Trusted Agent profile
★★★★★
1,944 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Ash Vale, Cobham and Petersfield. Together they have 1,944 reviews on four platforms, rated 4.7 out of 5 overall.
1,755
Reviews on Google
All 9 offices
68
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
116
Reviews on Trustpilot
Business-wide
Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
Showing 1,755 reviews on Google only. Show every review
5/5
GoogleWe brought our house through bourne and they where super helpful and helped us along the process step by step.
Thank you so much for your kind words Sophie. It's always a pleasure to help someone find their new home. Wishing you the best of luck! Kind Regards All at Bourne
5/5
GoogleGreat service from the Bourne Godalming team in helping us find a rental. Big thanks to Sam and Bethany
Hi Justin, Thank you for taking the time for your kind words. We hope you'll be really happy in your new home. Feel free to call us if we can do anything to help Very best Sam & Betty
1/5
GoogleI had a let which they extended without telling me for a further two and a half months. Upon challenging them they told me they’d negotiated with the landlord to only extend me for six weeks. There was no signature or evidence and they clearly made a mistake but it was only after threatening to take them to court that they admitted they’d made a mistake. The letting team are a disgrace and my advice would be to pick anyone else
Hi David, Thank you for taking the time in writing your review. I am sorry to hear that your experience with our agency was not to your satisfaction. We have to follow the instruction from landlords to notices and relaying information, as we support communication between landlord and tenant, we relay the information we have to the other party. If you wish to discuss this in further detail, please call 01483 427 699 and ask for David who will be happy to discuss this further with you.
5/5
GoogleExcellent, friendly and professional service from start to finish. Received regular telephone updates from Gareth throughout entire selling process.
Many thanks for your kind words it was a pleasure to be of assistance. Very best Gareth
5/5
GoogleBethany Graver who was the letting agent I saw a house with yesterday was very professional as well as friendly and very informative. I highly recommend both the Company and Bethany herself who could not have done more to make the experience a pleasurable onePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe Bourne Office in Godalming have been absolutely brilliant to work with, particularly Betty and Sam. Patient, kind, efficient and very easy to deal with. Thank you for all your help, so much appreciated ..! Kind regards DPositiveResponsiveness, Professionalism
5/5
GoogleThe sale of our property went very well, quickly and efficiently, managed excellently by Bournes, with close and regular communications, clear and helpful advice, good support and quick responses to enquiries. It could not have gone better.
Thank you so much for your kind words! It's been a pleasure working with you over the years from a Lettings point of view and also in helping you sell this property. If you ever need our help in the future, with either Letting or Sales, we would be only too pleased to help you. Kind regards All The Team at Godalming
4/5
GoogleGareth gave a very impressive sales pitch, explaining how they would market my maisonette. It left me in no doubt they'd be able to sell it and get me the best price for it. My only criticism is that several mistakes were made in the publicity leaflet, and I had to have them corrected several times. I think attention to detail should be improved.
Thank you for your kind words - we are pleased to have been able to secure a sale on your property and look forward to the process continuing to run smoothly through to completion. Very Best Gareth
5/5
GoogleI have been renting through Bourne Estate Agents for 5 years, and now my next home had also been found through Bourne in Godalming.Thank you so much Bethany for all your kind and amazing help, the process has been smooth and stress free🤗 We cannot wait to move into our next home soon xxx …
5/5
GoogleThe whole team at Bourne have been so helpful in the early stages of us letting out our property. Sam and Ellie in particular have been so patient with our questions and requests and really tailored the whole process to our needs. A really friendly bunch and we look forward to working together over the next year! Thank you!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI've worked professionally with Bourne across a number branches for some time now, both as an investor and a landlord. I have bought and let property with two offices. Godalming recently found me an A* tenant months before the property was ready to let and Farnham secured a me another excellent tenancy earlier this year, achieving over asking price. I have always found Bourne's approach far more personable and open than most other agents. Everyone I have encountered is happy to give their time and advise, even if it has nothing to do with a property they are selling or letting. This willingness to help extends to areas that Bourne do not normally operate in. A special mention to Sarah, Sam & Betty in the Godalming office as well as Jenna and Hannah in Farnham and David in Guildford. I can thoroughly recommend Bourne which ever office you work with!
5/5
GoogleGareth was recommended to me by my neighbours; he sold their house, and they were very pleased with the whole process. Today Gareth came to value my home and was so very helpful & thorough that I also would happily recommend him to others. He explained about the current market, and his experience of other homes sold within the area. Gareth is clearly very experienced and knowledgeable, and happy to make that extra effort for his clients. The email follow up & information printed out for me was very helpful. Overall I was very impressed!
Thank you for your kind words; I was very happy to be of assistance. It was lovely to meet you and if we can be of any help in the future, please do not hesitate to contact me. Kind regards Gareth
5/5
GoogleThe employees at Bourne Godalming are so lovely and are very quick to respond, in particular Betty, who has been our main point of contact. They have helped us find a lovely place to rent and we are hoping to now find a place through them to buy due to their fantastic service.
Hi Angelina, Thank you for your feedback, we are glad you are happy with our services! If there is anything else we can help with, let us know. Many thanks Sam
5/5
GoogleBourne have some amazing properties across Godalming that I did not come across elsewhere. Gareth at Bourne has been really helpful in facilitating my first property purchase. Super fast responses and felt he had my best interests at heart. I’m thankful for such a smooth, (and fast) journey.
Hi Mia, It has been a real pleasure to help you find your first home! I know that you are going to be really happy sitting in that lovely garden enjoying the river. Best wishes Gareth
5/5
GoogleSam and Bethany at Bourne Estate Agents have been professional, efficient, reliable and friendly. I have dealt with quite a lot of letting agents and I have to say that Bourne Estate Agents come top of the list so far. They are a real breath of fresh air in this industry and their professionalism and friendliness are top class. I don't leave reviews very often and tend to only do so if I have received exceptional service. 5 stars Bourne Estate Agents, thanks.
Hi Kevin, Thanks for your kind words, we are happy you had a positive experience using our services. Hope all goes well with the tenancy! Many thanks, Sam
5/5
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5/5
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5/5
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5/5
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5/5
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5/5
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5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Bourne Estate Agents is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.
ESTAS winners in three years, the group and its branches: 2024, 2025, 2026. ESTAS award winner every year since 2024.
ESTAS awards by year, 2024 to 20252025 2 Gold, 4 Silver, 2 Bronze, 1 Best in County and 8 Best in Postcode across eight branches ESTAS 2025 winners
2024 1 Silver and 1 other award ESTAS 2024 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Bourne Estate Agents is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Gold EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Farnham has the most, with 542 reviews rated 4.7 out of 5, followed by Guildford with 531.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2018.
