★★★★★ 5/5
GoogleWe are extremely satisfied with the excellent service provided by Bourne Estates Alton.
We are currently looking for a home in the Bordon area,
and Steph Swainston ( Letting Consultant) was absolutely fantastic. She was incredibly helpful during the viewing, explained everything clearly, and took the time to discuss exactly what we were looking for.
Her dedication truly helped us in our journey to find our dream home. Highly recommended!
Citra · 12 June 2026 · Bourne Estate Agents Alton
Agent replied · 12 October 2026
Thank you for your review, Citra. It is greatly appreciated and your kind words will be passed onto Steph.
★★★★★ 5/5
GoogleGreat from the start - from initial viewing to the whole application process. Thanks!
Nat · 12 June 2026 · Bourne Estate Agents Alton
Agent replied · 12 October 2026
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
★★★★★ 5/5
GoogleHad a fantastic and easy time dealing with Amber M and the team at Bourne Farnham. Right from the start it was such an easy and hassle free time. Would very highly recommend to anyone. Amber made it such a smooth process right from the start. Thank you once again. 👍🙌 …
Mark · 12 June 2026 · Bourne Estate Agents Farnham
Agent replied · 12 October 2026
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
★★★★★ 5/5
GoogleI have just rented a flat through Bourne Estate Agents Farnham. When i made my initial call Amber picked up the phone and she has been amazing throughout my rental experience. She has been efficient, friendly and stopped at nothing to help me find a place. I am not surprised i ended up renting through them. Elarose and Becky have also been fab to work with. I think Amber has a great career ahead of her. Thank you so much.
Amanda · 12 June 2026 · Bourne Estate Agents Farnham
Agent replied · 12 October 2026
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
★★★★★ 5/5
GoogleWe had a fantastic experience with Elarose in securing a rental property. She completely understood our requirements and was proactive and helpful throughout the entire process which made it totally seamless. Thanks again!
Sarah · 12 June 2026 · Bourne Estate Agents Farnham
Agent replied · 12 October 2026
Thank you for your review, Sarah. It is greatly appreciated and your kind words will be passed onto Elarose.
★★★★★ 1/5
GoogleUnfortunately, I rented a flat from Bourne and had to leave just 4 months after moving in as I discovered through my own investigating that there was multiple safety requirements not met. When I raised this with Bourne they showed no urgency, understanding or concern. Like the landlord, it's clear they have no idea of the regulations put in place to keep people safe. They allowed me to rent the flat knowing it wasn't properly registered as a residential property, which meant I had no bin collections and was unable to get wifi without paying business rates. The landlord let me surrender the tenancy, I'd assumed this was so the work that needed to be done would take place but presumably not as the flat was re-let just a couple of weeks later. Overall a very disappointing experience, other than Elarose who seemed to be the only one with real compassion and prompt email responses.
Alexandra · 12 June 2026 · Bourne Estate Agents Farnham
Agent replied · 12 October 2026
Thank you for taking the time to leave a review. We are sorry to hear that you were dissatisfied with your experience, and we appreciate all feedback as it helps us continually improve our service.
We understand your concerns and would like to clarify that the property was inspected by the relevant Building Control and Fire Safety authorities. At no stage was the property deemed unsafe for occupation or subject to a prohibition on occupation by the relevant authorities. Following these inspections, a number of matters were identified for the landlord to address, to which he is doing.
Whilst we appreciate that you were unhappy with the situation, we worked with both you and the landlord to reach an amicable resolution, and the landlord agreed to release you from your tenancy early. We were pleased that this arrangement could be reached without further obligation on your part.
We are grateful for your kind comments regarding Elarose and will ensure your feedback is passed on to her.
We wish you all the best in your new home.
★★★★★ 5/5
GoogleRebecca Park from the Farnham branch went above and beyond what you would expect from an Estate Agent. From the first appointment through to the day of completion, she showed compassion and understanding with every step of my late Grandmother’s property. Her communication was brilliant as well as knowledge and guidance which was gratefully received by our family during an extremely emotional time. I personally cannot thank her enough. I will certainly be recommending Bourne Estate Agents to anyone looking to sell a property.
Jessy · 12 June 2026 · Bourne Estate Agents Farnham
Agent replied · 12 October 2026
Thank you for your review, Jessy. It is greatly appreciated and your kind words will be passed onto Rebecca.
★★★★★ 4/5
GooglePatrick Fijalkowski, Senior Sales Consultant at Farnham Bourne Estate Agents, was outstanding. He was always polite, efficient and practical. A credit to his team and the Bourne Estate Agent brand.
Jonathan · 12 June 2026 · Bourne Estate Agents Farnham
Agent replied · 12 October 2026
Thank you, Jonathan, your review is appreciated. Regards Andrew and the team at Bourne.
★★★★★ 5/5
GoogleI’ve recently bought a flat through Bourne Estate Agents and Harry could not have been more helpful. He was incredibly friendly and always on hand to answer many silly questions from a first time buyer. He made the whole process seem very simple and seamless, I could not recommend him enough. Absolutely amazing service.
Frederick · 12 June 2026 · Bourne Estate Agents Guildford
Agent replied · 12 October 2026
Thank you for your review, Frederick. It is greatly appreciated and your kind words will be passed onto Harry.
★★★★★ 5/5
GoogleCouldn’t be any happier with my new Flat in Cobham. Jordan was excellent throughout the whole process, he helped answer every single question without flaw and I could truly tell he cared through out the whole process. A true credit to the firm , highly recommended! Thank you Jordan
Luke · 11 June 2026 · Bourne Estate Agents Cobham
Agent replied · 11 October 2026
Thank you for your review, Luke. It is greatly appreciated and your kind words will be passed onto Jordan.
★★★★★ 5/5
GoogleI recently exchanged on a property through Bourne Estate Agents in Cobham and received exceptional service from Jordan Gold throughout the entire process.
Buying a house can be stressful, but Jordan was incredibly professional, responsive and supportive from start to finish. He kept me informed at every stage, was always available to answer questions, and worked tirelessly to keep everything moving forward. His communication was excellent and his knowledge, dedication and genuine commitment to delivering a great customer experience made a huge difference.
I always felt i was in safe hands and would not hesitate to recommend him and the team at Bourne to anyone buying or selling a property.
Thank you, Jordan, for all your hard work and support, it was hugely appreciated.
K · 11 June 2026 · Bourne Estate Agents Cobham
Agent replied · 11 October 2026
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
★★★★★ 5/5
GoogleRating only, no written review.
Michele · 12 May 2026 · Bourne Estate Agents Alton
Agent replied · 12 October 2026
Thank you for taking the time to leave a 5-star review, Michele.
★★★★★ 5/5
GoogleElarose helped us with having the smoothest experience when it came to our first ever time renting ! She accommodated viewing times that worked for us , was quick in providing answers to the questions we had. Overall she was lovely to deal with and I would definitely recommend using Bourne Estate Agents !!
James · 12 May 2026 · Bourne Estate Agents Farnham
Agent replied · 12 October 2026
Thank you for your review, James. It is greatly appreciated and your kind words will be passed onto Elarose.
★★★★★ 5/5
GoogleHighly Recommended! The Lettings team went over and beyond, to make our move as smooth as possible. Fast communication, efficient and professional throughout. Big shout out to Elarose! for her continued effort, dedication and patience from start to finish. Becky and Amber thank you for your help and support.
5*Customer Service!
Charlene · 12 May 2026 · Bourne Estate Agents Farnham
Agent replied · 12 October 2026
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
★★★★★ 5/5
GoogleElarose was very helpful throughout the letting process and maintained excellent communication at every stage. Arranging a viewing was quick & straightforward.
S · 14 April 2026 · Bourne Estate Agents Farnham
Agent replied · 16 April 2026
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
★★★★★ 5/5
GoogleWe had a fantastic experience with Bourne Estate Agents while securing our flat in central Farnham. From start to finish, the process was smooth, efficient, and far less stressful than we expected.
A special thank you to Elarose, who was personable, approachable, and incredibly responsive every step of the way. She kept us informed throughout the entire process, answered all our questions promptly, and made sure everything moved forward without unnecessary delays.
Her genuinely friendly attitude made a real difference, and we felt confident that we were in good hands.
We would highly recommend Bourne Estate Agents in Farnham to anyone looking for a reliable and supportive team when moving home!
Lewis and Owen
Lewis · 13 April 2026 · Bourne Estate Agents Farnham
Agent replied · 16 April 2026
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
★★★★★ 1/5
GoogleI had a very disappointing experience with Bourne Estate Agency.
While everything was smooth during our stay at the property, the issues began after we vacated. We left the property on the agreed date, handed over the keys properly, and fulfilled all expectations set by both the landlord and the agency.
However, it has now been nearly 3, 4 months, and we have still not received our deposit back. We have repeatedly reached out via email to request updates and an estimated timeline, but have received little to no meaningful response. Most of the time, we only get automated replies stating that the concerned person is not in the office.
This level of communication and lack of accountability is extremely frustrating. If someone is unavailable, there should be a proper system in place to handle tenant concerns this is not something tenants should have to deal with.
As per UK regulations, deposits should be returned within a reasonable timeframe after the tenancy ends, which has clearly not been the case here.
Overall, I am very disappointed with how this situation has been handled. I would not recommend this agency based on my experience.
Gunjan · 11 April 2026 · Bourne Estate Agents Guildford
Agent replied · 16 April 2026
Dear Gunjan,
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like the opportunity to look into this further to address your concerns.
Please contact us directly at hello@bourneestateagents.com with more details so we can investigate the matter.
Kind Regards
★★★★★ 5/5
GoogleBrilliant experience from start to finish with Elarose. Very friendly, helpful throughout the letting process. Well recommended. Thank you Elarose
Jamie · 10 April 2026 · Bourne Estate Agents Farnham
Agent replied · 16 April 2026
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
★★★★★ 5/5
GoogleBourne have been incredible from start to finish. As a first time landlord, I felt completely supported throughout and nothing was ever too much trouble.
Becky and Elarose went above and beyond, always flexible, responsive and genuinely caring about getting the right fit. They didn’t just find tenants, they found the perfect ones.
A seamless, stress free experience and I’d recommend them without hesitation.
Cherry · 10 April 2026 · Bourne Estate Agents Farnham
Agent replied · 16 April 2026
Thank you for your review, Cherry. It is greatly appreciated and your kind words will be passed onto the lettings team.
★★★★★ 5/5
GoogleAlways a pleasure dealing with this branch. Elarose in particular has been super helpful and always prompt with emails. Well done to the team also for an all round great service.
Lee · 10 April 2026 · Bourne Estate Agents Farnham
Agent replied · 16 April 2026
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
★★★★★ 5/5
GoogleThey are extremely professional, punctual, and well organised, and they quickly understand your preferences and what you are looking for.
Nuria · 9 April 2026 · Bourne Estate Agents Alton
Agent replied · 16 April 2026
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
★★★★★ 5/5
GoogleDespite not ending up with a Bourne property, I must appreciate and share how beautiful their customer care and communication is. I had Szymon who showed us 2 properties and kept in consistent communication despite my complicated and constantly changing situation. I could not thank him enough and wish to go with bourne again next time I move due to having such a positive experience with them.
Tatiana · 9 April 2026 · Bourne Estate Agents Guildford
Agent replied · 16 April 2026
Thank you for taking the time to leave your review. Szymon prides himself on providing the best possible experience and we greatly appreciate you sharing your feedback. We hope you enjoy your new rental property and we will be waiting next time to assist with your move. Regards Bourne.
★★★★★ 5/5
GoogleFantastic service. Very friendly staff and competitive prices. Thanks to Harry and Jim as well as Alex. Highly recommend. Thanks Bourne!
Carla · 9 April 2026 · Bourne Estate Agents Guildford
Agent replied · 16 April 2026
Thank you, Carla! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
★★★★★ 5/5
GoogleI let my property through Bourne. The letting team has worked very efficiently and found very nice tenants for me. Hannah has always been very helpful. Thank you Hannah and letting team.
Yuxi · 9 April 2026 · Bourne Estate Agents Esher
Agent replied · 16 April 2026
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
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