Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe couldn’t recommend Talha highly enough.
As first-time buyers, the whole process felt quite daunting at times, but Talha was fantastic from start to finish. He was always professional, responsive, and genuinely invested in helping us secure our first home. No question was ever too much trouble, and he consistently kept us updated and guided us through each stage of the purchase.
Even after completion, Talha continued to help us with a few outstanding issues, which really shows the level of care and service he provides. His communication, patience, and commitment made what could have been a stressful experience so much easier.
Thank you, Talha, for all your hard work and support throughout our journey. We truly appreciate everything you did for us and wouldn’t hesitate to recommend you to anyone looking to buy or sell a home.
Cathal · 1 August 2026
★★★★★ 5/5
GoogleWhat a helpful and great people to work with, my wife and I have not sold or bought a house in a long time and you hear a lot of bad things about estate agents. When first speaking with Sandro (Manager) he gave his sales pitch and I thought ok let just go with it, but most if not all he promised Sandro and his team done. All in all we sold the house and was in our new home within 8/9 weeks maybe 10 but with all the issues that come with selling and moving Sandro and his team made moving as easy as they could have.
We would like to give the Castle team in Hackney a big thank you.
Paul · 22 August 2025
Agent replied · 13 April 2026
Dear Paul
Thank you so much for your kind words and for taking the time to share your experience. I am thrilled to hear that you and your family had such great experience and I truly appreciate your feedback.
Warm regards
Sandro Pappalardo
Branch Manager
Castles Estate Agents - Hackney
★★★★★ 5/5
GoogleSandro and David were incredibly kind, patient and supportive estate agents. They went above and beyond and handled everything with class and professionalism. They also gave us a gift on completion which really was the cherry on top.
We had dealt with maybe 50 different estate agents in our search, and I can hand in heart say that these two were the best of the bunch by far. thank you 🥂
Amoke · 19 August 2025
Agent replied · 16 January 2026
Dear Amoke,
Thank you so much for such a thoughtful and generous review. Reading your words honestly made our day. It was a genuine pleasure working with you and Ines, and we are so glad we could help make what can often be a stressful process feel a little smoother.
Knowing you dealt with so many agents and still felt we stood out really means the world to us. We always aim to treat every client with care, patience, and honesty so hearing that it came across makes it all worthwhile.
We hope you are settling in beautifully and making the new place feel like home. The gift was just a small gesture to say thank you for being such lovely people to work with.
Please do stay in touch and if you ever need anything, you know where to find us!
Warm regards
Sandro Pappalardo
Branch Manager
Castles Estate Agents - Hackney
★★★★★ 5/5
GoogleIncredibly professional and supportive service. Excellent attitude to dealing with client challenges, regular communication and updates of progress. Would not have got through this process without their continued support, particularly Anthony Oladele at the Hackney branch. Thank you so much for everything you did to complete the sale.
FMUST · 22 July 2026
★★★★★ 5/5
GoogleDavid and Sandro were absolutely fantastic to work with. We have just moved into a beautiful new flat that exceeded all our expectations and it is absolutely thanks to David, who managed to get us in quickly before it was snapped up.
David was brilliant throughout our search, knew exactly what we were hoping for and kept trying until he found something that met every one of my (many) requests! Sandro worked so hard to get it over the line and we are so grateful to both of them.
We wouldn't hesitate to recommend them. Thank you!
Hayley · 27 July 2024
Agent replied · 26 August 2024
Hello Hayley,
Thank you so much for your lovely feedback!
We are glad to hear we were able to exceed your expectations. At Castles it is our pride and joy to provide an excellent level of service to all of our purchasers/vendors making sure we pay attention to the finer detail. It was a pleasure helping you & Will with the purchase of your property.
Once again, thank you for choosing Castles !
Warm regards,
David Ola
Property Consultant
★★★★★ 5/5
GoogleTHE BEST!! 😊
I had a pleasure of working with this amazing team on sale of my property. They were updating me on the process constantly which was so helpful in understanding on what stage we were in.
A special thank you to David and Sandro! 😊
Castle in my opinion are the leading estate agents in Hackney. They are the experts in this field and have a huge portfolio of clients ready to buy and sell which will save you so much time. Thank you!
N · 13 July 2024
Agent replied · 10 December 2024
Hi Anna, Thank you so much for your lovely feedback! It was a pleasure helping you with the sale of your property. Wishing you all the best for the future.
Sandro Pappalardo
Branch Manager
★★★★★ 5/5
GoogleTHE BEST!! 😊
I had a pleasure of working with this amazing team on sale of my property. They were updating me on the process constantly which was so helpful in understanding on what stage we were in.
A special thank you to David and Sandro! 😊
Castle in my opinion are the leading estate agents in Hackney. They are the experts in this field and have a huge portfolio of clients ready to buy and sell which will save you so much time. Thank you!
A · 27 June 2024
Agent replied · 26 August 2024
Hi Anna, Thank you so much for your lovely feedback! It was a pleasure helping you with the sale of your property. Wishing you all the best for the future.
Sandro Pappalardo
Branch Manager
★★★★★ 5/5
GoogleDavid was an absolute star! He went above and beyond behind the scenes to get our offer accepted, keeping us updated every step of the way. Proactive, persistent, and genuinely on our side, we couldn’t have asked for better support. Highly recommend!
Milan · 20 June 2025
Agent replied · 16 January 2026
Dear Milan,
It is my duty to go above and beyond for all of my clients ensuring I am supportive, communicate and genuine. With that being said, I am happy to hear you are pleased with my services. Once again, thank you so much for your kind words. You have truly made my day!
Warm regards,
David Ola
Property Consultant-Hackney
★★★★★ 5/5
GoogleSpencer and his team are professional, knowledgeable and made the process so easy. They rented my flat out speedily and are always on hand to answer any of my questions. Highly recommend Spencer and his team!
Alyesha · 22 April 2026
★★★★★ 5/5
GoogleTalha was superb in proactively managing a complex and lengthy sale through to completion
Kathy · 17 December 2025
Agent replied · 16 January 2026
Hi Kathy,
Thank you so much for your kind words. It was a real pleasure working with you and Sophie throughout the sale. I am delighted we were able to see the transaction through to a successful completion. Thank you again for your trust and I wish you both all the very best for the future.
Warm regards,
Talha Shaikh
Senior Property Consultant - Hackney
★★★★★ 5/5
GoogleHaving had a ‘not so great’ experience with another Hackney Estate Agent it was a fantastic to meet Sandro and Talha.
From the moment they took on the property they were open, honest and gave consistently brilliant advice. The flat was only on the market for a week before I got an offer and from that moment forward they were in touch multiple times a week and ensured they were pushing myself, the buyer and the solicitors to ensure the sale went through smoothly.
I had one friend who had raved about how great they were and I have since put two friends on to Sandro and Talha who have had the same brilliant experience.
Do not go anywhere else! They have been absolutely perfect all the way through what could have been a stressful process.
Sandro and Talha, thank you - absolute legends!!
Paul · 13 April 2025
Agent replied · 13 April 2026
Dear Paul,
Thank you so much for your kind and thoughtful message! It truly means the world to both Talha and me to know that we were able to make this process smooth and stress-free for you, especially given your prior experience.
From the moment we took on your property, our goal was always to ensure everything progressed as seamlessly as possible. Hearing that we lived up to your expectations is both rewarding and humbling.
It’s incredibly heartwarming to know that a friend recommended us to you, and now you’ve passed our names on to others. That level of trust and support is something we deeply value, and we never take it for granted. It’s genuinely the highest compliment we could receive.
Thank you once again for your kind words and for allowing us to be a part of this journey with you. It has been an absolute pleasure working with you, and if you ever need anything in the future, please don’t hesitate to reach out.
Wishing you all the very best!
Warm regards
Sandro Pappalardo
Branch Manager
Castles Estate Agents - Hackney
★★★★★ 5/5
GoogleDavid went above and beyond helping us get our offer approved! Not only that, but he was incredibly communicative with us during the process!
Ellie · 20 June 2025
Agent replied · 16 January 2026
Dear Ellie,
Thank you so much for providing me with a review based on how you have found my service your kind words truly mean a lot me.
Warm regards,
David Ola
Property Consultant-Hackney
★★★★★ 5/5
GoogleHad the pleasure of chatting with a few of the team at castles in the process of my sale and found them all to be friendly, attentive and reassuring. David did a great job with the property and was able to offer solid support in the sale, as well as advising as I searched for my next home. Good person and easily contactable throughout. Precisely the opposite of what people would have you believe about agents. Would recommend.
J · 10 April 2025
Agent replied · 3 June 2025
Hi Jeremy,
Thank you so much for taking the time to leave such a thoughtful review it truly means a lot to us. From once being a vendor to now someone I can genuinely call a friend, it has been an absolute pleasure working with you.
I am so pleased to hear you felt supported and reassured throughout the process, and that the team and I were able to make the experience as smooth and positive as possible.
Wishing you all the very best for the future. Once again, thank you for your kind words and recommendation.
Warm regards,
David Ola
Property Consultant-Hackney
★★★★★ 5/5
GoogleI wasn’t using castles directly, but they were the agent at the bottom of our chain. I got in touch with them as there were a few issues and Ela was so helpful and even though I wasn’t her client she helped me and kept me updated throughout the sale process. She went above and beyond what was necessary and certainly was instrumental in making our chain go through. Thank you Ela.
Poppy
Poppy · 3 October 2022
Agent replied · 30 July 2023
Dear Poppy,
Thank you for taking the time to share your experience with Castles, even though you weren't our direct client. We are proud to hear that Ela, despite not being your assigned agent, went above and beyond to assist you and ensure a smooth sale process. Her dedication and helpfulness are a testament to our commitment to providing exceptional service. We appreciate your kind words and will pass on your gratitude to Ela. Congratulations on the successful completion of your chain!
Best regards,
Josh Newton
Branch Manager
★★★★★ 5/5
GoogleI was very happy with the service provided by Castle Estate Agents. My Sale was somewhat problematic and Josh was so calm and encouraging. He was there for me through out the sale He dealt with our upsets and issues in a professional but friendly manner and sorted out all manner of difficulties. I would not hesitate to recommend them and Josh in particular and if the need arose would definitely use them again.PositiveProfessionalism
Red · 27 August 2021
Agent replied · 30 July 2023
Dear Red 263,
Thank you for your kind words regarding Josh and we find many of our clients offer great feedback with the way he works in managing tough scenarios. I hope the move went well and if you need any advice in the future please don't hesitate to get in touch.
Regards
David Sipple
Manager
★★★★★ 5/5
GoogleMax was an absolute dream to work with from the moment I met him at the property for the 1st viewing through to the completion of my flat.
He is honest, professional, hard working and did all he could to push through the sale of my property which I really appreciated.
He also called me/ emailed me back straight away if I got in touch and advised me through my sale which was super helpful for me as a first time buyer.
I would go to him straightaway without a doubt if I needed to do so in the future.
Natalie · 9 December 2018
Agent replied
Natalie,
We know what a credit Max is to the company and yet again another great insight into how he makes the purchasing process so simple for so many buyers. Good luck in your lovely new home and if you ever need any advice don’t hesitate to call us.
Regards
David Sipple
Manager
★★★★★ 5/5
GoogleJosh was our agent and he's brilliant all-round. When I first found the flat I wanted, unfortunately my offer was outbid so I had to keep searching. However luckily for me, the property came back on the market and Josh was quick to let me know and so we ended up getting the home we wanted. From start to finish, it was excellent service. Couldn't have asked for more, very friendly with great communication!
Hayley · 9 December 2018
Agent replied
Hayley ,
Josh said thank you for the review and he was very happy you finally got the property you wanted . Josh is very informative with his clients as we are big believers in communication throughout the buying process because we know being a first time buyer can be a very daunting scenario . I hope when you are ready to make you next move you will consider us to help you and if you need any advice then please feel free to contact us anytime .
Regards
David Sipple
Manager
★★★★★ 4/5
GoogleAs a first time buyer, I was pretty anxious about the buying process, I was very lucky that Ela and the team really did the best they could to guide me through the process, and being super responsive most of the time, thanks for going the extra miles.
Evita · 2 November 2022
Agent replied · 30 July 2023
Thank you for sharing your experience as a first-time buyer. We understand the anxiety that comes with the process, and we're glad Ela and our team provided guidance and responsiveness. We appreciate your recognition. Congratulations on your new home!
Best regards,
Josh Newton
Branch Manager
★★★★★ 5/5
GoogleVery helpful, smooth and attentive service. Josh was the agent selling the property that I was previously renting. As soon as the property was sold, he kindly proposed me an even better property round the corner to rent. So painlessly found an upgrade at the same price within days. Also great management service from the rest of the team both at Hackney and head office.
Graham · 9 December 2018
Agent replied
Graham ,
We sell a lot of properties that have tenants currently living and I know it can be a stressful time as it is your home . Where ever possible we will try to find you alternative accommodation and im glad you were happy with the way Josh delt with you your experience with our management team .
Regards
David Sipple
Manager
★★★★★ 5/5
GoogleVery helpful, smooth and attentive service. Josh was the agent selling the property that I was previously renting. As soon as the property was sold, he kindly proposed me an even better property round the corner to rent. So painlessly found an upgrade at the same price within days. Also great management service from the rest of the team both at Hackney and head office.
G · 31 July 2018
Agent replied · 30 July 2023
Graham ,
We sell a lot of properties that have tenants currently living and I know it can be a stressful time as it is your home . Where ever possible we will try to find you alternative accommodation and im glad you were happy with the way Josh delt with you your experience with our management team .
Regards
David Sipple
Manager
★★★★★ 5/5
GoogleReally great experience working with castles estate agents hackney. They’ve always been super quick and reliable. Special thanks to David - been a pleasure working with you!
Katharina · 17 March 2024
Agent replied · 26 August 2024
Dear Katharina
Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you had a great experience with David, and we truly appreciate your feedback.
Sandro Pappalardo
Branch Manager
★★★★★ 5/5
GoogleDavid Sipple and his team were very helpful. He was our Agent and supported us during the sale of our house. David was updating us with the buyers feedback regularly. The whole process of sale was very smooth and completed quickly. We were impressed with his professionalism and would highly recommended David if you are looking for a best service.
Tomasz · 9 December 2017
Agent replied
Tomasz
Thank you for the recommendation and i really appreciate your kind words. I look forward to coming round for a cup of tea once you have completed the works as ill only be round the corner.
Regards
David Sipple
Manager
★★★★★ 5/5
GoogleHad my property with another agent last year,wasn't happy with the communications and lack of interest within the property. Having switched on estate agent makes a huge difference in making things happen and that is exactly what we got. I know that Josh was excellent throughout and I particularly appreciated how he handles with all querys. Without josh this would have been difficult to deal with as first time seller and buyer he was incredibly helpful and understanding. All questions answered in a timely manner and also went the extra mile in pushing the sale through in this pandemic.PositiveResponsiveness, Quality, Professionalism
Khalil · 25 October 2021
★★★★★ 5/5
GoogleWe have just sold a house in Homerton, east London and castles were excellent. Max was the lead for us and he was exceptionally good, there were a few issues during the sale relating to the chain and Max was on-top of it and kept us fully …
Jonathan · 8 March 2021
Agent replied
Jonathan,
Thank you for the recommendation and if you ever need any further advice please don't hesitate to get in touch.
Regards
David Sipple
Manager
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