Trusted Agent profile
Verified
★★★★★
469 reviews across 3 offices and 3 platforms
Castle Estates has 469 reviews across three offices (Nottingham, London and Stafford) and three platforms, rated 4.4 out of 5 overall.
453
Reviews on Google
All 3 offices
15
Reviews on Facebook
All 3 offices
1
Reviews on View Agents
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Castle Estates's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Castle Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GooglePirates avoid at all costs. Not worth 1 star.
After looking through records we are unable to locate your name to a tenancy or property. We would be happy to discuss any grievances you may have should you wish to contact our office on 01785244404.
5/5
GoogleI highly recommend to used Castle Estates Letting Agent. They provided excellent services i do not ever have it with other letting agents. My husband and I are very satisfied their professional and promptly responded 👍 5 stars 🌟 🌟 🌟 🌟 🌟 …
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleJosh is exceptional. He was extremely proactive and reactive throughout the sale process for our flat in Clapton. I don't think it could have gone better.
Dear Claire Thank you for sharing your recent experience, this is much appreciated. We wish you all the best and a huge welcome to Hackney. Team Hackney
5/5
GoogleGreat experience with Kirstin. She has the exceptional communication skills, informed us throughout the process. Very attentive and supportive. I have communicated with many letting agents and felt the urge to praise Kirstin. 🌸 Thank you. …
Thank you for taking the time to share your wonderful experience with Kirstin and our team. We are thrilled to hear your positive feedback and appreciate your kind words. Kirstin is indeed an exceptional member of our team, and we are delighted that you found her communication skills to be outstanding. Keeping clients informed and engaged throughout the process is a top priority for us, and we're glad Kirstin met and exceeded your expectations in this regard. Your kind words about Kirstin being attentive and supportive are truly heartwarming. We believe in providing personalised and attentive service to every client, and it's fantastic to hear that Kirstin's efforts made a significant impact on your experience. We appreciate your heartfelt praise for Kirstin, and we will make sure to pass on your kind words to her. Your feedback motivates us to continue providing excellent service to all our clients. Thank you once again for choosing us for your letting needs, and if you ever require assistance in the future or have any questions, please do not hesitate to reach out. We are here to help. Warm regards, Josh Newton Branch Manager Castles Hackney
5/5
GoogleA great place very knowledgeable people sorted my problem out straight away and tell me a place and it's very nice
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleThe property agents are very friendly and efficient, helping me find suitable accommodation within a week.
5/5
GoogleThis is my first time of using Castle Estate. They were good at every stage of the domination. I can only recommend for them to shorten the long process of their documentation through Goodlord.
5/5
GoogleAbsolutely excellent Castle Estates. We are really grateful for the support we received, and the high level of skill in communications, which were both friendly and highly professional on all sides. Castle Estates have great skill in what they do, and we were supported every step of the way with kindness and care, underpinned by a solution-based approach. The staff team are experienced professionals, and very well equipped to sensitively manage a wide variety of situations really well, including those more complex things that are bound to crop up in the management of any property. Passionate about what they do, Castle Estates went above and beyond to help us and I would recommend them most highly to anyone.
5/5
GoogleFantastic team!! Alisan, Josh and the whole staff did a great job to support my partner and I through the purchasing process. They were always available to address any questions or concerns and we had a great customer experience. We strongly recommend them!
Idriss! Thank you for your outstanding review! We are delighted to hear that our entire team did an excellent job supporting you and your partner throughout the purchasing process. We made it a priority to be readily available to address any questions or concerns you had, and we are thrilled that you had a great customer experience. Your strong recommendation is highly appreciated. Should you or anyone you know require our assistance in the future, please don't hesitate to contact us. We remain dedicated to providing exceptional service. Warm regards, Josh Newton Branch Manager
5/5
GoogleThis company offer amazing services and I would highly recommend them to anybody.
5/5
GoogleFabulous
1/5
GoogleIve been trying to rent a property off this company for 4 days. No one cares i have to push for help. Do you even want the business?
1/5
GoogleThis company fails to take action when it is required. They do everything without communication and will leave you frustrated, unheard and out of pocket. High staff turn over means you will have to repeat everything you say to multiple …
5/5
GoogleGood service & highly recommended👍👍👍👍👍 …
5/5
GoogleGreat experience, agency did super good and quick job with reference checks. No delays, phoned as soon send paperwork to review and sign. Agent Liam showed a property, really good agent, professional and friendly. Very pleased with experience.
5/5
GoogleVery helpful agency, highly recommand.
5/5
GooglePrompt response and helpful. Highly recommended.
5/5
GoogleThe service of Castle Estates is wonderful, and comprehensive. The explanations of the letting procedures are clear and reminders to specific requirements are given so as to make the letting process quite smooth.
1/5
GoogleI was in a student house for a year and they took months to fix anything and when they had people round, they would always do a half job. Signed the contract only a day before move in, they then made me do it twice because they took too long and the request expired. Was so last minute that I had no idea if I would even have a place to live for that year. They were not helpful and I had a really bad experience living in a property run by them. Would not recommend
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Castle Estates has 469 reviews across its three offices, rated 4.4 out of 5 overall: 453 on Google, 15 on Facebook, 1 on View Agents.
Nottingham has the most, with 264 reviews rated 4.5 out of 5, followed by London with 124.
Castle Estates has three offices:
Yes. In The Trusted Agent 2026 awards: Castle Estates, London won Trusted Agent.
