5/5
Rating only, no written review.

Trusted Agent profile
★★★★★
1,944 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Ash Vale, Cobham and Petersfield. Together they have 1,944 reviews on four platforms, rated 4.7 out of 5 overall.
1,755
Reviews on Google
All 9 offices
68
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
116
Reviews on Trustpilot
Business-wide
Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
Showing 1,755 reviews on Google only. Show every review
5/5
Rating only, no written review.
5/5
Very good agency, and also very flexible. Always there to make the maximum for everything goes right and release the keys. Well recomend.
5/5
Best Renting experience I have ever had - very friendly, helpful and above all competent. Strongly recommended.
5/5
Great service, always available and helping us throughout the process. Would definitely recommend this agency to my friends and family.
5/5
I dealt with both Sian and Chris whilst trying to let a property in Esher and found them both to be efficient and professional.
5/5
Sian, Chris and the team in Esher were incredibly helpful in finding me somewhere to rent when I was returning to London after working in Singapore. I really do recommend them.
5/5
I value very much the good service both Chris and Sian provided us through out the period of finding us a suitable tenant. I would recommend them and company to any one and would definitely use their service again.
5/5
The staff have been fantastic with what has been an awkward move with our daughter returning to England from Singapore in what will be her first home. They couldn't have been more helpful with negotiations going 3 ways between Esher ,Dartmoor and Singapore. A pleasure to deal with them.
5/5
Good service, good team, good communication, pleasure doing business with.
Thanks Adam, your comments are always well-received. Glad we continue to do business together.
5/5
What a lovely team, so helpful throughout the whole process couldn’t of asked for more absolutely brilliant. Was glad to have gone through Bourne in getting my first flat :)
Thank you Laura for the review, glad the process was brilliant for you! All the best in your new home.
5/5
I originally enquired about a property that had already been let, but instead of ignoring my request like most letting agents do, Roanna emailed me with 2 alternatives that were a similar location and spec which I had enquired about. Booked in a viewing for both, as they were both part of the same building. Jayne met me on the day and as the properties were so similar, it was so hard to choose between them, so I asked to view the first one again, and she happily obliged. Jayne was confident, knowledgable, friendly and attentive to what I required and that I needed to move very soon and reasurred me that she could make it happen. I took one of the flats and all the paperwork went through without a hitch with both Roanna and Jayne keeping me up to date with everything as it progressed. As I moved into a new build, there were a few teathing problems, but again, both of the ladies were fantastic in their responses to emails and phonecalls, with nothing being too much hassle for them. I have rented many properties, and the team at Bourne have definitely been the easiest and most friendly agents to deal with, takes a whole lot of stress out of moving! Thanks ladies, its much appreciated!
Thank you for your kind words about your experience with our lettings team, they work incredibly hard to make the process as smooth as possible in what is normally a very stressful time, it doesn't always go noticed so it is a pleasure to read when it does. All the best in your new home, Andrew at Bourne.
5/5
I highly recommend Bourne Estate Agents in Alton. A big thank you to Roanna who helped me secure a rental property. She was a massive help during my relocation, and was always available when needed. I will definitely use again in the future. 5*
Thank you for taking the time to review us, it really is appreciated.
5/5
Bourne have sold two houses for our family this year. Great service from Andrew, Gemma, Louise and team from start to finish. Professional, proactive and expert at what they do. Highly recommended!
Thank you James and Emma, it has been a pleasure to have assisted in the sales of the two properties. Good luck in your new home! Regards Andrew
4/5
Easily contactable, especially Roanna Ferne Alton Branch, always on the end of an email or the phone. Very new to the rental market as it's our first home and Roanna has helped us so much so far with every step of the way, approachable. I was also so impressed with Jayne Lettings Manager and her professionalism in showing us the property full of knowledge about the house and very welcoming, was key to us choosing this particular property. Communication is good. However, very very close to move in date and not heard from the property manager who is going to be in charge for us. Would be great to go over some details about the house beforehand as new to renting.
Thank you for your kind words Sarah, I'll give the property management team a nudge. Regards Andrew
5/5
After a year and a bit and two previous Estate agents, we were recommended to Bourne by a family member. Being quite despondent about the slow market etc etc, we were not expecting miracles. However within a few weeks a lovely family who had viewed came back for a second viewing and we finally sold. Thank you to Gemma & Andrew for their tenacity in finding the right people and for a first rate service.
Thank you Beverley, we are so pleased it has worked out and your move back to your hometown has been achieved. Not sure what the other agents were doing as your property and those views were stunning! Hope you and Bruce have many years of happiness in your new home! Regards Andrew & Gemma
4/5
Rating only, no written review.
5/5
Rating only, no written review.
3/5
Rating only, no written review.
4/5
Rating only, no written review.
5/5
Rating only, no written review.
Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. Regards Bourne Estate Agents.
5/5
Rating only, no written review.
Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. Regards Bourne Estate Agents.
4/5
Rating only, no written review.
Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. Regards Bourne Estate Agents.
1/5
Rating only, no written review.
Dear Luke, We are sorry to read your recent review. Bourne take any negative feedback very seriously and I am keen to understand more about the circumstances behind your bad experience. Please may I ask that you contact me as soon as possible by emailing dtaylor@bourneestateagents.com or alternatively you can call me directly on 01483 458338. Kind regards, David Taylor (Lettings Manager)
5/5
Rating only, no written review.
Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. Regards Bourne Estate Agents.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Bourne Estate Agents is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.
ESTAS winners in three years, the group and its branches: 2024, 2025, 2026. ESTAS award winner every year since 2024.
2025 2 Gold, 4 Silver, 2 Bronze, 1 Best in County and 8 Best in Postcode across eight branches ESTAS 2025 winners
2024 1 Silver and 1 other award ESTAS 2024 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

Bourne Estate Agents is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Gold EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Farnham has the most, with 542 reviews rated 4.7 out of 5, followed by Guildford with 531.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2018.