5/5
Just completed on my first buy to let investment property with Matt at ME Estate Agents. Couldn’t recommend his services enough. Very professional and first class service. Thank you!PositiveResponsiveness, Professionalism

Trusted Agent profile
★★★★★
1,944 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Ash Vale, Cobham and Petersfield. Together they have 1,944 reviews on four platforms, rated 4.7 out of 5 overall.
1,755
Reviews on Google
All 9 offices
68
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
116
Reviews on Trustpilot
Business-wide
Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
Showing 1,755 reviews on Google only. Show every review
5/5
Just completed on my first buy to let investment property with Matt at ME Estate Agents. Couldn’t recommend his services enough. Very professional and first class service. Thank you!PositiveResponsiveness, Professionalism
5/5
Excellent communication, cheerful friendly and professional.PositiveProfessionalism
5/5
Jess at the godalming surrey Bourne agents has got to be the best estate agents I have ever used so helpful always rings back many thanks to this lovely lady.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Efficient, clear verbal communication , quick to respond to requests which required contacting the owners of property prior to completionPositiveResponsiveness, Professionalism
Many thanks for your kind review Annie, it was a pleasure helping you with the purchase in Guildford. Good luck in your new home.
5/5
Caitlin is a fantastic ambassador for service to students at the Guildford office. I applaud her professionalism and would highly recommend her to students. She goes beyond the call of duty to help and her communication skills are exemplary.PositiveResponsiveness, Professionalism
5/5
Ayisha did a really good job, certainly the best estate agent we've dealt with (and there have been many). Her communication is excellent, even after a long day of showings she conducted a thorough tour of the house, and she is the only estate agent we've dealt with who followed up after the showing to ask us what we thought and if we had any questions. Full marks, all around. A prospective tenant/landlord/buyer/seller couldn't ask for more. Thank you Ayisha.PositiveResponsiveness, Professionalism
Thank you for taking the time to review Bourne and in particular, Ayisha. She has had a very positive start to her new career in estate agency and it is alwasy very pleasing to see someone follow the processes from an early day. Regards Andrew at Bourne.
5/5
I have used Bourne Estate Agents for the past 10 years for purchasing, selling and lettings. I have worked with different staff over this time and all have been very knowledgeable, helpful and looking out for my best interests, especially recently with David Lowther in sales. I would definitely recommend Bournes.PositiveResponsiveness, Professionalism
5/5
Bourne have been pro active in finding a first tenant quickly and at the rent they predicted and the service has been professional and transparent. Jayne and team respond swiftly and helpfully. Highly recommended!PositiveProfessionalism
Thank you Stephen for taking the time to review our services and also for your comments regarding the service you received from Jayne, it is much appreciated. Regards Andrew and the team at Bourne.
5/5
My partner and I recently sold a property and purchased a new property using Bourne Estate Agents in Alton. We asked a few estate agents to value our property but knew straight away we wanted to instruct Bourne. Their entire service was professional and honest throughout and we always felt they were very supportive and on our side. Communication was great throughout the entire process from them valuing our property right the way through to moving day. Andrew was fantastic in supporting us to sell our property and have our offer accepted on our new property. Gemma was outstanding in supporting us through to exchange and completion. We’d highly recommend anyone to use Bourne in Alton if you are looking to sell your property.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind words, we are so pleased it worked out in the end and you were able to get into your new home. Your business is very much appreciated. Regards Andrew and the team at Bourne.
5/5
I thoroughly recommend Marc and his team. From the outset Marc's proactive approach to selling our house was impressive. A buyer was quickly found. He kept all concerned fully appraised of how things were progressing and chased when necessary. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
5/5
I would like to say, out of all the estate agencies I have used in the past, this one is far by the best. Shout out to Maddie. Maddie has been extremely helpful and has been able to make our application to the my new home, as easy as anyone could make it. I know I can be demanding and ask a lot of question, however Maddie has been able to help me with every single query without hesitation. When I missed a few documents, in our referencing application, Maddie was on the ball to make sure this error was corrected. Maddie has been a great person to deal with, the whole process has been clear from the start.PositiveResponsiveness, Quality, Professionalism
5/5
I had a hard time finding somewhere to live as other estate agents where not very nice and quite rude at times. That was until I came across Bourne estate agents they where soo helpful a through the hole process and very nice. Jayne Johnson & Ayisha Hosemann have to be the two nicest people I have ever met so thank you to themPositiveProfessionalism
Thank you Paul for taking the time to review us. I am so pleased to hear you found our services above and beyond others that you approach, we do always try and stand out from the crowd for the right reasons. I hope your move goes well. Regards Andrew and the team at Bourne.
1/5
One of the worst estate agents I have come across. AvoidNegativeProfessionalism
5/5
My wife and I would very much like to thank Jayne and the team at Bourne in Alton for a very professional and personal service and would high recommend Bourne for property lettings. We have moved abroad and very happy and at ease in the knowledge we have left our property fully managed in their hands. Well done and thank you.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Paul for your review, it is very much appreciated and yes your property is in very good hands with Jayne and property managment team here at Bourne. Regards Andrew and the team at Bourne.
5/5
We have just moved into a new property we rented through Bourne in Alton and I have to say we are delighted with the full experience. Ayisha understood our needs and what we were looking for since the very beginning. She was really proactive offering choices and really professional during the visits we made to several properties. As customers we felt well supported by the whole team. Kelly, Jayne and Tracey were thoughtful and the attention we received from them was close and warm as well. It was the very first time we were renting a property here and they have been very helpful and guided us really well through the whole process. We are really grateful!PositiveProfessionalism
Thank you very much for your review, it is very much appreciated and we are very glad to Ayisha working with us here at Bourne after receiving another glowing review. Regards Andrew and the team at Bourne.
5/5
I was really impressed with the knowledge of Marc & the team, it helped selling a house in an uncertain market much easier! Would highly recommend out of all of the agents to choose from in the area and would definitely use them again. Thanks!PositiveResponsiveness, Professionalism, Value
5/5
We purchased a property in Guildford through Bourne Estate Agents and they could not have been more helpful. Extremely professional and always got back to us with any enquiries.PositiveResponsiveness, Professionalism
5/5
I have been with Bourne for 2 years and I can't leave without saying that Wendy Tipler has been an absolute godsend. She has been responsive and supportive in the management of my former property. Professional, and often the voice of reason in navigating any difficulties that arose. We are very grateful to have had her as our agent and wish her well with thanks.PositiveProfessionalism
5/5
Having been let down by a previous letting agent, I decided to give Bourne a try and I'm so pleased I did. Maddie has been an absolute star in handling my application from start to finish. There were a few difficulties along the way (not to mention a very short time frame) but she went the extra mile to overcome these and managed to negotiate a deal that suited both myself and the landlord. Maddie's professionalism, friendly approach and communication throughout has been a pleasure to do business with. Look no further than Bourne Estate Agents.PositiveResponsiveness, Professionalism
4/5
We explained to Bourne what we were after and they informed us of a new property as soon as they knew it was coming onto the rental market. It was really helpful that they were so proactive as we moved in 3 weeks later to our perfect home. The process was smooth and they kept us updated the whole way through the process.PositiveProfessionalism
Thank you for taking the time to review Bourne and in particular the rental team. I am glad they were able to assist proactively and efficiently in finding you your perfect home. Regards Andrew at Bourne.
5/5
We’ve just exchanged on our new property which we purchased through Bourne. I cannot fault them. We’ve had so many hiccups with different things along the way and every time Gemma has done all she can to help. Nothing was too much to ask, she was positive, friendly and understanding the entire time. Everyone in the office has been professional but warm. If we decide to sell later down the line, we will absolutely be using Bourne.PositiveResponsiveness, Quality, Professionalism
Thank you Hannah, it really is appreciated. Gemma is a superstar and is always on hand to assist where possible to make sure buyers end up in their new homes. It really is a super property with those stunning views so although you've mentioned using us when selling in the future, I'm certain it won't be for a long time yet. Good luck for moving day from Andrew and the team at Bourne.
5/5
Bourne estate agents Guildford provided an excellent service throughout. I would highly recommend them whilst they’d be my first point of call should I require another property in the future. Maddie Waterman took my case and met me at the property and I knew straight away I wanted to use them. I’m probably not the easiest client but Maddie helped me through the process with complete professionalism and went the extra mile to make sure my application was successful for me. Very satisfied!PositiveResponsiveness, Quality, Professionalism, Value
5/5
Marc & the team were a great help in guiding us through the process in buying our first home in Cobham. Answering all our questions and making the process go seamlessly and smoothly.PositiveProfessionalism
5/5
Rating only, no written review.
Thank you for posting a 5 star review. All the very best
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The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Bourne Estate Agents is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.
ESTAS winners in three years, the group and its branches: 2024, 2025, 2026. ESTAS award winner every year since 2024.
2025 2 Gold, 4 Silver, 2 Bronze, 1 Best in County and 8 Best in Postcode across eight branches ESTAS 2025 winners
2024 1 Silver and 1 other award ESTAS 2024 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

Bourne Estate Agents is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Gold EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Farnham has the most, with 542 reviews rated 4.7 out of 5, followed by Guildford with 531.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2018.