Trusted Agent profile

Bourne Estate Agents in Farnham, Guildford, Woking and 6 more

4.7

★★★★★ Excellent

1,941 reviews across 9 offices and 4 platforms

Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,941 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,745

Reviews on Google

All 9 offices

Facebook logo

4.6 / 5

76

Reviews on Facebook

Business-wide

Yell logo

4.2 / 5

5

Reviews on Yell

All 9 offices

Trustpilot logo

115

Reviews on Trustpilot

Business-wide

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Our offices

Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Bourne Estate Agents is among the ESTAS 2026 winners.

  • GoldESTAS 2026: Best Regional Group (6-20 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Regional Estate Agency Group by Region, South East

ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.

  • GoldESTAS 2026: Lettings (Landlords), South East (Surrey)Farnham
  • Best in CountyESTAS 2026: Surrey, Lettings (Landlords)Farnham
  • Best in PostcodeESTAS Best in Postcode 2026: GU9, Sales & Lettings (Landlords & Tenants)Farnham
  • SilverESTAS 2026: Lettings (Landlords), South East (Surrey)Guildford
  • BronzeESTAS 2026: Sales, South East (Surrey)Guildford
  • Best in PostcodeESTAS Best in Postcode 2026: GU1, Sales & Lettings (Landlords & Tenants)Guildford
  • BronzeESTAS 2026: Lettings (Tenants), South East (Surrey)Woking
  • Best in PostcodeESTAS Best in Postcode 2026: GU21, Lettings (Landlords & Tenants)Woking
  • Best in PostcodeESTAS Best in Postcode 2026: GU34, Sales & Lettings (Landlords & Tenants)Alton
  • SilverESTAS 2026: Lettings (Tenants), South East (Surrey)Godalming
  • SilverESTAS 2026: Sales, South East (Surrey)Godalming
  • BronzeESTAS 2026: Lettings (Landlords), South East (Surrey)Godalming
  • Best in PostcodeESTAS Best in Postcode 2026: GU7, Sales & Lettings (Landlords & Tenants)Godalming
  • Best in PostcodeESTAS Best in Postcode 2026: KT11, Sales & Lettings (Landlords & Tenants)Cobham
  • Best in PostcodeESTAS Best in Postcode 2026: GU12, SalesAsh Vale
  • Best in PostcodeESTAS Best in Postcode 2026: GU32, Lettings (Landlords & Tenants)Petersfield

ESTAS winners in three years, the group and its branches: 2026, 2025, 2024. ESTAS award winner every year since 2024.

ESTAS awards by year, 2025 to 2024
  • 2025 2 Gold, 2 Silver, 2 Bronze, 1 Best in County and 8 Best in Postcode across eight branches ESTAS 2025 winners

    • GoldESTAS 2025: Best Regional Group (6-20 Offices) in the UK, Lettings
    • SilverESTAS 2025: Best Regional Group (6-20 Offices) in the UK, Sales
    • Best in PostcodeESTAS Best in Postcode 2025: GU9, Lettings (Landlords & Tenants)Farnham
    • GoldESTAS 2025: Lettings (Landlords), South East (Surrey)Guildford
    • BronzeESTAS 2025: Lettings (Tenants), South East (Surrey)Guildford
    • Best in CountyESTAS 2025: Surrey, Lettings (Landlords)Guildford
    • Best in PostcodeESTAS Best in Postcode 2025: GU1, Sales & Lettings (Landlords & Tenants)Guildford
    • Best in PostcodeESTAS Best in Postcode 2025: GU21, Lettings (Tenants)Woking
    • Best in PostcodeESTAS Best in Postcode 2025: GU34, Sales & Lettings (Landlords & Tenants)Alton
    • Best in PostcodeESTAS Best in Postcode 2025: GU7, Sales & Lettings (Landlords & Tenants)Godalming
    • SilverESTAS 2025: Sales, South East (Surrey)Cobham
    • BronzeESTAS 2025: Lettings (Landlords), South East (Surrey)Cobham
    • Best in PostcodeESTAS Best in Postcode 2025: KT11, Sales & Lettings (Landlords & Tenants)Cobham
    • Best in PostcodeESTAS Best in Postcode 2025: GU12, SalesAsh Vale
    • Best in PostcodeESTAS Best in Postcode 2025: GU32, Lettings (Landlords & Tenants)Petersfield
  • 2024 1 award ESTAS 2024 winners

    • WinnerESTAS 2024: Best Local Estate Agency Group by Region, South East (Surrey)

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Bourne Estate Agents is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.

EA Masters by year, 2020 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Reviews on Google

Showing 1,745 reviews on Google only. Show every review

5/5

Google

Having recently completed the purchase of my new home, I wanted to take the opportunity to thank Andrew, Patrick, and the team at Bourne Estate Agents in Farnham for their outstanding service throughout the entire process. From start to finish, their professionalism, communication, and attention to detail were exceptional. Property transactions can often be stressful and complicated, but Andrew and Patrick made the whole process feel effortless. They were always available to help, kept everyone informed, and worked tirelessly to ensure everything progressed as smoothly as possible. Their knowledge, integrity, and commitment to delivering an excellent client experience really stood out, and I genuinely felt supported every step of the way. I couldn’t recommend Bourne Estate Agents more highly. If you’re buying or selling a property in the area, you’ll be in very safe hands. Thank you again, Andrew and Patrick, for all your hard work and support.

Josh · 12 July 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.

5/5

Google

We cannot praise David highly enough : helpful, discreet, sympathetic and above all professional. He bent over backwards to try to accommodate us = having lived all over the world, we are highly difficult to please. Nothing was too much trouble for him. Unfortunately, we were not able to purchase a property from Bournes but have since bought elsewhere, but throughout our experience with the company, we have only recommendations.

Sheila · 12 July 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you for your review, Sheila. It is greatly appreciated and your kind words will be passed onto David.

5/5

Google

Had such a positive experience with Bourne estate agents. Amber M dealt with supporting us to find the perfect rental property. She did a fabulous job at supporting us throughout and made the process seamless for us. Thank you so much Amber and the rest of the team!

Ruby · 12 July 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you for your review, It is greatly appreciated.

5/5

Google

Elarose has been nothing but helpful in the search for a perfect rental home. She has made the process seamless for a period that can be quite stressful. Thankyou for everything you have done you are an asset to Bourne Estate Agents.

Summer · 12 July 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you for your review, Summer. It is greatly appreciated and your kind words will be passed onto Elarose.

5/5

Google

Rebecca, Patrick, and all of the team at the Bourne Farnham office were so helpful when helping us sell our house. We always knew what was going on, had great feedback from viewings, and we felt very supported in the whole process. Selling a house can be very stressful, but they were always willing to help and give advice! They are a wonderful team :)

Lucy · 12 July 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

My experience with Sam was great start to finish. We first met during a viewing in which he was helpful and informative. From then on he was very supportive in making sure everything progressed smoothly with securing the rental. After I made a payment to the incorrect account he quickly contacted me and refunded the payment without any hassle on my end. Always quick to reply to emails and ready to help out. Highly recommend :)

Cam · 12 July 2026 · Bourne Estate Agents Guildford

Agent replied · 12 October 2026

Thank you for taking the time to review your experience, it is greatly appreciated. We are pleased to hear Sam looked after you, like he does for all his clients. We hope you enjoy your new rental. Regards Bourne Estate Agents.

5/5

Google

Sam was really helpful, kept us in the loop and was always welcoming.

Jess · 12 July 2026 · Bourne Estate Agents Guildford

Agent replied · 12 October 2026

Thank you very much for your kind words on the service and our team member. We hope you enjoy your new home. Regards Bourne Estate Agents.

1/5

Google

Who on earth calls on your mobile 9min before a confirmed house viewing time to cancel? Calling them back while waiting in front of the property to be told that the house is actually out of the market since a few days...I wouldn't let them manage any properties of mine if you ask me, as there is an obvious lack of respect and professionalism in this agency.

O · 12 July 2026 · Bourne Estate Agents Guildford

Agent replied · 12 October 2026

Thank you for sharing your feedback. We’re sorry to hear about your experience and would like the opportunity to look into this further to address your concerns. Please contact us directly at hello@bourneestateagents.com with more details so we can investigate the matter. Kind Regards

5/5

Google

Steve Ryan was my first contact with Bourne Estate Agents in Guildford. He was recommended by a neighbour. It turned out to be the best recommendation I’ve had. Fast and efficient service but most importantly honest advice. My property sold within a week.

Lesley · 12 July 2026 · Bourne Estate Agents Guildford

Agent replied · 12 October 2026

Hi Lesley, Thank you for the kind words and we wish you the very best of luck in the future.

5/5

Google

Excellent experience for the purchase of our new house, no pushy sales people, nice relaxed viewing appointments and good support throughout the purchase process.. would use Bourne again

Adrian · 12 July 2026 · Bourne Estate Agents Guildford

Agent replied · 12 October 2026

Thank you for your review, It is greatly appreciated.

5/5

Google

I have recently agreed to let a property of which the letting process is being managed by Bourne Estate Agents. The whole process so far with Bourne has been excellent. Steph Swainston (Lettings Consultant) provided a thorough brief on the property; was professional but friendly; very clear and articulate on all aspects of the property and its condition; the landlords expectations in relation to the legal and financial aspects of the let, informaton on the town Bordon and the area in general including everything from (Wifi speeds to flood risk survey, Council tax band, etc.). Her emails are very clear with direction for processing the let agreement. Overall a pleasantly refreshing engagement with an estate agency!

Colleen · 12 June 2026 · Bourne Estate Agents Alton

Agent replied · 12 October 2026

Hi Colleen, thank you very much for taking the time to leave this review about Steph, really appreciated. Regards, Jenna

5/5

Google

Bourne were very responsive and quick to understand my renting needs. The properties they ensured they shortlisted for me to view were superior quality and they clearly have a handle on the area’s best property options. This saved me immense time as wasn’t local to Alton before. Communications were swift and if one agent was busy, then another kept me informed with great continuity. . Steph was my contact. Jenna also amazing & Ayesha that I dealt with. Very happy and thanks again Steph :

Maria · 12 June 2026 · Bourne Estate Agents Alton

Agent replied · 12 October 2026

Thank you very much Maria

5/5

Google

After experiencing a few issues with other agents recently, working with Bourne has been a breath of fresh air. From our very first interaction, we felt genuinely valued and well looked after throughout the entire process of securing our rental property. The level of service and communication has been excellent. Both Steph and Jenna have been professional, friendly, and incredibly responsive, keeping us informed at every stage. Communication is something we value highly, and they have always been happy to answer our questions, provide reassurance when needed, and make the whole process as smooth and stress-free as possible. We have been extremely impressed with the service we have received and would not hesitate to recommend Bourne to anyone looking for a reliable, professional, and customer-focused estate agency.

Graeme · 12 June 2026 · Bourne Estate Agents Alton

Agent replied · 12 October 2026

Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.

5/5

Google

We are extremely satisfied with the excellent service provided by Bourne Estates Alton. We are currently looking for a home in the Bordon area, and Steph Swainston ( Letting Consultant) was absolutely fantastic. She was incredibly helpful during the viewing, explained everything clearly, and took the time to discuss exactly what we were looking for. Her dedication truly helped us in our journey to find our dream home. Highly recommended!

Citra · 12 June 2026 · Bourne Estate Agents Alton

Agent replied · 12 October 2026

Thank you for your review, Citra. It is greatly appreciated and your kind words will be passed onto Steph.

5/5

Google

Great from the start - from initial viewing to the whole application process. Thanks!

Nat · 12 June 2026 · Bourne Estate Agents Alton

Agent replied · 12 October 2026

Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.

5/5

Google

Had a fantastic and easy time dealing with Amber M and the team at Bourne Farnham. Right from the start it was such an easy and hassle free time. Would very highly recommend to anyone. Amber made it such a smooth process right from the start. Thank you once again. 👍🙌 …

Mark · 12 June 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.

5/5

Google

I have just rented a flat through Bourne Estate Agents Farnham. When i made my initial call Amber picked up the phone and she has been amazing throughout my rental experience. She has been efficient, friendly and stopped at nothing to help me find a place. I am not surprised i ended up renting through them. Elarose and Becky have also been fab to work with. I think Amber has a great career ahead of her. Thank you so much.

Amanda · 12 June 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

We had a fantastic experience with Elarose in securing a rental property. She completely understood our requirements and was proactive and helpful throughout the entire process which made it totally seamless. Thanks again!

Sarah · 12 June 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you for your review, Sarah. It is greatly appreciated and your kind words will be passed onto Elarose.

1/5

Google

Unfortunately, I rented a flat from Bourne and had to leave just 4 months after moving in as I discovered through my own investigating that there was multiple safety requirements not met. When I raised this with Bourne they showed no urgency, understanding or concern. Like the landlord, it's clear they have no idea of the regulations put in place to keep people safe. They allowed me to rent the flat knowing it wasn't properly registered as a residential property, which meant I had no bin collections and was unable to get wifi without paying business rates. The landlord let me surrender the tenancy, I'd assumed this was so the work that needed to be done would take place but presumably not as the flat was re-let just a couple of weeks later. Overall a very disappointing experience, other than Elarose who seemed to be the only one with real compassion and prompt email responses.

Alexandra · 12 June 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you for taking the time to leave a review. We are sorry to hear that you were dissatisfied with your experience, and we appreciate all feedback as it helps us continually improve our service. We understand your concerns and would like to clarify that the property was inspected by the relevant Building Control and Fire Safety authorities. At no stage was the property deemed unsafe for occupation or subject to a prohibition on occupation by the relevant authorities. Following these inspections, a number of matters were identified for the landlord to address, to which he is doing. Whilst we appreciate that you were unhappy with the situation, we worked with both you and the landlord to reach an amicable resolution, and the landlord agreed to release you from your tenancy early. We were pleased that this arrangement could be reached without further obligation on your part. We are grateful for your kind comments regarding Elarose and will ensure your feedback is passed on to her. We wish you all the best in your new home.

5/5

Google

Rebecca Park from the Farnham branch went above and beyond what you would expect from an Estate Agent. From the first appointment through to the day of completion, she showed compassion and understanding with every step of my late Grandmother’s property. Her communication was brilliant as well as knowledge and guidance which was gratefully received by our family during an extremely emotional time. I personally cannot thank her enough. I will certainly be recommending Bourne Estate Agents to anyone looking to sell a property.

Jessy · 12 June 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you for your review, Jessy. It is greatly appreciated and your kind words will be passed onto Rebecca.

4/5

Google

Patrick Fijalkowski, Senior Sales Consultant at Farnham Bourne Estate Agents, was outstanding. He was always polite, efficient and practical. A credit to his team and the Bourne Estate Agent brand.

Jonathan · 12 June 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you, Jonathan, your review is appreciated. Regards Andrew and the team at Bourne.

5/5

Google

I’ve recently bought a flat through Bourne Estate Agents and Harry could not have been more helpful. He was incredibly friendly and always on hand to answer many silly questions from a first time buyer. He made the whole process seem very simple and seamless, I could not recommend him enough. Absolutely amazing service.

Frederick · 12 June 2026 · Bourne Estate Agents Guildford

Agent replied · 12 October 2026

Thank you for your review, Frederick. It is greatly appreciated and your kind words will be passed onto Harry.

5/5

Google

Couldn’t be any happier with my new Flat in Cobham. Jordan was excellent throughout the whole process, he helped answer every single question without flaw and I could truly tell he cared through out the whole process. A true credit to the firm , highly recommended! Thank you Jordan

Luke · 11 June 2026 · Bourne Estate Agents Cobham

Agent replied · 11 October 2026

Thank you for your review, Luke. It is greatly appreciated and your kind words will be passed onto Jordan.

5/5

Google

I recently exchanged on a property through Bourne Estate Agents in Cobham and received exceptional service from Jordan Gold throughout the entire process. Buying a house can be stressful, but Jordan was incredibly professional, responsive and supportive from start to finish. He kept me informed at every stage, was always available to answer questions, and worked tirelessly to keep everything moving forward. His communication was excellent and his knowledge, dedication and genuine commitment to delivering a great customer experience made a huge difference. I always felt i was in safe hands and would not hesitate to recommend him and the team at Bourne to anyone buying or selling a property. Thank you, Jordan, for all your hard work and support, it was hugely appreciated.

K · 11 June 2026 · Bourne Estate Agents Cobham

Agent replied · 11 October 2026

Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Bourne Estate Agents

Which Bourne Estate Agents office has the most reviews?

Farnham has the most, with 541 reviews rated 4.7 out of 5, followed by Guildford with 538.

Where are the Bourne Estate Agents offices?

The nine Bourne Estate Agents offices, by town:

  • Alton: 72a High Street, Alton, GU34 1ET
  • Ash Vale: 244 Shawfield Rd, Ash Vale, GU12 5DJ
  • Cobham: 13 Oakdene Parade, Cobham, KT11 2LR
  • Esher: 29 High Street, Esher, KT10 9RL
  • Farnham: 29 Downing Street, Farnham, GU9 7PD
  • Godalming: 41 High Street, Godalming, GU7 1AU
  • Guildford: 5a Trinity Gate Epsom Road, Guildford, GU1 3JT
  • Petersfield: Swan House, 2 Swan St, Petersfield, GU32 3AD
  • Woking: 36 Commercial Way, Woking, GU21 6EN
Has Bourne Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches have also won 22 other industry awards since 2018.

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