Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleSandro and David were incredibly kind, patient and supportive estate agents. They went above and beyond and handled everything with class and professionalism. They also gave us a gift on completion which really was the cherry on top.
We had dealt with maybe 50 different estate agents in our search, and I can hand in heart say that these two were the best of the bunch by far. thank you 🥂
Amoke · 19 August 2025 · Castle Estates
Agent replied · 16 January 2026
Dear Amoke,
Thank you so much for such a thoughtful and generous review. Reading your words honestly made our day. It was a genuine pleasure working with you and Ines, and we are so glad we could help make what can often be a stressful process feel a little smoother.
Knowing you dealt with so many agents and still felt we stood out really means the world to us. We always aim to treat every client with care, patience, and honesty so hearing that it came across makes it all worthwhile.
We hope you are settling in beautifully and making the new place feel like home. The gift was just a small gesture to say thank you for being such lovely people to work with.
Please do stay in touch and if you ever need anything, you know where to find us!
Warm regards
Sandro Pappalardo
Branch Manager
Castles Estate Agents - Hackney
★★★★★ 5/5
GoogleFantastic Service from Emma and the team from the start of the application to receiving the keys, really accommodating and helpful, plus lots of useful information and services offered to help with your move.
Alan · 15 July 2025 · Castle Estates
★★★★★ 5/5
GoogleDavid went above and beyond helping us get our offer approved! Not only that, but he was incredibly communicative with us during the process!
Ellie · 20 June 2025 · Castle Estates
Agent replied · 16 January 2026
Dear Ellie,
Thank you so much for providing me with a review based on how you have found my service your kind words truly mean a lot me.
Warm regards,
David Ola
Property Consultant-Hackney
★★★★★ 5/5
GoogleDavid was an absolute star! He went above and beyond behind the scenes to get our offer accepted, keeping us updated every step of the way. Proactive, persistent, and genuinely on our side, we couldn’t have asked for better support. Highly recommend!
Milan · 20 June 2025 · Castle Estates
Agent replied · 16 January 2026
Dear Milan,
It is my duty to go above and beyond for all of my clients ensuring I am supportive, communicate and genuine. With that being said, I am happy to hear you are pleased with my services. Once again, thank you so much for your kind words. You have truly made my day!
Warm regards,
David Ola
Property Consultant-Hackney
★★★★★ 5/5
GoogleGreat service from Joe at Castle Estates, from producing a report on sales in the area, pricing the property for sale, photo's and brochure, and handling all enquiries viewings and offers. All went very smoothly.
Wes · 3 June 2025 · Castle Estates
★★★★★ 5/5
GoogleI recently rented a property through Castle Estates, and I couldn’t be more impressed with the service I received. Renting can be a daunting experience but from the very beginning, the team were professional, efficient, and incredibly helpful. They listened carefully to what I was looking for, provided a great selection of properties, and arranged viewings at times that suited my schedule.
The entire process, from the initial enquiry to signing the tenancy agreement, was seamless. Communication was clear and timely throughout, and every question I had was answered with patience and clarity. Special thanks to Mr Hayward, who went above and beyond to ensure everything was in place for a smooth move-in.
It’s rare to find an agency that combines expertise with genuine care for their clients, but Castle Estates absolutely nailed it. I highly recommend them to anyone looking to rent. A truly five-star experience!
Aled · 9 May 2025 · Castle Estates
★★★★★ 1/5
GoogleFelt negative vibes when meeting the viewing agent,prejudiced?notified did not get it in no time,don't think details were even checked.
Kevin · 29 April 2025 · Castle Estates
★★★★★ 5/5
GoogleHaving had a ‘not so great’ experience with another Hackney Estate Agent it was a fantastic to meet Sandro and Talha.
From the moment they took on the property they were open, honest and gave consistently brilliant advice. The flat was only on the market for a week before I got an offer and from that moment forward they were in touch multiple times a week and ensured they were pushing myself, the buyer and the solicitors to ensure the sale went through smoothly.
I had one friend who had raved about how great they were and I have since put two friends on to Sandro and Talha who have had the same brilliant experience.
Do not go anywhere else! They have been absolutely perfect all the way through what could have been a stressful process.
Sandro and Talha, thank you - absolute legends!!
Paul · 13 April 2025 · Castle Estates
Agent replied · 13 April 2026
Dear Paul,
Thank you so much for your kind and thoughtful message! It truly means the world to both Talha and me to know that we were able to make this process smooth and stress-free for you, especially given your prior experience.
From the moment we took on your property, our goal was always to ensure everything progressed as seamlessly as possible. Hearing that we lived up to your expectations is both rewarding and humbling.
It’s incredibly heartwarming to know that a friend recommended us to you, and now you’ve passed our names on to others. That level of trust and support is something we deeply value, and we never take it for granted. It’s genuinely the highest compliment we could receive.
Thank you once again for your kind words and for allowing us to be a part of this journey with you. It has been an absolute pleasure working with you, and if you ever need anything in the future, please don’t hesitate to reach out.
Wishing you all the very best!
Warm regards
Sandro Pappalardo
Branch Manager
Castles Estate Agents - Hackney
★★★★★ 5/5
GoogleDavid showed me the flat that I am now living in and played no small part in securing the sale. He was professional, responsive and communicative throughout the process, and his good humour made the process quite the pleasure. Thanks for your work.
Joe · 13 April 2025 · Castle Estates
Agent replied · 13 April 2026
Hi Joe,
Thank you so much for your kind words! It was an absolute pleasure assisting you in finding your new home. I'm delighted to hear that you had a positive experience and that I could help make the process smooth and enjoyable. Wishing you all the best in your new home, and if you ever need anything in the future, don’t hesitate to reach out!
Warm regards,
David Ola
Property Consultant-Hackney
★★★★★ 5/5
GoogleRating only, no written review.
Beth · 13 April 2025 · Castle Estates
★★★★★ 5/5
GoogleKept in touch regularly, went the extra mile, (Assisted with clearing the flat) ensured a smooth process all the way along.
Stephen · 13 April 2025 · Castle Estates
Agent replied · 11 November 2024
Dear Stephen
Thank you so much for your kind words and for taking the time to share your experience. I am thrilled to hear that you had such great experience and I truly … More
★★★★★ 5/5
GoogleDavid and Sandro are excellent in helping me find my first home in Hackney. They are diligent and reasonable in the offer and conveyancing processes. Would totally recommend and would like to thank them for their support.
Jonny · 13 April 2025 · Castle Estates
Agent replied · 24 October 2024
Hi Jonny, … More
★★★★★ 1/5
GoogleI drove an hour to see the house. Only 5 minutes left for the appointment when a guy called me and said they wanted to cancel.
Dung · 13 April 2025 · Castle Estates
★★★★★ 5/5
GoogleRating only, no written review.
Lok · 13 April 2025 · Castle Estates
★★★★★ 5/5
GoogleRating only, no written review.
Di · 13 April 2025 · Castle Estates
★★★★★ 5/5
GoogleRating only, no written review.
Cheung · 13 April 2025 · Castle Estates
★★★★★ 5/5
GoogleRating only, no written review.
Wong · 13 April 2025 · Castle Estates
★★★★★ 5/5
GoogleRating only, no written review.
Renata · 13 April 2025 · Castle Estates
★★★★★ 5/5
GoogleJust completed a transaction that took 8 months to proceed. Joe was really helpful all the way long. He is very responsible. Always keep close monitoring and good communication with buyers and sellers. I am very satisfied with his service. Would recommend to everyone. Thanks Joe really appreciated for your help for getting my new home
Chan · 13 April 2025 · Castle Estates
★★★★★ 5/5
GoogleHighly recommend their service..
Madura · 13 April 2025 · Castle Estates
★★★★★ 5/5
GoogleProfessional company, nice agent, quick response on repair issue, follow up the return house and refund rent deposit are also very smooth and efficient. Highly recommended.
Shu · 13 April 2025 · Castle Estates
★★★★★ 1/5
GoogleThe worst experience - do not use! Patrick Lally who works there laughed at my wife over the phone after being trapped in their rental property for over 3 hours due to the door breaking. Completely rude customer service, I hope Patrick gets fired, he is an utter prick
Rikesh · 13 April 2025 · Castle Estates
★★★★★ 5/5
GoogleMy agent Joe was very helpful during all the way of finding a good place for our family . Thanks to him I found a perfect one when I was in Hong Kong . Joe is responsive, friendly and caring whenever I need him help.
Kenzie · 13 April 2025 · Castle Estates
★★★★★ 5/5
GoogleExcellent service for my house letting for 10 years:
1) rent collection never delayed for 10 years, amazing;
2) quick reaction when maintenance needed & update landlord frequently; …
Siyuan · 13 April 2025 · Castle Estates
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
