Trusted Agent profile
Verified
★★★★★
469 reviews across 3 offices and 3 platforms
Castle Estates has 469 reviews across three offices (Nottingham, London and Stafford) and three platforms, rated 4.4 out of 5 overall.
453
Reviews on Google
All 3 offices
15
Reviews on Facebook
All 3 offices
1
Reviews on View Agents
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Castle Estates's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Castle Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleA fantastic company where all staff provide excellent customer service. The branch manager, David is a pleasure to deal with. With his friendly and knowledgeable approach him and his team provide and excellent service. I would highly recommend :)
4/5
GoogleVery positive experience with my property sale. I found them professional, efficient and pleasant to deal with.
5/5
GoogleWe were in a 5 person chain with many parts unwilling to compromise on anything, but David managed to push through the exchange/completions whilst keeping everyone happy, thanks!
5/5
GoogleWe recently bought our house through the team at Clapton, E5. Throughout the process they were very helpful and very efficient. They always got back to us immediately and were very positive and courteous throughout the process.
5/5
FacebookRating only, no written review.
5/5
FacebookRating only, no written review.
2/5
GoogleMe and my partner rented a house from castle, I personally didn't see it before the signing day, what a mess! Is all I can say, so many things that were wrong with it, numerous calls from me to get simple things IE the garden sorted for being overgrown and just a general mess me and my partner ended up sorting it, they should never have taken the property on, by their own admittance (Mike), nothing but poor service, calls backs? You'd be lucky... Glad to be away from them, that bad the landlord himself (he was the main problem) let us leave the tenancy 2 months early, speaks for itself, I'm in no way holding castle soley responsible for my experience but as a mediator they should have stepped up with a more proactive role, in sorting the many issues with the property
Thank you for taking the time to review Castle Estates. This was the first time we had let this particular property and had dealings with your landlord. We had expected the property to be ready on your check in day however we were equally surprised at the condition it was left considering the landlord had assured us it was ready. We immediately had professional cleaners clean the entire house top to bottom and also discussed, in length, your options including not moving into the property. To make matters worse once you moved in your landlord insisted that he do all the repairs which were either extremely slow or were never done. We have now changed our procedures relating to new landlords so that future tenants will not have the similar experience furthermore we have ended our relationship with the landlord in question.
5/5
FacebookRating only, no written review.
5/5
FacebookGreat customer service very friendly guys
5/5
FacebookPlease add us we are a new home removal company based in Hertfordshire. We range from 1 bedroom flats/apartments up to 5-6 bedroom houses. All offer full removal service, all packaging & self packaging. We work 24 hours. Covering all of the UK. Friendly, fast professional service. Free quote and pricing offered. Email or call 07745562063 now
1/5
GoogleDO NOT USE THIS ESTATE AGENTS!! Caste Estates in Beeston process more than one application at a time and completely lie to you about it. We viewed a property as soon as it went up and put our application in and paid our money straight away. Having told there would be no issues getting the property, we were messed around for a week - during which time we had stopped looking for other places due to the non-refundable deposit we had given. After a week of empty answers and no communication from their end we were told that the landlord had decided to actually give the property to a family member and was taking it off the market. Unfortunately for Castle Estates, when a couple we knew ended up in the exact house a week or so later their story fell flat! Turns out they had been processing several applications and taking everyone's deposits. We did eventually get a full refund but it seems odd that a holding deposit that is meant to guarantee no other applications are processed during that time, would be taken from more than one person, all in the same week!! Castle Estates never admitted the truth about the situation and I would never go near them again. There is some really great estate agents in Beeston if you're looking like Robert Ellis, CP Walker and Bairstow Eve - don't waste your time with this one!!
5/5
View AgentsFantastic all round
The team at Castle Estates found lovely tenants quickly for me at a good price. The whole process was pain free and they supplied me with valuable advice up until when the tenants moved in. I have just been supplied with the first inspection results and the property is being kept in a better condition than when I lived there which is very reassuring to know. Would recommend to anyone.
2/5
GoogleCastle Estates(Nottingham) are the worst letting agency we have ever had to deal with. There are far better ones in Nottingham. We would never use them again or recommend them to anybody. Both landlords & tenants should avoid this company and look elsewhere.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Castle Estates has 469 reviews across its three offices, rated 4.4 out of 5 overall: 453 on Google, 15 on Facebook, 1 on View Agents.
Nottingham has the most, with 264 reviews rated 4.5 out of 5, followed by London with 124.
Castle Estates has three offices:
Yes. In The Trusted Agent 2026 awards: Castle Estates, London won Trusted Agent.
