Trusted Agent profile

Bourne Estate Agents in Farnham, Guildford, Woking and 6 more

4.7

★★★★★ Excellent

1,944 reviews across 9 offices and 4 platforms

Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Ash Vale, Cobham and Petersfield. Together they have 1,944 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,755

Reviews on Google

All 9 offices

Facebook logo

4.6 / 5

68

Reviews on Facebook

Business-wide

Yell logo

4.2 / 5

5

Reviews on Yell

All 9 offices

Trustpilot logo

116

Reviews on Trustpilot

Business-wide

Our offices

Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,755 reviews on Google only. Show every review

5/5

Google

Thank you to everyone at Bourne Estate Agents Farnham for getting my purchase to completion stage so smoothly! In particular thank you to Robert who was my main point of contact, always welcoming on my various impromptu visits and handling all comms in a friendly, professional manner. I felt expertly guided through the process from start to finish. Five stars well deserved!

Luke · 20 June 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Hi Luke Thank you so much for your kind comments you were a real pleasure to deal with. All the best in your new home and the future-Adrian and the team.

5/5

Google

Bourne worked tirelessly to sell out property, sticking with us in a difficult market and coming through when we were let down by a different buyer, to save the day. Rob in particular has been a huge help throughout the entire process, and we are so thankful for the support that has been given - would highly recommend.

Kate · 20 June 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Hi kate Thank you so much for the review, Rob was delighted to have helped you.

5/5

Google

Couldn’t have had a more professional and heart warming experience! The lettings team - Daryl and Rob stand out in this particular instance, their attention to detail and care they have not just for myself but for each person who walks through the office door - are superb! I can’t thank you enough for helping me find my new home and the move in was flawless. I must also say how the sales team were just as excellent as while I had Daryl and Rob assisting me, they were taking on the role of lettings advisors - answering the phone and such - it was such a lovely experience!

Cass · 20 June 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Hi Cass Thank you so so much for the kind review

1/5

Google

Viewed a property through them which they first lied about bedrooms and a lot of other things in regards to the house. Did a viewing through the seller who was lovely and very understanding on our concerns about the property. Bourne then asked me for feedback, gave my feedback and had no response for 2 weeks until I chased up again through them. Shocking customer service, clearly uninterested in feedback unless its positive and wont make an effort to show you alternatives unless you request. Will not use again.NegativeResponsiveness, Quality, Professionalism, Value

Cara · 20 June 2020 · Bourne Estate Agents Farnham

5/5

Google

I have moved house many times and Bourne Estate Agents are brilliant from start to finish. They are all such lovely people to deal with and have helped so much in all of what can be a very stressful process , In fact apart from just being Estate Agents I feel they are all very good friends. Thank you to all of you at Bourne . The BEST Estate Agents in Farnham and probably anywhere.

Anne · 20 June 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Hi Anne, many thanks for your kind comments. The whole sales team have enjoyed working with you through the process. All the best in your new home! - Adam

5/5

Google

Having just opened a business in town we were looking for housing for our staff. Before we opened we traweled through the many estate agents in town. At Bourne we received the most amazing service and dedication to our search. From the first day walking in to be greeted by Matthew, who even took the time to gather information for us to improve our search and promised to follow up with us. We then dealt with Jos and Hannah who both went above and beyond to make sure we got the best properties for our needs. From start to finish they have provided a very thorough and professional service and were very patient with us. Who could ask for more! I highly recommend them and thank them for all their help.

Sue · 20 June 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Dear Sue, many thanks indeed for your kind review. The rental team were delighted to help you secure a property for your staff. We wish you every success with your business.

5/5

Google

I cannot thank Rob Skuse at Bourne enough for all his help with our move. He and his team provided an exemplary service. Throughout the whole process of selling and buying, Rob has been professional, pragmatic, reliable, informative and importantly treated us with dignity and respect as people rather than just making us feel like a profit unit as part of a process. It made the move, which let's face it is stressful at the best of times, a whole load more enjoyable.To top it all, Rob waited with us while we were poised to enter our new house and gave us a bottle of champers to celebrate. Top class service throughout! I will definitely be recommending and using Bourne if we move house again! Thanks Tim

Tim · 20 June 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Dear Tim, thank you ever so much for taking the time to write a review. The whole team are so pleased for you. you have bought a fantastic home. Rob is over the moon with your kind comments. Thanks again.

5/5

Google

We have been very impressed by Bourne estate agents. Our recent experience of selling properties has demonstrated to us the difference a really good estate agent makes to the process and Bourne is exceptional. We received sound advice from the start, we were very impressed with the way that potential buyers were contacted and we received an offer we accepted within a week. Following on we have been kept regularly updated on the process involving solicitors, surveyors etc. Bourne process paperwork as it comes in, there is no delay and they are always there to help. Fingers crossed all goes well from here. Thank you, Adam, Lauren, Robert, Louise and everyone at Bourne, you are a super team.

Kevin · 20 June 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Dear Kevin Thank you ever so much for taking the time to post a review. On behalf of the whole team, you have been a pleasure to deal with and we look forward to getting the sales through successfully. All the very best Adrian Cannon Local Director

5/5

Google

Great and prompt service/response. Caitlin was great to work with and always replied quickly to any queries. Lara was also great during our viewings.

Kristoff · 18 June 2020 · Bourne Estate Agents Guildford

5/5

Google

Amazing! Always on hand answer emails within minutes and always willing to speak on the phone, no waiting around! Above and beyond their job to ensure the sale of our house was a quick and easy as possible.

Lisa · 18 June 2020 · Bourne Estate Agents Ash Vale

5/5

Google

Amazing experience! Joe has been excellent at helping us with our purchase. As I was a first time buyer and had little knowledge of the whole process, having Joe guiding us at each step made it seem very smooth. It is much appreciated! Thank you!

Ataur-rahim · 18 June 2020 · Bourne Estate Agents Ash Vale

5/5

Google

A massive thanks to Joe and the team at ME Estate Agents in Ash Vale. You made the whole process of selling my house as easy as possible with amazing support and communication. If you’re thinking of selling your house then I can’t recommend this team enough.

Phil · 18 June 2020 · Bourne Estate Agents Ash Vale

5/5

Google

Joe and team helped us achieve a quick sale at the right price in a tough market. In times like these, featured listings, VR tours and professional HDR photography can be the difference between a long spell on the portals and a quick move on to your next house. Of the agents in the area (I interviewed them all!), ME Ash Vale were best on price, best on marketing, and best on service. And it's not just a sales pitch either - it carries right through to completion. No regrets if you go with Joe!

Sam · 18 June 2020 · Bourne Estate Agents Ash Vale

5/5

Google

I got my dream home thanks to ME’s Joe Joyce, my favourite Estate agent! We have been on a rollercoaster ride and every step he has supported me, even though he was representing my seller. Joe was personable and helpful and made me laugh when the stress was high. He was organised and had his finger on the pulse of every step. I would recommend ME Estate Agents to everyone, every time without a doubt! Joe and Jordan, thank you for your support, patience and candid approach to getting the job done. I love my new home.

Joanna · 18 June 2020 · Bourne Estate Agents Ash Vale

5/5

Google

We instructed Joe to sell our property just after the Ash Vale branch had opened and after we were disappointed with the service we'd received from other estate agents. It was honestly a breathe of fresh air. We were well informed and we kept in regular contact. During the sale our chain broke down several times and ME were fantastic supporting us through the difficult periods. We've thankfully now exchanged and couldn't be more grateful to the team. I would highly recommend ME over the alternative agents in the area.

Eng · 18 June 2020 · Bourne Estate Agents Ash Vale

5/5

Google

Used ME Estate Agents for Sale & Purchase - whilst Joe @ Ash Vale was officially only involved in the sale sold for us (Farnham Office for the purchase) he kept the whole team connected and guided us on both fronts throughout the whole process. Joe turned around the marketing of our property within 24hours and his friendly personable approach is great - always available and quick to reply. Our property was sold within a couple of weeks and convinced the 3D Scan had a part to play in that with no repeat viewings needed - meaning offers came in quickly Joe's style and communication is great and he kept us informed (& sane!) throughout all the way through to completion/moving day itself. Highly recommend.

Mark · 18 June 2020 · Bourne Estate Agents Ash Vale

5/5

Google

Many thanks to ME Estate Agents Ash Vale who put together a fantastic virtual 3D walk-through shop tour for our newly setup zero waste business Twin Larder. It’s a wonderful way to showcase and virtually explore properties. They use state of the art technology and Joe was very helpful and went the extra mile in delivering the finished product on the same day and right before Christmas too! As a local business ourselves, it’s great to be able to support other local businesses such as ME Estate Agents who is a credit to the local community.

Mark · 18 June 2020 · Bourne Estate Agents Ash Vale

5/5

Google

We found it really tough to choose an estate agent to work with on the sale of our property. However, from the moment we met Joe he was nothing but proactive and responsive and it was a great fit for us from the start. Throughout the viewings and sale process, Joe and his team showed integrity, attention to detail and really understood us as clients and what we wanted. The team took the time to get to know us and our property and they were highly responsive and communicative throughout and adapted their approach to suit our needs. The virtual tour and photography of our property was awesome too and certainly made our online listing stand out from the rest. We have been extremely impressed with the standard of client service from ME Estate Agents Ash Vale. Joe has been transparent and kept us in the loop at every stage (a week did not go by without an update) and we are due to complete this Friday! Thank you to Joe and the team for all your hard work selling our property and for a great experience from start to finish - we are so glad we went with you! If we ever move again, we will certainly be coming to you again!

Chhaya · 18 June 2020 · Bourne Estate Agents Ash Vale

5/5

Google

Jamie Vass provided a very good and friendly service for our recent rental move.

Alexander · 17 June 2020 · Bourne Estate Agents Cobham

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Bourne Estate Agents is among the ESTAS 2026 winners.

  • GoldESTAS 2026: Best Regional Group (6-20 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Regional Estate Agency Group by Region, South East

ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.

ESTAS winners in three years, the group and its branches: 2024, 2025, 2026. ESTAS award winner every year since 2024.

ESTAS awards by year, 2024 to 2025

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Bourne Estate Agents is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Bourne Estate Agents

Which Bourne Estate Agents office has the most reviews?

Farnham has the most, with 542 reviews rated 4.7 out of 5, followed by Guildford with 531.

Where are the Bourne Estate Agents offices?

The nine Bourne Estate Agents offices, by town:

  • Alton: 72a High Street, Alton, GU34 1ET
  • Ash Vale: 244 Shawfield Rd, Ash Vale, GU12 5DJ
  • Cobham: 13 Oakdene Parade, Cobham, KT11 2LR
  • Esher: 29 High Street, Esher, KT10 9RL
  • Farnham: 29 Downing Street, Farnham, GU9 7PD
  • Godalming: 41 High Street, Godalming, GU7 1AU
  • Guildford: 5a Trinity Gate Epsom Road, Guildford, GU1 3JT
  • Petersfield: Swan House, 2 Swan St, Petersfield, GU32 3AD
  • Woking: 36 Commercial Way, Woking, GU21 6EN
Has Bourne Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2018.

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