5/5
Atul was fabulous - very supportive and communicative throughout the process

Trusted Agent profile
★★★★★
1,954 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Ash Vale, Cobham and Petersfield. Together they have 1,954 reviews on four platforms, rated 4.7 out of 5 overall.
1,765
Reviews on Google
All 9 offices
68
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
116
Reviews on Trustpilot
Business-wide
Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
Showing 1,765 reviews on Google only. Show every review
5/5
Atul was fabulous - very supportive and communicative throughout the process
5/5
Went to Michelle and Chris for some advice on a letting tenancy, they were very helpful and really helped ease the stress of renting for a first timer
Thank you Connor, we are always here to help so do not hesitate to ask.
5/5
I feel privileged to have worked with Bourne State agent in Esher; particularly post COVID. We had some challenges but the team was always supportive, friendly and very knowledgeable. I could not wish for a better local agent and will always recommend Bourne to family and friends.
Thanks Nancy for your review and hope we could be of assistance in the future!
5/5
Atul and the team at Bourne Esher were fantastic throughout the whole process of selling our house. …
Thank you so much Emma we wish you all the best for the future.
5/5
Fast acting, efficient and friendly Estate Agent. Highly recommended.
5/5
Bourne helped me with the purchase of my house recently. Lisa, Atul and Michelle were extremely helpful. Thank you team!
Thank you for this Shilen it was great to be able to assist you with your move.
5/5
Great service from Atul and the Bourne team when we sold and bought through them this summer. We found them to be very professional and thorough, particularly giving quality feedback after viewings. Thank you!
Graham thank you for your review it is much appreciated, we are always here if you need any of our services in the future.
5/5
Update from 16th January 2023. After a long and bumpy road we have finally managed to sell our property and buy a replacement via Bourne, they have been brilliant throughout. We have had many setbacks on our journey and have had to twice find a replacement buyer which has drawn out the process far longer than it would normally take. Bourne used their experience, knowledge and contacts to keep the sale alive to great effect, particularly over the impact of the autumn mini budget and the turmoil that caused on the stock markets. The market place has changed massively since the summer and Bourne have provided great support in trying to sell in that rapidly changing and falling market. There were many occasions since the summer where the delays in the sale put our purchase at risk however Bourne have been superb in dealing and liaising with the vendor of my purchase and somehow, on numerous occasions, keeping our purchase alive with them. We cannot thank them enough for this. It has been an eventful journey and very stressful and Bourne have been amazing at keeping us as calm as they could and reassured us that we will get to the end of the process and we will get the house we wanted. Lisa, Atul and Michelle have continued to be superb and, using their skills and wide experience, have provided an excellent level of service and we cannot thank them enough. I would recommend Bourne as a go to agent. Paul & Bob Martin Original Posting from Aug 2022. I have been dealing with Bourne for a few months now on the sale of some property and the purchase of a replacement. They have been excellent in using their many contacts in marketing my property, which is targeted as a development opportunity rather than a traditional sale. I have had a significant number of viewings resulting in an interested party making an acceptable offer. All viewings were professionally conducted by various staff from Bourne causing minimum disturbance and disruption and I was given great feedback on comments from the viewers and the likelihood of the viewer being a serious candidate to move forward with. Similarly they have identified several properties to me as suitable replacements resulting in me finding a property that very closely matched my needs and aspirations. We are currently in the conveyancing process on both properties and Bourne are maintaining contact and providing great advice and assistance on related matters when needed. Lisa, Atul and Michelle have been superb and, using their skills and wide experience, have provided an excellent level of service. I would recommend Bourne as a go to agent. Paul Martin.
Thank you Paul, it is a pleasure working with you and your brother on your move.
5/5
Having worked with Bourne for a while I can honestly say they are one of the most patient and persistent agents I have worked with. Given the tricky nature of our Sale and even more tricky clients - Atul, Lisa and Michelle were always on hand to provide us with updates and feedback to ensure our minds were at ease through the stressful time that is selling a property. I would highly recommend them to everyone looking to sell or buy in the area!
Thank you so much Willem, we are all so happy to have been able to assist you with your move. We wish you all the best in your new home
5/5
Fantastic team at Bourne Estate Agents. They have been helping me to organise a new rental property on a very quick turnaround time. Thanks to their efficiency and excellent communications everything has been completed quickly and stress free. Many thanks to the team - especially to Luke who I have been leasing with.
Thank you Hannah for the kind review we hope you will be very happy in your new home
5/5
Being in the industry myself, I can say with praise that the people that work at Bourne Estates are professional, very helpful and all round a delight to deal with. I trust them and would highly recommend anyone looking for an agency in the area to do the same. Liz and Aimee in lettings in particular are by far the best people in the industry I have had the pleasure of working with and will continue to do so!
5/5
Bourne handled the purchase of my new home & the service they provided was exemplary. Lisa negotiated the sale & was fantastic .. Jim Norman the company’s Sales Progressor was also absolutely brilliant.. he was constantly checking along the chain, chasing up developments & kept me fully informed every step. He is a huge asset to the company .. I recommend Bourne without reservation… an excellent service from start to finish.
Thank you so much for your kind words Cathryn it was a pleasure to work with you and we wish you every success and happiness in the future.
5/5
Thank you so much to Gemma for all her help with my house purchase. I totally appreciated her help in speaking to the sellers and explaining my long held love for the house. I am convinced that without her I would not have succeeded in getting my new home.
Thank you for taking the time to review our services, Gemma is a real star of the company and will always help where needed. We are glad you got your new home, it is a lovely place. Regards Andrew and the team at Bourne.
5/5
I can’t be more happy with how things went - from viewing to tenancy agreement all was done very professional and quick. I dealt with Annie , and she’s a joy to be around. Always helpful and always smiling. Can’t recommend her enough !
This is great to hear Agnieszka, thank you! All the best, Annie Bourne Farnham
5/5
An extremely professional and helpful service. We were well looked after during the purchase of our new home. Bradley in particular did a lot of chasing up for us to get us over the exchange of contracts line in time. We would definitely do business with them again when/if we come to sell.PositiveResponsiveness, Professionalism
5/5
Bourne in Woking marketed our flat for us this year. We were so impressed with their helpfulness, professionalism and genuine care towards us. Ross Trowbridge and Oliver Topham were amazing throughout, supporting us with both the marketing and the overall sale. We felt that we could talk to them and any member of staff in the Woking branch about anything property related. The branch were friendly, polite and all seemed to know our case whenever we called. We would highly recommend Bourne Woking to anyone looking to sell their property.PositiveResponsiveness, Quality, Professionalism, Value
Dear Rebecca, Thank you so much for your brilliant review, we really appreciate it. Andy Gearing - Local Director
5/5
Record breaking customer service in my opinion, fast efficient and utterly charming these guys will get your house sold. We had a no-sale, no-fee arrangement and were delighted with the sale price achieved. With a local office to visit to take care of things and a great conveyancing recommendation this certainly helped.PositiveResponsiveness, Professionalism
Thank you so much Julia, the whole team are delighted for you, and wish you all the best for the future
5/5
I have recently rented a property via Bourne and the whole process, from start to finish, has been very smooth and professional. I have dealt directly with Emily in the Farnham office who has been incredibly friendly and helpful. She has always replied to any queries very quickly. The lettings market seems particularly busy at the moment and a lot of agents seem to have forgotten the art of customer service - but not Bourne. I would definitely recommend them! Thanks again 😊PositiveResponsiveness, Professionalism
Thank you very much for your very kind review, we are delighted you have been happy with the whole process! All the best with your move, Bourne Farnham
5/5
Gemma was amazing from start to finish. We had a nightmare with the chain below us but Gemma went out of her way to ensure the exchange happened when it did. Professional, polite and above all else, cared! Thank you for everything you have done for us Gemma, we now have our dream home that we were in danger of losing!PositiveResponsiveness, Professionalism
Thank you Scott for your kind words, Gemma really does go above and beyond to make sure there is no stone left unturned. Good luck with the move! Regards Andrew and the team at Bourne.
5/5
Having been frustrated with other estate agents Bourne were a delightful change. Sarah the sales team were attentive, proactive and enthusiastic. Communication was excellent. There was a real sense of when, not if, we would get the offer we were looking for. Once the offer was agreed Jim and the after sales team kept us informed and made sure everything ran like clockwork. His communication and professionalism were exemplary. He explained next steps and expected timelines meaning the whole experience was efficient and relaxed. Thanks again for everything! Mark and AdiePositiveResponsiveness, Quality, Professionalism
5/5
Matt and the team at ME were brilliant. Constantly proactive, chasing solicitors when required and making the whole process less stressful! Highly recommendPositiveResponsiveness, Professionalism
5/5
In the past I have used other agencies to rent my property and they have been good, my experience with Bourne has certainly surpassed any I have had from others. All credit to Georgia for making this the simplest and quickest move in from offer.PositiveResponsiveness, Professionalism
5/5
Tom, Alex & the team at Bourne did a great job at selling our house extremely quickly. They kept us informed throughout the process and were always responsive. When our original buyers pulled out, Alex & Tom got our house back on the market the same day and had a number of viewing lined up within 24 hours meaning we received another offer within a week. I was extremely impressed and instantly recommended them to my friend who has also had a successful result with Bourne.PositiveResponsiveness, Professionalism
5/5
We had a viewing of a property in Ash, and were shown around by Yasmine who was very professional, informative and helpful. We are just at the beginning of our journey to find a property in Surrey and Yasmine was full of helpful advice. We would definitely recommend ME Estate agents and Yasmine, they are a pleasure to deal with and give great service all round. Thank you to Yasmine, and thank you too to Steve.PositiveResponsiveness, Quality, Professionalism
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The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Bourne Estate Agents is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.
ESTAS winners in three years, the group and its branches: 2024, 2025, 2026. ESTAS award winner every year since 2024.
2025 2 Gold, 4 Silver, 2 Bronze, 1 Best in County and 8 Best in Postcode across eight branches ESTAS 2025 winners
2024 1 Silver and 1 other award ESTAS 2024 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

Bourne Estate Agents is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Gold EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Farnham has the most, with 542 reviews rated 4.7 out of 5, followed by Guildford with 531.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2018.