5/5
Great service from Steve Darling and his team.

Trusted Agent profile
★★★★★
1,944 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Ash Vale, Cobham and Petersfield. Together they have 1,944 reviews on four platforms, rated 4.7 out of 5 overall.
1,755
Reviews on Google
All 9 offices
68
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
116
Reviews on Trustpilot
Business-wide
Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
Showing 1,755 reviews on Google only. Show every review
5/5
Great service from Steve Darling and his team.
5/5
As first time buyers the experience can be a little daunting. We had seen some other houses but we found our experience with Patrick was amazing. He was very professional, whilst explaining things in simple terms to us. I don’t think when you find the right house it needs to be ‘sold’ however Patrick was very informative and friendly and for us really made it a positive experience. Very impressed.
5/5
Rating only, no written review.
Thank you for your review. It is appreciated. Regards Andrew and the team at Bourne.
5/5
Rating only, no written review.
Thank you for your review. It is appreciated. Regards Andrew and the team at Bourne.
5/5
Rating only, no written review.
Thank you for your review. It is appreciated. Regards Andrew and the team at Bourne.
5/5
The agents have found and arranged two tenancies for us; both have been stress-free and efficiently managed
Thank you for your review. It is appreciated. Regards Andrew and the team at Bourne.
5/5
Excellent service, especially Molly Calder ,she very friendly and polite knows her job very well.she explains in detail.
Thank you for your review, it is appreciated. Regards Andrew and the team at Bourne.
5/5
Very early into the process, but excellent communication and care delivered by Gemma, who has secured our purchase. Absolutely delighted !
Thank you for your review, it is appreciated. Regards Andrew and the team at Bourne.
5/5
Roanna dealt with the sale of our flat and she was brilliant from start to finish. Would highly recommend Roanna and the team at Bourne!
Thank you for your kind words. It is much appreciated and we are so glad to have got your property sale underway and completed. Thank you for the opportunity. Regards Andrew and the team at Bourne.
1/5
I would give this estate agent 0 stars. They have no understanding of how their actions and lack of transparency affects their customers. I felt bullied, disrespected and lied to for my 5 month ordeal in purchasing a home with them. And then to be told that they are putting the home back on the market. I have fed back to this estate agent as a whole and had no apology but instead was made to feel as if I was in the wrong for not using their recommended solicitor. Shame on them as they truly failed to understand how much this has affected me and my mental health. I don’t want to name and shame who this agent was , but she knows who she is. Bourne in my eyes is all about business and a lack of empathy. Disgraceful and be warned!
17/10/23 - Dear Hira, I have investigated your purchase and can see that you were not able to obtain a mortgage based on the conditions of type of sale through Rural Housing Trust. We were therefore left with no choice but to remarket the property. I do find it unfair that you have apportioned the blame at our doorstep when there was no other outcome other than to remarket the property. I completely understand the frustrations of not being able to achieve a mortgage on your first property and would have welcomed the opportunity to discuss this with you but to date you have chosen not to respond to my efforts to speak. Regards Andrew 13/10/23 - Dear Hira, I am yet to hear from you, if you could provide me with details regarding your review and I will investigate. Regards Andrew. 09/10/23 Dear Hira, I have emailed you asking for you to contact me with specifics regarding your review so that I can investigate. If you could come back to me then it would be appreciated as we take all reviews, good and bad, very seriously. Regards Andrew at Bourne.
5/5
Ayisha, Claire, Annabelle & the whole team at Bourne have excelled at finding us a tenant & managing the rental of our Townhouse in Bordon. In one week of viewings we got 4 acceptable offers. They handled a couple of repairs very quickly & efficiently. We get a great end of year financial summary.
Thank you for your review. It is appreciated. Regards Andrew and the team at Bourne.
5/5
Rating only, no written review.
Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. We hope you enjoy your new home. Regards Bourne Estate Agents.
5/5
Rating only, no written review.
Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. We hope you enjoy your new home. Regards Bourne Estate Agents.
5/5
Very helpful!
Thank you for your reply and we are pleased to hear you have had a positive experience with the team.
5/5
Kathryne had secured a Tenancy for me within 2 weeks and have been very friendly ,helpful and professional throughout. Strongly recommended.
Hi Kate, thank you very much for providing Kathryne with a 5 star google review. We pride ourselves in recuriting only the best in the business. Thank you for your support and we look forward to a long and healthy relationship with you. Regards, Bourne Estate Agents.
5/5
Kathryne at Bourne was extremely helpful with the entire process of renting a new house. Would highly recommend Bourne!
Thank you very much for your feedback on our service and Kathryne. We pride ourselves on providing great service and linking tenants to their next home. We hope you enjoy renting your new property and if there is anything further you require from us, please get in touch.
5/5
Hi, I wanted to share my experience with Bourne Estate Agents, specifically highlighting the commendable assistance I received from Amy and Kathryne during my recent move to Guildford. As a first-time renter, I had numerous questions and concerns, and both of them patiently put my mind to ease. Amy was instrumental in organizing the property viewing, ensuring it was a seamless process. Kathryne took over from there and handled all the necessary due process. She patiently guided me through the process, making sure everything was in order. I genuinely appreciate Amy's and Kathryne's expertise in their respective roles. Their teamwork ensured a smooth transition into my new place. I'd like to commend the entire team at Bourne Estate Agents for their commitment to customer service. They were always a call/ email away for all my big and small questions. If you're seeking a straightforward renting experience, I recommend considering them. I'm leaving a 5-star review for Bourne Estate Agents as a token of my appreciation for their service. Thank you, Amy and Kathryne, for your valuable assistance. Best regards, Khushi
Thank you for taking your time in providing us with this fantastic review. Your comments about Amy and Kathryne are appreciated and we are pleased to see you have had a pleasant and smooth journey with the rental process. As you would have experienced the rental industry is not always straight forward but as a business we try and ensure our staff are trained to deliver the best possible care. Thank you again and we hope you enjoy your new home.
5/5
Great experience with David Lowther from start to finish - knowledgeable, friendly and very helpful at every stage of the process. Highly recommended.
5/5
I would highly recommend Bourne estate agents, they sold our house quickly with no hassle and David has been extremely helpful throughout the sale process, keeping us updated every step of the way!
5/5
The staff at Bourne Godalming were extremely helpful and professional especially Shane and Tilly. My house was on the market within days of instructing them and it sold within 10 days. The dealings between myself and my buyer, through Bourne, were smooth and we completed on time.
5/5
Just sold my property through Bourne Godalming and am really pleased I chose them. David and the team were exceptional. They really kept the pressure on to get this sale through efficiently and kept me updated with every step. Nothing was too much trouble and the team were proactive and professional, even letting me know in advance if someone was going to be out of the office for the day. Great service and worth every penny. Highly recommended.
5/5
Delighted with service we received. Keeped us regularly informed about every aspect of the sale always ready to answer any queries. Would recommend and use again Many thanks
Dear Jean, Thank you for your review, I have passed this onto the team. Our aim is to provide outstanding customer service coupled with market leading sales results. We are very grateful for your recent business and service review. Best regards Andy Gearing - Director
5/5
Very happy with the service of buying our first flat. Bourne staff are helpful, organised and responsive.
Thank you for taking the time to review our service, it is very much appreciated
5/5
An exceptional team who have gone above and beyond from the start. Great overall management from Andy who ensured the clearance, clean and decoration went to plan for all systems go. However, special thanks must go to Brandon and Fraser to ensure the rental process went smoothly and stress free.
Thanks David, look forward to catching up with you again very soon. I have passed your feedback onto the team. Kind regards Andy Gearing - Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Bourne Estate Agents is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.
ESTAS winners in three years, the group and its branches: 2024, 2025, 2026. ESTAS award winner every year since 2024.
2025 2 Gold, 4 Silver, 2 Bronze, 1 Best in County and 8 Best in Postcode across eight branches ESTAS 2025 winners
2024 1 Silver and 1 other award ESTAS 2024 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

Bourne Estate Agents is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Gold EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Farnham has the most, with 542 reviews rated 4.7 out of 5, followed by Guildford with 531.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2018.