Trusted Agent profile
★★★★★
1,944 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Ash Vale, Cobham and Petersfield. Together they have 1,944 reviews on four platforms, rated 4.7 out of 5 overall.
1,755
Reviews on Google
All 9 offices
68
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
116
Reviews on Trustpilot
Business-wide
Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
Showing 1,755 reviews on Google only. Show every review
5/5
GoogleGreat service from Andy and Ross. They were efficient putting our property up for sale and we sold nice and quickly too. They also provided a good service chasing up solicitors to get us to exchange.
Dear Sally, Thank you for your 5* review, we pride ourselves on delivering a 5* service and we are grateful for your business. We look forward to seeing you on completion. Kind Regards Andy Gearing - Local Director
5/5
GoogleAndy and Ross made our House move virtually stress-free, even though it took place during a pandemic... They listened to and carried out our requirements and kept us fully informed at all times, in a calm and professional manner. Highly recommendedPositiveResponsiveness, Professionalism
Dear David, Thank you for your recent review, I am so pleased we were able to make the move happen for you. I am aware you had tried in previous years with other agents without success. Moving home can be a very stressful period, here at Bourne we pride ourselves on taking the stress from our clients and delivering a 5* customer service. I would like to wish you and Linda our best wishes and we hope you are enjoying your new home. Kind Regards Andy Gearing - Director
5/5
GoogleGreat estate agents. Managed to generate lots of viewings / interest very quickly. In fact we sold our property with them on 2 occasions both within 24 hours of listing going live. Would strongly recommend the team at Woking. ThanksPositiveResponsiveness, Professionalism
Dear Anthony, Thank you for your review and entrusting Bourne to sell your property. I am delighted we got the sale across the line. Kind regards Andy Gearing - Local Director
5/5
GoogleMany Thanks to Andy and Ross who guided us through, a difficult move. They are friendly and professional, with a good sense of humour. We were in a long chain, which had problems, however Andy was very calm and gave good advice. Highly recommendedPositiveProfessionalism
Dear Mary, Thank you for the 5* review, your feedback is very much appreciated. Best wishes for the future. Kind regards Andy Gearing - Local Director
5/5
GoogleThis was the first time that we have moved in 35years. The team at Bourne helped every step of the way. Kept us informed of progress and offered good advise. For someone who had little experience of how the process worked this was very helpful.PositiveResponsiveness, Professionalism
Dear Keith, Thank you for the 5* review and instructing Bourne to market your fantastic property. We look forward to seeing you on completion. Kind regards Andy Gearing - Local Director
5/5
GoogleDidn't end up letting with Bourne in the end but they left a really good impression on me when I was viewing a prospective flat in Woking. Big thanks to Chase Jacobs in particular who was on the ball with everything, super friendly and reassuring, fanatastic service overall.
5/5
GoogleGreat team. I purchased their listing. I’m always suspicious as they represent the seller. Their team won me over. Excellent service. Wish all the solicitors were as good. They took care of me and were always willing to go above and beyond with a very comfortable disposition. They made it happen and would go back to them.
5/5
GoogleThese guys are truly awesome! We had an extremely challenging sale and when things de-railed they worked tirelessly with the chain to get it back on track. It never felt like chasing a fee- rather as a personal mission to take care of my family and secure us our dream home!! Andy and Oliver who we worked with primarily were knowledgable, communicative, hard working and open. I cannot recommend them highly enough!!PositiveResponsiveness, Quality, Professionalism, Value
Dear Alexandra, Thank you so much for your feedback and kind words, it is very much appreciated. We look forward to seeing you on completion in the New Year Best Wishes Andy Gearing - Local Director
5/5
GoogleThis is the second time using Bournes for a house sale and once again they were very professional, efficient and friendly. Communication excellent at all times. Speedy sale as promised, would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Dear Nicola, Thank you for your repeat custom, it was lovely working with you again. Enjoy the new house! Kind regards Andy Gearing - Local Director
5/5
GoogleHave used Bourne Estate Agents recently initally for a small buy to let purchase and subsequently for their lettings service. On both sides they have been very good. I have found them all to be knowledgable, personable and professional at all times. Highly recommended. In particul excellent all round service from Jamie Vass.+++
5/5
GoogleAll the agents I have dealt with at Bourne have been professional and helpful. The process of marketing and finding tenants for my property went extremely smoothly and I am very happy with the service and advice they have provided.PositiveResponsiveness, Professionalism
5/5
GoogleWe have worked with Bourne both buying and letting property. They are professional and communicate brilliantly. They have found good quality tenants for us and have given us well timed realistic advice.
5/5
GoogleCouldn't fault the team at Bourne Estate Agents. Andy and Ross in particular are top guys, and have been great to work with in the sale of our house. In uncertain times, they have kept the sale on track, and helped make sure everything went through without a hitch. Highly recommended.PositiveProfessionalism
Dear Henry, Thank you for your review and kind words. I hope you are enjoying your new home. Kind regards Andy Gearing - Local Director
5/5
GoogleAndy Gearing thank you so much you have been a STAR! Also a special thank you to Oliver Topham, brilliant! The Bourne team have been absolutely incredible and I cannot thank them enough for all they have done during the selling of our property. It hasn't been an easy one but they have stood by us and supported us through the whole thing. I would highly recommend them to anybody, they are simply the best! Thank you Bourne Estate Agents xPositiveResponsiveness, Quality, Professionalism, Value
Dear Elizabeth, Thank you for the 5* review. It has been a pleasure dealing with you from the outset. The moving process is often stressful, we pride ourselves on delivering exceptional service and we have enjoyed working with you. Kind Regards Andy Gearing - Local Director
5/5
GoogleRecently used Bourne to purchase our first flat, wasn’t sure what to expect however they didn’t disappoint. Professional throughout, kept me up to date every step of the way. Our dealings was through Ross and Andy who are both Brilliant.PositiveResponsiveness, Quality, Professionalism
Dear James, Thank you for the 5 star review, it has been a pleasure dealing with you. We look forward to seeing you on completion. Kind Regards Andy Gearing - Local Director
5/5
GoogleBourne Estate Agents (Woking) have let & managed our BTL property for more than a year now. The Lettings team (Matthew, Karen & Jamie) are very friendly, professional & helpful. Their communication is very effective & they are always there to advise/support. Recently when our existing tenant served notice to leave, within couple of days they have managed to arrange 8 viewings & a successful offer as per our expectations. Certainly a fantastic & professional service with full support & commitment towards the client !!!PositiveResponsiveness, Professionalism, Value
5/5
GooglePurchased a house and the service provided by everyone in the branch has been very professional and trustworthy. We appreciated their honesty and expertise through the negotiation process and regular updates throughout the ongoing legal process up to Exchange. Would recommend Bourne Estate Agents to others.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe have just sold our property through Bourne Estate Agents and received a first class, professional and attentive service from Andy and Ross. They gave us excellent advice regarding pricing and marketing of the property and from the moment the property was listed they have been in regular contact, ensuring that we achieved a quick sale (within 7 days) at near to full asking price. Their energetic and enthusiastic approach has made the whole process enjoyable and issue free. We wholeheartedly recommend them to any prospective seller or purchaser seeking an exemplary service.PositiveProfessionalism
Dear David, Thank you for the review, it was a pleasure representing you. Wishing you the best for the future and your up and coming adventures. Kind regards Andy Gearing - Local Director
5/5
GoogleWe used Bourne in the sale of our house after previous sales unfortunately fell through elsewhere. The service received from start to finish was very professional and we felt like we were be well looked after. Good communication and worked hard to progress the sale to completion when sold. Pleasure having them as our agents. Thanks to the whole team.
5/5
GoogleAfter a bad experience with another agent in the area, it was an absolute pleasure to discover Bourne. Their marketing of our property was clearly well thought out and targeted to potential buyers who were seriously interested rather than idly curious - which resulted in a sale on the first day of viewings. Ross, who conducted the viewings, was polite, friendly, relaxed and knowledgeable about our house and the area it was in. Throughout the sales process we were kept regularly updated by Ross and Andy on how things were progressing and, if they weren't available when we called, the message was always passed on and we were called back very quickly. All in all I couldn't fault Bourne's service and they made our house sale as pain-free as possible.
Dear Janet, Thank you for the review, we enjoyed working with you and hope you are enjoying your new home. Kind regards Andy & Ross
5/5
GoogleWe used Bourne after trying with another agent. Andy and Ross were both brilliant, I cannot fault them. Andy - Complete honesty, straight to the point, knows how to sell! Not a typical estate agent that feeds you with empty promises and lies. Not afraid to tell you the truth. Ross - Managed my sale from start to finish. Always professional, always helpful and available, helped push everything through from all sides, whilst keeping us updated all the time. They went above and beyond and I would always recommend Woking Bourne in future.PositiveResponsiveness, Quality, Professionalism
Dear Katie, Thank you for the amazing 5* review! We pride ourselves on delivering honest and refreshing advice coupled with excellent marketing resulting in the desired outcome. A staggering 60% of properties we have sold since opening were marketed by other agencies without success proving that not all estate agents are the same. I am thrilled you trusted us to sell your home and if we can help in the future please do not hesitate to get in touch. Kindest regards Andy Gearing - Local Director
5/5
GoogleI was a buyer and I could say that after dealing with other agencies, I feel confident to say this one is one of the top ones and if it's not the best. Great service, quick answers (never change this as I believe is the most important asset of a company) and great level of emphaty with customers. Thank you guys for your support across the whole process.
5/5
GoogleRating only, no written review.
Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. Regards Bourne Estate Agents.
5/5
GoogleThis is the second time using Bournes for a house sale and once again they were very professional, efficient and friendly. Communication excellent at all times. Speedy sale as promised, would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Dear Nicola, Thank you for your repeat custom, it was lovely working with you again. Enjoy the new house! Kind regards Andy Gearing - Local Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Bourne Estate Agents is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.
ESTAS winners in three years, the group and its branches: 2024, 2025, 2026. ESTAS award winner every year since 2024.
ESTAS awards by year, 2024 to 20252025 2 Gold, 4 Silver, 2 Bronze, 1 Best in County and 8 Best in Postcode across eight branches ESTAS 2025 winners
2024 1 Silver and 1 other award ESTAS 2024 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Bourne Estate Agents is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Gold EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Farnham has the most, with 542 reviews rated 4.7 out of 5, followed by Guildford with 531.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2018.
