Trusted Agent profile · Nottinghamshire and Staffordshire

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Castle Estates reviews in Nottingham, London and Stafford

4.4

★★★★★ Great

469 reviews across 3 offices and 3 platforms

www.nottingham.castle-estates.co.uk

Castle Estates has three offices, in Nottingham, London and Stafford (Nottinghamshire and Staffordshire). Together they have 469 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.4 / 5

453

Reviews on Google

All 3 offices

Facebook logo

4.7 / 5

15

Reviews on Facebook

All 3 offices

View Agents logo

5.0 / 5

1

Reviews on View Agents

All 3 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Landlords1 review

5.0 / 5 The team at Castle Estates found lovely tenants quickly for me at a good price. The whole process was pain free and they supplied me with valuable advice up ...A customer, 25 April 2015Read the review from landlords

Our offices

Castle Estates's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Castle Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Castle Estates office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Dear Sir/Madam, I am contacting you with regard to an unresolved issue. In mid December we spoke to yourselves in regard to the window in bedroom 2 which had failed. A member of your maintenance team came out and concluded the window needed replacing. We were told that this would be done on receipt of a quote. Three months on and two quotes later we still cannot open the window to air the room or gain access to the outside if there was a fire in the rest of the apartment ( whoever was in that room would be consequently trapped). I have called again today and spoken to Isaac who assured me someone (Will) would get back to me but I can only assume as home time was looming this took precedence. We now have a situation where the kitchen window has also now failed, this has also been reported. I am sure you would be quick enough to call me if my maintenance charge was unpaid. Up until now we have been more than polite and understanding but this is taking the biscuit!!! I request your prompt response, as I am a teacher so unavailable between 9 and 4.15pm I would ask that you contact my partner Keven Cook . I do hope this matter can be sorted out without further delay otherwise I will see no other choice but to go to a higher authority. Regards Miss Waith Mr Cook 43 The Infield

Lesley · 3 June 2024 · Castle Estates Stafford

2/5

Google

Castle estates are incredibly slow in responding to issues put to them,I get the impression that they are simply not interested in doing the job that they are being paid to do

Donald · 3 June 2024 · Castle Estates Stafford

5/5

Google

I received good service with the property I rented with this company. I had a washer dryer that needed replacing and this was done promptly. The staff were friendly too.

Julie · 3 June 2024 · Castle Estates Stafford

Agent replied · 3 June 2025

Thank you for your positive review. We appreciate your comments and are glad you were happy with the service.

2/5

Google

Mediocre experience. Visits every 3 months which is great if you enjoy someone invading your personal space and giving opinions about how well you've wiped the window. End of tenancy happy to waste time to try and snake as much deposit money as possible. Avoid doing any costly work, the hot water in the flat was unfit for purpose for 5 years. On the bright side, they do answer the phone and aren't completely incompetent.

Leigh · 3 June 2024 · Castle Estates Stafford

1/5

Google

Upon moving in I was asked to leave a 5 star review. Which was pretty silly of me really as it's unlikely that anyone would review a meal before eating it, so it feels only right to leave a counter 1 star review after my experience. The short version: - left with no heating and hot water in winter for 6 weeks - constantly having to chase up what they say they'll do over the phone - owner of the estate agents let themselves into property without notice - cut off internet with no notice - unsafe electrical socket melted appliance plug and could have caused a fire if not caught - given notice due to no affordability after partner and I separated, however I thought this was a harsh decision as i'd never missed rent in 5 years and offered to pay 6 months tenancy upfront at a time until my situation changed (I got a new job the day after eviction notice and still they wouldn't take it in to consideration). Fair enough but one moment they said I could find a housemate and stay and the next moment they said they wanted to sell... The house has still not been sold a year later so it does make you question if I was pushed out because the areas market had gone up and they just wanted a new tenant to charge more rent on it and perhaps legally weren't allowed to up my rent by that amount. - upon checkout my landlord Trevor who works at the estate agent 'gave away' my new bike that I accidentally left behind in the shed and would not compensate me for it as I had left this 'too long'. After being evicted, I was homeless for 3 months so chasing up a stolen bike wasn't my highest concern. Great contribution to the negative stereotype of estate agents though.

Marianne · 23 May 2024 · Castle Estates Nottingham

3/5

Google

Polite staff, but do not offer weekend viewings. This would make me think twice about selling a property with castle estates.

Regan · 21 May 2024 · Castle Estates Nottingham

Agent replied · 20 June 2024

Thank you for your feedback, we do offer Saturday viewings for both Sales and Lettings.

1/5

Google

Castle Estates Stafford _Absolutely hate dealing with this company. In all honesty one of the worst I've encountered. I've had one of their employees steal property from myself, the self employed contractors are rarely up to par, when I have made any complaints and followed their complaints policy, it's always brushed under the carpet. There are so many negative things to say about them, but get involved them at your peril. Their professionalism is definitely on a downward spiral and no one in management seems to care.

Benny · 13 April 2024 · Castle Estates Stafford

Agent replied · 21 June 2024

We are unable to locate your name to a tenancy through our residential office. This may however relate to a leasehold development, managed by our block management company. It is important that we stress all residents are made fully aware that any personal belongings left in communal areas will be removed and stored for a period of time with prior notice. This is due to health and safety legalisation including fire risks.

5/5

Google

Had a speedy experience with Castle Estate agents. The whole process was done and dusted within a week. Julie was amazing and kept us up to date throughout. She even facilitated a second viewing for us. We moved in yesterday and it couldn’t have gone any smoother. Thanks so much

Alan · 13 April 2024 · Castle Estates Stafford

Agent replied · 21 June 2024

Thank you for your positive review. We appreciate your comments and hope you have settled in to your new home.

1/5

Google

Absolutely horrendous company. They will take your deposit even if you leave the property in a better condition than you found it. The property was greasy, and dirty when we moved in, took weeks to get everywhere clean and even then it still wasn’t. But they will still take 3 quarters of your deposit because they’re thieving wet wipes and clearly need the deposit money to keep their company going. Thanks for nothing.

Nicole · 13 April 2024 · Castle Estates Stafford

Agent replied · 21 June 2024

We like to respond to all of our reviews however unfortunately we are unable to locate your tenancy with our agency therefore cannot comment on your experience.

1/5

Google

Avoid,all the negative reviews are true.

Dora · 13 April 2024 · Castle Estates Stafford

Agent replied · 21 June 2024

We are sorry you feel this way as we believed your tenancy was a positive experience.

1/5

Google

Avoid this estate agents at all costs if you want your deposit back. I am absolutely disgusted with how I was badly treated by this estate agents. The house I rented for only 6 months was in poor condition when I moved into the property. Unfortunately I did not take photos on the day when I moved in. Don’t make the mistake that I did and not take any photos. Read your inventory carful before rushing and signing the contract. I was left out of pocket when I had the property professional cleaned, and the estate agents still managed to keep three quarters of my deposits. In the whole time of 14 years of renting, I have never had a dispute with my deposit, until I rented with this estate agents. Despite providing evidence, unfortunately estate agents always win. I wouldn’t want anyone to be put through with what I got put through for the last couple of months. Please please avoid this agent if you want your deposit back.

Lottie-Rose · 13 April 2024 · Castle Estates Stafford

Agent replied · 21 June 2024

Thank you for your comments, following an end of tenancy where an agreement cannot be reached regarding end of tenancy costs, both parties agree to refer any disputed costs to an independent adjudicator via The Deposit Protection Service. The start of tenancy inventory and photographs confirmed a newly decorated property in an overall good decorative and clean condition. Whilst tenants do sign the inventory at check in, they have 7 days to submit any alterations they feel necessary. In these circumstances the costs disputed are awarded by the independent adjudicator following evidence submitted by both parties.

1/5

Google

Appalling customer service, total disregard for the tenant, avoid at all costs.

Alison · 13 April 2024 · Castle Estates Stafford

Agent replied · 21 June 2024

Thank you for your comments. Whilst we understand there were some minor issues towards the end of your tenancy, we believe all was ended satisfactorily for both yourselves and the landlord.

1/5

Google

Every time I call to book an appointment they tell me that they are full of booked , I can never rent anything with them.

Thania · 13 April 2024 · Castle Estates Stafford

Agent replied · 21 June 2024

We are sorry to hear that you have not been able to view any properties of interest. Unfortunately, when a property goes to market we receive a high volume of calls and requests for viewings. Please be advised we do offer a mailing list … More

5/5

Google

Really great experience working with castles estate agents hackney. They’ve always been super quick and reliable. Special thanks to David - been a pleasure working with you!

Katharina · 17 March 2024 · Castle Estates London

Agent replied · 26 August 2024

Dear Katharina Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you had a great experience with David, and we truly appreciate your feedback. Sandro Pappalardo Branch Manager

5/5

Google

Our many thanks go to Sandro Pappalardo for his speedy efforts with our flat sale. It was long, frustrating, problem after problem, waiting for the “professionals” to get it right and finish. Sandro’s brilliant communication with us and chasing of other parties was a great help. Dave and Mo

David · 24 January 2024 · Castle Estates London

Agent replied · 24 March 2024

Thank you David & Mo for taking the time posting your positive experience with our Hackney office. The team are grateful for your comments and thoroughly enjoyed assisting you. Wishing you all the best for the future. Sandro Pappalardo Branch Manager

5/5

Google

Sandro, Riana and the whole team were very efficient and proactive in getting the deal agreed and then over the line. Would definitely recommend!

Rafi · 17 December 2023 · Castle Estates London

Agent replied · 31 December 2023

Hello Rafi, thank you for your kind words and for the review, its nice to hear that you were impressed with our team especially Riana. Kind regards Sandro Pappalardo Branch Manager

1/5

Google

Lazy and disconnected from reality. Avoid! Better to live on the streets. Also avoid 28 Sandon Road. The landlord is a lier and a cheat, and expects you to freeze to death while he comes over every single day so you get no peace.

Tristan · 10 December 2023 · Castle Estates Stafford

5/5

Google

My shoutout goes to David Ola - it is rare to find a real estate agent in a saturated field who would genuinely think of you and pre-empt your needs and requirements, as well as go out of their way to think of a good match for the property. Thanks for all your efforts!

Maja · 1 December 2023 · Castle Estates London

Agent replied · 31 December 2023

Hello Maja Thank you for your review. David has always enjoyed working with you trying to find you a new home and he is appreciative of your comments. Team Crouch End

5/5

Google

Recently rented a property in Beeston listed under Castle Estate, their sales manager Joe is very helpful and friendly, providing a lot of information we need, also, Castle Estate is able to answer email and phone call really quick, highly recommend.

HENKE · 25 November 2023 · Castle Estates Nottingham

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Castle Estates

How many reviews does Castle Estates have?

Castle Estates has 469 reviews across its three offices, rated 4.4 out of 5 overall: 453 on Google, 15 on Facebook, 1 on View Agents.

Which Castle Estates office has the most reviews?

Nottingham has the most, with 264 reviews rated 4.5 out of 5, followed by London with 124.

Where are the Castle Estates offices?

The three Castle Estates offices, by town:

  • London: 212 St Ann's Hill, London, SW18 2RU
  • Nottingham: 279-281 Queens Road, Beeston, Nottingham, Nottinghamshire, NG9 2BB
  • Stafford: 159a Marston Road, Stafford, Staffordshire, ST16 3BS
Has Castle Estates won any awards?

Yes. In The Trusted Agent 2026 awards: Castle Estates, London won Trusted Agent.

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