★★★★★ 1/5
GoogleBooked a viewing for a rental property which was a 2 hour drive(there and back). Upon arrival, keys not present and forced into another property we had not asked to see, which was coincidentally more money. No apology or effort to get the keys for desired property. What a waste of time.NegativeQuality, Value
Andrew · 13 June 2021 · Bourne Estate Agents Alton
Agent replied · 12 June 2024
Dear Andrew, thank you for taking the time to review us. I am sorry to hear of your experience of viewing via us, I have spoken with my colleague and understand it was human error in bringing the wrong key along to the viewing for which we apologise. This is not the norm and the offer of viewing a slightly bigger property was not forced but more to provide you with an alternative at a slightly higher price which might have suited better. My colleague has tried to call you to discuss and rectify but I believe you have chosen to not respond at this point. If I can assist any further then please do call me on 01420 541454 or amiller@bourneestateagents.com. Regards Andrew at Bourne.
★★★★★ 5/5
GoogleBournes have demonstrated their expertise, professionalism throughout. Gemma has been helpful, proactive and personable in making sure the process kept on track.PositiveResponsiveness, Professionalism
Clive · 13 June 2021 · Bourne Estate Agents Alton
Agent replied · 12 June 2024
Thank you Clive, really appreciate you taking the time to review us and especially Gemma who is a superstar. Regards Andrew and the team at Bourne.
★★★★★ 5/5
GoogleWe had a good experience with Ayisha at Bourne, she was very helpful in getting us the tenancy we wanted. She was quick to respond and assured that everything went smoothly. No complaints here!PositiveResponsiveness, Professionalism
Liz · 13 June 2021 · Bourne Estate Agents Alton
Agent replied · 12 June 2024
Thank you for taking the time to review our services, it is very much appreciated. Ayisha is a real star and is always on hand to assist. Regards Andrew and the team at Bourne.
★★★★★ 5/5
GoogleWe cannot be happier and more grateful with how things have been with Bourne Estate Agents. Special thank you to Ayisha because she found the perfect home for us. I will always recommend this incredible and professional estate agents to everybody.
Thank you so much!PositiveQuality, Professionalism
Diana · 13 June 2021 · Bourne Estate Agents Alton
Agent replied · 12 June 2024
Thank you Diana for your kind words, we are so glad you were able to find the perfect home. Another glowing review for Ayisha! Regards Andrew and the team at Bourne.
★★★★★ 5/5
GoogleBourne in Alton are a wonderful help to any landlord who would like the stress taken away through their full management service. Jayne in particular was hugely helpful in managing the large scale renovations needed over several months to get the property up to standard and was constantly striving to make the improvements necessary to get the best possible income yield. Would whole-heartedly recommend to anyone.
Timjones83 · 13 June 2021 · Bourne Estate Agents Alton
Agent replied · 12 June 2024
Thank you Tim for your kind words. Jayne and the lettings team at Bourne work incredibly hard to make the journey as simple as possible and will always be on hand to assist where needed. Regards Andrew and the team at Bourne.
★★★★★ 5/5
GoogleFirst time renting through Bourne agency in Alton and I will use them again if I moved. They are friendly, efficient, caring, helpful and actually give a damn about you and not just about the placement. Thank you to Ayisha, Jayne and Kelly for all your help and may you get many more clients. You deserve it.
Joao · 13 June 2021 · Bourne Estate Agents Alton
Agent replied · 12 June 2024
Thank you for your kind words, it really is appreciated. The lettings team here at Bourne work incredibly hard to make sure no stone is left unturned in making the move as stress free as possible. Regards Andrew and the team at Bourne.
★★★★★ 5/5
GoogleI can not recommend Bourne Estate Agents in Alton enough. We have had a very long drawn out time with our property sale due to the fluctuating market, potential buyer pulling out and then Covid-19... not an easy ride at all, but made bearable thanks to the professionalism and brilliant customer service Bourne have provided throughout. Gemma, Andrew and Bryn have been a pleasure to deal with and without their promptness and accuracy dealing with the various stumbling blocks thrown in our way, I very much doubt we would have had the happy and positive ending to this whole process. 1st class service received at all times. 🤩PositiveResponsiveness, Professionalism
Sue · 13 June 2021 · Bourne Estate Agents Alton
Agent replied · 12 June 2024
Thank you Sue for your review, it was indeed a drawn out process but once you've done all of those works at the new property, it will be very worth it! You must invite us out once it has been completed as that garden with a modernised property will be stunning. Regards Andrew and the team.
★★★★★ 5/5
GoogleI instructed Bourne to find me new tenants for a property in Alton and have just finished going through the process, which they made quick and easy.
Jayne and all the other staff I spoke to at Bourne seemed completey aware of what was going on and kept me completely updated, with good knowledge and good advice.
This is a professional team who know what they are doing and provide great customer service, a rare find these days!
This standard of service deserves the fee.PositiveResponsiveness, Quality, Professionalism, Value
Ade · 13 June 2021 · Bourne Estate Agents Alton
Agent replied · 12 June 2024
Thank you for taking the time to review the lettings team here at Bourne in Alton, it is very much appreciated. Regards Andrew and the team at Bourne.
★★★★★ 5/5
GoogleRating only, no written review.
Jon · 13 June 2021 · Bourne Estate Agents Guildford
★★★★★ 5/5
GoogleRating only, no written review.
Aryna · 13 June 2021 · Bourne Estate Agents Guildford
Agent replied · 21 November 2024
Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. Regards Bourne Estate Agents.
★★★★★ 5/5
GoogleRating only, no written review.
James · 13 June 2021 · Bourne Estate Agents Guildford
Agent replied · 21 November 2024
Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. Regards Bourne Estate Agents.
★★★★★ 5/5
GoogleRating only, no written review.
Kenneth · 13 June 2021 · Bourne Estate Agents Guildford
★★★★★ 1/5
GoogleRating only, no written review.
Piotr · 13 June 2021 · Bourne Estate Agents Guildford
★★★★★ 5/5
GoogleProvided us an excellent service.PositiveResponsiveness, Quality, Professionalism, Value
Nadeesha · 13 June 2021 · Bourne Estate Agents Guildford
★★★★★ 5/5
GoogleDavid and Jim had did everything they could to ensure a quick and stress free sale. Would highly recommend. Thanks guys.
Jerome · 13 June 2021 · Bourne Estate Agents Guildford
★★★★★ 5/5
GoogleGreat support from Bourne team throughout the process especially thanks to David Lowther and JimPositiveResponsiveness, Professionalism
Joseph · 13 June 2021 · Bourne Estate Agents Guildford
★★★★★ 5/5
GoogleFound a place to rent and the service from Bourne Estate Agents was great. Fast and efficient.PositiveResponsiveness, Professionalism
Chris · 13 June 2021 · Bourne Estate Agents Guildford
★★★★★ 1/5
GoogleBored and uninterested as soon as you've moved in. Slow to answer queries and non responsive with any property issues. A real shame as the process before moving in was smooth.
Holly · 13 June 2021 · Bourne Estate Agents Guildford
★★★★★ 5/5
GoogleExcellent assistance from Bourne, they were really good at getting our house viewed, and sold.
Johnni · 13 June 2021 · Bourne Estate Agents Guildford
★★★★★ 5/5
GoogleBourne rents my property for me, excellent company. I will continuously use this company and I urge other landlords too as well.PositiveResponsiveness, Quality, Professionalism
Xong · 13 June 2021 · Bourne Estate Agents Guildford
★★★★★ 5/5
GoogleI was a buyer and I could say that after dealing with other agencies, I feel confident to say this one is one of the top ones and if it's not the best. Great service, quick answers (never change this as I believe is the most important asset of a company) and great level of emphaty with customers. Thank you guys for your support across the whole process.
Franco · 13 June 2021 · Bourne Estate Agents Guildford
★★★★★ 5/5
GoogleRoss was very good recently dealing with an issue and something that was overlooked during our purchase of our property. He responsed and resolved the matter quickly. Very responsive and professional.PositiveResponsiveness, Professionalism
Alastair · 13 June 2021 · Bourne Estate Agents Guildford
★★★★★ 5/5
GoogleJim Norman and David L were incredible and helped us every step of the way with our purchase! We loved dealing with them and they made the process very simple!PositiveResponsiveness, Professionalism
Hannah · 13 June 2021 · Bourne Estate Agents Guildford
★★★★★ 1/5
GoogleAVOID AT ALL COSTS! For background context I have multiple illnesses that cause me excruciating pain and mobility issues, I am a vulnerable person during this current time. Lockdown happened and my health issues got worse as a result of the stress of uni and the poor behaviour of my housemates breaking the law and having parties in the property. There is a high amount of damp and mould in the property which is a health risk in itself. I removed myself from the property so that I am safe and my debilitating health issues can be managed in a safe environment. When informing the landlord and estate agent of this not only did the landlord handle the situation in a very unprofessional manner, I have been left with the task of finding someone to replace me in the property, during a pandemic! Also with 0 help from the estate agent or the landlord and still having to pay the outrageous rent price for somewhere I am not able to live in. I have to work a full time job whilst suffering agonising pain from my health issues to afford this property. Which is having a detrimental effect on my health and mental health. Even after informing the landlord about this issue he didn’t seem to care. Only cares that the rent is paid and no degree of care for the tenants. Once my tenancy finally ends I will never use this estate agent in the future, I cannot trust their treatment of tenants. I implore everyone to avoid.NegativeQuality, Professionalism, Value
Imogen · 13 June 2021 · Bourne Estate Agents Guildford
Agent replied · 12 June 2024
Dear Imogen,
Firstly, we are sorry to hear about the impact of your illness and we understand at anytime this is challenging, let alone during this pandemic. We are also sorry to hear your sharers put you at greater risk. To clarify, I believe you came to our agency as a group and you knew the people you were sharing with. As your tenancy was set up for a fixed 12-month agreement, and in line with the contract terms signed at the start of the tenancy, it is the tenant's responsibility to find a suitable replacement if they wish to be removed from the lease. Bourne were instructed on a Let Only basis for this landlord, meaning we were unfortunately unable to get involved with rent or management matters, as the landlord chose to deal with this directly themselves. We do, however, have a duty of care to our tenants, which we take very seriously. The advice we provided to you at the time of your initial enquiries was correct, i.e. the need to find a suitable replacement in line with the contract, although we appreciate 2020 provided unexpected challenges in doing so.
As mentioned above, I am sorry to hear of your situation and the fact your sharers forced you to move out of the property. We always try to do our best by all parties and are sorry you felt our advice was limited for your specific situation. We wish you well in the future.
Kind regards,
David Taylor (Lettings Manager, Guildford)
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