5/5
GoogleNatasha showed me around a property and she was really friendly. She was really knowledgeable about the property and enthusiastic. Overall great experience.
Trusted Agent profile · Surrey, Essex and Warwickshire
Castles reviews in Aldershot, Waltham Abbey, Coventry and 1 more
★★★★★
686 reviews across 4 offices and 3 platforms
Castles has four offices, in Aldershot, Waltham Abbey, Coventry and Farnham (Surrey, Essex and Warwickshire). Together they have 686 reviews on three platforms, rated 4.3 out of 5 overall.
681
Reviews on Google
All 4 offices
4
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 4 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Castles's four offices, most reviewed first. Each has its own page.
- Castles Aldershot175 Victoria Road, GU11 1JU282 reviews · 278 on Google (4.8)0 in the last 90 days
- Castles Waltham Abbey2-4 Highbridge Street, EN9 1DG234 reviews · 231 on Google (4.8)4 in the last 90 days
- Castles Coventry109 New Union Street, CV1 2NT136 reviews · 132 on Google (2.4)0 in the last 90 days
- Castles Farnham7 South Street, GU9 7QU44 reviews · 40 on Google (4.6)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Castles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Castles office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleNatasha showed me 2 properties today and she was well informed and approachable, I didn’t feel at all rushed and she answered all my questions or assured me that she would get back to me with answers as soon as possible. All round a great viewing experience, thank you Natasha!
5/5
GoogleWe had a great experience with Natasha and Shaun showing us few properties last month, they were so professional and lovely.
5/5
GoogleNatasha Persaud-Williams was very helpful from the first time I enquired about the property I am purchasing. Viewing was arranged promptly, very professional, good communicator, patient and knowledgeable. Answered all questions I had or followed up later keeping me updated through the process. Pleasure to deal with and a credit to Prospect. Highly recommended point of contact.
5/5
GoogleWe had a very clear and well communicated property viewing in Aldershot through Prospect and their agent Natasha who was very professional, prompt and took notes on the queries we raised for the vendor. I've been updated since the visit on our thoughts of the property. I think this shows the commitment Natasha has to her clients. I would highly recommend Prospect for the service received so far.
5/5
GoogleNatasha was very friendly, helpful, and informative when providing us with a house viewing. She made the process easy and simple. She was always quick to respond with the answers to any questions I had and would highly recommend her services to anyone in need of a house viewing.
5/5
GoogleI had the pleasure of dealing with Natasha today. I rang to ask for a viewing at very short notice. Natasha was extremely professional and managed to accommodate my request at the last minute. Whilst showing us around the property she was very knowledgable and confident answering all our queries about the house and the area. Thank you Natasha and hopefully our offer is accepted.
5/5
GoogleWent on a couple of viewings with Natasha, was extremely lovely, punctual and knowledgable, she was really helpful and put myself and my partner in touch with a mortgage adviser. This was very valuable as first time buyers with limited understanding of the what to do. She was incredibly professional, easy to talk to and patient with us! Would happily work with her again!
5/5
GoogleI had a property to sell in a very challenging time for the economy. The team were amazing - great communication and support. Very calm and knowledgeable. Can’t rate the team highly enough. Really friendly and patient and made it clear they would persevere until it was sold and the process completed. Very grateful. Thanks very much. Dan, Shaun and Natasha are all brilliant. They delivered on their promises and got my property sold!
5/5
GoogleNatasha helped us out with viewing a couple properties to buy, as an international property. She was very helpful and was very keen on getting us in touch with the right people in order to obtain an international mortgage. Natasha also matched our details with a couple other properties and booked in viewings on the same day which was really helpful and convenient! I would highly recommend these agents to anyone looking to find the right home.
5/5
GoogleProspect has recommended a very nice property to me recently. The sales rep U met was Natasha. She was punctual, polite and shared me lots of insights.
5/5
GoogleNatasha was very friendly and helpful!
5/5
GoogleNatasa is a wonderful team member of prospect.
5/5
GoogleCastles have been fantastic through my whole process of purchasing a property. Very helpful, friendly and supportive service. Would highly recommend anyone to use them.
Agent replied
Hi Luke. Thank you for your 5* review! It was a pleasure in assisting you all throughout the process of purchasing your first property. Daniel Tagliarini MNAEA, Branch Manager
5/5
GoogleDaniel and the team at Castles have been fantastic throughout the moving process.
Agent replied
Hi Andrew. Thank you for instructing Castles to sell your property and for buying a property through ourselves. We are happy you have received a fantastic service. Wishing you all the best. Daniel Tagliarini MNAE, Branch Manager.
5/5
GoogleI have recently worked alongside Tom Reynolds at Castles on a purchase transaction and cannot begin to express how impressed I have been with the service he has provided to my client and in helping progress the transaction promptly and efficiently. I have worked with many estate agents over the years but Tom really has gone above and beyond! The relationship between solicitor and estate agent isn’t always an easy one to navigate but I will look forward to working with Tom again in future! It’s 5 stars from me!
Agent replied
Hi Dominic. Thank you for your glowing review about Tom. It certainly means a lot, coming from a conveyancer such as yourself who must deal with hundreds of estate agents throughout the years. For tom to stand out like this really does prove his worth! Daniel Tagliarini MNAEA, Branch Manager.
1/5
GoogleContact this agent twice they said someone will contact me that was a week ago
Agent replied
Hi Azam. Unfortunately we have no record of you contacting us. I have noticed that you have written the exact same review for another agent in the Waltham abbey area word for word. Please do contact me so that I can resolve the issue and for us to check to see if you have the correct estate agent. Thank you. Daniel Tagliarini MNAEA, Branch Manager. Contact details: tel 01992 711119. Email: daniel@castles.london
4/5
GoogleMany thanks to Castles for the professional way in which they kept us informed at all times during the various stages of the sale of the house, leading to a successful completion.
Agent replied
Hi Catherine. Thank you for your review. It was a pleasure acting on your behalf from point of instruction, right through to completion. Wishing you and your family all the best. Daniel Tagliarini MNAEA, Branch Manager. @daniel.tagliarini.mnaea
5/5
GoogleNatasha was incredibly helpful throughout our journey and offered detailed guidance surrounding the properties that took our interest. She was also very efficient in responding to our enquiries and a pleasure to liaise with throughout - She really is an asset to the Company!
5/5
GoogleNatasha was very professional, enthusiastic and understanding when showing me round a couple of properties today which was very much appreciated! 😁 …
5/5
GoogleViewed 2 houses this weekend with Natasha and I would just like to say what a refreshing experience it was. She had good knowledge on both properties and answered any questions we needed answering to the best of her ability. Having had previous bad experience with other estate agents from different companies I walked away with a brand new experience. Thankyou again and I highly recommend prospect and especially Natahsa.
5/5
GoogleTom was very nice and helpful! He always checked in on me and discussed every process.
Agent replied
Hi Obehi Thank you for your kind words about Tom. Wishing you all the happiness in your new home. Wishing you a happy new year for 2023! Daniel Tagliarini MNAEA, Branch Manager,.
5/5
GoogleViewed 2 houses this weekend with Natasha and I would just like to say what a refreshing experience it was. She had good knowledge on both properties and answered any questions we needed answering to the best of her ability. Having had previous bad experience with other estate agents from different companies I walked away with a brand new experience. Thankyou again and I highly recommend prospect and especially Natahsa.
5/5
GoogleWe recently dealt with Castles to purchase our first property. Tom and Dan were both amazing, always on the other end of the phone if we needed anything and very quick with replying to emails. Brilliant service overall.
Agent replied
Hi Abbie. Thank you for your 5* Review! We are ever so happy you were happy with our service, communication with our clients is very important to us. Wishing you all the best in your new home, Daniel Tagliarini MNAEA, Branch Manager.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Castles
Which Castles office has the most reviews?
Aldershot has the most, with 282 reviews rated 4.8 out of 5, followed by Waltham Abbey with 234.
Where are the Castles offices?
The four Castles offices, by town:
- Aldershot: 175 Victoria Road, Aldershot, Surrey, GU11 1JU
- Coventry: 109 New Union Street, Coventry, Warwickshire, CV1 2NT
- Farnham: 7 South Street, Farnham, Surrey, GU9 7QU
- Waltham Abbey: 2-4 Highbridge Street, Waltham Abbey, Essex, EN9 1DG
Has Castles won any awards?
Yes. In The Trusted Agent 2026 awards: Castles, Waltham Abbey won Trusted Agent; Castles, Aldershot won Trusted Agent.
