Trusted Agent profile · Middlesex
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleA massive thanks to George and Chelsea whose service has been exceptional all around. They were extremely attentive, and supported me with any queries I had. I would highly recommend them to anyone looking for a reliable and outstanding service!!
Hi Artemis, thank you for taking the time to write a great review and sharing your experience with the team. Should you require any further assistance, we will be happy to help. Best wishes.
5/5
TrustpilotBig thanks to Alex Stowell!
Having just changed letting agents after 30 years due to a very frustrating experience with my last tenant, during which I did not feel the agent was acting in my best interests to say the least, I have found Alex Stowell to be extremely competent and professional during the last 3 months, she has done a fantastic job of marketing my property and showing many perspective tenants around, keeping me informed every step of the way. Also Scott who I met when I was at the property and he was showing someone around on behalf of Alex; he was equally very professional. Any messages I left for Alex were always passed on and responded to within a timely manner.
5/5
GoogleRating only, no written review.
5/5
GoogleI had the pleasure of working with Louis from Chase Buchanan as our letting agent, and I can't recommend him enough! From the very first interaction, Louis was professional, approachable, and highly knowledgeable. He took the time to understand our needs and made the entire process of finding and securing our rental property seamless. His communication was excellent, keeping us informed every step of the way. Louis went above and beyond to ensure we were comfortable and fully understood the terms of the lease. If you're looking for a reliable, efficient, and friendly letting agent, Louis at Chase Buchanan is the one to trust! 5 stars all the way!
Hi Will, thank you for taking the time to write a great review and sharing your experience with the team. Should you require any further assistance, we will be happy to help. Best wishes.
5/5
GoogleI just want to say a big thank you to Pippa and her team for all their help in finding our second rental home. They’ve been absolutely brilliant, so professional, efficient, and have made the whole process incredibly smooth and stress-free. I truly appreciate all their hard work!
Hi Tiger, thank you for taking the time to write a great review and sharing your experience with the team. Should you require any further assistance, we will be happy to help. Best wishes.
1/5
TrustpilotThey do not respond to emails they are…
They do not respond to emails they are timewasters and very unprofessional.
5/5
TrustpilotAmazing experience!
5/5
TrustpilotGood experience with Chase Buchanan and…
Good experience with Chase Buchanan and the entire group, staffs are helpful and well explain about the processes.
5/5
TrustpilotFrom instructing CB with a property to…
From instructing CB with a property to let, to the new tenants moving in everything went smoothly and a very professionally service was provided. Thank you Lucy & Tom for your efforts and helpful assistance and thanks to the behind the scenes team. kind regards William Forrest
5/5
TrustpilotI recently had the pleasure of dealing…
I recently had the pleasure of dealing with Tom Morrison. He clearly upholds the morals and standards of Chase Buchanan and the whole experience was a pleasure. He will go far!
5/5
TrustpilotTom was very helpful in finding…
Tom was very helpful in finding properties to rent
5/5
TrustpilotTom helped me find a property to rent…
Tom helped me find a property to rent and was very helpful
5/5
GoogleThe service at Chase Buchanan Teddington, in particular with Ayesha, was fantastic! Very friendly, professional and efficient. I felt supported throughout the whole process & have ended up with my dream flat! Thank you so much. Highly recommended.
Hi Victoria, thank you for taking the time to write a great review and sharing your experience with the team. Should you require any further assistance, we will be happy to help. Best wishes.
5/5
GoogleDaniel Johns at chase Buchanan Richmond, is a super star! He went above and beyond to make it a successful sale and supported me throughout the process. I loved working with him. 10 stars!! I would highly recommend.
Hi Sammy, thank you for the great review. We are so glad Daniel went above and beyond. We appreciate the support and wish you all the best.
5/5
TrustpilotSophi T is very professional and…
Sophi T is very professional and approachable, very Knowledgeable and friendly approach
Hi Sarah, thank you for the great review. Sophi will be thrilled by the kind words. Best wishes
5/5
TrustpilotFast turnaround on queries
Fast turnaround on queries, and quality valuable insights for both landlord and tenant.
Hi Rainer, thank you for taking the time to leave some great feedback. We appreciate the support and wish you all the best.
5/5
TrustpilotAttention to detail.
Have dealt with Molly for a few years now CB manage most of our properties in the Isleworth area. Have always found them very attentive with an attention detail.
Hi Melissa, thank you for taking the time to write a great review and sharing your experience with the team. Should you require any further assistance, we will be happy to help. Best wishes.
5/5
GoogleExcellent service from Lettings Negotiator Louis as he really cares your needs and provided me swift updates on my house search when a suitable one is on the market. Efficient and responsive throughout the whole process truly a helpful staff. Recommended in the area!
Hi Weki, thank you for taking the time to write a great review and sharing your experience with the team. Should you require any further assistance, we will be happy to help. Best wishes.
5/5
TrustpilotThank you!
Daniel Johns at Chase Buchanan Richmond was helpful and responsive
5/5
TrustpilotVery nice and responsive team
Very nice and responsive team. Stuart and Gemma have been helpful all along the process. Thank you for this beautiful apartment.
4/5
TrustpilotFriendly and informative estate agent
Friendly and informative estate agent, property in good condition. Prompt - arrived at appointment time. Sensitive to current tenants.
5/5
TrustpilotSeamless service
Thank you all so much for the service you provided to sell our family home. You have all been so approachable, professional, efficient and reliable that we couldn’t have had a better experience.The house has been in our family well over 50 years so saying goodbye over the course of these last months has been difficult but you found us the right people and made it all happen.We are so grateful.
5/5
TrustpilotBest estate agent!
Daniel Johns at the Richmond branch of Chase Buchanan has been outstanding through the whole process of the sale of our flat in Richmond. From the outset, Daniel has given very good advice starting with a realistic and evidenced based valuation which turned out to be spot on. He is a great communicator and very proactive, which was particularly needed as we had a series of difficulties with the communication between our lawyer and the buyer’s. Daniel went above and beyond and I do not believe we would have got to the point of exchange for this particular sale without him. We are very grateful and would highly recommend.
5/5
TrustpilotAudrey Sawyer (property manager) has…
Audrey Sawyer (property manager) has been fantastic and very helpful.She is always efficient and communicates well.Definitely recommend to anyone.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
