Trusted Agent profile · Middlesex
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleA big thank you to the Teddington lettings team for finding my perfect rental. Extremely professional and couldn’t have been more helpful!
Dear Lauren, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleWe recently moved into a property managed by Chase Buchanan Sales & Letting, Twickenham. The service was exemplary. Any issue that arose was dealt with immediately, and in a friendly manner. Nothing was too much trouble. We can't praise the letting and management team highly enough. We highly recommend them! Sincerely, John Smallcombe
Hi John, Thank you for the great review! We are so glad you received such a great service and would recommend us! Thank you for the support. All the best. Chase Buchanan
5/5
GooglePippa and the team at Chase Buchanan have been so friendly, professional and efficient. From answering all of our questions at the viewing to helping us with all queries on the phone and getting the contract and checks sorted smoothly and quickly, every stage of our journey has been quick and easy, leaving more time for excitement about moving in! Couldn’t recommend Pippa highly enough, leaps and bounds ahead of other estate agent I’ve dealt with before and so kind!
Hi Annalise, Thank you for taking the time to write such a lovely review. Pippa and the team will be delighted with your kind words, we are so happy they were do helpful and made everything easier for you. Thank you for your support! Best WIshes Chase Buchanan
5/5
TrustpilotChris Brookshaw
I didn't end up buying a property through Chase Buchanan-But I want to gave my thanks to Chris Brookshaw. He was an amazing agent and a credit to the company. He tried really hard for me and was encouraging, personable and showed so much care. When the itch comes to move again-I wouldn't hesitate to use this agent.
Hi Moya, thank you for your kinds words, we'll be sure to pass them on to Chris and the rest of the team. Should you look to move in the future, we'll be more than happy to help. Wishing you all the best!
5/5
GoogleAyesha has been great with my property search.
Thank you for your kind words! We're delighted you had a great experience with us. We appreciate your support and hope to see you again soon. 🌟 Kindest regards, Chase Buchanan
5/5
GoogleAyesha was great in helping me find a one bed flat. She was very informative and answered all my queries. Highly recommend her and the company.
Dear Abdur, We greatly appreciate your positive feedback. Thank you for choosing Chase Buchanan Richmond, and we look forward to serving you again in the future. Kindest regards, Chase Buchanan
5/5
GoogleFrom start to finish, Adele has been supportive, knowledgeable and compassionate. She helped us with our search and throughout the entire buying process; we are really grateful to have had her helping us and keeping us updated - a true, friendly professional - we would recommend her to anyone! Thank you, Adele!
Hi Alice, Thank you for taking the time to write such a great review! Its so good to hear how supportive and helpful Adele has been during your buying process. Wishing you a great 2024! Chase Buchanan
5/5
GoogleIt was a real delight dealing with Karen when we were buying recently in Teddington. A good listener who made sure that she understood our objectives and motivations and never tried to shovel everything/anything at us. During the transaction process she was very proactive by helping to push things along and solve issues as they arose. The rest of the team were also cut from the same cloth. Thank you to all!
Hi Jeremy, Thank you for taking the time to write a great review. We are glad Karen was proactive and solved any issues during your buying process. We hope you love your new house! Best Wishes Chase Buchanan
1/5
TrustpilotChase Buchanan - Twickenham
Having sent a few enquiries out as one does at the end of a tenancy and looking to move, I was inundated with phone calls and voicemails from Chase Buchanan despite my explicit message in every enquiry ‘DO NOT CALL - due to my shift working pattern I am not able to answer calls during normal working hours’. This having been neglected, I of course was not able to return calls on time but always answered emails as promptly as I could. A property I was due to move into via a separate agent fell through on the day the tenancy was set to begin due to the landlord deciding to move into the property himself with his entire family, so I sent out new enquiries including some to Chase Buchanan. On Friday I listened to a 40 second voicemail from one of their agents whereby he asked for a call back, was silent for half of the message having not realised he didn’t hang up and said ‘ugh I’ve spoken to this girl so many times’. Perhaps see this as an opportunity to sell one of your properties, or have sympathy that I still have not managed to move, rather than complain at the new work prospect and be blatantly rude. I emailed this individual advising him to learn to hang up the phone before making remarks and not to bother contacting me again. I then received both a marketing email and a phone call from the individual the following day trying to offer alternative properties and barely apologising for the ‘prolonged’ voicemail. I told him it wasn’t the fact it was prolonged, but the rudeness of the comment at the end. I reminded him not to contact me again and my decision was based purely on his unprofessionalism. Good luck losing clients with that kind of attitude Chase Buchanan.
Dear G, we are genuinely sorry to hear about the experience you had with our Twickenham office, and appreciate you bringing this situation to our attention. We have taken immediate action by raising the matter with the concerned office.Please be assured that the behaviour you encountered is not reflective of our expectations for team conduct or the service standards we strive to uphold. Your feedback is invaluable in helping us address and rectify this matter internally.If you ever find yourself in need of a new property, we kindly ask you to consider giving us another opportunity to showcase the level of service we usually provide. We are committed to making amends and ensuring a more positive experience for you in the future. Thank you for your understanding, Best regards.
5/5
GoogleI just rented a place and it was very easy and smooth! Thank you guys again.
Many thanks for your 5* review Egemen. Wishing you all the best in your new home! Kind regards, Chase Buchanan
1/5
TrustpilotChase Buchanan Isleworth and Twickenham…
Chase Buchanan Isleworth and Twickenham branch are very unprofessional and rude.Recently received section 21 no fault eviction 3 months before the end of my tenancy.Within a few days they started chasing for house viewings.To my surprise in the morning they had erected a house letting board at the gate without even communicating with me.They started calling me on my phone demanding they needed to have house viewing at the times they arranged themselves.If I didn't pick up my phone they kept ringing until I answer or they would write an email harassing me.I was so drained that I ended up not responding to them.Then they started firing me up with email after email and until they told me that they have keys to the house and they were coming over to have some viewings.I thought that was a joke and I did not respond.Honestly to my surprise they came without my permission and unlocked the door but fortunately the door chain was engaged and they could not enter the house.I was frightened I thought they were burglars and I approached the door to find out two agents had opened my door without my permission and I started taking a video straight away.They told me that it's in my contract that I should allow them the house viewing.I went nuts and chased them away threatening to call the police.Please avoid them.They are ruthless people with no heart and they have zero respect for anyone.They are evil people.I still have the video, the emails and phone calls they used to engage me in harassment and disturbing my peace.I am severely heartbroken and my heart bleeds with anger and discomfort.I desperately need this to be resolved and I am going to engage some solicitors.
Dear Billy, thank you for providing your feedback. We want to express our sincere apologies if the mentioned offices inadvertently caused you additional stress toward the end of your tenancy. This was certainly not our intention.We appreciate your understanding and want you to know that your feedback is invaluable to us. We are committed to taking your comments on board and implementing necessary improvements to enhance our services moving forward.If there are specific areas you believe we should focus on or if you have further details to share, please feel free to let us know. Your satisfaction is our priority, and we are dedicated to making the necessary adjustments. Thank you for bringing this to our attention, Best regards.
5/5
GoogleIn a stressful market, everyone I’ve dealt with in the lettings team has been great, so helpful and patient. Big thanks to Joel and Pippa
Dear Daniel, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GooglePippa was fantastic from accomodating viewing times to the knowledge of the area and property. She was always happy to answer any further questions and guided us to give the best offer and it meant we had a rental property secured within a week.
Hi Susie, Thank you for the great feedback. It's great to hear Pippa was happy to answer your questions and be so helpful. All the best Chase Buchanan
1/5
TrustpilotAVOID Chase buchanan!!!!
Chase buchanan and campions are absolutely disgusting. I was a tenant in plymouth. They told me 6 weeks after I left the property that there was damage to the property (hmm funny that). Obviously incorrect. Also had to report faulty doors about 5 times. Small room had a faulty light. Mould on the wall and some moron couldn't even fix up a cabinet under the sink. Gas hob which had no spark button and they knew! Money grabbers.
Hi Aimeer, we're sorry to see you have left this rating. After looking into this further, we can see that you have already been in touch with a member of the Property Management team. If there is anything further you would like to discuss, please do not hesitate to let us know.
5/5
GoogleFab service from Jenna. She found me a property before it went on the market. Thank you!
Hi Katie, Thank you for the wonderful review! We're delighted to hear you had a great experience with us. Your support means a lot. Best regards, Chase Buchanan
5/5
GoogleOutstanding customer service, young chap in there named Joel was really helpful and chatty.
Dear Jake, We greatly appreciate your positive feedback. Thank you for choosing [Your Business Name], and we look forward to serving you again in the future. Kindest regards, Chase Buchanan
5/5
GoogleJoel provided me with an amazing service and all around great experience, top man.
Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. Your support means a lot. Kindest regards, Chase Buchanan
5/5
GoogleJoel has provided excellent service and was really helpful in helping me find my first home
Dear Gavin, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleHighly recommended, very helpful. We really enjoyed working with Adele and Karen.
Dear Eli, We greatly appreciate your positive feedback. Thank you for choosing [Your Business Name], and we look forward to serving you again in the future. Kindest regards, Chase Buchanan
5/5
GoogleCouldn't be anymore impressed with Joel lettings. Impeccable customer service from start to finish. Would highly recommend.
Dear Pascale , Thank you for this wonderful 5* review. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleA big thank you to the Teddington lettings team for finding my perfect rental. Extremely professional and couldn’t have been more helpful!
Dear Lauren, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleJoel provided me with a brilliant service when looking for my first home and i would highly recommend this member of staff for anyone looking for a house
Hi Dean, Thank you for the wonderful review! We're delighted to hear you had a great experience with us. Your support means a lot. Best regards, Chase Buchanan
5/5
GoogleProfessional, patient and courteous at all times. I was particularly impressed that they worked hard to meet the needs of both the vendor and the purchaser. Highly recommended.
Dear Matthew, Thank you for this wonderful 5* review. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleWe would like to thank the entire Chase Buchanan family, especially Jenna, for supporting us in our home rental process.
Thank you for your kind words! We're delighted you had a great experience with us. We appreciate your support and hope to see you again soon. Kindest regards, Chase Buchanan
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
