Trusted Agent profile · Middlesex
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotVery professional
Vanessa was very professional and helpful with the complete process right from managing the viewings to finalising the house and managing the referencing process.
Hi Nitin, thank you for your feedback. It's lovely to hear Vanessa helped you throughout the process and got everything finalised for you. Should you need anything else, please feel free to reach out. Best wishes!
5/5
GoogleWe have worked with Chase Buchanan (Formerly Fidelis) in Bath for some time and Jo Smith in the office is always a pleasure to work with and speak to!
Hi Emma, Thank you for the great review. We appreciate you taking the time to give such positive feedback about the team. All the best. Chase Buchanan
5/5
TrustpilotHighly recommended
Thank you Lorenc and Louis for helping me find a home. Very helpful throughout the whole process. Willing to respond to all my phone calls and queries. I totally recommend them!
Hi Artemisa, congratulations on your new home and thank you for leaving a review, Lorenc and Louis will be delighted to see this. Should you need anything else, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotAyesha was exceptional
Ayesha was exceptional, found the right property in the right location, told me about the transport links, in and around Richmond. I would definitely use Chase Buchanan again just because of her service
Hi Abdur, thank you for taking the time to leave a review for Ayesha. It's lovely to hear that she found you the perfect property and provided you with vital info around transportation in the area. Wishing you all the best in your new home!
5/5
TrustpilotAiden and the Richmond team have let my…
Aiden and the Richmond team have let my properties out multiple times. They are always great to deal with and maximise my returns
Hi Emma, thank you for letting your property with us and we're delighted that we're able to maximise your returns on this. Please feel free to reach out if you need anything.
5/5
TrustpilotLouis was outstanding-a real asset to your company!
The service from Louis to help find my lovely Riverside flat in Twickenham was second to none. Throughout the process he made me feel looked after and kept me informed all the way through, not pushy at all just giving me the best advice I needed to secure the property and having moved into my lovely flat now I can truly say the best experience I’ve ever had with an estate agent. It was so lovely to speak to someone who went above and behind for you and put your first it’s uncommon to find in London estate agents. Louis thank you so much, you are a great asset to your company and I hope Chase Buchanan are as grateful as I am for your help and quality customer service.
Hi Omar, congratulations on your new home and thank you for sharing this review with us. Louis is a valuable member of our team, so we're not surprised to see he went above and beyond to help you with your property search. Should you need anything else, please do not hesitate to call, email or pop into the office. Best wishes!
5/5
TrustpilotWonderful service
We had a great customer service experience. Lianne Gregory and Joel Kramer are fantastic. I recommend them if you are interested to let a new place. Thank you very much.
Hi Ricardo, thank you for your review and your kind words for Lianne and Joel. Should you need anything further, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotThanks Kris
Thanks Kris , you were brilliant from start to finish, sold my house for full asking price from the first viewing, I highly recommend Chase Buchanan at Hampton Hill
Hi there, congratulations on the sale of your property and thank you for sharing your experience with Kris. If you need anything else, please do reach out to the team. Best wishes!
5/5
TrustpilotA friendly team who are always helpful…
A friendly team who are always helpful and respond quickly to questions about my rental properties.They always offer good advice too.
Hi Josie, thank you for sharing this review and choosing us for your letting needs. Please do not hesitate to contact us again if you have any other questions. Best wishes!
5/5
TrustpilotFriendly and efficient
The agent at Chase helped us find a place quickly and efficiently.
Hi Jem, congratulations on your new home and thank you for leaving a positive review. We wish you all the best for 2024!
5/5
TrustpilotVanessa at Chase Buchanan has been…
Vanessa at Chase Buchanan has been fantastic with great customer service and finding me tenants. Aways helpful, keeping me well-informed.
Hi Rajiv, thank you for sharing your experience with us. We're thrilled to hear Vanessa provided a great service and found you the perfect tenants. Wishing you all the best!
5/5
TrustpilotReally wonderful experience.
Really wonderful experience.I was dubious to begin with as I know the current market is somewhat cut throat.However, with a little bit of persuasion and compromise I was happy we manage to find the right property for the 5 of us.2 adults 3 kids.
Hi there, congratulations on your new home and thank you for taking the time to leave a review. We're thrilled to have helped and if you need anything in the future, please do get in touch. Best wishes!
5/5
TrustpilotBoth the selling of our property and purchase …
Both the selling of our property and the purchase of our new property was made as stress free as possible by both Amanda and Chloe. Would definitely recommend.
Hi Clare, thank you for your review and congratulations on the sale and purchase of your homes. We'll make sure to pass this feedback on to Amanda, Chloe and the rest fo the team. Wishing you all the best for 2024!
5/5
TrustpilotSale of flat
Hi, I felt I wanted to say how well John at Chase did in selling my flat recently.All his team were very polite and I always felt confident in them.No pressure to accept low offers as with others no pressure to reduce the price without giving it a fair chance first.
Hi Roland, congratulations on the sale of your flat! We were delighted to have assisted with this and will pass on your compliments to John and the rest of the team. Wishing you all the best for 2024.
5/5
TrustpilotAiden Lynch was amazing from start to finish!
Aiden Lynch was amazing from start to finish. We initially had our house on with another agent but they barely had any viewings and got us 0 offers. Then we listed it with Aiden who got us multiple offers within days! Couldn’t be happier, thanks Aiden & team!
Hi Elliot, thank you for sharing your experience. We're thrilled to hear that Aiden and the team were able to generate multiple offers for your property. Please do not hesitate to get back in touch if you need anything else.
5/5
TrustpilotWarm welcome.
Walking into the shop you get a warm welcome, seen to very quickly, pleasant and knowledgeable staff, a nice happy atmosphere inside, all very professional
Hi Peter, thank you for sharing your experience about our branch and the atmosphere of it. It's lovely to read this and we're sure the team will be delighted with this feedback. Feel free to pay a visit anytime!
5/5
TrustpilotThe team were super helpful in letting…
The team were super helpful in letting my property.
Hi Lucy, thank you for sharing and choosing us to let out your property. Feel free to contact the team if you need anything else. Best wishes!
5/5
TrustpilotA service you can trust
I have used John Sawyer and Chase`s services on two occasions in the last few years. I found him to be professional, efficient and most importantly trustworthy. I would highly recommend him and his services.
Hi Alex, thank you for your review and sharing your experience with John and the team. Excellent service is something we aim for every day, so it's great to hear we've exceeded your expectations. Please let us know if you need anything in the future!
5/5
TrustpilotI’ve worked with Mike Peacock and his…
I've had the pleasure of collaborating with Mike Peacock and his team for several years. Mike's industry expertise is unmatched, and the services provided by his team stand out as superior to all other local agents. I exclusively choose Chase and wholeheartedly recommend them to all my friends and family.
Hi Liam, thank you for sharing your experience with Mike and the team, it's been an absolute pleasure working with you over the years. Please do not hesitate to get in touch if you need anything. Best wishes!
5/5
TrustpilotVery happy with the service I received…
Very happy with the service I received from the start to finish. I would recommend. I am first time buyer and Kris is very helpful to me and amazing service. Chase Buchanan Sales & Lettings - Hampton Hill. I give five stars 🌟 thanks Kris and all staff 👍🏻
Hi Rama, congratulations on the purchase of your first property, Kris and the rest of the team will be thrilled to see this review. Wishing you all the best in your new home!
5/5
TrustpilotVery quick in getting me new tenants…
Very quick in getting me new tenants and very proactive service from Vanessa
Hi Thomas, thank you for taking the time to leave a review. We're delighted to have found you new tenants for your property. Should you need anything else, please do not hesitate to get in touch with Vanessa and the rest of the team.
5/5
TrustpilotAiden has been great and found us the…
Aiden has been great and found us the perfect tenants
Hi Greg, thank you for your review. It's great to hear that Aiden and the team found you the perfect tenants for your property. Please feel free to reach out if you need anything else.
5/5
TrustpilotAlways on hand
Every time i have need help and guidance, the team in Plymouth have always been on hand to advise no matter the issue. They have always been in contact with me as the landlord, which is all you can ask for when letting a property. They are the experts and would always recommend them to other landlords.
Hi Chris, thank you for your glowing review. We're happy to hear that our Plymouth team provided you with the support and guidance needed as a landlord. Feel free to get in touch if you need anything else.
5/5
TrustpilotAccuracy and Consistency 👌
I’ve tried several letting companies in attempt to get an apartment, but upon finding Chase Buchanan my search and disappointment was offer , their service is truly a top notch which needs a 100% recommendation, most especially the communication and interaction among staffs and clients , not forgetting my No1 Kayleigh ❤️. I will always choose Chase 100 and overtimes .
Hi Ernest, thank you for taking the time to leave a review. Kayleigh and the team were thrilled to help and wish you all the best in your new home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
