Trusted Agent profile · Surrey, Essex and Warwickshire
★★★★★
686 reviews across 4 offices and 3 platforms
Castles has four offices, in Aldershot, Waltham Abbey, Coventry and Farnham (Surrey, Essex and Warwickshire). Together they have 686 reviews on three platforms, rated 4.3 out of 5 overall.
681
Reviews on Google
All 4 offices
4
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Castles's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Castles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have been looking for a house which needs some TLC, and the staff at Castles have been great at understanding clearly what is being sought. The agent Natasha especially has been very proactive. At the viewing I was able to take my time and view the property in a relaxed manner. It was marvellous to be shown round by a professional who is both knowledgeable and discreet. Well done, Castles.
5/5
GoogleAs first time buyers Tom and Dan made the process super easy. They were extremely friendly, and kept us up to date. I can't thank them enough and would highly recommend Castles.
Dear Abbie. Thank you for leaving a 5 star review for us (and for taking the time to do it on moving day!) Also, thank you for recommending us. Many congratulations on your 'new home day!' Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleRating only, no written review.
5/5
GoogleFantastic service Tom was a great help throughout and helped us get out first home
Hi Joe. Thank you for your review. Wishing you all the best in your first home! If you do need anything else moving forward, please do hesitate in contacting us. Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleQuick and professional on deal with house purchase, we are very happy with the service, process went smooth and easy , thanks to Tom and whole crews.
Hi Lucy, thank you for your 5 star review. It has been a pleasure to deal with a fellow local business owner situated in Waltham Abbey. Wishing you all the best and see you soon. Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleDaniel and Tom were extremely helpful. They were always contactable and helped the process move along as quick as possible. They were honest and informative. Thank you for all of your help.
Hi Joanne. Thank you for your 5* review. We are glad you that you felt that we helped moved the process along as quick as possible, buying a leasehold property like yours can sometimes be a lengthy process when factoring the management and freeholders companies for instance. We are also glad you felt we were honest! this is something we strive to do, even when updates may be negative, we feel it is best our clients know the exact, precise updates. We are glad we moved to completion as quickly as possible! All the best. Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleThank you to Daniel for all his help and continued support throughout a very long process. We are entirely happy with the service, would use again when we are ready to move on and would highly recommend to anyone. Always kept in touch even if there wasn’t much to be updated on which gave us good peace of mind. Thank you very much you really helped us to keep it together and we appreciate it dearly 🙏🏾
Dear Tiannah & Craig, thank you for your review and congratulations on your new home!! Thank you for recommending us, it was pleasure in supporting you through out. Daniel Tagliarini MNAEA, Branch Manager
5/5
GoogleWe just used Castles for our recent sale and they were great! The team are really friendly and hard working, they went above and beyond to make sure things went smoothly behind the scenes and I'd highly recommend them.
Dear Bethan. Thank you for your 5* review! Thank you for your recommendation and we are ever so glad you were happy with our service. Wishing you all the best for the future! Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleJust want to say a massive thank you to Daniel and Tom for all their professionalism and hard work on what has been a long drawn out sale. Communication has been excellent throughout which helped to ease what was becoming a very stressful situation. I would highly recommend their services and wouldn’t hesitate to use them again.
Hi Mary. Thank you for your kind words. We are so glad that completion day has arrived! After some challenging aspects to the sale transaction, it is even more a pleasure that we got there in the end. Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleA massive thank you to Tom and Daniel for being absolutely brilliant. Very professional and supported us throughout the whole process. From start to finish they were very professional and approachable. They kept us updated regularly and were very quick to address any queries we had. I would highly recommend Castles and would definitely be using them again in the future!! 5 star service!
Hi Guldian, thank you for your 5 star review! We are so glad you were happy from start to finish. Providing regular updates is a key point we like to give to our clients to help the transaction proceed as smoothly as possible. Wishing you all the best in your new home! Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleDaniel and Tom were brilliant. I have a health condition and was unable to do viewings myself(apart from2). They were both good extremely supportive, helpful and also professional at all times. I have already recommended them to a neighbour. It was a long drawn out process but reassurance from Daniel and Tom made it much more bearable. Thanks Guys Elaine
Hi Elaine! We are so happy you have recommended us to a neighbour! We are glad we got their in the end and wishing you all the best in your new home! Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleJust to say Daniel and his team Castles have been brilliant. They have been helpful, supportive and informative throughout the sale of our property. This is the 4th time I have used Castles for buying, selling and letting and I would considered each time to have received a 5 star service.
Dear Linda. It has been a pleasure assisting you with the buying and selling of your properties throughout the years. Repeat business is something we very much appreciate and provides much joy that you have the confidence in us time and time again. Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleDealing with Tom and Daniel directly has been absolutely amazing. They have seen me through the purchase of my first property. What an amazing estate agents and really good people. I cannot begin to thank them enough for all they have done for me. Superb from start to finish Joe Hampshire
Hi Joe. Happy completion day! Thank you for your fantastic review. We are glad you were happy with our service throughout the whole transaction. All the best, Daniel Tagliarini MNAEA, Branch Manager
5/5
GoogleWe have sold and bought through castles. Daniel and Tom were really professional and approachable. They ensured they kept us up to date at all times and would chase the solicitors when things started slowing down. They made the process really easy for us. Thank you both!!
Dear Amie. Thank you for your 5* review! We are glad you felt we made the process easy for you, especially when selling and buying a property both through Castles. Wishing you all the best in your new home! Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleWe recently completed on a sale and purchase through Castles. We were extremely pleased with both Tom and Daniel. They were extremely helpful in the whole process from start to finish, they informed us as soon as there was an update on either of the sale or purchase, and were happy to answer any questions we had trough the whole process. I would not hesitate in recommending both Tom and Daniel to anyone looking to buy or sell their house. Thanks guys for all of your help!
Dear Danny. Thank you for your 5* review! It has been a pleasure assisting you with the sale of your old home and purchase of your new home! Wishing you all the best. Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleThank you team “Castles “,especially Daniel for helping me fulfil my dream of owning my very first property. You did an amazing job in keeping me fully informed throughout and never had to chase you up at any stage. Right from day one you took in everything I told you and found the perfect property for me which I fell in love with. It helped create a great experience and I would recommend to anyone looking to buy or move. Without your positivity and expertise I would never have found my dream first house.
Dear Diana. Thank you ever so much for your kind words. It was a pleasure in helping you fulfil your dream, I can see how much it means to you and to be a part of that has been amazing. Thank you again for our gifts, the hamper was fantastic! Wishing you all the best for the future and look forward to seeing you throughout The Abbey area! Daniel Tagliarini MNAEA, Branch Manager. @daniel.tagliarini.mnaea
5/5
GoogleHad another viewing with Mel Waxman on Saturday. Super helpful and professional as ever. Thanks Mel...!!
5/5
GoogleDuncan was great during my purchase, he kept me updated every step of the way, and was always able to answer the phone, not once was i stuck on hold or waiting for a response. Top man
Thanks Damien, very kind of you to share your recent experience. I hope you settle in well to your new home!
5/5
GoogleAn absolutely brilliant service from Duncan and his team from start to finish. I would highly recommend anyone selling their property use Castles for a personal, knowledgable and unrivalled service in Aldershot.
Rob, thanks for taking the trouble to post your recent experience with Castles.
5/5
GoogleIncredible service from Castles. Extremely helpful and efficient at everything they do. Special shout out to Duncan and Melanie for helping a difficult process move quickly. Would throughly recommend Castles to anyone looking to sell their property!
Thank you Sophie! I hope you are Joe settle well into your new home!!
5/5
GoogleVery positive experience of viewing property with Ed. He was incredibly professional and knowledgeable about the area, friendly, and didn't make us feel rushed at all. Great communication with Dan in their office, regular phone calls to update on progress and a friendly and professional manner throughout!
5/5
GoogleFantastic experience with Castles. After having a few purchases fall through with various other estate agents, it's been such a joy to find a highly competent bunch to work with. Special thanks to Ed Bartlett.
5/5
GoogleHad a great experience of buying my first home with Ed Bartlett and Dan Brett at Castles. Both were very professional and responsive when going through steps, also they were very knowledgeable about the properties they showed me. Would highly recommend.
5/5
GoogleWe rent a property with Castles and we would recommend them to any tenant/landlords. Always responsive with any requests and queries and the staff are always kind and professional. Thank you to the Castles team!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Aldershot has the most, with 282 reviews rated 4.8 out of 5, followed by Waltham Abbey with 234.
The four Castles offices, by town:
Yes. In The Trusted Agent 2026 awards: Castles, Waltham Abbey won Trusted Agent; Castles, Aldershot won Trusted Agent.
