Trusted Agent profile

Bourne Estate Agents in Farnham, Guildford, Woking and 6 more

4.7

★★★★★ Excellent

1,944 reviews across 9 offices and 4 platforms

Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Ash Vale, Cobham and Petersfield. Together they have 1,944 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,755

Reviews on Google

All 9 offices

Facebook logo

4.6 / 5

68

Reviews on Facebook

Business-wide

Yell logo

4.2 / 5

5

Reviews on Yell

All 9 offices

Trustpilot logo

116

Reviews on Trustpilot

Business-wide

Our offices

Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,755 reviews on Google only. Show every review

5/5

Google

Rating only, no written review.

Phoebe · 14 June 2019 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you for providing Bourne Alton with a 5 star review, it is much appreciated and we are glad we could be of assistance.

5/5

Google

Great service, everything worked out great.

Lucia · 14 June 2019 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you for your 5 star review, it is much appreciated. Regards the team at Bourne

5/5

Google

Attentive people, great to work with. Very much recommended.

Carlos · 14 June 2019 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you for your review. We are glad you were pleased with the service received. Regards the team at Bourne.

5/5

Google

Fantastic customer service from Jayne Johnson and so quick to respond to you regarding any queries. Thank you!

Dawn · 14 June 2019 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you for taking the time to review our services, it is much appreciated.

5/5

Google

Excellent customer service from start to finish, very professional and helpful staff. I would not hesitate to recommend them.

Viv · 14 June 2019 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you for your kind words, we are glad your experience with Bourne has been professional and helpful. All the best with your new home, regards the team at Bourne in Alton.

5/5

Google

All aspects of the sale were dealt with in a professional and efficient manner, definite focus on getting the sale across the line.

Richard · 14 June 2019 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you for taking the time to review our service, we wish your Mum all the best in her new home.

5/5

Google

Great experience, always a pleasure to speak to Matt, Jayne and Roanna. Always very professional and kind. Great customer service. Thank you!

Declan · 14 June 2019 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you for taking the time to review Bourne Estate Agents, it is always pleasing to hear we are maintaining our high levels of service. Good luck in your new home!

5/5

Google

We really liked working with Gemma Miller. She was very helpful in helping us see what we could change in a house. We would certainlu recommend them

Robert · 14 June 2019 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you for your kind words, we are glad you were pleased with the service provided by Gemma, she is a real asset to the company.

1/5

Google

Ironic that the stuck up bint that was rude to my husband the other day who was providing a service this estate agent has been calling us up trying to get business out of us! Careful who you're rude to especially when they probably earn more money than you do!

Kirsty · 14 June 2019 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Dear Kirsty, could you please contact me on either 01420 541454 or amiller@bourneestateagents.com. I would like to investigate your above comments as it would shock me to hear that one of my staff have been rude. I've had a look for your name on our system and cannot see we have been in contact as a customer or contractor. Regards Andrew Miller for Bourne Estate Agents 13th March 2019 - Further to the above, I am yet to hear from you so am now questioning the validity of your review, I would very much appreciate the opportunity to discuss your feedback as we take matters as the above very seriously. My email and office number are listed above. Regards Andrew Miller for Bourne Estate Agents 15th April 2019 - *Update* We are still yet to hear from you regarding the review you left here. I can only assume at this point that the review was left in error as no one here would have spoken to someone in the way you have mentioned. I would have welcomed the opportunity to discuss your review but to date have had no contact. Regards Andrew Miller for Bourne Estate Agents.

5/5

Google

Excellent service from Matt and the team at Bourne. Matt has been very helpful and provided a great service from start to finish. I wouldn't hesitate to recommend them.

Kelly · 14 June 2019 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you for taking the time to review us, we are very pleased to hear you have had a great service from us and that you would be happy to recommend. Good luck in your new home!

5/5

Google

I recently went through Bourne Estate Agents to move house and was very impressed with the efficiency and friendliness of the staff. They made the whole process as easy as possible. Would definitely recommend.

Georgia · 14 June 2019 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you for your kind words and we are pleased to hear you're happy to recommend our services. Regards the team at Bourne Alton.

5/5

Google

Roanna and Jayne helped me so much with finding me a house. They made the process really easy and helped me along the way when I didn't understand what I needed to do! I've settled in now and am so grateful to Roanna and Jayne for everything they've done.

Amy · 14 June 2019 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you for your kind words! We are glad you found the process easy and we are glad you're all settled in your new home. Regards the team at Bourne.

5/5

Google

Fantastic service from Roanna during the viewing and letting of a property. It has been a pleasure to rent through Bourne Estate Agents so far and would thourougly recommend them!

Luke · 14 June 2019 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you for your review, we are pleased you have found the experience of renting through Bourne, a pleasurable one. All the best in your new home!

5/5

Google

Excellent from first viewing to exchange. Gemma held things together despite some very frustrating problems at the bottom of the chain. Friendly service with efficient communication. Well done Bournes.

Christine · 14 June 2019 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you Christine, Gemma is a real asset to the company and when a sale is hitting issues, Gemma will have the answers and solutions. Good luck with your move and what a super property you have purchased, regards the team at Bourne.

5/5

Google

From initially buying our flat through Bourne and now letting it out as landlords through their full management service, we've been very impressed with the team and in particular Jayne, who made everything super easy for us and was very patient with all of our questions! Would highly recommend.

Stu · 14 June 2019 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you for your kind words! We are really pleased to have helped in all the steps of your property experience and wish you all the very best in your new and exciting adventure!

5/5

Google

Roanna and the team at Bourne were extremely helpful in helping me locate a my flat. Roanna in particularity was warm, friendly, knowledgeable. I would recommend Bourne to friends and family .

Gary · 14 June 2019 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you for your review, I will pass your kind words onto Roanna and we are only too pleased to hear you have enjoyed a great service from Bourne.

5/5

Google

From start to finish Bourne Estate Agents have been suer proffesional, I cannot rate them highly enough, if you are looking for a smooth and professional service, with excellent customer services, Boune are the best on the market. A special thanks to Roanna for her wonderful service, we were so impressed by your professional manner and jolly personalitiy!

Georgie · 14 June 2019 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you for taking the time to review our services, Roanna is a great asset to the company and we are pleased to hear you were impressed at each step of the way. All the best in your new home!

5/5

Google

1st of all I want to say a big thank to this team of competent Professionals. I mean they know their business and they have integrity. I am humbled by their constant support during the whole process of the house vetting and move-in process. I can say for a fact that I know I will buy my 1st house with them. Roanna is very professional and wears a big smile bless her. Jayne is wonderful & very articulate as she has experience and knows what she is talking about. I mean these people are just down to earth and they treat their clients with utmost respect and discretion. Integrity is the foundation on which a successful business is built and Bourne Alton Branch has it. Joseph.

Mista · 14 June 2019 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you Joseph for your kind words! It is always pleasing to hear that a first class service has been delivered from Jayne & Roanna. We wish you the very best in your new home, regards the team at Bourne.

5/5

Google

Bourne were so helpful when it came to helping us find a new house to rent, especially Roanna! She went above and beyond to make sure that everything was perfect for when we moved on. Could not have asked for a more helpful estate agent. Would highly reccomend them to anyone.

Molly · 14 June 2019 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you Molly for taking the time to review our services. We are very happy to hear you had a great service from Roanna and wish you the best of luck in your new home! Regards the team at Bourne

5/5

Google

A great team from Bourne Estate Agents assisted me in all of the transactions and whenever I called were extremely helpful and knowledgeable. I would like to thank Roanna Ferne who was my first point of contact, for being particularly tenacious in organising and dealing with some challenges and technical issues. Very happy with the service from Bourne Estate Agents and I would highly recommend them.

Andy · 14 June 2019 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you for taking the time to provide a review of Bourne and the service you received. Roanna is a superb member of staff and I'm certain she will appreciate the kind words!

5/5

Google

Rating only, no written review.

Luke · 14 June 2019 · Bourne Estate Agents Guildford

Agent replied · 21 November 2024

Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. Regards Bourne Estate Agents.

1/5

Google

Rating only, no written review.

Matthew · 14 June 2019 · Bourne Estate Agents Guildford

Agent replied · 12 June 2024

Dear Matthew, We are sorry to read your recent review. Bourne take any negative feedback very seriously and I am keen to understand more about the circumstances behind your bad experience. Please may I ask that you contact me as soon as possible by emailing dtaylor@bourneestateagents.com or alternatively you can call me directly on 01483 458338. Kind regards, David Taylor (Lettings Manager)

5/5

Google

Thanks Josiah for the smooth experience! Would recommend

Leon · 14 June 2019 · Bourne Estate Agents Guildford

Agent replied · 21 November 2024

Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. Regards Bourne Estate Agents.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Bourne Estate Agents is among the ESTAS 2026 winners.

  • GoldESTAS 2026: Best Regional Group (6-20 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Regional Estate Agency Group by Region, South East

ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.

ESTAS winners in three years, the group and its branches: 2024, 2025, 2026. ESTAS award winner every year since 2024.

ESTAS awards by year, 2024 to 2025

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Bourne Estate Agents is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Bourne Estate Agents

Which Bourne Estate Agents office has the most reviews?

Farnham has the most, with 542 reviews rated 4.7 out of 5, followed by Guildford with 531.

Where are the Bourne Estate Agents offices?

The nine Bourne Estate Agents offices, by town:

  • Alton: 72a High Street, Alton, GU34 1ET
  • Ash Vale: 244 Shawfield Rd, Ash Vale, GU12 5DJ
  • Cobham: 13 Oakdene Parade, Cobham, KT11 2LR
  • Esher: 29 High Street, Esher, KT10 9RL
  • Farnham: 29 Downing Street, Farnham, GU9 7PD
  • Godalming: 41 High Street, Godalming, GU7 1AU
  • Guildford: 5a Trinity Gate Epsom Road, Guildford, GU1 3JT
  • Petersfield: Swan House, 2 Swan St, Petersfield, GU32 3AD
  • Woking: 36 Commercial Way, Woking, GU21 6EN
Has Bourne Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches have also won 22 other industry awards since 2018.

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