Trusted Agent profile
★★★★★
1,944 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Ash Vale, Cobham and Petersfield. Together they have 1,944 reviews on four platforms, rated 4.7 out of 5 overall.
1,755
Reviews on Google
All 9 offices
68
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
116
Reviews on Trustpilot
Business-wide
Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
Showing 1,755 reviews on Google only. Show every review
5/5
GoogleSzymon has been a pleasure to work with, he’s very knowledgeable and good at what he does. He made the whole process as smooth as possible and hassle free. Strongly recommend this young man
Thank you for your review and comments about our team member, it is greatly appreciated. Regards Bourne.
5/5
GoogleSzymon was a great help to me and my husband when we had to do a quick relocation due to starting at a new job. Attentive, polite and always easy to reach. Would greatly recommend
Thank you for your review, Desiree. It is greatly appreciated and your kind words will be passed onto Szymon.
5/5
GoogleSteve Ryan and his team handled the sale of our property in Guildford. Throughout the process they were efficient, always easy to contact, and supported us every step of the way. Would highly recommend.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleRating only, no written review.
Thank you for your review, It is greatly appreciated.
5/5
GoogleReally great experience from start to finish. The whole rental process was smooth and easy, and Alex Welland was incredibly helpful, friendly and responsive throughout. Would definitely recommend!
Thank you for your kind words on our service and team member. We hope you enjoy your new home. Regards Bourne.
5/5
GoogleWe had a great experience dealing with Bourne Guildford. A special thank you goes to Chris Long, who went above and beyond to help us. He was highly professional, incredibly helpful, and always available to answer our questions. His expertise and positive attitude made a massive difference to our move. Highly recommend asking for him
Thank you for your review, Neil. It is greatly appreciated and your kind words will be passed onto Chris.
5/5
GoogleAdam, Jordan and the whole team at Bourne Estate Agents Cobham are the best. Their marketing approach and communications were excellent and they managed to secure a sale within a few days. One of the big differences against other agents is their particular focus in closely managing the sale through to completion. I would have no hesitation in recommending them to anyone thinking of selling their property. Bob M
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleBrilliant estate agents very helpful and knowledgeable highly recommend.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleWe have recently let our property with Bourne and our experience so far has been very positive, particularly with Kathryne Hopkins. Throughout the months leading up to our decision to let our property there was quite a lot of uncertainty due to delays with my international job relocation. Kathryne was very reassuring, patient, and professional in handling our individual circumstances. The viewings were handled promptly and efficiently and our property was let within days of it being advertised. This allowed for a 2 day gap between us moving out and our tenants moving in - this is fantastic from a cash flow perspective as a landlord! We look forward to continuing to work with Bourne and highly recommend to landlords, especially first time landlords, based on our experience to date.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleHaving bought and sold with Bourne nine years ago we had no reservations talking to Bourne about our possible sale. As expected they treated us with absolute care and we felt completely supported through the whole process of our current sale. Shaun was always on hand for queries and questions and the whole team made us feel comfortable. Would always recommend.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
Google⭐⭐⭐⭐⭐ We wouldn't hesitate to recommend Bourne Estate Agents. They sold our house the first time round, but as we couldn't find anywhere we wanted to move to, we decided to take it off the market. They were completely understanding and there was never any pressure, so when we were ready to sell again, we went straight back to them. The house sold again very quickly for the asking price and the whole process was really straightforward. We had regular updates throughout, so we always knew what was happening. A special mention to Shaun, who was always happy to help, quick to answer any questions and made the whole process feel easy. A genuinely great team to deal with from start to finish.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleI had a wonderful experience dealing with Bourne Estate Agents. I was guided through the process and kept informed every step of the way. The team are a great bunch and clearly know their onions. Really great old school customer service. Our sincere thanks to all involved.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleRating only, no written review.
Thank you for your review, It is greatly appreciated.
5/5
GoogleThe team at Bourne helped me find a buyer in a saturated market. Close knit team whom all knew the detail whoever I spoke to, and they really helped guide me through the sale process after offer through to completion keeping me informed throughout. Thanks all!
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleRating only, no written review.
Thank you for your review, It is greatly appreciated.
5/5
GoogleFantastic service from start to finish. Very much recommend using Bourne for your house sale.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
1/5
GoogleThis has genuinely been the worst experience I have ever had with any estate agent. Having been both a homeowner, a landlord and a tenant over the years, I have dealt with plenty of property professionals. I have never experienced a company that has caused this level of unnecessary stress, frustration and conflict. Throughout my tenancy, repairs that were clearly the landlord's responsibility were repeatedly delayed despite constant chasing. When contractors were finally instructed, some later contacted me directly because they were struggling to get paid by Bourne and asked me to assist. I also found myself repeatedly having to defend myself against accusations that I had failed to communicate with contractors or had somehow caused delays. On more than one occasion I had to produce complete email chains, WhatsApp messages and text conversations to demonstrate that what I was being accused of was simply incorrect. The end of my tenancy has been even worse. I have repeatedly been told that I am contractually required to do things that, after carefully reviewing my signed tenancy agreement, simply are not required. Whenever I have challenged these demands, instead of receiving a professional explanation, I have felt intimidated, spoken down to and placed under unnecessary pressure. Time and time again I have had to refer Bourne back to their own tenancy agreement and provide documentary evidence to correct information I had been given. No tenant should have to spend their time proving that an estate agent is wrong about the very contract they are administering. The overwhelming impression throughout my tenancy has been an organisation more interested in creating pressure than resolving problems. Rather than acting as a professional intermediary between landlord and tenant, I have found Bourne to be confrontational, dismissive and, at times, wholly unreasonable. My advice to anyone considering using Bourne Estate Agents is simple: keep every conversation in writing, retain every email, text message and WhatsApp conversation, and read your tenancy agreement yourself rather than relying on what you are told. In my experience, it is the only way to protect yourself. Without question, this has been the most stressful and disappointing experience I have ever had with an estate agent, and I would never choose to use Bourne Estate Agents again or recommend them to anyone.
We’re sorry to hear about your experience and take all feedback seriously. We would appreciate the opportunity to look into this further for you. Please contact our team directly at hello@bourneestateagents.com with the property details so we can investigate the matter properly and address any concerns.
5/5
GoogleDealt with Amber at Bourne in Farnham who worked so hard to help with our move - and did exceedingly well for her first ever lettings deal! She absolutely SMASHED it - and was always super helpful and professional. Nothing was too much and she always went above and beyond to help us out and push things forward for us. Would highly recommend Bourne - and big shout out to Amber; if you get to deal with her directly, you're lucky! Thanks team!
Thank you for your review, Emma. It is greatly appreciated and your kind words will be passed onto Amber.
5/5
Google⭐⭐⭐⭐⭐ Exceptional Service from Rebecca and Andrew at Bourne Estate Agents We have had an excellent experience with Bourne Estate Agents throughout the sale process. Rebecca and Andrew have been absolutely fantastic from start to finish. Both were professional, knowledgeable, and always available to answer our questions or provide updates. Their communication was outstanding, keeping us informed every step of the way and making what can often be a stressful process feel much more manageable. Rebecca and Andrew went above and beyond to ensure everything progressed smoothly, and their friendly, approachable manner made a real difference. We always felt that our best interests were being looked after. We would highly recommend Bourne Estate Agents to anyone looking to buy or sell a property and would like to thank Rebecca, Andrew, and the wider team for all their hard work and support. Thank you for making the process such a positive experience!
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleVery good Estate Agents in Farnham. They are working clearly and properly. Elarose was very helpful.
Thank you for your review, It is greatly appreciated.
5/5
GoogleWe purchased a property through Bourne in Farnham. Rebecca was always polite and friendly and by far the most helpful person in a very frustrating process
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleElarose was extremely helpful and supportive.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleWould highly recommend working with Amber Milletti from the Lettings Team. She was extremely helpful, responsive and very proactive in finding places for me. She was also very attentive to my needs and didn't try to push me into renting properties which didn't match my criteria. She's genuine, really pleasant to deal with and helpful.
Thank you so much for you kind feedback. I will relay this to Amber.
5/5
GoogleI'm glad to meet the letting agent, Szymon. He is very knowledgeable, professional, and well prepared before each viewing. He was patient in answering all our questions and always helpful throughout the process. We really appreciated his time, support, and friendly approach. Highly recommended!
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Bourne Estate Agents is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.
ESTAS winners in three years, the group and its branches: 2024, 2025, 2026. ESTAS award winner every year since 2024.
ESTAS awards by year, 2024 to 20252025 2 Gold, 2 Silver, 2 Bronze, 1 Best in County and 8 Best in Postcode across eight branches ESTAS 2025 winners
2024 1 award ESTAS 2024 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Bourne Estate Agents is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Gold EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Tell us what you need and up to 3 trusted local agents will be in touch.
Farnham has the most, with 542 reviews rated 4.7 out of 5, followed by Guildford with 531.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches have also won 22 other industry awards since 2018.
