4/5
GoogleI didn't actually purchase a property from Prospect but did view a property twice & found the sales representatives (Natasha & Dan) to be very professional & personable.
Trusted Agent profile · Surrey, Essex and Warwickshire
Castles reviews in Aldershot, Waltham Abbey, Coventry and 1 more
★★★★★
686 reviews across 4 offices and 3 platforms
Castles has four offices, in Aldershot, Waltham Abbey, Coventry and Farnham (Surrey, Essex and Warwickshire). Together they have 686 reviews on three platforms, rated 4.3 out of 5 overall.
681
Reviews on Google
All 4 offices
4
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 4 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Castles's four offices, most reviewed first. Each has its own page.
- Castles Aldershot175 Victoria Road, GU11 1JU282 reviews · 278 on Google (4.8)0 in the last 90 days
- Castles Waltham Abbey2-4 Highbridge Street, EN9 1DG234 reviews · 231 on Google (4.8)4 in the last 90 days
- Castles Coventry109 New Union Street, CV1 2NT136 reviews · 132 on Google (2.4)0 in the last 90 days
- Castles Farnham7 South Street, GU9 7QU44 reviews · 40 on Google (4.6)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Castles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Castles office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleNatasha is a great estate agent, very helpful and was very well informed on various properties Kind regards
5/5
GoogleI have recently had the opportunity to liaise with the Team at Prospect Aldershot, speaking with Dan, Natasha and Shaun, they have equally showed their experience and knowledge of the property market within Aldershot . A pleasure to work with.
5/5
GoogleNatasha was great showing us round today. Friendly, and knowledgeable about both the property and area, but not over 'salesy'
5/5
GoogleNatasha, was extremely helpful, informative, punctual and knowledgable, in regards to the property and the area. This was very valuable as we weren't from the local area. She was incredibly professional and would happily liaise with her again if & when required.
5/5
GoogleWe are viewing properties as first time buyers and have viewed properties through different state agents.Out of all, we have found Natasha to be thorough professional , helpful and understanding of our situation.She had an amazing knowledge about the area and ideas for house improvement.look forward to more viewings with her.
5/5
GoogleNatasha was very professional and helpful when she kindly showed us two properties at the weekend. Would like to thank her for all her help.
5/5
GoogleHad a great experience viewing with Natasha in Aldershot earlier in the year. She was helpful, knowledgeable and was great with us. Would highly recommend her for anyone looking to buy in the area.
5/5
GoogleNatasha showed me round a property in the high street. I was impressed at her local knowledge and the way in which she followed up with additional information I requested in a timely manner. Very professional.
5/5
GoogleWe had a viewing appointment yesterday and "Natasha" hosted us. She was very professional and easy to interact with. Very approachable and patient with our trivial queries. Thank you for answering all the questions we had!
5/5
GoogleNatasha from Prospect Aldershot was great - very friendly and knowledgeable during our viewing and really took the time to listen and expand on our thoughts about the property. Looking forward to more viewings with her, hopefully soon, as we hunt for our first home!
5/5
GoogleI am a first-time buyer and had my first viewing with Natasha last week. She was very friendly, knowledgable about the property and able to answer all of my questions. Thank you for your professionalism!
5/5
GoogleMe and my wife had a couple of viewings with Natasha. It was great! She was polite, friendly and punctual but most importantly she was able to answer any questions we had. Looking forward to any potential future viewings!
5/5
GoogleMet lovely Natasha who showed me the property. Natasha was welcoming, polite and very easy to approach. Had an amazing experience. Main importantly I was very impressed by Natasha, as she listened to us and gave us enough time to look around the property and express our thoughts. Thank you, Natasha. Many thanks Maita 😊
5/5
GoogleWe are in the process of buying a house at the moment and we have met quite a few agents lately but I wanted to say that we were amazed with the service we received from Natasha! She showed us 2 different properties within half an hour, was so prepared for both of them and covered every single question we had. I wish all agents were as helpful as Natasha.
5/5
GoogleI would like to personally thank Daniel & Tom for all there hard work through the whole process of listing & selling my property. They was both extremely helpful & professional and couldn’t recommend Castles, Waltham Abbey branch, highly enough. Thanks again. Thank you card is in the post guys…👏🏻👏🏻
Agent replied · 30 July 2023
Hi Lee, thank you for your 5* review. It has been a pleasure assisting you throughout the years for renting and now selling. Thank you for the card! Keep in touch- Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleWe had a very clear and well communicated property viewing in Aldershot through Prospect and their agent Natasha who was very professional, prompt and took notes on the queries we raised for the vendor. I've been updated since the visit on our thoughts of the property. I think this shows the commitment Natasha has to her clients. I would highly recommend Prospect for the service received so far.
4/5
GoogleIam happy with natasha great 👍 …
5/5
GoogleThanks Natasha for your help. Very friendly, informative and attentive.
5/5
GoogleNatasha was very helpful and provided all the information I needed.
5/5
GoogleProspect is very professional estate agents in Aldershot. Thank you so much Natasha.
5/5
GoogleWe dealt with Natasha at a property in Ash Vale Very pleasant and knowledgeable Would definitely recommend
4/5
GoogleNatasha was very good showing me the property I was interested in. She was professional, friendly and good all around.
5/5
GoogleI had such a great experience dealing with Natasha from Prospect. Super knowledgeable, relatable and supportive! Great service so thank you!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Castles
Which Castles office has the most reviews?
Aldershot has the most, with 282 reviews rated 4.8 out of 5, followed by Waltham Abbey with 234.
Where are the Castles offices?
The four Castles offices, by town:
- Aldershot: 175 Victoria Road, Aldershot, Surrey, GU11 1JU
- Coventry: 109 New Union Street, Coventry, Warwickshire, CV1 2NT
- Farnham: 7 South Street, Farnham, Surrey, GU9 7QU
- Waltham Abbey: 2-4 Highbridge Street, Waltham Abbey, Essex, EN9 1DG
Has Castles won any awards?
Yes. In The Trusted Agent 2026 awards: Castles, Waltham Abbey won Trusted Agent; Castles, Aldershot won Trusted Agent.
