Trusted Agent profile

Bourne Estate Agents in Farnham, Guildford, Woking and 6 more

4.7

★★★★★ Excellent

1,951 reviews across 9 offices and 4 platforms

Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Ash Vale, Cobham and Petersfield. Together they have 1,951 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,755

Reviews on Google

All 9 offices

Facebook logo

4.6 / 5

76

Reviews on Facebook

Business-wide

Yell logo

4.2 / 5

5

Reviews on Yell

All 9 offices

Trustpilot logo

115

Reviews on Trustpilot

Business-wide

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Our offices

Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Bourne Estate Agents is among the ESTAS 2026 winners.

  • GoldESTAS 2026: Best Regional Group (6-20 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Regional Estate Agency Group by Region, South East

ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.

  • GoldESTAS 2026: Lettings (Landlords), South East (Surrey)Farnham
  • Best in CountyESTAS 2026: Surrey, Lettings (Landlords)Farnham
  • Best in PostcodeESTAS Best in Postcode 2026: GU9, Sales & Lettings (Landlords & Tenants)Farnham
  • SilverESTAS 2026: Lettings (Landlords), South East (Surrey)Guildford
  • BronzeESTAS 2026: Sales, South East (Surrey)Guildford
  • Best in PostcodeESTAS Best in Postcode 2026: GU1, Sales & Lettings (Landlords & Tenants)Guildford
  • BronzeESTAS 2026: Lettings (Tenants), South East (Surrey)Woking
  • Best in PostcodeESTAS Best in Postcode 2026: GU21, Lettings (Landlords & Tenants)Woking
  • Best in PostcodeESTAS Best in Postcode 2026: GU34, Sales & Lettings (Landlords & Tenants)Alton
  • SilverESTAS 2026: Lettings (Tenants), South East (Surrey)Godalming
  • SilverESTAS 2026: Sales, South East (Surrey)Godalming
  • BronzeESTAS 2026: Lettings (Landlords), South East (Surrey)Godalming
  • Best in PostcodeESTAS Best in Postcode 2026: GU7, Sales & Lettings (Landlords & Tenants)Godalming
  • Best in PostcodeESTAS Best in Postcode 2026: GU12, SalesAsh Vale
  • Best in PostcodeESTAS Best in Postcode 2026: KT11, Sales & Lettings (Landlords & Tenants)Cobham
  • Best in PostcodeESTAS Best in Postcode 2026: GU32, Lettings (Landlords & Tenants)Petersfield

ESTAS winners in three years, the group and its branches: 2026, 2025, 2024. ESTAS award winner every year since 2024.

ESTAS awards by year, 2025 to 2024
  • 2025 2 Gold, 2 Silver, 2 Bronze, 1 Best in County and 8 Best in Postcode across eight branches ESTAS 2025 winners

    • GoldESTAS 2025: Best Regional Group (6-20 Offices) in the UK, Lettings
    • SilverESTAS 2025: Best Regional Group (6-20 Offices) in the UK, Sales
    • Best in PostcodeESTAS Best in Postcode 2025: GU9, Lettings (Landlords & Tenants)Farnham
    • GoldESTAS 2025: Lettings (Landlords), South East (Surrey)Guildford
    • BronzeESTAS 2025: Lettings (Tenants), South East (Surrey)Guildford
    • Best in CountyESTAS 2025: Surrey, Lettings (Landlords)Guildford
    • Best in PostcodeESTAS Best in Postcode 2025: GU1, Sales & Lettings (Landlords & Tenants)Guildford
    • Best in PostcodeESTAS Best in Postcode 2025: GU21, Lettings (Tenants)Woking
    • Best in PostcodeESTAS Best in Postcode 2025: GU34, Sales & Lettings (Landlords & Tenants)Alton
    • Best in PostcodeESTAS Best in Postcode 2025: GU7, Sales & Lettings (Landlords & Tenants)Godalming
    • Best in PostcodeESTAS Best in Postcode 2025: GU12, SalesAsh Vale
    • SilverESTAS 2025: Sales, South East (Surrey)Cobham
    • BronzeESTAS 2025: Lettings (Landlords), South East (Surrey)Cobham
    • Best in PostcodeESTAS Best in Postcode 2025: KT11, Sales & Lettings (Landlords & Tenants)Cobham
    • Best in PostcodeESTAS Best in Postcode 2025: GU32, Lettings (Landlords & Tenants)Petersfield
  • 2024 1 award ESTAS 2024 winners

    • WinnerESTAS 2024: Best Local Estate Agency Group by Region, South East (Surrey)

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Bourne Estate Agents is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.

EA Masters by year, 2020 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Reviews on Google

Showing 1,755 reviews on Google only. Show every review

5/5

Google

We are extremely satisfied with the excellent service provided by Bourne Estates Alton. We are currently looking for a home in the Bordon area, and Steph Swainston ( Letting Consultant) was absolutely fantastic. She was incredibly helpful during the viewing, explained everything clearly, and took the time to discuss exactly what we were looking for. Her dedication truly helped us in our journey to find our dream home. Highly recommended!

Citra · 12 June 2026 · Bourne Estate Agents Alton

Agent replied · 12 October 2026

Thank you for your review, Citra. It is greatly appreciated and your kind words will be passed onto Steph.

5/5

Google

Great from the start - from initial viewing to the whole application process. Thanks!

Nat · 12 June 2026 · Bourne Estate Agents Alton

Agent replied · 12 October 2026

Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.

5/5

Google

Had a fantastic and easy time dealing with Amber M and the team at Bourne Farnham. Right from the start it was such an easy and hassle free time. Would very highly recommend to anyone. Amber made it such a smooth process right from the start. Thank you once again. 👍🙌 …

Mark · 12 June 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.

5/5

Google

I have just rented a flat through Bourne Estate Agents Farnham. When i made my initial call Amber picked up the phone and she has been amazing throughout my rental experience. She has been efficient, friendly and stopped at nothing to help me find a place. I am not surprised i ended up renting through them. Elarose and Becky have also been fab to work with. I think Amber has a great career ahead of her. Thank you so much.

Amanda · 12 June 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

We had a fantastic experience with Elarose in securing a rental property. She completely understood our requirements and was proactive and helpful throughout the entire process which made it totally seamless. Thanks again!

Sarah · 12 June 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you for your review, Sarah. It is greatly appreciated and your kind words will be passed onto Elarose.

1/5

Google

Unfortunately, I rented a flat from Bourne and had to leave just 4 months after moving in as I discovered through my own investigating that there was multiple safety requirements not met. When I raised this with Bourne they showed no urgency, understanding or concern. Like the landlord, it's clear they have no idea of the regulations put in place to keep people safe. They allowed me to rent the flat knowing it wasn't properly registered as a residential property, which meant I had no bin collections and was unable to get wifi without paying business rates. The landlord let me surrender the tenancy, I'd assumed this was so the work that needed to be done would take place but presumably not as the flat was re-let just a couple of weeks later. Overall a very disappointing experience, other than Elarose who seemed to be the only one with real compassion and prompt email responses.

Alexandra · 12 June 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you for taking the time to leave a review. We are sorry to hear that you were dissatisfied with your experience, and we appreciate all feedback as it helps us continually improve our service. We understand your concerns and would like to clarify that the property was inspected by the relevant Building Control and Fire Safety authorities. At no stage was the property deemed unsafe for occupation or subject to a prohibition on occupation by the relevant authorities. Following these inspections, a number of matters were identified for the landlord to address, to which he is doing. Whilst we appreciate that you were unhappy with the situation, we worked with both you and the landlord to reach an amicable resolution, and the landlord agreed to release you from your tenancy early. We were pleased that this arrangement could be reached without further obligation on your part. We are grateful for your kind comments regarding Elarose and will ensure your feedback is passed on to her. We wish you all the best in your new home.

5/5

Google

Rebecca Park from the Farnham branch went above and beyond what you would expect from an Estate Agent. From the first appointment through to the day of completion, she showed compassion and understanding with every step of my late Grandmother’s property. Her communication was brilliant as well as knowledge and guidance which was gratefully received by our family during an extremely emotional time. I personally cannot thank her enough. I will certainly be recommending Bourne Estate Agents to anyone looking to sell a property.

Jessy · 12 June 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you for your review, Jessy. It is greatly appreciated and your kind words will be passed onto Rebecca.

4/5

Google

Patrick Fijalkowski, Senior Sales Consultant at Farnham Bourne Estate Agents, was outstanding. He was always polite, efficient and practical. A credit to his team and the Bourne Estate Agent brand.

Jonathan · 12 June 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you, Jonathan, your review is appreciated. Regards Andrew and the team at Bourne.

5/5

Google

I’ve recently bought a flat through Bourne Estate Agents and Harry could not have been more helpful. He was incredibly friendly and always on hand to answer many silly questions from a first time buyer. He made the whole process seem very simple and seamless, I could not recommend him enough. Absolutely amazing service.

Frederick · 12 June 2026 · Bourne Estate Agents Guildford

Agent replied · 12 October 2026

Thank you for your review, Frederick. It is greatly appreciated and your kind words will be passed onto Harry.

5/5

Google

Couldn’t be any happier with my new Flat in Cobham. Jordan was excellent throughout the whole process, he helped answer every single question without flaw and I could truly tell he cared through out the whole process. A true credit to the firm , highly recommended! Thank you Jordan

Luke · 11 June 2026 · Bourne Estate Agents Cobham

Agent replied · 11 October 2026

Thank you for your review, Luke. It is greatly appreciated and your kind words will be passed onto Jordan.

5/5

Google

I recently exchanged on a property through Bourne Estate Agents in Cobham and received exceptional service from Jordan Gold throughout the entire process. Buying a house can be stressful, but Jordan was incredibly professional, responsive and supportive from start to finish. He kept me informed at every stage, was always available to answer questions, and worked tirelessly to keep everything moving forward. His communication was excellent and his knowledge, dedication and genuine commitment to delivering a great customer experience made a huge difference. I always felt i was in safe hands and would not hesitate to recommend him and the team at Bourne to anyone buying or selling a property. Thank you, Jordan, for all your hard work and support, it was hugely appreciated.

K · 11 June 2026 · Bourne Estate Agents Cobham

Agent replied · 11 October 2026

Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.

5/5

Google

Rating only, no written review.

Michele · 12 May 2026 · Bourne Estate Agents Alton

Agent replied · 12 October 2026

Thank you for taking the time to leave a 5-star review, Michele.

5/5

Google

Elarose helped us with having the smoothest experience when it came to our first ever time renting ! She accommodated viewing times that worked for us , was quick in providing answers to the questions we had. Overall she was lovely to deal with and I would definitely recommend using Bourne Estate Agents !!

James · 12 May 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you for your review, James. It is greatly appreciated and your kind words will be passed onto Elarose.

5/5

Google

Highly Recommended! The Lettings team went over and beyond, to make our move as smooth as possible. Fast communication, efficient and professional throughout. Big shout out to Elarose! for her continued effort, dedication and patience from start to finish. Becky and Amber thank you for your help and support. 5*Customer Service!

Charlene · 12 May 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

Elarose was very helpful throughout the letting process and maintained excellent communication at every stage. Arranging a viewing was quick & straightforward.

S · 14 April 2026 · Bourne Estate Agents Farnham

Agent replied · 16 April 2026

Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

We had a fantastic experience with Bourne Estate Agents while securing our flat in central Farnham. From start to finish, the process was smooth, efficient, and far less stressful than we expected. A special thank you to Elarose, who was personable, approachable, and incredibly responsive every step of the way. She kept us informed throughout the entire process, answered all our questions promptly, and made sure everything moved forward without unnecessary delays. Her genuinely friendly attitude made a real difference, and we felt confident that we were in good hands. We would highly recommend Bourne Estate Agents in Farnham to anyone looking for a reliable and supportive team when moving home! Lewis and Owen

Lewis · 13 April 2026 · Bourne Estate Agents Farnham

Agent replied · 16 April 2026

Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.

1/5

Google

I had a very disappointing experience with Bourne Estate Agency. While everything was smooth during our stay at the property, the issues began after we vacated. We left the property on the agreed date, handed over the keys properly, and fulfilled all expectations set by both the landlord and the agency. However, it has now been nearly 3, 4 months, and we have still not received our deposit back. We have repeatedly reached out via email to request updates and an estimated timeline, but have received little to no meaningful response. Most of the time, we only get automated replies stating that the concerned person is not in the office. This level of communication and lack of accountability is extremely frustrating. If someone is unavailable, there should be a proper system in place to handle tenant concerns this is not something tenants should have to deal with. As per UK regulations, deposits should be returned within a reasonable timeframe after the tenancy ends, which has clearly not been the case here. Overall, I am very disappointed with how this situation has been handled. I would not recommend this agency based on my experience.

Gunjan · 11 April 2026 · Bourne Estate Agents Guildford

Agent replied · 16 April 2026

Dear Gunjan, Thank you for sharing your feedback. We’re sorry to hear about your experience and would like the opportunity to look into this further to address your concerns. Please contact us directly at hello@bourneestateagents.com with more details so we can investigate the matter. Kind Regards

5/5

Google

Brilliant experience from start to finish with Elarose. Very friendly, helpful throughout the letting process. Well recommended. Thank you Elarose

Jamie · 10 April 2026 · Bourne Estate Agents Farnham

Agent replied · 16 April 2026

Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.

5/5

Google

Bourne have been incredible from start to finish. As a first time landlord, I felt completely supported throughout and nothing was ever too much trouble. Becky and Elarose went above and beyond, always flexible, responsive and genuinely caring about getting the right fit. They didn’t just find tenants, they found the perfect ones. A seamless, stress free experience and I’d recommend them without hesitation.

Cherry · 10 April 2026 · Bourne Estate Agents Farnham

Agent replied · 16 April 2026

Thank you for your review, Cherry. It is greatly appreciated and your kind words will be passed onto the lettings team.

5/5

Google

Always a pleasure dealing with this branch. Elarose in particular has been super helpful and always prompt with emails. Well done to the team also for an all round great service.

Lee · 10 April 2026 · Bourne Estate Agents Farnham

Agent replied · 16 April 2026

Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.

5/5

Google

They are extremely professional, punctual, and well organised, and they quickly understand your preferences and what you are looking for.

Nuria · 9 April 2026 · Bourne Estate Agents Alton

Agent replied · 16 April 2026

Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.

5/5

Google

Despite not ending up with a Bourne property, I must appreciate and share how beautiful their customer care and communication is. I had Szymon who showed us 2 properties and kept in consistent communication despite my complicated and constantly changing situation. I could not thank him enough and wish to go with bourne again next time I move due to having such a positive experience with them.

Tatiana · 9 April 2026 · Bourne Estate Agents Guildford

Agent replied · 16 April 2026

Thank you for taking the time to leave your review. Szymon prides himself on providing the best possible experience and we greatly appreciate you sharing your feedback. We hope you enjoy your new rental property and we will be waiting next time to assist with your move. Regards Bourne.

5/5

Google

Fantastic service. Very friendly staff and competitive prices. Thanks to Harry and Jim as well as Alex. Highly recommend. Thanks Bourne!

Carla · 9 April 2026 · Bourne Estate Agents Guildford

Agent replied · 16 April 2026

Thank you, Carla! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

I let my property through Bourne. The letting team has worked very efficiently and found very nice tenants for me. Hannah has always been very helpful. Thank you Hannah and letting team.

Yuxi · 9 April 2026 · Bourne Estate Agents Esher

Agent replied · 16 April 2026

Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Bourne Estate Agents

Which Bourne Estate Agents office has the most reviews?

Farnham has the most, with 541 reviews rated 4.7 out of 5, followed by Guildford with 538.

Where are the Bourne Estate Agents offices?

The nine Bourne Estate Agents offices, by town:

  • Alton: 72a High Street, Alton, GU34 1ET
  • Ash Vale: 244 Shawfield Rd, Ash Vale, GU12 5DJ
  • Cobham: 13 Oakdene Parade, Cobham, KT11 2LR
  • Esher: 29 High Street, Esher, KT10 9RL
  • Farnham: 29 Downing Street, Farnham, GU9 7PD
  • Godalming: 41 High Street, Godalming, GU7 1AU
  • Guildford: 5a Trinity Gate Epsom Road, Guildford, GU1 3JT
  • Petersfield: Swan House, 2 Swan St, Petersfield, GU32 3AD
  • Woking: 36 Commercial Way, Woking, GU21 6EN
Has Bourne Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches have also won 22 other industry awards since 2018.

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