Trusted Agent profile

Bourne Estate Agents in Farnham, Guildford, Woking and 6 more

4.7

★★★★★ Excellent

1,944 reviews across 9 offices and 4 platforms

Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Ash Vale, Cobham and Petersfield. Together they have 1,944 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,755

Reviews on Google

All 9 offices

Facebook logo

4.6 / 5

68

Reviews on Facebook

Business-wide

Yell logo

4.2 / 5

5

Reviews on Yell

All 9 offices

Trustpilot logo

116

Reviews on Trustpilot

Business-wide

Our offices

Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,755 reviews on Google only. Show every review

5/5

Google

I received the best service from Fraser and the sales and rental team. They are very professional and extremely friendly. I’m so happy that I chose Bourne Estate Agents. They found me reliable and professional tenants, and I’m very pleased with the outcome. My tenants were also very happy with how quickly and efficiently their references were handled. Everything was dealt with promptly and smoothly. I highly recommend their services!

Kiran · 16 March 2026 · Bourne Estate Agents Woking

Agent replied · 16 April 2026

Thanks, Kiran! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

Rating only, no written review.

Fraser · 16 March 2026 · Bourne Estate Agents Woking

Agent replied · 16 April 2026

Thank you for taking the time to leave a 5-star review.

5/5

Google

Rating only, no written review.

Rio · 16 March 2026 · Bourne Estate Agents Woking

Agent replied · 16 April 2026

Thank you for taking the time to leave a 5-star review, Rio.

5/5

Google

Rating only, no written review.

Damian · 16 March 2026 · Bourne Estate Agents Woking

Agent replied · 16 April 2026

Thank you for taking the time to leave a 5-star review, Damian.

5/5

Google

Great service

Julia · 16 March 2026 · Bourne Estate Agents Woking

Agent replied · 16 April 2026

Thank you for taking the time to leave a 5-star review, Julia.

5/5

Google

Rating only, no written review.

Anthony · 16 March 2026 · Bourne Estate Agents Woking

Agent replied · 16 April 2026

Thank you for taking the time to leave a 5-star review, Anthony.

5/5

Google

We have been dealing with Bourne’s since 2014. Initially selling a property for us and finding a rental property for us to purchase. Since then we have recommended their services to family and friends and have continued to work with them over the last 11 years. Also recently we have purchased 3 rental properties through Bourne, they ensure everything runs smoothly, keeping us updated every step of the way. We would highly recommend.

Liz · 16 March 2026 · Bourne Estate Agents Woking

Agent replied · 16 April 2026

Thank you, Liz! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

Very recommended, great estate agencies and definitely better than others, they look after Tenant, Landlords and property all together.

Louis · 16 March 2026 · Bourne Estate Agents Woking

Agent replied · 16 April 2026

Thank you, Louis! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

2/5

Google

Promised the earth, in reality didn’t achieve the service expectations I was given, took a very long time to complete a very simple transaction, and the Solictor they recommended also poor service

Simon · 16 March 2026 · Bourne Estate Agents Woking

Agent replied · 16 April 2026

Thank you for your review. We are disappointed to read this, particularly as no concerns were raised with us at any stage during the transaction and we were not given the opportunity to address any issues before this review was posted. For clarity, the extended timeframe was a direct result of your decision at the outset to split the title and separate the garage. As discussed at the time, this required a new title to be created and registered with the Land Registry before exchange could take place. This legal process is entirely outside of an agent’s control and can take several weeks to complete. Throughout this period, we provided weekly updates and consistently chased all parties to ensure the matter progressed as quickly as possible. Once the Land Registry completed the registration, the transaction proceeded to exchange and completion. We are pleased that we secured a buyer and successfully saw the sale through to completion, particularly after a previous attempt to sell had been unsuccessful via another agent. We remain confident that we acted professionally and proactively throughout. Should you wish to discuss this further, we would still welcome that conversation. Andy Gearing - Director, Bourne Estate Agents

5/5

Google

We recently rented out our property through Bourne Estate Agents (Woking) and it has been an excellent experience from start to finish. The team, particularly Fraser and Michael, were incredibly professional, helpful, and friendly throughout the entire process. They are highly responsive, knowledgeable, and efficient, making the transition seamless for us. I strongly recommend their services. Many thanks to Fraser, Michael, and the whole Bourne team!

Emre · 16 March 2026 · Bourne Estate Agents Woking

Agent replied · 16 April 2026

Thank you, Emre! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

Great and amazing. Got us our lovely home.

Yuliya · 17 February 2026 · Bourne Estate Agents Cobham

Agent replied · 17 April 2026

Thank you so much Yuliya, we really appreciate your kind review.

5/5

Google

We rented a house through them and were very pleased with the service.

Jessyka · 17 February 2026 · Bourne Estate Agents Cobham

Agent replied · 17 April 2026

Thanks, Jessyka! We’re so pleased you had a great experience. Your 5-star review means a lot. Please don’t hesitate to reach out if you need any further help.

5/5

Google

I would like to thank Charlotte and her team for their attention and care in the details of our rental.

Eliezer · 17 February 2026 · Bourne Estate Agents Cobham

Agent replied · 17 April 2026

Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.

5/5

Google

Being an estate agent myself, I can say I was very impressed with them from the start. Their honest approach to valuing my property and the feedback they provided after viewings was refreshing and they sold my flat at the asking price within a week of marketing! The sale of my property was not straightforward. However, the team were very good at communicating the issues at hand with both myself and my buyer which meant we were all on the same page. This helped a difficult process become a lot less stressful. I cannot thank Anna enough for her hard work during the process. Both Adam & Jordan were also very helpful throughout the process by picking up the file when Anna was off, so I always had someone to speak to. I would highly recommend using Bourne Estate Agents in Cobham to anyone in the area!

Connor · 17 February 2026 · Bourne Estate Agents Cobham

Agent replied · 17 April 2026

Thanks, Connor! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

From start to finish, Bourne have been absolutely outstanding. Securing a rental can be stressful and time-sensitive, but the team made the entire process feel seamless, professional and genuinely supportive. Communication was clear, prompt and proactive at every stage. Nothing was ever too much trouble, and any questions I had were handled with patience and efficiency. What really stood out was their level of care. I never felt like “just another applicant.” They were organised, transparent and incredibly responsive, which made a huge difference during what can often be an anxious process. Their professionalism combined with warmth and approachability is rare, and it’s exactly why they deserve recognition. Thanks to Bourne, I’m now moving into a home I’m genuinely excited about. I can’t recommend them highly enough. They set the standard for what a letting agent should be. I would like to thank Charlotte and Hannah particularly for the exceptional way they handled my rental process. The referencing stage was more complex than usual due to some inconsistencies relating to my previous tenancy, which could easily have made the situation stressful or difficult. However, Charlotte dealt with everything calmly, professionally and with genuine understanding. She communicated clearly throughout, kept me informed at every step and handled the complications with efficiency and discretion. At no point did I feel judged or dismissed. Instead, she was proactive, solution-focused and incredibly supportive, which made a huge difference during what could have been a very tense time. Charlotte and Hannah are both an absolute credit to Bourne. Their professionalism, patience and dedication genuinely stood out, and I’m incredibly grateful for the way they managed everything. They both truly deserves recognition.

Owen · 17 February 2026 · Bourne Estate Agents Cobham

Agent replied · 17 April 2026

Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.

5/5

Google

Rating only, no written review.

Mei · 17 February 2026 · Bourne Estate Agents Cobham

Agent replied · 17 April 2026

Thank you for taking the time to leave a 5-star review, Mei.

5/5

Google

Very good estate agents

Michelle · 17 February 2026 · Bourne Estate Agents Cobham

Agent replied · 17 April 2026

Thank you for taking the time to leave a 5-star review, Michelle.

5/5

Google

Anna was absolutely outstanding throughout the entire process and I honestly can’t thank her enough. I had a particularly difficult and slow solicitor, which could have made things incredibly stressful, but Anna went above and beyond to make sure I was always kept in the loop. She was proactive, constantly chasing for updates, and really pushed to keep things moving when progress stalled. Her communication was brilliant, regular calls, clear explanations, and she always made time to answer any questions I had, no matter how small. What really stood out was how genuinely caring and supportive she was; it never felt like “just a job.” She was an absolute pleasure to deal with and made a challenging situation so much easier. I wouldn’t hesitate to recommend her to anyone.

Emily · 17 February 2026 · Bourne Estate Agents Cobham

Agent replied · 17 April 2026

Thank you for your 5-star review, Emily! We’re thrilled to hear you had a great experience. If there’s anything else we can do for you, please let us know.

5/5

Google

Rating only, no written review.

Dan · 17 February 2026 · Bourne Estate Agents Cobham

Agent replied · 17 April 2026

Thank you for taking the time to leave a 5-star review, Dan.

5/5

Google

Excellent. Professional. The best in Cobham. Smooth transaction for sale and purchase. Recommend highly. Jordan, Anna, Adam are all brilliant!

Asees · 17 February 2026 · Bourne Estate Agents Cobham

Agent replied · 17 April 2026

Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.

5/5

Google

Excellent experience with Kathryne Hopkins and her colleagues at the Bourne Ash Vale office. Kathryne has been excellent in the process of changing agents for us and setting up a new tenancy agreement, tactfully dealing with our tenant and the former agents. Kathryne really put us at ease during this process. We look forward to working with her going forward.

Anne · 16 February 2026 · Bourne Estate Agents Ash Vale

Agent replied · 16 April 2026

Thanks, Anne! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

Selling my parents’ home was an emotional process for our family and we’re grateful to Hugo, Gary, Hayden, Jim and Ella for making it a positive experience. The entire team was friendly and collaborative from the get go. We never had to chase for information as they would always keep us updated and respond to any and every query straight away. When the first sale fell through due to the buyer losing their buyer, their reaction was immediate and a second sale was secured very quickly. It genuinely felt like nothing was too much trouble - even on the day of completion, Hugo kindly offered to do the final meter readings for us as we weren’t able to travel to the property. We’ve gone through several estate agents over the years but Bourne’s professionalism really stood out. We would have no hesitation in recommending the team to anyone who is looking to sell in the area - you’ll be in safe hands. Thanks guys!

Jo · 16 February 2026 · Bourne Estate Agents Ash Vale

Agent replied · 16 April 2026

Thanks, Jo! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

Bourne Estate Agency Ash Vale is truly second to none. From our first viewing through to completion, our property purchase was smooth and stress-free. Hugo and Jim provided outstanding service and support throughout the entire process. I was particularly impressed by the systems Bourne have in place. Hugo managed the viewing and price negotiation efficiently and professionally, showing a natural ability to understand and balance the perspectives of both buyer and seller. He handled the process with confidence and care, making everything feel straightforward and fair. Once the price was agreed, Hugo recommended The Partnership, the legal team who work closely with Bourne Estate Agency, and they were equally excellent, efficient, responsive, and easy to deal with. After our offer was accepted, Jim Norman, Head of Client Management, introduced himself and acted as a vital link between us and the seller, keeping communication clear and progress on track. Overall, the entire experience was seamless. The team were always easy to reach, proactive, and genuinely willing to help whenever needed. I would highly recommend Bourne Estate Agency Ash Vale.

Abdulahi.Ali · 16 February 2026 · Bourne Estate Agents Ash Vale

Agent replied · 16 April 2026

We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

Rating only, no written review.

Ella · 16 February 2026 · Bourne Estate Agents Farnham

Agent replied · 16 April 2026

Thank you for your 5-star review, Ella! If there’s anything else we can do for you, please let us know.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Bourne Estate Agents is among the ESTAS 2026 winners.

  • GoldESTAS 2026: Best Regional Group (6-20 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Regional Estate Agency Group by Region, South East

ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.

ESTAS winners in three years, the group and its branches: 2024, 2025, 2026. ESTAS award winner every year since 2024.

ESTAS awards by year, 2024 to 2025

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Bourne Estate Agents is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Bourne Estate Agents

Which Bourne Estate Agents office has the most reviews?

Farnham has the most, with 542 reviews rated 4.7 out of 5, followed by Guildford with 531.

Where are the Bourne Estate Agents offices?

The nine Bourne Estate Agents offices, by town:

  • Alton: 72a High Street, Alton, GU34 1ET
  • Ash Vale: 244 Shawfield Rd, Ash Vale, GU12 5DJ
  • Cobham: 13 Oakdene Parade, Cobham, KT11 2LR
  • Esher: 29 High Street, Esher, KT10 9RL
  • Farnham: 29 Downing Street, Farnham, GU9 7PD
  • Godalming: 41 High Street, Godalming, GU7 1AU
  • Guildford: 5a Trinity Gate Epsom Road, Guildford, GU1 3JT
  • Petersfield: Swan House, 2 Swan St, Petersfield, GU32 3AD
  • Woking: 36 Commercial Way, Woking, GU21 6EN
Has Bourne Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2018.

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