Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would like to thank Joe and the team at Castle Estates for all their help and support throughout our home-buying journey. Joe was always professional, friendly, and quick to respond to our questions. He kept us updated at every stage and worked hard to communicate with the seller and solicitors to help move the process forward.
We really appreciate all the time and effort he put in to make everything as smooth as possible. Thank you, Joe, for your excellent service. I would highly recommend Castle Estates to anyone looking to buy or sell a property. Dilani and Asanka
Asanka · 8 August 2026
★★★★★ 5/5
GoogleHad been with two bigger named estate agents prior to using Castle.
The two bigger companies failed to sell our property and actually secured only 3 viewings between the two of them over 6 months.
Joe from Castle secured 2 viewings within weeks and the second viewing bought our property .
Joe has been excellent throughout and very professional, he always returned phone calls and e mails quickly.
I would highly recommend Joe from Castle estate agents, he has been very accommodating throughout and is a very nice chap.
Heather · 18 March 2025
Agent replied · 17 April 2025
Thank you so much for your wonderful review! We're delighted to hear that Joe was able to deliver the results you were looking for after your experience with the bigger agencies. Providing a professional, responsive, and personal service is what we strive for, and we're so pleased that Joe made the process smooth for you. Your recommendation means the world to us! Wishing you all the best in your new chapter, and if you ever need anything in the future, we’d love to help.
★★★★★ 1/5
Google***
Edit: (See attached picture for proof) Just to reiterate that following Castle Estates response to this review: I was not evicted or served notice and was forced to leave due to the threat of violence, having not been informed the perpetrator had already been removed from the property. I was not formally cautioned either by Castle Estates or by the police (the other tenant was evicted and arrested and I recieved an apology from the police for their complacency).
There were no challenges on my side apart from having no control over when I slept, could work from home, leave the house or study due to constant noise, room rattling music, bullying, threats and threatening letters from my upstairs neighbour. No one listened when I said that I felt in fear of my life and could not function at all, was losing my job and opportunity to study until I had a catastrophic breakdown.
Just to put into perspective how bad this situation was, it went on for years, literally years, during lockdown when there was no chance of moving and began shortly before I took up a Master's degree (again, not able to move at that point).
There was nothing complicated about it, I was just ignored until I was nearly killed and had a nervous breakdown as a result.
***
LANDLORDS AND TENANTS BOTH SHOULD TAKE NOTE - Read for details of property damage below. Also read reviews from other landlords who were lied to.
Absolutely shocking treatment by this company. I was harrassed for years during lockdown and received threatening letters from another tenant. Nothing was done until they attempted to kick in my door. I lost my career and health due to the stress.
I was told to "get some earmuffs that builders wear for drilling" when I explained that the noise, from music, door slamming and stamping literally shook the walls of the building. I was studying for a Master's degree at the time and as a result of the disruption was not able to retrain in the career I had spent years preparing to enter. No action was taken until the police arrested the neighbour and my concerns were brushed off until that point.
There were also serious issues with black mold in the property that were dismissed as "cosmetic" even though it is evidenced to be a neurotoxin that can cause a wide range of health issues.
I also had them try to enter my property with keys unannounced when they had not arranged, thinking I would not be home to catch them.
They have no emergency, weekend out of hours number such that when the upstairs plumbing broke and flooded the property, there was no way to turn the water off until the next Monday and no one could help (not even the police or fire department - I tried). If you have an out of hours emergency, you will be stranded.
This could potentially cause a building to become unsafe, with expensive works needed. No checks were carried out to ensure the integrity of the ceiling following this incident and other less serious (but persistent) issues with plumbing upstairs that was never properly repaired.
They told lie upon lie when challenged and their refusal to take action over threats, bullying and disrepair have devasted my life. I still have symptoms of PTSD and anxiety as a result. Micheal Haywood is the worst of them and you can check other 1* reviews for more information about why. These are all true of my experience.
Contact other agencies immediately if you have issues with them or other tenants as they will give excuses and delay as long as they can. They literally do not care if you live or die.
If you are a landlord, contact your tenants directly every so often. If you are a tenant, you are legally entitled to be given your landlord’s U.K. contact details within one month (Castle tried to tell me that mine had moved to Australia (!!) but in fact he lived in Lincoln. Not that it matters, as all landlords are required by law to have a separate U.K. point of contact) or you can pay a small fee and do a property ownership search via Gov.uk land registry.
Caitlin · 16 March 2025
Agent replied · 30 March 2025
We’re sorry to hear that you feel this way and appreciate you sharing your experience. This was an incredibly complex and unfortunate situation involving multiple parties, including law enforcement, and, regrettably, it escalated to a point where both tenants were formally cautioned and ultimately served notice. While we understand your frustrations, it’s important to acknowledge that there were challenges on both sides that contributed to the situation.
We always strive to handle disputes fairly and professionally, and we did engage with you throughout to try to find a resolution. Regarding property maintenance, we aim to respond as efficiently as possible within industry standards, and we regret if you felt this was not the case.
We sincerely hope that you have since found a more suitable living environment and wish you the best moving forward.
★★★★★ 1/5
GoogleThis agency did my reference check part of lettings. There were many follow ups and document procees but the house handed with very bad shape. The house is not even clean when the contract start day. They should follow up with landlord and deliver what the house with tenent expectations which agreed during the viewing. There is no transparency.
Sankar · 13 April 2026
★★★★★ 1/5
GoogleAwful estates agents. Emails get ignored, when repairs need doing. Only wanting to take the rent each month. Left me with a damp moldy ceiling for over a year. Was without heating in sub 0 temperatures. Avoid at all costs. If I could leave less than 1 star I would. When we lost 2 family members in 4 week Patrick said life goes on! He's a complete waste of space.
Christopher · 13 March 2026
Agent replied · 13 April 2026
Thank you for leaving your feedback. I’m sorry you feel let down, particularly regarding the heating and the overall condition of the property, we understand the impact issues like this can have day to day.
We can’t discuss the full detail of an individual tenancy publicly, but I can clarify how repairs are managed. Where we were instructed and authorised to arrange works, we acted promptly and progressed matters with contractors. However, larger items, especially those requiring multiple quotes or significant cost, must be approved by the landlord. As a letting agent we do not have the authority to spend a landlord’s money without their consent, and where the landlord chose to use their own contractors, the pace and programme of works sat with them.
In this case, there were issues with the heating system and we pressed for a long-term solution, including recommending a replacement boiler. The landlord ultimately proceeded using their own contractors and controlled the timescales.
Regarding the ceiling, our records show this was a historic stain following a loft tank overflow rather than an ongoing damp issue at that time. We advised the landlord on the remedial work required, but the decision and timing to proceed sat with them.
We also advised the owner that the property required substantial investment/upgrades before it would be suitable to re-let. They are no longer clients of ours and the property has since, we understand, moved toward sale rather than further refurbishment.
★★★★★ 5/5
GoogleGreat experience with castle estates. Mike and the team are extremely helpful and knowledgeable. Communication has always been consistently responsive and clear.
As a landlord, i think they do an excellent job finding high quality and reliable tenants for my property, making the whole process smooth and stress free.
Luke · 13 April 2026
★★★★★ 5/5
GoogleI purchased a property with Castle Estates and had a great experience. Everything went extremely smoothly, from first contact to completion. The communication was excellent and they worked very efficiently. Would highly recommend.
R · 22 June 2026
★★★★★ 5/5
GoogleJoe, the agent of this real estate company, is highly proficient in his business. He is patient and considerate in his service, communicates with me promptly and efficiently, and gives me feedback on the results every time he shows me a house. He also answers my questions tirelessly. His dedicated service is the key to ensuring the success of the house transaction. I'm very lucky to have known him. I hope he can achieve better results in his future work.
Linda · 22 May 2026
★★★★★ 5/5
GoogleI recently sold my property in Nottingham with Castle Estates, and I couldn’t be happier with the experience! From the initial valuation right through to completion, the team was professional, responsive, and incredibly supportive. They kept me updated every step of the way and made the entire selling process smooth and stress-free. Highly recommend their services to anyone looking to buy or sell in the area!
Angel · 1 August 2026
★★★★★ 5/5
GoogleI had a fantastic experience with Castle Estates - Sales & Lettings. The team was professional, friendly, and highly efficient throughout the entire process. They made everything feel smooth and stress-free, always keeping me informed and providing clear, helpful advice.
Their knowledge of the market and attention to detail really stood out, and it was clear they are dedicated to delivering a high standard of service. Nothing was ever too much trouble, and everything was handled with great care and professionalism.
I would highly recommend Castle Estates - Sales & Lettings to anyone looking for a reliable and trustworthy estate agent. A truly five-star experience!
Siam · 6 April 2026
★★★★★ 5/5
GoogleJoe was more proactive and hardworking than other estate companies, which enabled us to complete the project successfully. Thanks again!
Irene · 22 June 2026
★★★★★ 1/5
GoogleUpon moving in I was asked to leave a 5 star review. Which was pretty silly of me really as it's unlikely that anyone would review a meal before eating it, so it feels only right to leave a counter 1 star review after my experience.
The short version:
- left with no heating and hot water in winter for 6 weeks
- constantly having to chase up what they say they'll do over the phone
- owner of the estate agents let themselves into property without notice
- cut off internet with no notice
- unsafe electrical socket melted appliance plug and could have caused a fire if not caught
- given notice due to no affordability after partner and I separated, however I thought this was a harsh decision as i'd never missed rent in 5 years and offered to pay 6 months tenancy upfront at a time until my situation changed (I got a new job the day after eviction notice and still they wouldn't take it in to consideration). Fair enough but one moment they said I could find a housemate and stay and the next moment they said they wanted to sell... The house has still not been sold a year later so it does make you question if I was pushed out because the areas market had gone up and they just wanted a new tenant to charge more rent on it and perhaps legally weren't allowed to up my rent by that amount.
- upon checkout my landlord Trevor who works at the estate agent 'gave away' my new bike that I accidentally left behind in the shed and would not compensate me for it as I had left this 'too long'. After being evicted, I was homeless for 3 months so chasing up a stolen bike wasn't my highest concern.
Great contribution to the negative stereotype of estate agents though.
Marianne · 23 May 2024
★★★★★ 5/5
GoogleJust completed a transaction that took 8 months to proceed. Joe was really helpful all the way long. He is very responsible. Always keep close monitoring and good communication with buyers and sellers. I am very satisfied with his service. Would recommend to everyone. Thanks Joe really appreciated for your help for getting my new home
Chan · 13 April 2025
★★★★★ 5/5
GoogleMy agent Joe was very helpful during all the way of finding a good place for our family . Thanks to him I found a perfect one when I was in Hong Kong . Joe is responsive, friendly and caring whenever I need him help.
Kenzie · 13 April 2025
★★★★★ 5/5
GoogleSimply effortless. I have been using Castle Estates for over 10yrs. The team have always been very helpful, prompt with appointments and paperwork. I would highly recommend them for which ever property services you're in need of.
Steve · 15 August 2026
★★★★★ 5/5
GoogleJoe was fantastic from start to finish. The house purchase could not have gone smoother.
Rob · 28 February 2025
Agent replied · 17 April 2025
Thank you so much for your kind words! We're thrilled to hear that Joe provided such a smooth and seamless experience for your home purchase. We truly appreciate your trust in us and hope you enjoy your new home. If you ever need anything in the future, don’t hesitate to reach out!
★★★★★ 5/5
GoogleGreat service from Joe at Castle Estates, from producing a report on sales in the area, pricing the property for sale, photo's and brochure, and handling all enquiries viewings and offers. All went very smoothly.
Wes · 3 June 2025
★★★★★ 5/5
GoogleI recently rented a property through Castle Estates, and I couldn’t be more impressed with the service I received. Renting can be a daunting experience but from the very beginning, the team were professional, efficient, and incredibly helpful. They listened carefully to what I was looking for, provided a great selection of properties, and arranged viewings at times that suited my schedule.
The entire process, from the initial enquiry to signing the tenancy agreement, was seamless. Communication was clear and timely throughout, and every question I had was answered with patience and clarity. Special thanks to Mr Hayward, who went above and beyond to ensure everything was in place for a smooth move-in.
It’s rare to find an agency that combines expertise with genuine care for their clients, but Castle Estates absolutely nailed it. I highly recommend them to anyone looking to rent. A truly five-star experience!
Aled · 9 May 2025
★★★★★ 5/5
GoogleI am really impressed with castle estate Team service. I reached Nottingham last week for long term work assignment. First week in Nottingham, I thought getting rental property is very tough ,I send online enquiries for many properties. Last week I got viewing appointment from Liam (from castle).I viewed one property at NG7 and we discussed my requirement. I visited Castle estate office at NG9 and they shared relevant available property details with me and process was so quick that within 4 days I am moving in property. Thanks a Lot Liam, Patrick and team for all your support. Please keep it up
SAGAR · 25 March 2022
★★★★★ 5/5
GoogleIt is a pleasure for Ocean Maintenance to work along side Emma Rogers at Castle Estates Letting Agents and Property Managers.
We enjoy helping them to maintain their properties to the highest standards.
Emma Rogers is a very professional, friendly , kind and approachable person to work with.
Thank you from all of us at Ocean Maintenance to all of you at Castle Estates for being a great company going forward to work with on property maintenance.
Samantha · 30 July 2022
★★★★★ 5/5
GoogleCastle Estate Letting Agency present very good services to customers. I have dealt with many letting agencies before, I can confidently say that castle estate is the best. All staff are very cooperative especially Laura Grainger ( very kind ). I strongly recommend Castle Estate, and I wish all the best for castle estate team.
Regard
Khalid
KMG · 20 November 2018
Agent replied
The team here at Castle Estates are thrilled to hear your positive feedback, thank you for taking the time to review us.
★★★★★ 5/5
GoogleCastle Estate Letting Agency present very good services to customers. I have dealt with many letting agencies before, I can confidently say that castle estate is the best. All staff are very cooperative especially Laura Grainger ( very kind ). I strongly recommend Castle Estate, and I wish all the best for castle estate team.
Regard
Khalid
Khalid · 31 July 2018
Agent replied
The team here at Castle Estates are thrilled to hear your positive feedback, thank you for taking the time to review us.
★★★★★ 5/5
GoogleWe choose castle to manage our letting. They were very friendly, respectful, knowledgeable with good attention to detail. They listened to what we wanted to achieve and also satisfied any concerns we had being a first time landlord. They came in on the higher end for what we would expect to be able to achieve for rent compared to other agents we had out, they then exceeded this value and let the property within a week, couldn't be happier with their service. Thanks Mike, Emma and the rest of the team.
Amy · 22 July 2021
★★★★★ 5/5
GoogleWe were provided an excellent service to help us rent a property in Beeston by Pat at the Beeston branch. Right from the time we popped into Pat's office , he understood our needs and helped us rent a property quickly. The service we received from Pat was simply perfect. No hesitation in recommending Pat and team to anyone looking to rent a property.
Vasu & SavitaPositiveResponsiveness, Quality, Professionalism, Value
Dr · 21 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
