5/5
GoogleI recently sold my house with Castle Estate. Joe, my agent, was fantastic. He knows the market well and gave me clear, honest advice. …
Trusted Agent profile
Verified
Castle Estates reviews
★★★★★
469 reviews across 3 offices and 3 platforms
Castle Estates has 469 reviews across three offices (Nottingham, London and Stafford) and three platforms, rated 4.4 out of 5 overall. Castle Estates has the most, 264. Checked 9 October 2026.
453
Reviews on Google
All 3 offices
15
Reviews on Facebook
All 3 offices
1
Reviews on View Agents
All 3 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Castle Estates's three offices, most reviewed first. Each has its own page.
Awards
Trusted Agent 2026 results for Castle Estates. Each award is assessed separately from the review sites.
- Trusted AgentCastle Estates, LondonTrusted Agent 2026 · National position 1827
Latest reviews from every Castle Estates office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleHelpful.
5/5
GoogleGreat agency with very helpfull and professional service
5/5
GoogleHad the pleasure of chatting with a few of the team at castles in the process of my sale and found them all to be friendly, attentive and reassuring. David did a great job with the property and was able to offer solid support in the sale, as well as advising as I searched for my next home. Good person and easily contactable throughout. Precisely the opposite of what people would have you believe about agents. Would recommend.
Agent replied · 3 June 2025
Hi Jeremy, Thank you so much for taking the time to leave such a thoughtful review it truly means a lot to us. From once being a vendor to now someone I can genuinely call a friend, it has been an absolute pleasure working with you. I am so pleased to hear you felt supported and reassured throughout the process, and that the team and I were able to make the experience as smooth and positive as possible. Wishing you all the very best for the future. Once again, thank you for your kind words and recommendation. Warm regards, David Ola Property Consultant-Hackney
5/5
GoogleI sold my house quicker than I thought and needed somewhere to rent really quickly. Hannah from castle estates really pulled it out the bag for me. She managed to get me a property real quick. Thanks for your support castle estates for all your help. Definitely highly recommend them.
5/5
GoogleHad been with two bigger named estate agents prior to using Castle. The two bigger companies failed to sell our property and actually secured only 3 viewings between the two of them over 6 months. Joe from Castle secured 2 viewings within weeks and the second viewing bought our property . Joe has been excellent throughout and very professional, he always returned phone calls and e mails quickly. I would highly recommend Joe from Castle estate agents, he has been very accommodating throughout and is a very nice chap.
Agent replied · 17 April 2025
Thank you so much for your wonderful review! We're delighted to hear that Joe was able to deliver the results you were looking for after your experience with the bigger agencies. Providing a professional, responsive, and personal service is what we strive for, and we're so pleased that Joe made the process smooth for you. Your recommendation means the world to us! Wishing you all the best in your new chapter, and if you ever need anything in the future, we’d love to help.
5/5
GoogleCastle Estate staff are very helpful when it comes to rent they will do everything they can to assist you i moved in without any problems.
Agent replied · 3 June 2025
Thank you for your positive review. We appreciate your comments.
1/5
Google*** Edit: (See attached picture for proof) Just to reiterate that following Castle Estates response to this review: I was not evicted or served notice and was forced to leave due to the threat of violence, having not been informed the perpetrator had already been removed from the property. I was not formally cautioned either by Castle Estates or by the police (the other tenant was evicted and arrested and I recieved an apology from the police for their complacency). There were no challenges on my side apart from having no control over when I slept, could work from home, leave the house or study due to constant noise, room rattling music, bullying, threats and threatening letters from my upstairs neighbour. No one listened when I said that I felt in fear of my life and could not function at all, was losing my job and opportunity to study until I had a catastrophic breakdown. Just to put into perspective how bad this situation was, it went on for years, literally years, during lockdown when there was no chance of moving and began shortly before I took up a Master's degree (again, not able to move at that point). There was nothing complicated about it, I was just ignored until I was nearly killed and had a nervous breakdown as a result. *** LANDLORDS AND TENANTS BOTH SHOULD TAKE NOTE - Read for details of property damage below. Also read reviews from other landlords who were lied to. Absolutely shocking treatment by this company. I was harrassed for years during lockdown and received threatening letters from another tenant. Nothing was done until they attempted to kick in my door. I lost my career and health due to the stress. I was told to "get some earmuffs that builders wear for drilling" when I explained that the noise, from music, door slamming and stamping literally shook the walls of the building. I was studying for a Master's degree at the time and as a result of the disruption was not able to retrain in the career I had spent years preparing to enter. No action was taken until the police arrested the neighbour and my concerns were brushed off until that point. There were also serious issues with black mold in the property that were dismissed as "cosmetic" even though it is evidenced to be a neurotoxin that can cause a wide range of health issues. I also had them try to enter my property with keys unannounced when they had not arranged, thinking I would not be home to catch them. They have no emergency, weekend out of hours number such that when the upstairs plumbing broke and flooded the property, there was no way to turn the water off until the next Monday and no one could help (not even the police or fire department - I tried). If you have an out of hours emergency, you will be stranded. This could potentially cause a building to become unsafe, with expensive works needed. No checks were carried out to ensure the integrity of the ceiling following this incident and other less serious (but persistent) issues with plumbing upstairs that was never properly repaired. They told lie upon lie when challenged and their refusal to take action over threats, bullying and disrepair have devasted my life. I still have symptoms of PTSD and anxiety as a result. Micheal Haywood is the worst of them and you can check other 1* reviews for more information about why. These are all true of my experience. Contact other agencies immediately if you have issues with them or other tenants as they will give excuses and delay as long as they can. They literally do not care if you live or die. If you are a landlord, contact your tenants directly every so often. If you are a tenant, you are legally entitled to be given your landlord’s U.K. contact details within one month (Castle tried to tell me that mine had moved to Australia (!!) but in fact he lived in Lincoln. Not that it matters, as all landlords are required by law to have a separate U.K. point of contact) or you can pay a small fee and do a property ownership search via Gov.uk land registry.
Agent replied · 30 March 2025
We’re sorry to hear that you feel this way and appreciate you sharing your experience. This was an incredibly complex and unfortunate situation involving multiple parties, including law enforcement, and, regrettably, it escalated to a point where both tenants were formally cautioned and ultimately served notice. While we understand your frustrations, it’s important to acknowledge that there were challenges on both sides that contributed to the situation. We always strive to handle disputes fairly and professionally, and we did engage with you throughout to try to find a resolution. Regarding property maintenance, we aim to respond as efficiently as possible within industry standards, and we regret if you felt this was not the case. We sincerely hope that you have since found a more suitable living environment and wish you the best moving forward.
5/5
GoogleJoe was fantastic from start to finish. The house purchase could not have gone smoother.
Agent replied · 17 April 2025
Thank you so much for your kind words! We're thrilled to hear that Joe provided such a smooth and seamless experience for your home purchase. We truly appreciate your trust in us and hope you enjoy your new home. If you ever need anything in the future, don’t hesitate to reach out!
2/5
GoogleCouldn't be worse.
Agent replied · 4 May 2025
Thank you for your feedback. We appreciate the opportunity to address your concerns and hope that our recent contact has helped resolve the issue. We always strive to provide the best possible service, and we would have welcomed the chance to assist you before you left your review. That said, we value all feedback and are always here to help. If there's anything further we can do, please don’t hesitate to reach out.
5/5
GoogleRating only, no written review.
5/5
GoogleFantastic sales team. Would definitely recommend them.
3/5
GoogleSometimes slow when it comes to communication.
5/5
GoogleGreat service! Jo was always proffesional and always picked up when I called him
5/5
GoogleSerious and responsive agency.
5/5
GoogleExcellent service and advice every step of the way Thanks to Michael and Joe
5/5
GoogleSandro and David did an excellent job selling my flat. They were professional and provided excellent client care throughout the process.
Agent replied · 26 August 2024
Hello Oliver, Thank you for giving us the opportunity to sell your beautiful property. It has been a pleasure working with you throughout this process. Here at Castles, we take pride in delivering exceptional service to all our clients, ensuring we provide bespoke packages tailored to each vendor, allowing us to achieve the best possible price that the market allows. Once again, thank you for choosing Castles. We wish you all the best for the future. Kind regards, Sandro Pappalardo Branch Manager Castles Estate Agents - Hackney
5/5
GoogleDavid and Sandro were absolutely fantastic to work with. We have just moved into a beautiful new flat that exceeded all our expectations and it is absolutely thanks to David, who managed to get us in quickly before it was snapped up. David was brilliant throughout our search, knew exactly what we were hoping for and kept trying until he found something that met every one of my (many) requests! Sandro worked so hard to get it over the line and we are so grateful to both of them. We wouldn't hesitate to recommend them. Thank you!
Agent replied · 26 August 2024
Hello Hayley, Thank you so much for your lovely feedback! We are glad to hear we were able to exceed your expectations. At Castles it is our pride and joy to provide an excellent level of service to all of our purchasers/vendors making sure we pay attention to the finer detail. It was a pleasure helping you & Will with the purchase of your property. Once again, thank you for choosing Castles ! Warm regards, David Ola Property Consultant
5/5
GoogleTHE BEST!! 😊 I had a pleasure of working with this amazing team on sale of my property. They were updating me on the process constantly which was so helpful in understanding on what stage we were in. A special thank you to David and Sandro! 😊 Castle in my opinion are the leading estate agents in Hackney. They are the experts in this field and have a huge portfolio of clients ready to buy and sell which will save you so much time. Thank you!
Agent replied · 10 December 2024
Hi Anna, Thank you so much for your lovely feedback! It was a pleasure helping you with the sale of your property. Wishing you all the best for the future. Sandro Pappalardo Branch Manager
5/5
GoogleTHE BEST!! 😊 I had a pleasure of working with this amazing team on sale of my property. They were updating me on the process constantly which was so helpful in understanding on what stage we were in. A special thank you to David and Sandro! 😊 Castle in my opinion are the leading estate agents in Hackney. They are the experts in this field and have a huge portfolio of clients ready to buy and sell which will save you so much time. Thank you!
Agent replied · 26 August 2024
Hi Anna, Thank you so much for your lovely feedback! It was a pleasure helping you with the sale of your property. Wishing you all the best for the future. Sandro Pappalardo Branch Manager
5/5
GoogleRating only, no written review.
5/5
GoogleI have rented properties for the last 20 years as I have relocated through work, many times. Having experienced the service provided by different Letting Agents, I would consider Castle Estates to be the best letting agents I have used and I would highly recommend them.
Agent replied · 21 June 2024
Thank you for your positive review. We appreciate your comments and wish you luck in your new home.
1/5
GoogleEndless emails sent to these people and they ignore everytime. Leaving rubble by side of apartment building for years now. Won’t answer questions about service charge which they don’t send details to residents about till a year later after living there and then rack up the monthly repayments.
5/5
GoogleGreat estate agents, we now have a place to rent thanks to Julie Peach, from start to finish she was outstanding really helpful and patient. Nothing was to much trouble. Highly recommended
Agent replied · 21 June 2024
Thank you for your positive review. We appreciate your comments and hope you have settled in to your new home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Castle Estates
How many reviews does Castle Estates have?
Castle Estates has 469 reviews across its three offices, rated 4.4 out of 5 overall: 453 on Google, 15 on Facebook, 1 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Which Castle Estates office has the most reviews?
Castle Estates has the most, with 264 reviews rated 4.5 out of 5, followed by Castle Estates with 124.
Where are Castle Estates's offices?
Castle Estates, 279-281 Queens Road, Beeston NG9 2BB; Castle Estates, 212 St Ann's Hill SW18 2RU; Castle Estates, 159a Marston Road ST16 3BS.
Has Castle Estates won any awards?
Yes. In The Trusted Agent 2026 awards: Castle Estates, London won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.