Trusted Agent profile · Middlesex

Chase Buchanan estate agents in Richmond, Richmond upon Thames, Teddington and 3 more

4.7

★★★★★ Excellent

1,829 reviews across 6 offices and 3 platforms

www.chasebuchanan.co.uk

Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,338

Reviews on Google

All 6 offices

Trustpilot logo

490

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Landlords1 review

5.0 / 5 We marketed our property with Chase Buchanan in Isleworth. The whole lettings team were very professional and proactive. We would very much recommend them to ...Jag, 15 March 2017Read the review from landlords

Our offices

Chase Buchanan's six offices, most reviewed first. Each has its own page.

Latest reviews from every Chase Buchanan office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Louis and the lettings team !

Thank you to Louis and the guys over at Twickenham lettings, fantastic service throughout. The attention to detail was amazing and always keeping me in the loop regarding every situation and through the whole tenancy process. I must say in a very difficult market I found chase a breath of fresh air to deal with so thank you !

Jade · 28 February 2024 · Chase Buchanan Richmond

Agent replied · 24 August 2024

Hi Jade, thank you for taking the time to provide us with this feedback, Louis and the rest of the team will be delighted to read this. If you need anything else in the future, please do not hesitate to get in touch. Best wishes!

5/5

Trustpilot

Chase Buchanan

Stephanie Murray in the lease renewal team has always been proactive and able to assist in ensuring the process goes as trouble free as possible.

Chris · 28 February 2024 · Chase Buchanan Richmond

Agent replied · 24 August 2024

Hi Chris, thank you for taking the time to leave a review for Stephanie. We're delighted to hear that everything went smoothly during your lease renewal. Please do not hesitate to reach out if you need anything else from the team. Best wishes!

5/5

Trustpilot

Great experience

Aiden and his team at Chase were a pleasure to work with throughout the process of letting our house for the first time.They were highly professional throughout and clearly very knowledgeable about the local area which was important to us. We’d be more than happy to recommend their services to anyone looking to to rent their property for the first time.

Andrew · 27 February 2024 · Chase Buchanan Richmond

Agent replied · 24 August 2024

Hi Andrew, thank you for your review and choosing us to let out your property for the first time. Local knowledge is something we pride ourselves on, so it's great to hear that this stood out for you. Should you need anything further, please feel free to reach out to Aiden and the team.

5/5

Trustpilot

Great concierge team always attentive…

Great concierge team always attentive and very quick in helping solving issues.

Melissa · 27 February 2024 · Chase Buchanan Richmond

Agent replied · 24 August 2024

Hi Melissa, thank you for sharing your experience with our concierge team. It's lovely to hear that you found them attentive and quick to resolve any issues. Please feel free to get in touch again if you need any help. Best wishes!

5/5

Trustpilot

very fast and secure process

over all experience very good

Sunny · 27 February 2024 · Chase Buchanan Richmond

Agent replied · 24 August 2024

Hi Sunny, thank you for sharing your experience with us. We're happy to hear that your overall experience was a positive one. Wishing you all the best!

5/5

Trustpilot

Excellent service provider. Really appreciate their hard work to satisfy their customers

I feel really greatfull to get a house through chase Buchanan they are very helpful and provide excellent service ever I love there customer service they are doing great job. I highly recommend to chase Buchanan to my friends and other family members.

Kalpna · 27 February 2024 · Chase Buchanan Richmond

Agent replied · 24 August 2024

Hi Kalpna, congratulations on your new home and thank you for your kind feedback, it's lovely to hear that the team provided excellent service throughout your search with us. Please let us know if you need anything else in the future.

5/5

Trustpilot

Aiden and the team were great whilst…

Aiden and the team were great whilst dealing with my house. Feedback was always given and the communication was excellent dealing with the let for the tenancy. A big thank you to all the team.

Kieran · 27 February 2024 · Chase Buchanan Richmond

Agent replied · 24 August 2024

Hi Kieran, thank you for your review and letting your property with us. Aiden and the team were delighted to have been involved. Should you need anything else, please do not hesitate to reach out. Best wishes!

5/5

Trustpilot

Extremely happy with Chase Buchanan and…

Extremely happy with Chase Buchanan and how quickly and professionally they helped me to let out my home. I was nervous at first letting out the home that I have lived in for 25 years, but they made the whole process so easy and straight forward.Aiden and his team were always there to advise and talk me through everything, it was clear they wanted me to feel comfortable throughout and kept me up to date with potential tenants. Extremely professional and friendly, they were all a real pleasure to deal with.We have lovely new tenants now and are over the moon we decided to go with Chase!

Benjamin · 26 February 2024 · Chase Buchanan Richmond

Agent replied · 24 August 2024

Hi Benjamin, thank you for taking the time to leave a review. We're thrilled to hear that Aiden and the team made the process of letting out your home an easy one. Providing a professional service is something we always strive for, so we're delighted to exceed your expectations. If you need anything in the future, please do not hesitate to reach out to us again. Best wishes!

5/5

Trustpilot

Professional service, well recommended

Aiden and the team in Richmond let my property out within 24hrs. While they were not the cheapest agent they offered great advice and exceeded my expectations so worth every penny.

Vp · 26 February 2024 · Chase Buchanan Richmond

Agent replied · 24 August 2024

Hi there, thank you for your review. We're thrilled that Aiden and the team were able to let out your property so quickly and exceeded your expectations. If you ever need assistance in the future, please don't hesitate to reach out.

5/5

Trustpilot

Excellent Lettings Agent Experience

I am writing this review to express my utmost satisfaction with the services provided by Aiden at Chase as a landlord. As someone who has been involved in property management for several years, I can confidently say that working with Aiden has been a breath of fresh air.From the very beginning Aiden demonstrated a high level of professionalism and expertise. They took the time to understand my specific requirements and provided valuable insights and guidance on market trends, rental values, and property maintenance. Their knowledge of the local market was evident, as they were able to attract quality tenants and secure favorable rental agreements.The team at Chase exhibited exceptional communication skills throughout our collaboration. They kept me informed about the progress of each rental application, promptly responded to any queries or concerns I had, and provided detailed feedback from property viewings. Their attention to detail in screening potential tenants and conducting thorough reference checks gave me peace of mind knowing that my property was in good hands.One aspect that truly impressed me about Aiden was their commitment to maintaining a positive relationship between landlords and tenants. They acted as a reliable mediator, ensuring that any issues or conflicts were resolved promptly and effectively. This level of professionalism and dedication to customer satisfaction is outstanding.I would highly recommend Aide. to any landlord in search of a reliable and trustworthy lettings agent. Their professionalism, expertise, and commitment to providing excellent service make them a valuable asset for any property owner. I am grateful for their efforts in managing my property and look forward to continuing our successful partnership in the future.

Reviewer · 26 February 2024 · Chase Buchanan Richmond

Agent replied · 24 August 2024

Hi Luke, thank you for taking the time to leave such a glowing and detailed review for Aiden and the team. Providing excellent service and building strong relationships with our clients is always our top priority. We truly appreciate your recommendation and are committed to continuing to exceed your expectations in the future. Please don't hesitate to reach out if you need anything else. Best wishes!

5/5

Google

Absolutely amazing team. Pippa was incredibly helpful with every step of the process from viewing to moving in arrangements. Highly recommended.

Josef · 26 February 2024 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Hi Josef, Thank you for the wonderful review! We're delighted to hear you had a great experience with us. Your support means a lot. Best regards, Chase Buchanan

5/5

Google

Couldn't recommend Chase Buchanan - Twickenham more. Pippa Stafford made the process of our rental application and set up straight forward and easy. Her communication was transparent and timely, and she efficiently answered all the questions we had. We felt very supported throughout the whole process.

Georgia · 26 February 2024 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Hi Georgia, Thank you for taking the time to write a great review. Its great Pippa efficiently answered all your questions and provided an easy process. Thank you for the support. All the best Chase Buchanan

5/5

Trustpilot

Ellie has been super helpful in the…

Ellie has been super helpful in the process of looking for a new flat - she's been very communicative and a great pleasure to work with throughout the whole process.

Jennie · 23 February 2024 · Chase Buchanan Richmond

Agent replied · 24 August 2024

Hi Jennie, thank you for your review. We're thrilled to hear Ellie was super helpful during your property search. Should you need anything else, please do not hesitate to reach out to us. Best wishes!

5/5

Trustpilot

Ayesha has been great with my property…

Ayesha has been great with my property search, to taking down my specific requirements, to showing me the exact property I wanted. She has always been very friendly and patient throughout the process.

Eleanor · 23 February 2024 · Chase Buchanan Teddington

Agent replied · 24 August 2024

Hi Eleanor, thank you for taking the time to leave a review for Ayesha. It's great to read that she's helped you throughout your property search. Please feel free to reach out again in the future. Best wishes!

5/5

Google

I recently bought a flat through Chase Buchanan. Naj Fox was responsible for the sale. If there were 10 stars to give out, they would be for Naj. She was incredibly supportive, calm and reassuring and completely pro active at every opportunity. I was having a tricky time with my own sale, and so Naj worked her magic in so many ways, above and beyond the line of duty, to support me, the vendors, and a very difficult solicitor. She made the stress of moving so much easier. Many thanks to Naj, and also Lucy, her co-star, they are a great team. Josephine

A · 22 February 2024 · Chase Buchanan Teddington

Agent replied · 21 February 2025

Dear Josephine, Thank you for this wonderful 5* review for Naj and Lucy. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan

1/5

Trustpilot

High pressure

High pressure , non disclosures, minute I walk out of a viewing (several times) message me saying other people are interested. Need offer right away. Joel in particular every time. Stay clear !

John · 14 February 2024 · Chase Buchanan Richmond

Agent replied · 24 August 2024

Dear John, thank you for sharing your feedback. We have passed your concerns on to the the relevant office, please be assured that we are committed to making improvements to enhance our service moving forward. If there is anything specific you would like us to address or if you have additional details to share, please feel free to reach out. We appreciate your input, and your satisfaction is our priority.

5/5

Google

Ayesha has been so pleasant to work with! Thank you for all your hard work.

Raiyan · 13 February 2024 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Raiyan, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan

5/5

Google

Bought a property and Daniel Johns was the agent. He was so helpful and swift with everything and made the transaction so smooth and effortless. Would definitely recommend him as your agent.

Melanie · 13 February 2024 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Hi Melanie, Thank you for the great review! We are so pleased Daniel was helpful and made the transaction smooth for you. All the best. Chase Buchanan

5/5

Google

Straightforward, knowledgeable, enthusiastic, thank you

Keith · 13 February 2024 · Chase Buchanan Teddington

Agent replied · 12 June 2024

Hi Keith, Thank you for taking the time to write a great review. All the best. Chase Buchanan

5/5

Google

Really helpful in helping my family find a property to rent, quick and responsive and great communication!

Karl · 13 February 2024 · Chase Buchanan Teddington

Agent replied · 12 June 2024

Hi Karl, Thank you for the great review. Its great you received alot of help in finding a property to rent. We hope you love your new home. Best wishes Chase Buchanan

5/5

Google

Despite the stress of moving house, Jenna did a excellent job, we have been very well looked after and informed at all stages. Thank you Jenna!!!

Stephanie · 13 February 2024 · Chase Buchanan Teddington

Agent replied · 12 June 2024

Hi Stephanie, Thank you for the review and sharing your experience with Jenna. We are so glad Jenna looked after you throughout the process. Best wishes Chase Buchanan

5/5

Google

Chase Buchanan provided exceptional assistance in my house hunting and letting process. Specifically Joel Kramer’s expertise and dedication made the entire experience smooth and stress-free.

Arpan · 13 February 2024 · Chase Buchanan Teddington

Agent replied · 12 June 2024

Hi Arpan, Thank you for the great review and sharing your experience with Joel, its great to hear he made the process smooth and stress-free. All the best Chase Buchanan

5/5

Google

Jenna, has been fantastic and a real credit to the agency. She's been helpful and informative and not pushy unlike many estate agents in the area who approach everything as a hard sell. very helpful at every stage. Thank you!

Chris · 13 February 2024 · Chase Buchanan Teddington

Agent replied · 12 June 2024

Hi Chris & Laura, Thank you for sharing your experience with Jenna. We are glad she's been so helpful and informative. Best Wishes Chase Buchanan

5/5

Google

Thanks a lot to Joel and the team for helping us rent our flat in Teddington. He was very helpful throughout the entire process and always on hand to answer all our questions quickly. We would highly recommend them if you are looking to rent a property in the area.

Sezgi · 13 February 2024 · Chase Buchanan Teddington

Agent replied · 12 June 2024

Hi Sezgi, Thank you for sharing your experience with Joel. Its great to hear he was so helpful throughout the process. Best wishes Chase Buchanan

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Awards

The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Chase Buchanan

Which Chase Buchanan office has the most reviews?

Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.

Where are the Chase Buchanan offices?

The six Chase Buchanan offices, by town:

Has Chase Buchanan won any awards?

Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.

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