5/5
GoogleRating only, no written review.
Trusted Agent profile
Verified
Castle Estates reviews
★★★★★
469 reviews across 3 offices and 3 platforms
Castle Estates has 469 reviews across three offices (Nottingham, London and Stafford) and three platforms, rated 4.4 out of 5 overall.
453
Reviews on Google
All 3 offices
15
Reviews on Facebook
All 3 offices
1
Reviews on View Agents
All 3 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Castle Estates's three offices, most reviewed first. Each has its own page.
- Castle Estates Nottingham279-281 Queens Road, Beeston, NG9 2BB264 reviews · 264 on Google (4.5)3 in the last 90 days
- Castle Estates London212 St Ann's Hill, SW18 2RU124 reviews · 108 on Google (4.8)3 in the last 90 days
- Castle Estates Stafford159a Marston Road, ST16 3BS81 reviews · 81 on Google (3.4)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Castle Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Castle Estates office
Newest first, from every platform, with the office each review is about. First names only.
Google3/5
GoogleReview requested by company. Polite, professional, though agent sent did not seem to have good knowledge of the property in question; that said, accommodations were made to bring about a more convenient viewing time for us, which was much appreciated.
5/5
GoogleIt is a pleasure for Ocean Maintenance to work along side Emma Rogers at Castle Estates Letting Agents and Property Managers. We enjoy helping them to maintain their properties to the highest standards. Emma Rogers is a very professional, friendly , kind and approachable person to work with. Thank you from all of us at Ocean Maintenance to all of you at Castle Estates for being a great company going forward to work with on property maintenance.
5/5
GoogleGreat experience, agency did super good and quick job with reference checks. No delays, phoned as soon send paperwork to review and sign. Agent Liam showed a property, really good agent, professional and friendly. Very pleased with experience.
5/5
GoogleRating only, no written review.
5/5
GoogleGood service, friendly and accommodatingPositiveResponsiveness, Quality, Professionalism, Value
5/5
GooglePatrick, Liam and Emma are very helpful, nice, and professional!PositiveQuality, Professionalism, Value
5/5
Googlehad a good experience with Liam here, thank you to him and he team for helping me!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat letting agent, Liam was very helpful and polite. Would recommend to anybody looking for a local letting agent.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI would like to thank Liam Meehan for his excellent communication with me and his understanding of what I was asking for. I would highly recommend him for his professional advice and service Thank you so muchPositiveProfessionalism
5/5
GoogleI dealt with Liam , he was a lovely, polite knowledgeable young man . Would recommend them .PositiveResponsiveness, Quality, Professionalism
5/5
GoogleNo hassle kept updated on relevant issues , minor issues taken care without fuss. Statements on time and vetting very good for new potential tenants . Excellent communications, would recommend to anyone with a view to let.PositiveProfessionalism
5/5
GoogleWe were provided an excellent service to help us rent a property in Beeston by Pat at the Beeston branch. Right from the time we popped into Pat's office , he understood our needs and helped us rent a property quickly. The service we received from Pat was simply perfect. No hesitation in recommending Pat and team to anyone looking to rent a property. Vasu & SavitaPositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleCarbon monoxide alarm went off in student property, together with water leak out of hours. Unable to contact anyone from Castle Estates. Had to contact gas people directly to turn gas off. Left with no electricity or gas or water. All had to decamp to hotel for night. Problem not sorted following day (Friday)as "no plumbers available " but would be after weekend. Found emergency plumbers that could come out but Castle Estate refused to use them. Water still leaking so lights to kitchen and living room turned off and expected to pay for takeaways on student budget or cook by light of extraction hood. Unsure if this is actually safe given water is still dripping through. Lied to about attempts to get sorted before Monday. Cannot recommend. Still waiting to hear if hotel costs will be covered along with takeaway costs. Very unprofessional service.NegativeResponsiveness, Professionalism
5/5
GoogleI contacted Castle Gates when I found myself in a very precarious situation with my first landlord. Their first response was to empathise with me which made me calmer. They later explained their renting process to me which usually takes a few days; because of the necessary background checks that need to be done. Since my situation was a peculiar one, they were willing to speed it up provided I could make all the necessary documents available. The following day, I decided to go to their office to increase my creditability as well as show them the urgency of the matter. I was welcomed warmly and also offered some tea. I was later engaged in a conversation with Michael who took me through a quick introduction of what he required of me before I could get my key. He prepared a form online and sent it via email. I logged on, provided the documents they requested and awaited a confirmation. After a few minutes, the confirmation was done. I made the payment and by evening I was given my keys. Three things stood out for me when it comes to my experience with Castle Estates 1. Excellent communication and empathy 2. Top-notch customer experience 3. Seamless and secure digital services If you are about to move to Nottingham and looking for an excellent agency, then this is the place to go. Thank you very much Castle Estates. I will definitely recommend your services any day.PositiveQuality, Professionalism, Value
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleWarm, welcoming and friendly staff who are open, honest and happy to help
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Castle Estates
How many reviews does Castle Estates have?
Castle Estates has 469 reviews across its three offices, rated 4.4 out of 5 overall: 453 on Google, 15 on Facebook, 1 on View Agents.
Which Castle Estates office has the most reviews?
Nottingham has the most, with 264 reviews rated 4.5 out of 5, followed by London with 124.
Where are the Castle Estates offices?
Castle Estates has three offices:
- London: 212 St Ann's Hill, London, SW18 2RU
- Nottingham: 279-281 Queens Road, Beeston, Nottingham, NG9 2BB
- Stafford: 159a Marston Road, Stafford, ST16 3BS
Has Castle Estates won any awards?
Yes. In The Trusted Agent 2026 awards: Castle Estates, London won Trusted Agent.
