Trusted Agent profile

Bourne Estate Agents in Farnham, Guildford, Woking and 6 more

4.7

★★★★★ Excellent

1,944 reviews across 9 offices and 4 platforms

Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Ash Vale, Cobham and Petersfield. Together they have 1,944 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,755

Reviews on Google

All 9 offices

Facebook logo

4.6 / 5

68

Reviews on Facebook

Business-wide

Yell logo

4.2 / 5

5

Reviews on Yell

All 9 offices

Trustpilot logo

116

Reviews on Trustpilot

Business-wide

Our offices

Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,755 reviews on Google only. Show every review

5/5

Google

Extremely helpful, professional and courteous staff. Would highly recommend this company.

Aaron · 13 June 2021 · Bourne Estate Agents Godalming

5/5

Google

Bourne were a pleasure to deal with - very professional and a personable, warm service.

Clair · 13 June 2021 · Bourne Estate Agents Godalming

5/5

Google

We recently used Phoebe Howells of Bourne’s in Godalming to sell our property. We had changed from our initial agents and how refreshing it was to work with Phoebe on the sale of our home. She listened carefully to our brief, understood the viewing process we required, came up with innovative and creative ideas to market our property, brought viewings only from qualified applicants and provided quick and useful feedback from each of those viewings. Phoebe understood our needs, is very personable and most importantly brought in an initial offer within three weeks. What I also liked is that she did not pressurise us into accepting the offer but fully explained the pros and cons and left us to decide, which was unlike the experience we had had with our previous agents. Phoebe is clearly very good at her job and I would have no hesitation in recommending her as an extremely competent estate agent and a lovely person to work with on the sale of a home. Ian C

Ian · 13 June 2021 · Bourne Estate Agents Godalming

5/5

Google

We cannot recommend Bourne Estate Agents highly enough - through a mid-Covid sale, Sarah & Phoebe were exemplar. Keeping in regular contact, maintaining productivity and efficient & professional throughout. Thank you for making it happen for us!PositiveResponsiveness, Professionalism

Cathy · 13 June 2021 · Bourne Estate Agents Godalming

5/5

Google

Sarah and Jess were welcoming, honest, friendly and couldn't do enough to help us find a property when we first moved to the area. The whole process - from contracts to inventory - was professional, straightforward and stress-free. All the team were great throughout the tenancy. Really can't fault them and would recommend and use again. Thank you!

Rebecca · 13 June 2021 · Bourne Estate Agents Godalming

5/5

Google

Very satisfied with Bourne estate agents service. Linda was very professional & friendly throughout and really made sure to do everything she could to help us secure a flat. Would recommend over any estate agent. Fast replies and lovely staff, also adhere to covid regulations which was appreciated.

Gemma · 13 June 2021 · Bourne Estate Agents Godalming

5/5

Google

I have been a tenant with Bourne for some time now and have just found a lovely new home for our family with the help of Ellie from the Godalming branch. Ellie has been so kind, helpful and caring from start to finish. She was always available to help with any queries and very quick and efficient with the whole process of applications, referencing ect too. Moving is always a stressful time but Ellie made sure everything went as smoothly and easily as possible. We are so excited to move into our new home, thanks Ellie!

Leah · 13 June 2021 · Bourne Estate Agents Godalming

5/5

Google

I can't rate Bourne Estate Agent in Godalming highly enough. The entire did an incredible job, selling our home in just one weekend, and provided fantastic levels of support during the sale process. Sarah and Phoebe are incredibly responsive and helpful, and kept us regularly updated without being overbearing or contacting us too frequently. Bourne Estate Agents also provided great advice in getting our home ready for sale, with great tips on what we could do to make our home attractive to potential buyers. I would highly recommend the team at Bourne in Godalming if you are looking to sell - you really can't go wrong!PositiveResponsiveness, Quality, Professionalism, Value

Rachel · 13 June 2021 · Bourne Estate Agents Godalming

5/5

Google

Excellent service from both a letting management and selling perspective over the years. Highly recommended.PositiveResponsiveness, Quality, Professionalism

Robert · 13 June 2021 · Bourne Estate Agents Woking

5/5

Google

Oliver & Ross are very professional & reliable, definitely recommend them.

Nick · 13 June 2021 · Bourne Estate Agents Woking

Agent replied · 12 June 2024

Hi Nick, Thank you very much for your kind words on our staff. We pride ourselves on training and coaching staff to ensure they provide a top level service. We really appreciate the time you have taken to write this review.

5/5

Google

Meticulous, efficient, straightforward and unequivocal in their approach to both their clients and the job in hand. Everything you want from an agent and none of the frills.

Paul · 13 June 2021 · Bourne Estate Agents Woking

Agent replied · 12 June 2024

Dear Paul, Thank you, its been fantastic to working with you. Congratulations on exchange within 4 weeks from sale agreed. See you on completion. Andy Gearing - Local Director

5/5

Google

Very professional, great communication and very thorough right to the end of the process to ensure that our sale and purchase went through as quickly and smoothly as possible.PositiveQuality, Professionalism

Denise · 13 June 2021 · Bourne Estate Agents Woking

Agent replied · 12 June 2024

Dear Denise, Thank you for your recent 5* review, we hope you're enjoying your new home and wish you the best for the future. Kind Regards Andy Gearing - Local Director

5/5

Google

A big thank you to the team and especially Jamie who helped secure me a new tenant, and went the extra mile dealing with all added admin as I was overseas at the time. Very much appreciated!PositiveResponsiveness, Professionalism

J · 13 June 2021 · Bourne Estate Agents Woking

5/5

Google

I went with a more local estate agent who knew the area and market well. Communication was great throughout and if your selling in Woking I'd highly recommend.PositiveProfessionalism

Russell · 13 June 2021 · Bourne Estate Agents Woking

Agent replied · 12 June 2024

Thank you for your recent review Russell, I am pleased we got the sale across the line. Enjoy your new home. Kind Regards Andy Gearing - Local Director

5/5

Google

Throughout our long and tortuous property sale the whole of the Bourne team stuck with us and provided invaluable support and service - we wouldn't have done it without them!PositiveProfessionalism

Robert · 13 June 2021 · Bourne Estate Agents Woking

Agent replied · 12 June 2024

Dear Robert, Thank you for your recent 5* review, the journey was certainly a long one, it was a pleasure working with you and we wish you the best for the future. Kind regards Andy Gearing - Local Director

5/5

Google

Dealt with Ross throughout purchase of a flat and he was extremely helpful And professional at all times, would highly recommend Bourne Estate Agents.PositiveResponsiveness, Quality, Professionalism, Value

Sandra · 13 June 2021 · Bourne Estate Agents Woking

5/5

Google

Great company, very responsive. Kept us up to date every step of the way. We dealt with Ross who was more than informative throughout. Highly recommendPositiveProfessionalism

Jessica · 13 June 2021 · Bourne Estate Agents Woking

Agent replied · 12 June 2024

Dear Jessica, Thank you for your recent review and kind feedback. We look forward to seeing you on completion. Kind Regards Andy Gearing - Local Director

5/5

Google

Thank you so much to Matthew for helping us sort out our new tenancy! The whole process was seamless - great communication throughout, super friendly - can't fault the service! We're really really pleased :)PositiveResponsiveness, Quality, Professionalism

Em · 13 June 2021 · Bourne Estate Agents Woking

5/5

Google

Andy Gearing leads a wonderful team and this is the 2nd time our family have used Bournes - great estate agents with a personal touch. A huge thank you!

Clare · 13 June 2021 · Bourne Estate Agents Woking

Agent replied · 12 June 2024

Dear Claire, Thank you for the review and your repeat custom. Best of luck for the future. Kind regards Andy Gearing - Local Director

2/5

Google

From my experience, if you contact Bourne with any other business and there is no profit to make for them, don't expect any reply. I'm not selling my house yet, but if I decide, I will probably look for someone else. Two stars not one, only because they didn't reply to me nasty.

J · 13 June 2021 · Bourne Estate Agents Woking

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Bourne Estate Agents is among the ESTAS 2026 winners.

  • GoldESTAS 2026: Best Regional Group (6-20 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Regional Estate Agency Group by Region, South East

ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.

ESTAS winners in three years, the group and its branches: 2024, 2025, 2026. ESTAS award winner every year since 2024.

ESTAS awards by year, 2024 to 2025

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Bourne Estate Agents is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Bourne Estate Agents

Which Bourne Estate Agents office has the most reviews?

Farnham has the most, with 542 reviews rated 4.7 out of 5, followed by Guildford with 531.

Where are the Bourne Estate Agents offices?

The nine Bourne Estate Agents offices, by town:

  • Alton: 72a High Street, Alton, GU34 1ET
  • Ash Vale: 244 Shawfield Rd, Ash Vale, GU12 5DJ
  • Cobham: 13 Oakdene Parade, Cobham, KT11 2LR
  • Esher: 29 High Street, Esher, KT10 9RL
  • Farnham: 29 Downing Street, Farnham, GU9 7PD
  • Godalming: 41 High Street, Godalming, GU7 1AU
  • Guildford: 5a Trinity Gate Epsom Road, Guildford, GU1 3JT
  • Petersfield: Swan House, 2 Swan St, Petersfield, GU32 3AD
  • Woking: 36 Commercial Way, Woking, GU21 6EN
Has Bourne Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2018.

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