★★★★★ 1/5
GoogleRecently rented a house through these guys..All i can say is Never again. Had over completely with the deposit. To and throw with a lady called Karen Reynolds who actually told me she didnt really care. Boy was that the truth..Just nightmare from start to finish. They always favour the landlord so you have no chance getting a fair resolution to your dispute if you want any kind of reasonable portion of your deposit back...Use another agent !!
Cliff · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
We are extremely disappointed to hear your comments. I have notified our Woking office, of your comments as this matter refers to the Woking office not the Farnham branch.
Bourne will always remain impartial during the negotiation of a deposit release and do not favour either landlord or tenant as is our legal responsibility. We will however, always advise the landlord and tenant on a fair deduction against the deposit based on the condition of the property at time of check out. In the event that you do not agree with the proposed deductions you, as tenant have the option to approach the Tenancy Deposit Scheme for arbitration purposes which you have not done in this case.
Many thanks and I know my colleagues are in regular communications on this matter-Adrian Cannon
★★★★★ 5/5
GoogleI have deal with Jacques Smit from Bourne's Property Maintenance team for a while, I have found that Jac has managed all the situations professionally in my property.
He always reportv issue promptly and follows up issue of my property and also provide good detail of the issue. He also tries to help me to look for solution for issue too. It is a 5 Star from me about the service from Jac
Kaikan · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you for taking the time to leave this review, much appreciated
★★★★★ 5/5
GoogleI have worked in this industry for many years and can say with hand on heart that Bourne’s Farnham have been the best Estate Agents we have ever used. The reasons are many: good work ethic, team players, great communication between themselves and the client, enthusiastic, professional, knowledgeable, each and every department have scored well because of their skills and commitment. Thank you all, it has been a great experience and in a life that is not perfect, you came high up the list of achievers. We will of course use you again should the need arise. Thanks too to Adam who worked tirelessly, and Rebecca whose tact and calm persona paved the way for a smooth transition to exchange of contracts. Very much appreciated.
It may be a small office but don’t be fooled, they all have their fingers on the pulse and their noses to the ground (excuse the expression!) which is what makes them the success they are. And finally, always a bright and friendly approach.
Well done all.
Ingrid · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Hi Ingrid, Thank you ever so much for your kind words, we really do appreciate it, it has been an absolute pleasure dealing with you. All the very best-Alex
★★★★★ 5/5
GoogleI have been renting through the agency for the past 9 months and all issues have been dealt with instantly. Sarah is a real asset to the team to keep us updated and activate any follow up.
Florence · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you for taking the time to leave this review Florence, I will let Sarah know. Kind Regards - Adrian
★★★★★ 5/5
GoogleHad a wonderful experience with Bourne in Farnham. Rob was amazing, took as much stress as possible out of the house purchase, great communication, a pleasure to deal with!
H · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you so much for your kind review, Rob said you were an absolute pleasure to deal with and we all wish you all the happiness in your fabulous new home.
★★★★★ 5/5
GoogleBourne did a great job of responding to enquiries and carrying out several viewings. They are professional and diligent. Thanks again.
Alex · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you so much Alex, I really appreciate the review, all the best for the future - Adrian
★★★★★ 5/5
GoogleHi who ever it may concern. Sherman Wong put on here running the Bourne estate agents down. My partner let them stay in the house for a while now they will not get out. He has no right in saying anything about them. We have got nothing but praise for the STAFF at the estate agents.
Carol · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you Carol for clarifying the situation.
★★★★★ 5/5
GoogleReally cannot recommend Bournes enough. The sale of my mum’s flat has just completed and it was very tough process for me because she had passed away. Rob was both empathetic & professional to the end in what were difficult circumstances for me. Great comms too from start to finish. Thank you!
Melanie · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you so much for the kind review Mel, it was a real pleasure for us to handle the sale and we really do appreciate the opportunity. All the very best-Adrian
★★★★★ 5/5
GoogleWe recently bought our house through Bourne and they were brilliant, we highly recommend them. A special shout out to Rebecca who was fantastic in helping us through the process, she was always friendly and approachable, making what can be a very stressful experience much easier.
Jamie · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you Jamie, Rebecca has said you were delight to deal with and we wish you all the happiness in your new home-Many thanks-Adrian
★★★★★ 1/5
GoogleWe rented with Bourne for 2 years and I simply have nothing good to say about them; they displayed a total lack of respect for us as tenants and were on occasion outright rude, and seemingly oblivious to their ineptitude. Reported issues, including a leak in the kitchen and resulting mould issue, were left unanswered and unresolved for months at a time and they fought back on almost everything. I hear good things about their sales department, but they're certainly not using the A-team for lettings...very poor customer service. Avoid.
Richard · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Dear Richard,
We are very surprised and sorry to read your recent review, as looking back over the duration of your 2 year tenancy, all communication from you has been positive.
Bourne take comments such as these extremely seriously and would like the opportunity to investigate this further.
Please can you contact me on 01252 722883 as soon as possible so we can understand your concerns?
Kind regards
★★★★★ 5/5
GoogleA Great responsive and professional team. I have been delighted with the service received at Bourne Estate agents Farnham. . A special shout out to Rebecca Bray , who relentlessly supported me through the whole process . Great job.
Faye · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you so much Faye, we really do appreciate it, all the very best
★★★★★ 5/5
GoogleExcellent service by Bourne from start to finish. The listing was pain-free, and Rebecca did an excellent job with the viewings, securing the sale and smoothing the path to completion. Very happy with the experience and would recommend to others without hesitation.
Paul · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you so much for the kind review Paul, we really appreciate it-
All the best to you and the family
★★★★★ 5/5
GoogleI have just sold my third property through Bourne in the last 14 years and have again dealt with Adrian Cannon. I have always admired and respected his advice and honesty, and every time it has proven to be 100% accurate.
Obviously I would never recommend anyone else or indeed any other agents apart from Bourne.
Chris · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Hi Chris, thank you very much indeed, we really do appreciate your kind words.
★★★★★ 5/5
GoogleBourne have been amazing through what has not been the most straightforward of sales. We couldn’t have asked for better estate agents and wouldn’t hesitate to recommend using them. Special mentions to Rob and Rebecca who have been more than supportive and who have helped us navigate a very stressful, at times, road to completion!
Charlie · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you so so much for the kind review Charlie-All the very best
★★★★★ 5/5
GoogleThe initial meeting with Adam gave us confidence for putting our house on the market with Bourne Estate Agents. Throughout the process Rebecca supported and kept us updated by what proved to be a rather drawn out process. We are very grateful to both of them for achieving a highly successful outcome.
Elizabeth · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you Elizabeth for your review, we are very pleased to hear this, Kind Regards, Bourne
★★★★★ 5/5
GoogleAfter buying my property through Bourne 6 years ago, I asked them to value my house for sale at the start of 2022.
Remembering us from previously Rob and Adrian attended the valuation and the genuine, enthusiastic nature instantly made us feel that listing the property with them was the right choice.
Ever since, Rob, Adrian and the whole team have been incredibly supportive, professional, honest and helpful regarding feedback and problem solving.
Their communication has been first class, with us never waiting a long time for a response or answers to our questions.
We cannot recommend this team enough.
Absolute pleasure to deal with and would again at the drop of a hat. Thank you 'Bourne' for everything and making our move happen.
Matt · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you so so much for your kind review. We are over the moon to have got you moved again. As always you have been a real pleasure to deal with. Thank you also for the coffees and buns the other morning, they certainly brightened our morning. All the very best for the future-Adrian & Rob and the Farnham team.
★★★★★ 5/5
GoogleLouise Stevenson at Bourne Estate Agents in Farnham is my property manager. She is excellent, a great communicator and gets any property issues sorted efficiently and without fuss. A valuable member of the team I'm sure!.
Christopher · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you for taking the time to leave this review Christopher, I will let Louise know. Kind Regards - Adrian
★★★★★ 5/5
GoogleWe can’t thank Rob and Adam enough for helping us with the sale and purchase of our dream family home. From the start to finish both Rob and Adam have been brilliant, efficient and incredibly personable. They understood us completely and went over and beyond to ensure our process was as smooth as possible. We highly recommend Rob and Adam at Bourne Farnham. The whole team is absolutely brilliant. Once again thank you Lucie, Lee and Riley.
Lucie · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you very much Lucie, Lee and Riley!
★★★★★ 5/5
GoogleThe staff at Bourne have been great throughout the process of selling our house, very professional, knowledgeable and extremely helpful. Particular mention goes to Rob for managing our sale, always available to answer any question, going above and beyond ensuring all needs were met at all times. Highly recommended, thank you.
Ruth · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you ever so much Ruth, we are all so happy for you and wish you all the happiness for the future-Kind regards-Adrian
★★★★★ 5/5
GoogleIf you're looking to sell your house, the best advice I can give is to make the first and only call to the team at Bourne Farnham. From the moment I first spoke to Adrian I felt at ease with his approach which was honest, enthusiastic and informed. Hayley put together a brochure which showcased our home in the best light and Jo did her homework so she could host well informed viewings. Her passion for our house alongside her warm demeanour resulted in many offers from the launch day so we could have our pick of buyers. Every member of the team had a positive way about them and the phone was always answered immediately. As a company, they are exemplary and I was lucky enough to deal with everyone: Adrian, Adam, Rob, Rebecca, Thomas, Hayley and Jo... Thank you for everything you have done for us, our appreciation cannot be put into words.
Sam · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you Sam
★★★★★ 5/5
GoogleMy partner and I have just bought our first home with Bourne, from the initial house viewing with Hayley Johnson, to completion with Rebecca Bray we could not have had a better experience.
As first time buyers, we were pretty anxious throughout the experience but Rebecca was always there to reassure us, she kept us constantly up to date with the process.
We cannot thank Hayley and Rebecca enough for helping us through this process.
We would highly recommend Bourne to anyone looking to move.
Georgia · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you so much for your kind review, we really do appreciate it. All the very best in your new home.
★★★★★ 5/5
GoogleI recently sold my house with the team at Bourne in Farnham. Adrian and Adam have supported me through the last few years, in what has been an incredibly difficult time for me.
They gave me clear, honest advice when I put the house on the market and I sold to a fantastic buyer. They really were more than just my estate agents, 100% genuine guys wanting to help, and would highly recommend the team at Bourne.
Tracey · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you so much Tracey, I really appreciate the review, all the best for the future-Adrian
★★★★★ 5/5
GoogleI have recently sold a property with Bourne Estates agents in Farnham and bought a property with Bourne estate agents in Alton. I can’t recommend them highly enough. From the first visit to value our property to when we sold and bought they were highly efficient and professional. Special thanks to Rebecca,
an absolute asset to the Farnham office, her regular contact and co-ordination ensured that all parties were informed and on-track for completion in the timescales we were working to and I think I’d go as far as to say if she wasn’t assisting as much as she did I’m sure the chain would have collapsed, great work we’re very happy.
Rachel · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you ever so much Rachel, we are all so happy for you and I will pass your kind words onto Rebecca. Wishing you all the happiness for the future, Kind regards - Adrian
★★★★★ 5/5
GoogleWe found our dream home through Bourne estate agents in Farnham. We had been looking for some time with all the agents and in our opinion, Bourne are by far the best for customer service and care.
Robert Skuse kept us well informed throughout our property purchase process and was helpful, informative and always on hand for any queries we had and responded speedily. The communication was excellent and nothing felt too much trouble.
We were taken seriously from the moment we requested a viewing through to exchange and felt our interests were well looked after.
Robert also helped us find a new mortgage broker who was excellent but was never pushy about us using them.
Would highly recommend buying through Bourne. They are respectful, helpful, efficient and great communicators.
Katy · 20 June 2023 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you Katy, Rob says you were an absolute pleasure to deal with-All the very best-Adrian
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