Trusted Agent profile

Bourne Estate Agents in Farnham, Guildford, Woking and 6 more

4.7

★★★★★ Excellent

1,944 reviews across 9 offices and 4 platforms

Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Ash Vale, Cobham and Petersfield. Together they have 1,944 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,755

Reviews on Google

All 9 offices

Facebook logo

4.6 / 5

68

Reviews on Facebook

Business-wide

Yell logo

4.2 / 5

5

Reviews on Yell

All 9 offices

Trustpilot logo

116

Reviews on Trustpilot

Business-wide

Our offices

Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,755 reviews on Google only. Show every review

5/5

Google

Both sold my property and bought another through Bourne. Fantastic team, very professional and helpful at every stage! I dealt mainly with Ross who was great; professional and always willing to go the extra mile. Would definitely recommend Bourne to others. Thanks guys!

Lavinia · 27 August 2020 · Bourne Estate Agents Woking

5/5

Google

I thought Darryl and Bourne were brilliant from the first time i called about renting, He answered all my questions, and made me feel at ease with the process, i would recommend using Bourne and Darryl if possible. 5 StarsPositiveQuality, Professionalism

Carl · 26 August 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Hi Carl Thank you so much for your kind comments you were a real pleasure to deal with. All the best in your new home and the future-Adrian and the team.

5/5

Google

Daryl from the Lettings Department at Bourne was quite brilliant in finding us an ideal tenant for our property, at the asking price within two days of us instructing him to market the house for us. And that during these difficult and unusual times of lockdown. We appreciated Daryl's expert knowledge of the market and advice on how the property should be marketed. All in all a very positive experience and as or when we need to let the house again, Daryl will be our first and only port of call - thankyou!PositiveResponsiveness, Quality, Professionalism

Nick · 26 August 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Hi Nick Thank you so much for your kind comments.

4/5

Google

Rating only, no written review.

Raquel · 18 August 2020 · Bourne Estate Agents Guildford

Agent replied · 21 November 2024

Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. Regards Bourne Estate Agents.

5/5

Google

Caitlin was great, had viewings with all sorts of other estate agencies and were let down by a number of them or didn’t get any replies. Caitlin however was very responsive, was very honest and gave great advice. Overall was very helpful and friendly and will definitely recommend to anyone looking for somewhere to live in August!PositiveResponsiveness, Quality, Professionalism

Amy · 25 June 2020 · Bourne Estate Agents Guildford

1/5

Google

Rating only, no written review.

Mike · 20 June 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Dear Mike, We are sorry to read your recent review. Bourne take any negative feedback very seriously and I am keen to understand more about the circumstances behind your bad experience. Please may I ask that you contact me as soon as possible by emailing acannon@bourneestateagents.com or alternatively you can call me directly on 01252 723383. Kind regards, Adrian Cannon, Director

5/5

Google

Thanks for finding our ideal home. We are very happy.

Shane · 20 June 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Dear Shane, thank you for the kind review. All the very best-Rob

5/5

Google

Great service. Had a tricky chain but was kept informed at all times and we finally got there. Very personalised service throughout.

Phil · 20 June 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Thank you so much Phil, so pleased for you both-all the best

5/5

Google

Fast working team with great personal skills, the whole process was done quickly and walked through with good detail. Recommend to anyone.

GreatFilms · 20 June 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Hi Thank you for the kidn review

1/5

Google

I found them rude ..I saw a man outside taking photos and questioned him asking if next door was going on the market..his reply was ""ask them" yet he was taking photos of my property...I've looked on line and it's my house that stands out..and the photos of the house next door are old photos of when the property was converted..not how it looks now..overgrown garden..ect

June · 20 June 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Dear June, many thanks for spending the time to write a review. Unfortunately as you are not a client of Bourne it is difficult to review your comments in detail, however we understand that one of the team replied to your question by purely saying that we cannot discuss what your neighbours plans are, but suggested that you ask them directly as the information was confidential at that exact time. The client instructed us to use the old photography to represent their home in the way they felt best. Please do feel to call me if I can help in any other way-Kind regards Adrian 01252 723383.

5/5

Google

We recently purchased a house being sold by this firm. We found them very professional and helpful which allowed a very smooth and stress free process for both parties.

Robert · 20 June 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Hi Robert Thank you so much for your kind comments you were a real pleasure to deal with. All the best in your new home and the future-Adrian and the team.

5/5

Google

Daryl was great dealing with our rental, always positive and friendly , not to mention getting everything done just as he said he would would 100% recommend!PositiveResponsiveness, Quality, Professionalism, Value

Miss · 20 June 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Good afternoon Thank you so much for your kind comments.

5/5

Google

Daryl was helpful, friendly and professional, made our move easy and very quick, would definitely go through Bournes again - thank youPositiveResponsiveness, Quality, Professionalism, Value

Gwendoline · 20 June 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Hi Gwendoline Thank you so much for your kind comments you were a real pleasure to deal with. All the best in your new home and the future-Adrian and the team.

5/5

Google

Bournes lettings have been professional, helpful and have kept me informed throughout the rental process. I have no hesitation in recommending them.

Sally · 20 June 2020 · Bourne Estate Agents Farnham

5/5

Google

Hannah Pollard and the team were attentive, diligent and fabulous from the first viewing through to move-in day. Hannah was always on hand to answer my questions , no matter how small or strange. As a young woman who is brand new to the world of solo-living it meant a great deal to have such caring estate agents who really looked after me in the process. In particular Hannah acted brilliantly on my behalf and in my interest to secure my letting and made , what i thought would be a horrendously stressful , unenjoyable process, so much easier! Thoroughly recommend. Thankyou :)

Hana · 20 June 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Hi Hana, Thanks a lot for your review it is always lovely to hear that our team are putting in 110%. Wish you all the best in your new home! - Josiah

5/5

Google

The most kindness and accurate agency that we had ever meet în the last 5 years and we are very grateful to Mr Daryl Atkinson and his team whom helped us to sort out with a new tenancy during a very difficult period worldwide! We do not have words to thank you for your patience and for your support that you showed us! With all the respect and regards to Mr Daryl Atkinson from Mrs and Mr Ioana! WELL DONE! YOU ARE THE BEST!PositiveResponsiveness, Quality, Professionalism, Value

Mirela · 20 June 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Hi Mirela Thank you so much for the kind review.

5/5

Google

We had a very emotional sale of our fathers home but we got there in the end even after lockdown! The team have been very easy to talk to and always answered calls and emails but have to really say thank you to Rob Skuse who kept me as sane as possible throughout a long journey. Professional, kind and genuinely an easy person to deal with. Thank you!

Alexandra · 20 June 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Hi Alex Thank you so much for your kind comments you were a real pleasure to deal with. All the best for the future-Adrian and the team.

5/5

Google

Thank you so much to the Bourne team for all their dedication on our purchase, especially to Louise for all her work holding the chain together in try circumstances and to Adrian for knowing as soon as the house came onto his books that it was exactly the place we were looking for. We are so excited for our impending move. Thank you again.

Emma · 20 June 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Hi Emma, we are so pleased the process went through in the end for you all. I am delighted we matched the house to you. We wish you all the happiness in your new home- Thanks again-Adrian

5/5

Google

I just wanted to take the opportunity to say a very big thank you to Jos and the rest of the team at Bourne. Communication was fantastic throughout the letting process. Jos was highly professional and provided sound, impartial advice. I couldn't recommend Bourne to any higher extent. Thank you.

Tom · 20 June 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Hi Tom We really appreciate your review, thank you so much.

2/5

Google

Very disappointed from a reptutable company. They " found " us a buyer in november who apparently had cash to buy the property, 6 months after the offer still no completion on the property and looked like they never had the money in the first place. In my opinion not enough research was done into where the money was coming from and proof of funds. We then remarketed the house with Bourne and had very little interest and all of the chasing up following viewings had to be done by myself. Wasted 8 months of trying to sell with Bourne.

Dale · 20 June 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Dear Dale, we are very disappointed to receive your recent review. We carry out due diligence on all buyers. We confirmed your buyer had appropriate funds available and we set all sales up in good faith. Unfortunately the buyer didn’t meet their commitments on timelines, despite us chasing them through as much as possible and although they had committed financially with carrying out a full survey and submitted searches, they failed to follow through with exchanging contracts. We appreciate this was extremely disappointing for you, however the buyers final choice was out of our control. In terms of the viewing feedback, in most cases it can take between 24-48 hours for a viewer to give their considered feedback, which we then instantly pass on to our sellers should we receive it. You often called us within an hour or so of a viewing finishing, which did not allow sufficient time for us to gather detailed feedback. We always aim to provide a high level of customer satisfaction and are sorry if you feel your expectations were not met on this occasion - I will be happy to discuss the matter in more detail should you wish to, so do not hesitate to contact me on 01252 723383 or alternatively email me directly acannon@bourneestateagents.com

5/5

Google

Simply can’t recommend more highly! A huge and heartfelt thank you to the AMAZING #TeamBourne and their Farnham office. Humungous thank you to Adrian Cannon, Adam Pinfield, Rob Skuse, Lauren Girdleston and Louise Ayshford for their commitment, dedication, advice, support and help through what was a challenging ride! What a brilliant team. We met Adam Pinfield back in March 2019 when he came to our Farnham house to discuss marketing our property. From the get go, I was really impressed with their market credentials and felt very confident after meeting Adam that this was the team for the job! Adam helped us to secure the house we wanted to buy locally for which we are very grateful. He was really informative and so professional throughout the negotiations. We needed to sell our house in a challenging market (spring / summer 2019) and Adam got us under offer on the first day our house went onto the market. Sadly, our buyers fell through due to no fault of there’s or the team at the Bourne. The house went straight back onto the market and again it was under offer within a week with a second family with Adrian Cannon providing loads of fantastic support. This also did not work out due to a change in circumstance for this family. It was third time lucky and this time the lovely Lauren Girdleston managed to get our house swiftly back under offer within a week of it going back on the market. We then managed to exchange in less than four weeks. Impressive work Team Bourne! During this rollercoaster ride the Bourne managed to keep the whole chain moving forward and together. Thanks to Louise for pulling it all together at the end with the rest of the chain. Thanks to Adrian as he supported us throughout the whole process and always gave us really helpful advice and support. Special thanks also to Rob Skuse who was helped during the five months from start to finish. Rob is great to work with, always positive, honest, helpful and professional. Big thanks to Adam for helping us to secure the house we are buying! I’d really recommend Adam to anyone who wants to get their Farnham property sold. He’s a fantastic negotiator and I think he could probably sell ice to eskimos! Finally, a big thanks to the lovely Lauren who was the calming voice of our final sale. She’s such a delight to deal with and keeps both the seller and buyer happy! In a nutshell, if you have a house to sell in Farnham I can’t recommend them more highly. We’re so grateful to you all, thank you so much.

Tooting · 20 June 2020 · Bourne Estate Agents Farnham

5/5

Google

Just wanted to say a big thank you to Rob Skuse and the team at Bourne's for managing the sale of our property so seamlessly. Professional and courteous at all times, provided a high level of service. We would highly recommend using Bourne's without any hesitation.

Elaine · 20 June 2020 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Hi Elaine, many thanks indeed for your kind review, Rob and the team were delighted to help and get you moved. All the very best for the future.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Bourne Estate Agents is among the ESTAS 2026 winners.

  • GoldESTAS 2026: Best Regional Group (6-20 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Regional Estate Agency Group by Region, South East

ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.

ESTAS winners in three years, the group and its branches: 2024, 2025, 2026. ESTAS award winner every year since 2024.

ESTAS awards by year, 2024 to 2025

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Bourne Estate Agents is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Bourne Estate Agents

Which Bourne Estate Agents office has the most reviews?

Farnham has the most, with 542 reviews rated 4.7 out of 5, followed by Guildford with 531.

Where are the Bourne Estate Agents offices?

The nine Bourne Estate Agents offices, by town:

  • Alton: 72a High Street, Alton, GU34 1ET
  • Ash Vale: 244 Shawfield Rd, Ash Vale, GU12 5DJ
  • Cobham: 13 Oakdene Parade, Cobham, KT11 2LR
  • Esher: 29 High Street, Esher, KT10 9RL
  • Farnham: 29 Downing Street, Farnham, GU9 7PD
  • Godalming: 41 High Street, Godalming, GU7 1AU
  • Guildford: 5a Trinity Gate Epsom Road, Guildford, GU1 3JT
  • Petersfield: Swan House, 2 Swan St, Petersfield, GU32 3AD
  • Woking: 36 Commercial Way, Woking, GU21 6EN
Has Bourne Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2018.

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