wish you all the best.
Chase Buchanan
★★★★★ 5/5
GoogleWe have rented 2 properties through Chase for 4 years now and they are always a delight. Extremely professional and on the ball, very quick, and always get the job done. Highly recommended 👍 …
Chris · 25 July 2024 · Chase Buchanan, St Margarets
Agent replied · 23 October 2024
Hi Chris, thank you for taking the time to write a great review. We are so glad you find Chase extremely professional. We appreciate the support and should you require any further assistance, we will be happy to help.
★★★★★ 5/5
GooglePippa and the entire team at Chase offer outstanding customer service and go above and beyond for their clients. Pippa was an absolute gem during my relocation back to the UK and patiently guided me through the process maze. Pippa assisted me with finding a great place to live, in a great location, with all paperwork completed on-time.
All this, I might add was done with a smile and utmost professionalism.
Thanks Pippa and team, I can’t recommend you highly enough. Kind Regards P.
P · 25 July 2024 · Chase Buchanan, St Margarets
Agent replied · 23 October 2024
Hi P.
Thank you for taking the time to write such a lovely review and sharing your experience with Pippa. We are so glad Pippa went above and beyond for you.
We really appreciate your support and hope you love your new home.
If you require any further assistance, we will be happy to help.
Best Wishes
Chase Buchanan
★★★★★ 5/5
TrustpilotMy property Manager George has been…
My property Manager George has been excellent in terms of pro-actively sorting out a serious drainage problem at the flat that I own, Co-ordinating and communicating with myself, the tenant, First Port and a loss adjuster as this matter has had to go to insurance. The process is still continuing and George is still working on this for me and I have the confidence to feel that he will bring it to a satisfactory conclusion soon.
Linda · 22 July 2024 · Chase Buchanan Richmond
Agent replied · 24 August 2024
Hi Linda, thank you for your review. We're happy to hear that George has been on hand to resolve the drainage issue and made the process an easier one for you. Should you need anything else, please do let him know. We hope the situation is resolved soon.
★★★★★ 5/5
TrustpilotStephen was fantastic from start to…
Stephen was fantastic from start to finish. He kept us up to date with progress throughout, communicated each step with us, was so easy to contact and went above and beyond to keep our sale on track. I couldn’t recommend Chase Buchanan enough and we will definitely use them and Stephen when we come to sell our home.
Georgia · 20 July 2024 · Chase Buchanan Richmond
Agent replied · 24 August 2024
Hi Georgia, we really appreciate your feedback and delighted to hear that Stephen provided a fantastic service from start to finish. Your recommendation means a lot to us and we're happy to see that you would use Chase Buchanan in the future, should you look to sell your home. Best wishes!
★★★★★ 5/5
TrustpilotVery fast and thoughtful communication!
Very fast and thoughtful communication!Lauren from Richmond was wonderful at getting back to us and made our process of putting in an offer incredibly easy!!
Mathia · 18 July 2024 · Chase Buchanan Richmond
Agent replied · 24 August 2024
Hi Mathia, thank you for your feedback. We're thrilled to read that Lauren made the offer process and easy one! Should you need anything else, please do let us know.
★★★★★ 5/5
TrustpilotSale of our house in Stuart Road by Chase Buchanan
We are truly happy with the top to bottom service provided by Chase Buchanan of Plymouth and very grateful indeed for the way Stephen has handled the sale of our home. We have nothing but praise in the way he has dealt with us and keeping us updated to achieve the exchange of contracts and now completion. We are very grateful indeed for the service he has provided us and would highly recommend your firm for his approach and way he has handled our sale.
JG · 16 July 2024 · Chase Buchanan Richmond
Agent replied · 24 August 2024
Hi JG, thank you for taking the time to leave a review for Stephen. We're happy to hear that his dedication and professionalism shone during the sale of your home and kept you updated throughout the process. Wishing you all the best for the future!
★★★★★ 5/5
TrustpilotGreat team and communication
Rebecca and Joanna really kept us informed during the process and really made our process smooth.
Bethany · 16 July 2024 · Chase Buchanan Richmond
Agent replied · 24 August 2024
Hi Bethany, thank you for your kind feedback for Rebecca and Joanna. We're delighted to hear that they kept you informed during the process. If you need anything else, please let us know.
★★★★★ 5/5
TrustpilotThank you
Luckily I entered in Chase Buchanan in Richmond.Daniel J listened carefully and showed me a flat straight away. He let me see it several times.I made an offer and he supported me all the way through the completion day. Moving, buying, selling is always very stressful but Daniel was reassuring, positive, professional and helpful. Thank you.
Marie · 11 July 2024 · Chase Buchanan Richmond
Agent replied · 24 August 2024
Hi Marie, congratulations on your new home and thank you for sharing your experience with us. Daniel will be delighted to see this. Should you need anything else, please do let us know. Best wishes!
★★★★★ 5/5
TrustpilotExcellent support and service from the…
Excellent support and service from the Plymouth office on the sale of our Rental Property. Stephen Southcott was with us every step of the way, including tracking down the leaseholder so we could complete the sale. We can't thank him enough. Our property has been managed by this office for many years and Stephen was typical of the excellent support and service we have always received. Sad to say goodbye to them.
Sally · 5 July 2024 · Chase Buchanan Richmond
Agent replied · 24 August 2024
Hi Sally, thank you for your wonderful feedback. We're happy to hear about your experience with Stephen and our Plymouth team and grateful for working with us for a number of years. Should you need anything else in the future, please do not hesitate to reach out. Best wishes!
★★★★★ 5/5
TrustpilotHouse selling made easy by Chase Buchanan
My experience was made excellent because of the confidence and experience staff at Chase Buchanan provided. Communication was swift and to the point. Their dedication to showing many potential buyers the property, I was selling was commendable.
Richard · 4 July 2024 · Chase Buchanan Richmond
Agent replied · 24 August 2024
Hi Richard, thank you for your kind words. We're thrilled to hear our team brought confidence and dedication whilst showing potential buyers your property. Should you need anything further, please do not hesitate to reach out.
★★★★★ 5/5
TrustpilotHad a great experience dealing with…
Had a great experience dealing with Chase Buchanan rented a property with them for eight and a half years was surprised at how quickly any maintenance issues were dealt with.Big thank you to Lianna who looked after me.👍👍👍
David · 1 July 2024 · Chase Buchanan Richmond
Agent replied · 24 August 2024
Hi David, thanks for taking the time to leave a review for Lianna and the team. We're happy to hear that you have rented with us for a number of years and any maintenance issues were sorted promptly. Should you need anything else, please let us know. Best wishes!
★★★★★ 5/5
TrustpilotGood lettings experience
The lettings team were really helpful with finding the right house in Bath and setting up our tenancy. We couldn't be happier!
Alex · 27 June 2024 · Chase Buchanan Richmond
Agent replied · 24 August 2024
Hi Alex, congratulations on your new home in Bath! We were delighted to have found this for you and wish you all the best for the future.
★★★★★ 5/5
GoogleGeorge was exceptional! Thank you for all your hard work.
Alessia · 25 June 2024 · Chase Buchanan Richmond
Agent replied · 24 August 2024
Hi Alessia,
Thank you for the review and the great words about George. We appreciate the support and wish you all the best.
Chase Buchanan
★★★★★ 5/5
GoogleGeorge was incredibly reliable and efficient in helping us secure a rental property : )
Jenson · 25 June 2024 · Chase Buchanan Richmond
Agent replied · 24 August 2024
Hi Jenson,
Thank you for taking the time to write a great review. We are glad George was so reliable and efficient.
We wish you all the best.
Chase Buchanan
★★★★★ 5/5
GoogleGeorge and Chelsea at Chase Buchanan Richmond provided excellent service. Their knowledge and teamwork helped us find the perfect home quickly. A wonderful duo to work with!
Raluca · 25 June 2024 · Chase Buchanan Richmond
Agent replied · 24 August 2024
Hi Raluca,
Thank you for the great review and sharing your experience with George and Chelsea. Its great to hear they found you the perfect home so quickly.
We appreciate your support and hope you love your new home.
Best Wishes
Chase Buchanan
★★★★★ 5/5
GoogleAs a foreigner who wasn't familiar with the process, Joel's quick responses were really helpful and appreciated. It was a great experience meeting such a kind agent.
Sookhyun · 25 June 2024 · Chase Buchanan Teddington
Agent replied · 24 August 2024
Hi Sookhyun,
Thank you for taking the time to write a great review!! We are so glad Joel was helpful with his responses and mad it a great experience for you.
We wish you all the best.
Chase Buchanan
★★★★★ 5/5
TrustpilotI recently had notice served on my…
I recently had notice served on my apartment in Twickenham after living there for over 6.7 years very stressful however the only Professional person has been the delightful and honest full of great advice is Claudia De AbreuAssistant Lettings Manager .I move in on the 19.6.24 couldn’t have happened without her .Give her try Neil Geddes
Neil · 13 June 2024 · Chase Buchanan Richmond
Agent replied · 24 August 2024
Hi Neil, thank you for leaving a review for Claudia. We're delighted to hear that she organised a new move in for you after what must have been a stressful situation. Should you need anything else, please feel free to let us know. Best wishes!
★★★★★ 5/5
GoogleAn excellent service once again from Chase Buchanan. I used the Twickenham office for my last property, and had an even better experience this time around with the Teddington branch. So helpful and friendly and made sure everything went through smoothly. Thanks again Chase!
Benjamin · 11 June 2024 · Chase Buchanan Teddington
Agent replied · 16 June 2024
Hi Benjamin,
Thank you for taking the time to write a great review. We are so glad the team were so helpful and friendly.
We appreciate the support and wish you all the best.
Chase Buchanan
★★★★★ 5/5
GoogleHighly recommend George and Chelsea for anyone looking to rent in Richmond! From first enquiring, to moving in, the service was fantastic. Thank you both!
LibbyMay · 9 June 2024 · Chase Buchanan Richmond
Agent replied · 12 June 2024
Hi Libby,
Thank you for taking the time to write a great review. We are glad you received such a great service from George and Chelsea.
Best Wishes
Chase Buchanan
★★★★★ 5/5
GoogleWorking with George was a pleasure! He was always quick to respond and kept us well-informed throughout the lettings process. His communication skills are exceptional. Thank you, George!
Chatterbox · 7 June 2024 · Chase Buchanan Richmond
Agent replied · 12 June 2024
HI Chatterbox Podcast.
Thank you for sharing your experience with George and your kind words. We are glad he communicated well and kept you informed.
Thank you for your support.
Best Wishes
Chasse Buchanan
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