Trusted Agent profile · Middlesex
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJoel Kramer is friendly, helpful and considerate person. Cannot complain at all, great customer service! Would highly recommend ChaseBuchanan and Joel.
Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. Your support means a lot. Kindest regards, Chase Buchanan
5/5
GoogleI have been dealing with the Teddington Lettings team for several years now and have always been very impressed with the service provided both before and after securing tenants for my property. The support I have received from themselves and their Property Management Team has far surpassed expectations and I would unequivocally recommend them.
Dear Ms Jafrato, Thank you for your lovely review regarding our Teddington Lettings team, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleIt’s quite rear to find an agent who listens and understands your requirements- from the start Joel was an absolute delight to deal with, if you’re looking for an agent look no further. Chase Buchanan are very lucky to have him- Big Thank You
Many thanks for your 5* review Naj. Wishing you all the best! Kind regards, Chase Buchanan
5/5
GoogleBig thank you to Joel He's incredibly professional, responsive, and truly cares about his clients. Joel's expertise and guidance made the home-buying process a breeze. I couldn't have asked for a better real estate agent.
Hi William, Thank you for the wonderful review! We're delighted to hear you had a great experience with us. Your support means a lot. Best regards, Chase Buchanan
5/5
GoogleJenna helped us throughout the process of finding a new home and was very attentive. We were able to organise multiple viewings through her and she was on call during the application process in which we needed to act upon fairly quickly. I would be happy to work with Jenna again if the opportunity presented itself.
Dear Dominic, Thank you for this wonderful 5* review. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleAll issues were resolved correctly, clearly, without delay. The Joel Kramer, turned out to be the kind of person who is really in his place: professional, correct, skillful in negotiations, quick to respond, well oriented in the market situation and legal aspects of the deal, very pleasant. I am very thankful to your agency and, of course, I will recommend you to my friends.
Dear Okcaha, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleJoel is absolutely amazing! He went above and beyond to help me find my dream home. His knowledge of the market and attention to detail made the whole process smooth and stress-free. I highly recommend Joel for all your real estate needs!
Thank you for your kind words! We're delighted you had a great experience with us. We appreciate your support and hope to see you again soon. 🌟 Kindest regards, Chase Buchanan
5/5
GoogleJoel is an absolute superstar in the real estate world! From start to finish, he was dedicated, knowledgeable, and went above and beyond to find me the perfect home. I couldn't be happier with Joel's expertise and professionalism. If you're looking for a top-notch real estate agent, Joel is your guy!
Thanks so much for your positive review! We're thrilled to hear you had a great experience with us. Best regards, Chase Buchanan
5/5
GoogleA heartfelt appreciation to John and the sales team for their invaluable assistance and dedication throughout a challenging home purchase. Amidst a complex situation with a difficult seller, John exhibited remarkable calmness and professionalism, successfully guiding myself and my partner through the entire process. I couldn't have asked for a better agent in acquiring our first home together. I wholeheartedly recommend their services. Thanks again!
Dear Oscar, Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. Your support means a lot. Kindest regards, Chase Buchanan
5/5
GoogleJoel is very good and kind person! He went above and beyond to help me find perfect flat for my family. His knowledge of the market and attention to detail made the whole process smooth and stress-free. I highly recommend Joel for all your real estate needs!
Thank you for your kind words! We're delighted you had a great experience with us. We appreciate your support and hope to see you again soon. Kindest regards, Chase Buchanan
5/5
GoogleCan’t recommend Jenna from the Teddington Lettings office enough! I walked into the office in the hope to find something to move into before Christmas, Jenna was super friendly and professional! She listened to exactly what I needed and informed me of a property that had just come onto the market. She shuffled her diary so that she could take me to view the property and I’m so happy because I secured the property that day and I move in before Christmas!!! I really am so thankful for her, the best experience I have ever had when looking for a property! Thank you Jenna McCann!
Many thanks for your 5* review Chelsea. Wishing you all the best! Kind regards, Chase Buchanan
5/5
GoogleAmazing experience with the CB team. Joel has been a super helpful for finding us a new tenant and was always there for our questions, always supported us moving forward. Joel went the extra mile to find a perfect tenant for our lovely flat in a very short time. And the rest of the team including Lianne was extremely professional. Highly recommended their service.
Hi Patrick, Thanks so much for your positive review! We're thrilled to hear you had a great experience with us. Best regards, Chase Buchanan
5/5
GooglePippa and the team at Chase Buchanan have been SUCH a massive help, very knowledgeable and supportive. We're so excited to be moving into the area. Thanks so much!
Dear Tim, Thanks so much for your positive review for Pippa! We're thrilled to hear you had a great experience with us. Best regards, Chase Buchanan
1/5
TrustpilotLandlords & Tenants - AVOID!
We originally signed our tenancy agreement with Lets Move who offered a great service. Then they got bought by Chase Buchanan and that's where our problems started...We reported a mould problem throughout the flat and nothing was done about it. The carpet and walls were damp to touch and it wasn't until we got an independent inspection that we learned the place was riddled with mould mites. This explained my partners asthma condition worsening considerably.On the very rare occasion they did reply to our polite and reasonable emails we got a blunt, unhelpful response often written in a defensive tone accepting no responsibility.After almost a year of living in these conditions we decided to cut our losses and managed to find another flat to move into. This involved having to replace a large proportion of furniture as we did not want to take the mould mite infestation with us, costing thousands.To some up their unprofessional approach to letting they tried withholding our deposit to go towards fixing the damp issue. Our deposit was quickly returned when we suggested going legal.We are now renting through Taylors who cannot do enough to help us and the whole process feels a lot more professional.
Hi Sam, thank you for sharing your feedback with us. We always strive to provide the best service possible, so we're sorry if we did not meet this level of service on this occasion. We can see that you have since been in contact with our Property Management, however, if you wish to discuss anything further please do let us know. We wish you all the best in your new home.
5/5
GoogleGreat service from the lettings team and huge thank you to dominick and Adam for all your help. Highly recommend.
Many thanks for your 5* review Jodie. Wishing you all the best! Kind regards, Chase Buchanan
5/5
GoogleDominic was professional and friendly throughout the process. He found us a great tenant with no fuss or worries. Thank you.
Thank you for the wonderful review, Symon! We're delighted to hear you had a great experience with us. Your support means a lot. Best regards, Chase Buchanan
5/5
GoogleJust rented my property out with Dominic Darley, would highly reccomend Chase Buchanan ,the professional service and speed of the process was excellent, the Knowledge of the market and ease to find a tenant was exemplary.
Dear Jackie, We greatly appreciate your positive feedback regarding Dominick. Thank you for choosing Chase Buchanan, and we're thrilled to hear you had a great experience with us. Kindest regards, Chase Buchanan
5/5
GoogleJust rented my property out with Chase Buchanan and they found me a good quality tenant within 24hrs and I would recommend this agent to anyone looking to find a tenant. Thanks Dom for all the help.
Hi Merv Thanks so much for your positive review! We're thrilled to hear you had a great experience with us. Best regards, Chase Buchanan
1/5
GoogleThe agent demonstrated a great exemple on why estate agent can have a bad reputation. They were trying to sale a flat which wasn’t saleable, which we found out 6 months in the process. They probably do their job when there is no problem solving to do.. because the client relation skills were very poor in our situation. They did not tried to contact me as the comment stats below. I will stay away from this agency. I now found my new home with a different estate agency who showed more professionalism and human skills.
Dear Boris, I am sorry to hear of your recent experience with us and would like to discuss this further. Our customer service is very important to us and we always strive to give the best possible advice to our customers and would welcome the opportunity to demonstrate this. We have been trying to contact you recently but with no success, please contact me at your convenience on: 020 8948 1331 to discuss further. Kindest regards, Dominick Darley Lettings Manager
5/5
GoogleWhen selling our flat Chase Buchanan were brilliant. The Richmond team were superb - they communicated promptly, helped in areas where we unsure and generally held our hands through the process.
5/5
GoogleDuring the stressful process of rental property viewings, I had the pleasure of dealing with the Richmond branch. Adam has been extremely professional, but above all friendly and personable, aiming to secure the best property of interest based on my personal requirements. Thankfully, the process didn't take long, and Adam made the property securing stages as swift and hassle-free as possible. I would strongly recommend Chase Buchanan to anyone looking for their next property move.
Hi Maria Thank you for the wonderful review! We're delighted to hear you had a great experience with us. Your support means a lot. Best regards, Chase Buchanan
5/5
GoogleJoel Kramer and the Chase Buchanan team were really helpful throughout the process, providing regular updates and nothing was too much trouble. Great service.
Dear Nicole, Thank you for your kind words! We're delighted you had a great experience with us. We appreciate your support and hope to see you again soon. 🌟 Kindest regards, Chase Buchanan
5/5
GoogleGreat experience in finding my first rental property with Joel at Chase Buchanan. Their staffs are very helpful in every step of the way.
Hi Alex, Thanks so much for your positive review! We're thrilled to hear you had a great experience with us. Best regards, Chase Buchanan
5/5
GoogleChase Buchanan Teddington helped us with a smooth move to our new house with a professional manner. Especially Joel has been reachable for all our questions and made his best to address them.
Many thanks for your 5* review Ozgur. Wishing you all the best! Kind regards, Chase Buchanan
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
