5/5
Great support in the change over of tenants, made the process very easy and provided support to all parties.
Trusted Agent profile · Surrey, Essex and Warwickshire
★★★★★
686 reviews across 4 offices and 3 platforms
Castles has four offices, in Aldershot, Waltham Abbey, Coventry and Farnham (Surrey, Essex and Warwickshire). Together they have 686 reviews on three platforms, rated 4.3 out of 5 overall.
681
Reviews on Google
All 4 offices
4
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Castles's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Castles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Great support in the change over of tenants, made the process very easy and provided support to all parties.
5/5
Daniel & Tom have excelled in the recent sale of our home. Two honest and genuine guys with a desire to help make moving home as seamless as possible. For anyone looking to sell their property in the Waltham Abbey area we couldn’t recommend Castles highly enough.
Thank you Sam for your 5* review. It is important to us when we receive reviews at the end of the process of selling your property, from valuation stage all the way through to completion, as we feel your comments are more meaningful once you have experienced a full working relationship. We look forward to still seeing you in and around Waltham Abbey! Daniel Tagliarini MNAEA, Branch Manager.
5/5
Fantastic Estate Agents! I cannot rate/recommend Castles highly enough! Thank you very much Tom and Daniel for helping me find and purchase my dream home. Your friendly, professional and perfect balance of help & guidance every step of the way through to completion made the whole process so smooth & straightforward. I couldn’t have asked for a better service and I have already recommended you to friends & family. Thanks again! :)
Hi Nicola. Thank you for your review, everything you have mentioned is exactly what we aim for! Thank you for your recommendations already. Wishing you all the best in your new home. Daniel Tagliarini MNAEA, Branch Manager.
5/5
Castles, Daniel and Tom, gave really good service. They are helpful and friendly, making stressful things much less worrying. Keep up the good work!
Dear Sister Aileen. Thank you for your 5* review! We are ever so glad to complete on the sale of your property. We will strive to continue in keeping up the good work as you say! Daniel Tagliarini MNAEA, Branch Manager 01992 711119
5/5
Daniel and Tom have gone above and beyond for us. We're just completing on a property purchase for which our legal team has been less than helpful throughout, however Daniel and Tom have kept us sane. They're always happy to help us chase things, they respond to emails very quickly, they always seem to know what's going on with the process and often have more accurate information than our solicitors. We really would have been lost without them. Thanks a million!
Dear Maria. Thank you for your 5 star review. We really do appreciate reviews once you have experienced the full process of buying a property a through Castles, from viewing it, all the way to completion. We are glad we could feel the void of the solicitors also! We look forward to seeing you both in and around The Abbey! Daniel Tagliarini MNAEA, Branch Manager. 01992 711119.
5/5
My husband and I just bought a lovely family home with castles (Waltham Abbey) but it would not have been possible without Tom and Daniel. They really helped us find the house that we wanted. Its been long journey and they were there very step of the way helping and guiding us. I just want to say a massive Thank you to you both we really appreciate the help. You definitely gave us a 5 star service :)
Dear Krystal & Carl. Thank you for your 5* review! It has been a long journey, but it has been a pleasure in assisting and guiding you both. Wishing you all the best and hope you find your Castles new home gift of use! Daniel Tagliarini MNAEA, Branch Manager. 01992 711119.
5/5
We recently had a property viewing with Castles. Our agent Natasha was friendly and incredibly helpful throughout, giving us plenty of space to view the property by ourselves while on hand for any questions.
5/5
Our Estate Agent - Natasha Persaud-Williams - is by far the best we've encountered on our journey trying to find a perfect family home. She's extremely professional and passionate about her job and ensured she knew all the relevant information we needed beforehand, she answered all our questions on the spot and made us feel really confident in her ability as an Estate agent. We've had some awful agents in the past but Natasha has restored our faith, she's vibrant, friendly and really knows what she's talking about. Highly recommended!
5/5
Duncan and his team were very responsive to my needs and executed the selling process with precision. These guys get on with the job in hand with minimal fuss. Thanks!PositiveResponsiveness, Professionalism
Thanks Mike, that's very kind of you. All the best, Duncan
5/5
Castles have been superstars! From start to finish, they have been professional, organised and made the process of renting my fathers property following some difficult circumstances a refreshingly simple process. Tenants were found and vetted quickly, we received good advice on various issues and look forward to a long term relationship with Castles. Would recommend to others looking for a reliable, solid agent.PositiveQuality, Professionalism
Thank you Gail for your positive review. You have now nudged our average Google rating to 4.9!
5/5
Duncan and his team did a great job in marketing and selling our property. We had a bit of hard luck along the way with buyers dropping out (no fault of Castles or ourselves!) but Castles were there to supply new prospective buyers and securing offers almost immediately after. We got there in the end and Duncan worked tirelessly to ensure the sale went through. Great work by all. Thank youPositiveResponsiveness, Quality, Professionalism, Value
Thanks Paul and Michelle for taking the time to post your lovely review. Thanks again for using Castles. I hope you are settling in well! Kind Regards Duncan and the team.
5/5
We have recently sold and bought through Castles. Daniel and Tom were really helpful and approachable during a stressful move. They continued to chase solictor’s and ensure our sale/purchase went through. We was always kept up to date and they were very quick to respond to my many questions that I had for them. We would recommend Castles and would definitely use their professional service again. Thank you Daniel and Tom in helping us purchase our lovely new home!!
Hi Kelly! It has been a pleasure to assist in the selling of your home and the buying of your new one. Thank you for your kind words and we ever so glad you have sold but also purchased a new property locally! We look forward to seeing you in and around 'The Abbey' still! Daniel Tagliarini MNAEA, Branch Manager.
5/5
Had a viewing on a flat today with Natasha. She was friendly, polite and extremely professional. Was able to answer all the questions I had on the property. Highly recommend
5/5
Extremely pleased with the speed the letting manager Mr. Garrington secured the tenants for my flat...1st. viewing and it was let. Not only that, he managed to increase the rent too!! Not only that He had given me 6 months of free management service too! How about that? So you can make your own conclusion. Good luck Elliott.
5/5
Went to view a property in Aldershot and was met by Natasha from the local office. She did a great job presenting the house, was very knowledgeable and had prepared an additional info pack for us when we arrived which was a nice touch. Thanks for the great experience!
5/5
Natasha was very friendly, helpful, and informative when providing us with a house viewing. She made the process easy and simple. She was always quick to respond with the answers to any questions I had and would highly recommend her services to anyone in need of a house viewing.
5/5
We have just had an offer accepted on a property that was up for sale with Castles. From the moment we declared our interest, we were booked in for a viewing the next day and now looking forward to being in our new home. Both Dan and Ed have been very helpful and even going the extra mile giving us some advice when we we selling our property although we were with different agents. Natasha, who showed us round the property was extremely pleasant, knowledgeable and helpful, she was able to answer most of the questions we had, which ultimately helped make our minds up. Fingers crossed everything runs smooth from here on.
5/5
We recently purchased our first home through Castles. Tom and Daniel have been very supportive and professional from the time we started viewings until we completed. We would definitely recommend them to anyone willing to get on the property ladder. Thank you Tom and Daniel.
Dear Dorine. Thank you for your 5* review and thank you for your recommendation. Wishing you all the best in your new home! Daniel Tagliarini MNAEA, Branch Manager.
5/5
Daniel and Tom helped us immeasurably as we sold and bought properties, with Castles as our estate agents. They are so professional, straightforward and incredibly responsive. I would highly recommend this team. Thanks again, guys. Wishing you ongoing success!
Dear Tony & Sharon. We are so glad you were happy with our service when using us to sell your property and buy your new dream home! Wishing you all the best and we look forward to still catching up with you in and around Waltham Abbey. Daniel Tagliarini MNAEA, Branch Manager.
5/5
Natasha is very professional .Provides great customer service even young age . Amazing.
5/5
Natasha Persaud-Williams was excellent at showing us around and had alot of information and was happy to find things out. Made the viewing simple
5/5
Had a great experience with Natasha from Castles. Whilst we didn’t end up making an offer, Natasha could not have done more to assist in the viewing.
5/5
Natasha was so welcoming and helpful. She really made us feel that she knew what she was talking about and was happy to help us find our next home. She was bubbly throughout the viewings and understood our needs and how to help us best on the day. Would definitely want to be shown houses by her in the future. Thank you
5/5
Our agent, Natasha Persaud-Williams, was brilliant in showing us around a location in Aldershot. She was friendly and had something positive to say about each room we viewed, and she showed a welcome readiness for questions - most of which she was able to answer on the spot, and those she didn't were provided to us the next day. This differs greatly from our experience with other agencies which seemingly lack this kind of commitment, so we were very grateful.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Aldershot has the most, with 282 reviews rated 4.8 out of 5, followed by Waltham Abbey with 234.
The four Castles offices, by town:
Yes. In The Trusted Agent 2026 awards: Castles, Waltham Abbey won Trusted Agent; Castles, Aldershot won Trusted Agent.