5/5
GoogleI had a fantastic experience dealing with Josh on purchasing a property. Incredibly approachable, not at all pushy and wouldn't hesitate to recommend.
Trusted Agent profile · Nottinghamshire and Staffordshire
Verified
Castle Estates reviews in Nottingham, London and Stafford
★★★★★
469 reviews across 3 offices and 3 platforms
Castle Estates has three offices, in Nottingham, London and Stafford (Nottinghamshire and Staffordshire). Together they have 469 reviews on three platforms, rated 4.4 out of 5 overall.
453
Reviews on Google
All 3 offices
15
Reviews on Facebook
All 3 offices
1
Reviews on View Agents
All 3 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Castle Estates's three offices, most reviewed first. Each has its own page.
- Castle Estates Nottingham279-281 Queens Road, Beeston, NG9 2BB264 reviews · 264 on Google (4.5)3 in the last 90 days
- Castle Estates London212 St Ann's Hill, SW18 2RU124 reviews · 108 on Google (4.8)3 in the last 90 days
- Castle Estates Stafford159a Marston Road, ST16 3BS81 reviews · 81 on Google (3.4)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Castle Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Castle Estates office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleIncredible service from David and Josh. They both went the extra mile for us through what was a complex sale. I can't recommend them highly enough!
4/5
GoogleA slow start but Laura Grainger has been quite helpful in dealing with any problems that came up.
4/5
GoogleSplendid service
5/5
GoogleJosh at castles was great. Really got what I was looking for and found us a great flat. Super happy with our purchase. He really helped drive the process through. I would definitely recommend him especially as hes the only agent ive ever met that is actually proactive and helpful.
Agent replied
Pascoe, Josh is a credit to Castles and we wish you all the best in the new home. Regards David Sipple Manager
5/5
GoogleJosh at castles was great. Really got what I was looking for and found us a great flat. Super happy with our purchase. He really helped drive the process through. I would definitely recommend him especially as hes the only agent ive ever met that is actually proactive and helpful.
Agent replied · 31 December 2023
Pascoe, Josh is a credit to Castles and we wish you all the best in the new home. Regards David Sipple Manager
5/5
GoogleVery friendly staff and dedicated customer service. I was very satisfied with my sale.
5/5
GoogleMax, David and Josh were great. Through out the process they we're very patient and accomadating. I can't recommend them enough.
Agent replied
Tom, Thanks for the recommendation and congratulations to you and Lara on the birth of your first child. Please stay in touch and feel free to call if you need any advice in the future. Regards David Sipple Manager
5/5
GoogleExcellent service - very responsive and available and helped us to problem solve during a complicated chain. David also recommended us an excellent solicitor who has given us excellent highly responsive service too. We were able to sell our flat at a very competitive price which we are really pleased with. David also arranged us short term rental accommodation in the local area when the top of our chain got stuck - he clearly goes above and beyond what was expected and we highly recommend him to anyone selling in Clapton.
Agent replied
Tim , Thank you so much for your kind words as it gives potential vendors a real insight into the quality of service we provide at Castles . I always strive to offer a very personal approach to clients with the opportunity to contact me after hours and weekends and to ensure im always on hand with any concerns or advice needed . Vendors generally always assume the two most important decisions when selecting an agent is the fee and the valuation but im glad you took my advice as the whole moving process can become very complex and I believe strongly in instructing a knowledgeable agent who has a wealth of experience when it comes to managing the moving process and understanding the ever changing market conditions is key to making the move happen as stress free as possible. Good luck with the move and feel free to call me anytime if you need any advice. Regards David Sipple Manager
5/5
GoogleFantastic service, total honesty and support from the initial viewing right through to exchange and completion. Josh and David were patient and at the end of a phone at all times for us, cannot thank or recommend them enough!
5/5
GoogleRating only, no written review.
5/5
GoogleVery friendly and professional service from Josh and all staff
5/5
GoogleI am a first time buyer and Max was incredibly supportive as he was hard working when acting as my estate agent. He understood almost immediately the sort of property I was interested in. And explained each stage of the process in thorough detail which was very reassuring during - what can be - a stressful period. Max was always at the end of the phone and was considerate to both the vendor and me the buyer, facilitating good communication up until completion date. I would highly recommend him. Natasha
Agent replied
Natasha, We are sympathetic to buyer’s knowledge and experience when purchasing properties and well aware first-time buyers have limited experience at the early stages. Max and Josh carefully select properties they feel are appropriate to your needs, rather than bombarding you with emails and pointless viewings which is why I believe you found your dream home so early on. We then ensure you are walked through the processes at each stage to ensure as minimal stress and uncertainty as possible. Congratulations with the purchase and I hope the move went well and feel free to contact us if you need any help and advice in the future. Regards David Sipple Manager
5/5
GoogleMax was an absolute dream to work with from the moment I met him at the property for the 1st viewing through to the completion of my flat. He is honest, professional, hard working and did all he could to push through the sale of my property which I really appreciated. He also called me/ emailed me back straight away if I got in touch and advised me through my sale which was super helpful for me as a first time buyer. I would go to him straightaway without a doubt if I needed to do so in the future.
Agent replied
Natalie, We know what a credit Max is to the company and yet again another great insight into how he makes the purchasing process so simple for so many buyers. Good luck in your lovely new home and if you ever need any advice don’t hesitate to call us. Regards David Sipple Manager
5/5
GoogleAchieved the full asking price in tough market conditions. How so? By sheer hard work, rather than hard sell (which puts buyers off anyway) and a customer friendly approach. They were incredibly flexible on times for viewings, doing some viewings after 6pm in order to get potential buyers to see the place. They promised to give an update every Monday and did so. Excellent work and excellent service.
Agent replied
John , Thank you for the review and thank you for spotting the way we work with our clients . We are big believers in being honest and knowledgeable rather than adopting the hard sale and as you can see by our other reviews clients appreciate the way we work . Max and Josh often conduct viewings later in the evenings as many clients have busy lives and we have to accommodate their timings . We welcome recommendations and if you have any family or friends who may want to move in the new future then please pass on our details . Regards David Sipple Manager
5/5
GoogleExcellent company and customer service
5/5
GoogleJosh was our agent and he's brilliant all-round. When I first found the flat I wanted, unfortunately my offer was outbid so I had to keep searching. However luckily for me, the property came back on the market and Josh was quick to let me know and so we ended up getting the home we wanted. From start to finish, it was excellent service. Couldn't have asked for more, very friendly with great communication!
Agent replied
Hayley , Josh said thank you for the review and he was very happy you finally got the property you wanted . Josh is very informative with his clients as we are big believers in communication throughout the buying process because we know being a first time buyer can be a very daunting scenario . I hope when you are ready to make you next move you will consider us to help you and if you need any advice then please feel free to contact us anytime . Regards David Sipple Manager
5/5
GoogleVery helpful, smooth and attentive service. Josh was the agent selling the property that I was previously renting. As soon as the property was sold, he kindly proposed me an even better property round the corner to rent. So painlessly found an upgrade at the same price within days. Also great management service from the rest of the team both at Hackney and head office.
Agent replied
Graham , We sell a lot of properties that have tenants currently living and I know it can be a stressful time as it is your home . Where ever possible we will try to find you alternative accommodation and im glad you were happy with the way Josh delt with you your experience with our management team . Regards David Sipple Manager
5/5
GoogleVery communicative, responsive and patient. Was also able to get me a good price on electric and gas reports from a third party. Overall great work practice and service.
5/5
GoogleA huge thanks to the boys at Hackney... David Sipple and Josh Newton... especially Josh who handled the sale of my 3 flats in a most professional and efficient manner.. and was always there to smooth things through !! Well done..
Agent replied
Anthony , It was a pleasure working with you also and if you or any of your developer friends need any assistance selling within the area please feel free to let me know and we would welcome the opportunity to assist . Regards David Sipple Manager
5/5
GoogleCastle Estate Letting Agency present very good services to customers. I have dealt with many letting agencies before, I can confidently say that castle estate is the best. All staff are very cooperative especially Laura Grainger ( very kind ). I strongly recommend Castle Estate, and I wish all the best for castle estate team. Regard Khalid
Agent replied
The team here at Castle Estates are thrilled to hear your positive feedback, thank you for taking the time to review us.
5/5
GoogleMax was full of calming reassurance during a particularly long and drawn out property purchase this year. Always gave updates when required and returned calls/emails quickly.
5/5
FacebookVery good team, advised me and helped me through-out the sale, very professional, Sam, Stuart & Michael, always ready to help, would highly recommend Castle`s to anyone!!!
1/5
GoogleDo not trust this Company.... And do not trust Micheal haywood.. Complete con man that keeps your bond and after alot of research this as happened to many tenants... BEWARE. . BEWARE
Agent replied
We sorry to hear about your negative experience and we appreciate your feedback, I would like to clarify a few points: During your tenancy you smoked in the property despite the contract having a non-smoking clause. This was picked up at all the inspections and then followed up by email and telephone conversations. When you exited the property there was a strong odour of cigarette smoke despite your best efforts to clean. As your contract stipulated a non-smoking clause the landlord was within their rights to have the property professionally cleaned to remove the smell. Furthermore you also did not pay the last month’s rent so in addition to the cleaning you owed outstanding rent. A claim was made through the Deposit Protection Service which was later arbitrated in the landlord’s favour. The landlord was awarded the entire claimed amount by ADR. Tenants are safeguarded against agents and landlords who keep their deposits as there is a legal requirement to register a tenant’s deposit with a Deposit Protection Scheme. Any claims against a deposit should be valid and also corroborated with evidence taken before and after a tenancy. In addition the tenant & landlord have the right to insist that a claim be arbitrated if either party disagrees with a claim whereby a fair impartial discussion is made concerning how the deposit will be returned by ADR. Since the deposit legislation came into effect on the 6th April 2007, Castle Estates (Nottingham) has been fully compliant when registering tenant’s deposit with a Deposit Protection Scheme.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Castle Estates
Which Castle Estates office has the most reviews?
Nottingham has the most, with 264 reviews rated 4.5 out of 5, followed by London with 124.
Where are the Castle Estates offices?
The three Castle Estates offices, by town:
- London: 212 St Ann's Hill, London, SW18 2RU
- Nottingham: 279-281 Queens Road, Beeston, Nottingham, Nottinghamshire, NG9 2BB
- Stafford: 159a Marston Road, Stafford, Staffordshire, ST16 3BS
Has Castle Estates won any awards?
Yes. In The Trusted Agent 2026 awards: Castle Estates, London won Trusted Agent.
