5/5
GoogleProvided great advice and service in buying a new home.
Trusted Agent profile
Verified
Castle Estates reviews
★★★★★
469 reviews across 3 offices and 3 platforms
Castle Estates has 469 reviews across three offices (Nottingham, London and Stafford) and three platforms, rated 4.4 out of 5 overall. Castle Estates has the most, 264. Checked 9 October 2026.
453
Reviews on Google
All 3 offices
15
Reviews on Facebook
All 3 offices
1
Reviews on View Agents
All 3 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Castle Estates's three offices, most reviewed first. Each has its own page.
Awards
Trusted Agent 2026 results for Castle Estates. Each award is assessed separately from the review sites.
- Trusted AgentCastle Estates, LondonTrusted Agent 2026 · National position 1827
Latest reviews from every Castle Estates office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleSimply effortless. I have been using Castle Estates for over 10yrs. The team have always been very helpful, prompt with appointments and paperwork. I would highly recommend them for which ever property services you're in need of.
5/5
GoogleI would like to thank Joe and the team at Castle Estates for all their help and support throughout our home-buying journey. Joe was always professional, friendly, and quick to respond to our questions. He kept us updated at every stage and worked hard to communicate with the seller and solicitors to help move the process forward. We really appreciate all the time and effort he put in to make everything as smooth as possible. Thank you, Joe, for your excellent service. I would highly recommend Castle Estates to anyone looking to buy or sell a property. Dilani and Asanka
5/5
GoogleI recently sold my property in Nottingham with Castle Estates, and I couldn’t be happier with the experience! From the initial valuation right through to completion, the team was professional, responsive, and incredibly supportive. They kept me updated every step of the way and made the entire selling process smooth and stress-free. Highly recommend their services to anyone looking to buy or sell in the area!
5/5
GoogleWe couldn’t recommend Talha highly enough. As first-time buyers, the whole process felt quite daunting at times, but Talha was fantastic from start to finish. He was always professional, responsive, and genuinely invested in helping us secure our first home. No question was ever too much trouble, and he consistently kept us updated and guided us through each stage of the purchase. Even after completion, Talha continued to help us with a few outstanding issues, which really shows the level of care and service he provides. His communication, patience, and commitment made what could have been a stressful experience so much easier. Thank you, Talha, for all your hard work and support throughout our journey. We truly appreciate everything you did for us and wouldn’t hesitate to recommend you to anyone looking to buy or sell a home.
5/5
GoogleIncredibly professional and supportive service. Excellent attitude to dealing with client challenges, regular communication and updates of progress. Would not have got through this process without their continued support, particularly Anthony Oladele at the Hackney branch. Thank you so much for everything you did to complete the sale.
5/5
GoogleI purchased a property with Castle Estates and had a great experience. Everything went extremely smoothly, from first contact to completion. The communication was excellent and they worked very efficiently. Would highly recommend.
5/5
GoogleJoe was more proactive and hardworking than other estate companies, which enabled us to complete the project successfully. Thanks again!
5/5
GoogleShe is committed to her work. She speaks very politely and explains thing clear.
5/5
GoogleRating only, no written review.
1/5
GoogleIncorrect AI generated listings, misleading photos, don't waste your time
5/5
GoogleJoe, the agent of this real estate company, is highly proficient in his business. He is patient and considerate in his service, communicates with me promptly and efficiently, and gives me feedback on the results every time he shows me a house. He also answers my questions tirelessly. His dedicated service is the key to ensuring the success of the house transaction. I'm very lucky to have known him. I hope he can achieve better results in his future work.
5/5
GoogleAbsolutely wonderful experience. So helpful and professional. Very good value for money too.
5/5
GoogleSpencer and his team are professional, knowledgeable and made the process so easy. They rented my flat out speedily and are always on hand to answer any of my questions. Highly recommend Spencer and his team!
5/5
GoogleGreat experience with castle estates. Mike and the team are extremely helpful and knowledgeable. Communication has always been consistently responsive and clear. As a landlord, i think they do an excellent job finding high quality and reliable tenants for my property, making the whole process smooth and stress free.
1/5
GoogleThis agency did my reference check part of lettings. There were many follow ups and document procees but the house handed with very bad shape. The house is not even clean when the contract start day. They should follow up with landlord and deliver what the house with tenent expectations which agreed during the viewing. There is no transparency.
5/5
GoogleI had a fantastic experience with Castle Estates - Sales & Lettings. The team was professional, friendly, and highly efficient throughout the entire process. They made everything feel smooth and stress-free, always keeping me informed and providing clear, helpful advice. Their knowledge of the market and attention to detail really stood out, and it was clear they are dedicated to delivering a high standard of service. Nothing was ever too much trouble, and everything was handled with great care and professionalism. I would highly recommend Castle Estates - Sales & Lettings to anyone looking for a reliable and trustworthy estate agent. A truly five-star experience!
1/5
GoogleAbsolutely do not recommend using this estate agents as a tenant, my reasons below. First and biggest reason - They will shamelessly try & steal your money/deposit regardless of the amount of effort you put into maintaining the house you rent & returning it in a good state. We spent 2 days cleaning the house before leaving & were good tenants that looked after everything/barely received single negative comment during periodic visits. They tried to use a bit of dust on the banister and a few missed cobwebs as a reason to hire a professional cleaner and charge us £88 for it + multiple other reasons costing almost £200. If you ignore the advice and go with this estate agents, dispute their deposit claims with the DPS - these are exactly the kind of people this service was set up to protect you from, shameless company & employees that lack morals or integrity. I feel bad for people out there that are more timid & just accept this kind of thing and pay the deposit without fighting it, which I'm sure has been a lot of people in the past. Once we mentioned we wanted to go to the DPS - they continued to email us trying to convince us that we were wrong & wouldn't win the dispute whilst trying scare tactics to push us to accept the deductions such as "this is a long process that will take 6-8 weeks" hoping we needed the money or something? They also linked us random descriptions from cleaning websites that they thought supported their argument. After we didn't back down, they reduced their deductions at some final attempt to try and make us accept, which again, we denied. Eventually they decided to back down because I assume they knew they would lose the DPS dispute & it was a waste of their time. Still, they painted this as "the landlord has very kindly decided to pay for the works fully himself and return your deposit in full". I'm sure the landlord's pockets are bleeding after going around with a cloth and wiping the banister. On a less serious note but still mildly annoying, they do periodic visits every 4 months, these are mostly fine if you take good care of your house however its still pretty invasive and they don't really ask you if it's okay if they come around & do this, they just tell you they're coming and they'll let themselves in if you're not home unless you advise them differently. Unfortunately this is completely legal & there is nothing you can do about it, but it would be nice for them again to have some decency/respect & have a bit of a better attitude towards it by asking you if it's okay to come around etc & waiting for a response. Finally, I would say the absolute only positive is that they're pretty responsive if there are any maintenance issues that need to be addressed in my experience, but this is exactly how it should be and doesn't excuse any of the behaviour I've mentioned above.
1/5
GoogleAwful estates agents. Emails get ignored, when repairs need doing. Only wanting to take the rent each month. Left me with a damp moldy ceiling for over a year. Was without heating in sub 0 temperatures. Avoid at all costs. If I could leave less than 1 star I would. When we lost 2 family members in 4 week Patrick said life goes on! He's a complete waste of space.
Agent replied · 13 April 2026
Thank you for leaving your feedback. I’m sorry you feel let down, particularly regarding the heating and the overall condition of the property, we understand the impact issues like this can have day to day. We can’t discuss the full detail of an individual tenancy publicly, but I can clarify how repairs are managed. Where we were instructed and authorised to arrange works, we acted promptly and progressed matters with contractors. However, larger items, especially those requiring multiple quotes or significant cost, must be approved by the landlord. As a letting agent we do not have the authority to spend a landlord’s money without their consent, and where the landlord chose to use their own contractors, the pace and programme of works sat with them. In this case, there were issues with the heating system and we pressed for a long-term solution, including recommending a replacement boiler. The landlord ultimately proceeded using their own contractors and controlled the timescales. Regarding the ceiling, our records show this was a historic stain following a loft tank overflow rather than an ongoing damp issue at that time. We advised the landlord on the remedial work required, but the decision and timing to proceed sat with them. We also advised the owner that the property required substantial investment/upgrades before it would be suitable to re-let. They are no longer clients of ours and the property has since, we understand, moved toward sale rather than further refurbishment.
1/5
GoogleIf I could give no stars I would. As a tenant I would not recommend this agency in Stafford. Very difficult to work with, we made sure that we got all our deposit back but it did feel like we had to fight for it. House was cleaner when we left especially the carpets. Not a very positive experience. Landlord wasn’t very happy with their service either.
5/5
GoogleTalha was superb in proactively managing a complex and lengthy sale through to completion
Agent replied · 16 January 2026
Hi Kathy, Thank you so much for your kind words. It was a real pleasure working with you and Sophie throughout the sale. I am delighted we were able to see the transaction through to a successful completion. Thank you again for your trust and I wish you both all the very best for the future. Warm regards, Talha Shaikh Senior Property Consultant - Hackney
5/5
GoogleA huge thank-you to Julie! We rented in Stafford for almost two years and she went above and beyond every time. Always helpful, friendly, and quick to solve anything that came up. Thanks for everything, Julie!, Iris & Ilias
5/5
GoogleWould like to say a massive thank you to Julie from Castle Estates..she supported to make the experience run promptly and smoothly..a credit to your business..only criticism I have is with the Third Party Company used by yourselves..Goodlord..not in agreement that they use your information provided to constantly harass via email..text and phone calls to market and sell their products to move home
5/5
GoogleWhat a helpful and great people to work with, my wife and I have not sold or bought a house in a long time and you hear a lot of bad things about estate agents. When first speaking with Sandro (Manager) he gave his sales pitch and I thought ok let just go with it, but most if not all he promised Sandro and his team done. All in all we sold the house and was in our new home within 8/9 weeks maybe 10 but with all the issues that come with selling and moving Sandro and his team made moving as easy as they could have. We would like to give the Castle team in Hackney a big thank you.
Agent replied · 13 April 2026
Dear Paul Thank you so much for your kind words and for taking the time to share your experience. I am thrilled to hear that you and your family had such great experience and I truly appreciate your feedback. Warm regards Sandro Pappalardo Branch Manager Castles Estate Agents - Hackney
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Castle Estates
How many reviews does Castle Estates have?
Castle Estates has 469 reviews across its three offices, rated 4.4 out of 5 overall: 453 on Google, 15 on Facebook, 1 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Which Castle Estates office has the most reviews?
Castle Estates has the most, with 264 reviews rated 4.5 out of 5, followed by Castle Estates with 124.
Where are Castle Estates's offices?
Castle Estates, 279-281 Queens Road, Beeston NG9 2BB; Castle Estates, 212 St Ann's Hill SW18 2RU; Castle Estates, 159a Marston Road ST16 3BS.
Has Castle Estates won any awards?
Yes. In The Trusted Agent 2026 awards: Castle Estates, London won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.