5/5
GoogleGreat service from Joel
Trusted Agent profile · Middlesex
Chase Buchanan estate agents in Richmond, Richmond upon Thames, Teddington and 3 more
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Chase Buchanan's six offices, most reviewed first. Each has its own page.
- Chase Buchanan Richmond20 Red Lion Street, TW9 1RW853 reviews · 422 on Google (4.9)71 in the last 90 days
- Chase Buchanan, St Margarets124 St. Margarets Road, St Margarets, TW1 2AA, TW1 2AA853 reviews · 418 on Google (4.8)54 in the last 90 days
- Chase Buchanan Teddington43 High Street, TW11 8HB768 reviews · 342 on Google (4.9)52 in the last 90 days
- Chase Buchanan Plymouth77 North Hill, Plymouth, PL4 8HB, PL4 8HB543 reviews · 97 on Google (4.4)52 in the last 90 days
- Chase Buchanan Bear Flat6 Wellsway, Bath, BA2 3AQ, BA2 3AQ491 reviews · 59 on Google (4.9)52 in the last 90 days
- Chase Buchanan Isleworth7 Odeon Parade, 480 London Road, TW7 4DE1 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Chase Buchanan office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleJoel has been extremely helpful, would recommend !
Agent replied · 24 August 2024
HI Bella, thank you for the great review! We are so glad Joel was helpful. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
GoogleWe have had the pleasure of dealing with Joel Kramer, of Chase Buchanan, in our search for a rental property during our six-month sojourn in London. Joel has been extremely efficient, personable, informative and, very importantly, responsive in our finding the perfect property for our needs. We would highly recommend Joel, and Chase Buchanan.
Agent replied · 24 August 2024
Hi David, thank you for taking the time to write a great review. We are so glad Joel was efficient and responsive. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
GoogleI recently had the pleasure of working with Joel and the team at Chase Buchanan during my search for a new studio, and I couldn't be more satisfied with the service I received. Joel, as the Lettings Negotiator, was incredibly professional, and responsive, therefore, the experience was outstanding and made the whole process easy and stress-free. He took the time to understand my needs and was always available to help. Thanks to Joel and the team, I found the perfect studio. Highly recommend their services!
Agent replied · 24 August 2024
HI A, thank you for taking the time to write a great review and sharing your experience with Joel. We are so glad he was professional and responsive. We really appreciate the support and should you need anything else, we will be happy to help.
4/5
TrustpilotRenewal went smoothly
Renewal went smoothly. Many thanks.
Agent replied · 24 August 2024
Hi David, thank you for sharing your experience and we're happy to hear the renewal process went smoothly. Please do let us know if you need anything else.
5/5
TrustpilotThanks to Adele and the team
Thanks to Adele and the team at the Hampton Hill office. The sale of my property couldn’t have gone more smoothly. A big thank you also for putting me in touch with Sabina at Stone Rowe Brewer solictors. Together, it worked seamlessly.
Agent replied · 24 August 2024
Hi there, we really appreciate you taking the time to leave a review for Adele and the team and happy that the sale went smoothly. Wishing you all the best for the future!
5/5
TrustpilotStephen is just incredible
Stephen is just incredible! There is no one I could recommend more if you’re looking for someone to sell your home. Stephen’s skills and expertise are brilliant, he went above and beyond with my house sale and nothing was ever too much to ask for. He put me at ease during such a stressful time and made the process to easy. Thank you again.
Agent replied · 24 August 2024
Hi Molly, thank you for sharing your experience with Stephen. It's amazing to hear that he put you at ease throughout the sale of your property and delivered a first-class service. Should you need any help in the future, please let us know. Best wishes!
5/5
TrustpilotJohn was amazing and helped me through…
John was amazing and helped me through the process of selling my house. His team are top notch too and always there to help. I would highly recommend using this estate agent. Others out there are not as good.
Agent replied · 24 August 2024
Hi Vivien, thank you for sharing your experience with John and congratulations on the sale of your home. We're delighted to have assisted you throughout the process. Wishing you all the best for the future!
5/5
TrustpilotMy experience was entirely positive
My experience was entirely positive. From my first visit to Chase Buchanan's office in St Margaret's, I was especially impressed by the kindness of Allessandro Cretella. At every step of the process, including visits to the property, and facilitating the buying transaction, he was efficiently shepherding the process to its successful outcome. Thank you.
Agent replied · 24 August 2024
Hi Malcolm, thank you for sharing your experience with Allessandro and the team in St Margarets. We're happy to hear that everything went smoothly and wish you all the best in your new home.
5/5
TrustpilotWonderful team
Thank You Steve Crane for your longterm term excellent support in selling my Mother’s home in East Twickenham. You guide and lead a most excellent team with David Casey and Alessandro. Top team.Many thanksMarc & Kim Mortiboys
Agent replied · 24 August 2024
Hi Marc and Kim, thank you for taking the time to leave a review for Steve and the team. We're happy to hear that everything went well with the sale of your mother's property and you felt fully supported. Please do let us know if you need anything else. Best wishes!
1/5
TrustpilotHorrible experience - Lot of miscommunication
Had a horrible experience with chase buchanan property management team. The staff behaviour was good during check in and throughout the stay of 2 years at the property. But things changed as soon as we asked them to serve the notice. There was a lot of miscommunications from the agent involved which resulted us paying extra month’s rent and bills. There were multiple occasions when the agent has reneged on the initial agreements.From my experience I can say they don’t act professionally when you are leaving and are more concerned in looking for a replacement tenant.
Agent replied · 24 August 2024
Hi Deepak, thank you for leaving a review and we are sorry to hear you were not happy with the move-out process. We have looked into this and the correct procedures were followed. We appreciate your feedback and hope we may be of assistance to you in the future.
5/5
GoogleThank you George for all your hard work! Fantastic service!
5/5
GoogleI’m so happy with my new apartment, thank you George!
Agent replied · 24 August 2024
Hi Oscar, thank you for great review. Have a lovely day!
5/5
GoogleThank you Joel for the great service. Found me a really nice house in Teddington
5/5
TrustpilotI am a Us citizen needs a letter from…
I am a Us citizen needs a letter from my land lord about my rental history for my spouse visa extension in November, therefore, I visited one of your offices in Wellington House in Hampton Hill and spoke with a very nice young extremely polite man by the name of Joe and explained my situation and he promised someone will call me back. The next day I received a call from Ashley Tudhart to enquire about my request and an hour later I received a text from her with the letter I requested. I was flabbergasted and amazed on how fast she acted to my request. Both Ashley and Joe have my deepest gratitude and they are a big asset to your organisation.
Agent replied · 24 August 2024
Hi Varish, thank you for taking the time to leave a review. We're thrilled to hear that the Hampton Hill team were quick to help you with your letter request for your spouse visa extension. Should you need anything else, please do let us know and we'll be happy to help. Wishing you all the best with your application!
5/5
GoogleChelsea and Audrey and the team at Chase are exceptionally professional and reassuring. They have not only supported us to find new tenants quickly, they have also helped us navigate a series of major issues caused by our last agency. All at very short notice. We would highly recommend them to any other landlords or sellers.
5/5
GoogleBrilliant team! Liane & Joel have been exceptionally patient and responsive. 👌 …
5/5
GoogleJoel was really helpful and the best agent we saw while we were searching. Would definitely recommend using them.
5/5
GoogleI had a great experience with Joel who assisted us in finding and securing a property to rent. The end-to-end process was smooth and easy through Joel's consistent and quick communication. The renting process can be tough and I can't recommend Joel enough to make it a pleasant and stress-free experience.
5/5
GoogleI would recommend this agency to everyone and especially very helpful agent George who exactly knew my needs and found me a perfect new home :)
Agent replied · 24 August 2024
Hi Kasia, thank you for the great review. We are so glad George was helpful and found your perfect home. We hope you love your new home and wish you all the best.
5/5
GoogleGeorge was incredibly helpful! I'll be keeping his name in my rolodex and ringing him any time I have to find a new place to live. 6 stars!
Agent replied · 24 August 2024
Hi John, Thank you of sharing your experience with George. We are so glad he was so helpful. We appreciate the review and are always here to help.
5/5
GoogleVery good experience of help we have had from Joel Kramer and team in arranging for us to rent a property in Teddington
5/5
GoogleMany thanks to Karen and the sales team for the excellent service provided in the sale of my Teddington flat. Professional and efficient from start to finish.
5/5
GoogleJoel and the whole team in Teddington and Hampton Hill have been very kind, helpful and professional in finding a flat for us. Definitely recommend their services!
Agent replied · 24 August 2024
Hi Amanda, Thank you for taking the time to write a great review Its great to hear that Joel and the team were helpful and professional. We appreciate the support. Best wishes Chase Buchanan
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Chase Buchanan
Which Chase Buchanan office has the most reviews?
Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
Where are the Chase Buchanan offices?
The six Chase Buchanan offices, by town:
- Bath and North East Somerset: 6 Wellsway, Bath, BA2 3AQ, Bath and North East Somerset, BA2 3AQ
- Isleworth: 7 Odeon Parade, 480 London Road, Isleworth, Middlesex, TW7 4DE
- Plymouth: 77 North Hill, Plymouth, PL4 8HB, PL4 8HB
- Richmond: 20 Red Lion Street, Richmond, TW9 1RW
- Richmond upon Thames: 124 St. Margarets Road, St Margarets, TW1 2AA, Richmond upon Thames, TW1 2AA
- Teddington: 43 High Street, Teddington, TW11 8HB
Has Chase Buchanan won any awards?
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
