Trusted Agent profile · Nottinghamshire and Staffordshire
Verified
★★★★★
469 reviews across 3 offices and 3 platforms
Castle Estates has three offices, in Nottingham, London and Stafford (Nottinghamshire and Staffordshire). Together they have 469 reviews on three platforms, rated 4.4 out of 5 overall.
453
Reviews on Google
All 3 offices
15
Reviews on Facebook
All 3 offices
1
Reviews on View Agents
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Castle Estates's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Castle Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat team to work with. Liaised mainly with David and Max (briefly with Josh) who made the entire process simple and pain free. They're friendly yet professional, always kept me informed and offered advice where needed. Impressive from the start and extremely passionate to get the job done compared to other agents. Couldn't have had a better experience and highly recommend them.
5/5
Googlegreat team of honest workers. but the block team are better 😋 …
1/5
GoogleWould not go near this place if it were the last place available I'd rather sleep in a tent to be honest Rented through them for 6 years and paid on time every month usually had to ring 3 or 4 times before any one replied and when we moved out along came a list of such pitiful and minor things that needed doing for them to let it out again we had previously offered to replace the cheap carpets 3 years earlier at no cost to the landlord and were denied finally we had to let them take 300 pounds of our deposit for some chalk on the wall outside the paint wasn't 100% on one wall and the skirting boards weren't 100% clean and the oven hadn't been cleaned to there standards An absolute joke of a letting agent GOOD RIDDANCE
1/5
GooglePoor service throughout our short tenancy, when it froze really badly last February our boiler broke down and we were freezing we called castle estates and informed them my wife was pregnant they just kept telling us to pour boiling hot water on the pipes which we had done for the previous few hours before calling. Eventually we called our supplier at the time EON who were concerned about what we were describing they sent someone out and low and behold we had a gas leak! But castle estates just didn't want to know. We had to have emergency gas works through the night. Also once we came to leave they charged extortionate fees for everything and we saw £90 of our over £800 deposit. They are also the only estate agent I've dealt with who charge you a fee for them telling another estate agent that you rented with them! ( a reference) we've moved on to better things thank God and wouldn't look back. If you want a company that doesn't care about you and never want to see your deposit again these are your guys. Oh they also charge stupid fees just for applying. ( I have been renting properties since I was 18 and have never had such abysmal service )
During extremely cold weather a lot of people experience issues with their boiler due to frozen condensate pipes, the general process is to try and defrost this by safe means ie pouring hot water over the pipe if accessible. This advice is given out to tenants following professional assurances it is safe to do so by our trusted gas safe engineer. In most cases reported to us pouring boiling water on the condensate pipe rectified the issue and got the boiler working again however in severe cases it may not. Whist we appreciate the situation can be frustrating for anyone unfortunately in some circumstances we are limited as to what we can do. If any tenant reported a maintenance issues which suggested there may be a health and safety problem it would be investigated immediately. Unfortunately whilst we believe we recognise the name to this review some of the information detailed does not match any records we hold therefore further comments/responses cannot be made. As a general comment however we can say that prior to the Tenant Fee Ban law being implemented June 2019 the majority of agents charged for references and other associated fees. We are confident in saying that our fees were competitive on comparison with other agents in the local area at that time. Our fees would have also been clearly detailed at the time of any application as per advertising standards and prevailing legislation. With regards to end of tenancy costs we follow guidelines set out by Propertymark ARLA (Association of Residential Letting Agents) which we are members of. Charges are made from deposits for any damages above fair wear and tear. If any tenant feels the proposed costs are unreasonable they can choose to settle this through the Deposit Protection Scheme resolution service where the matter will be settled by an independent adjudicator. Again not being sure of which property you rented we are not able to comment more accurately or address this issue.
1/5
GoogleLady on the phone called to inform us that our viewing was cancelled as they could not get the keys from the landlord. Got really defensive and passive aggressive when we started asking more questions, and did not seem to really care. Just wanted to have the last word and show that she was right and we were wrong (even though the purpose of her call was to apologise for their mistake). Very poorly conducted overall.
Thank you for your feedback. We appreciate that you must have been disappointed not to be able to view the property, unfortunately we were not able to to get hold of the keys on the day of your booking for which we apologised. All of our phone calls are monitored for training purposes and we will review your call.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
2/5
GooglePoor agency services But nice people working
1/5
GoogleDreadful, avoid. They once locked me out of the house I am renting when they came to do a periodic visit. We had to hire an emergency locksmith to open the house, but Castle Estates then refused to pay the bill for that. They frequently fail to act on reported faults.
Thank you for your comment. All tenants are provided with an out of hours contact number for emergencies & reminders are sent about this periodically. If any of our tenants do not have access to this please contact our office for the details in order to prevent any issues such as the one noted above.
5/5
GoogleI was a tenant and Castle Estates were so good, when I later purchased a property and wanted to rent it out, I went back to them as a Landlord. In both circumstances they have been absolutely brilliant and I would recommend them to anyone. The poor reviews are probably from disgruntled tenants who, like my current tenant, have not paid their rent and then wonder why they get asked to leave. Castle have managed the situation through my insurance and I am very impressed so far. That said, my tenant still hasn't been evicted but hopefully that is in hand. He hasn't paid any rent since December last year, it's not almost May, but my insurance has covered my losses.
5/5
GoogleVery nice staff
Thank you for your review
1/5
GoogleNever again!!!! They are a liar, dont have respect to the people!!!! The worst agency with which I had to deal !!!!
5/5
Googlegreat team of honest workers. but the block team are better ??
1/5
GoogleInvade the house every few months to look round, will let themselves in as others have said. Notice letters are not given soon enough for tenants to arrange ample time to take from work if they don’t want strangers walking around the property they are paying to live in. This is horrible for people with anxiety. Will allow you to move into house that is filthy dirty but expect it to be as new when vacating, down to petty things which they then overcharge for. Staff often seem to be clueless about issues and will pass you from pillar to post. Some staff genuinely do seem to care but getting through to them is difficult.
1/5
GooglePoor service the whole length of tenancy. Constant visits and told the when becoming quarterly which never happened. Entered the property without notice. When wanted to move property had no assistance in looking or viewing any other properties. When ending tenancy made no contact to confirm tenancy had ended but yet have advertised the property for viewing.
Thank you for your comments. When a tenant applies for a property with Castle Estates they are given paperwork which outlines what you can expect during your tenancy. On this it clearly states that visits are carried out with the 1st being 6 weeks after moving in and then 3 monthly thereafter. All tenants are sent a letter to advise of when such visit will take place a week in advance and should the appointment be inconvenient they are able to call and make alternative arrangements to suit. We are more than happy to assist our current tenants and advise what other homes we have available should they make contact with the office. We make every effort to acknowledge all notices that are received and believe there may have been an oversight on this occasion due the email account holder being on leave, we can only apologise for any inconvenience caused on this occasion.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for your review
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent service, thoroughly professional and pleasant to deal with, highly recommended.
1/5
GoogleThe experience with this agency is shocking and would not recommend them to anyone. They failed to inform us about a lot of thing and if it wasn't for the tenant contacting us direct we would still be none the wiser.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Nottingham has the most, with 264 reviews rated 4.5 out of 5, followed by London with 124.
The three Castle Estates offices, by town:
Yes. In The Trusted Agent 2026 awards: Castle Estates, London won Trusted Agent.
