Trusted Agent profile
★★★★★
1,944 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Ash Vale, Cobham and Petersfield. Together they have 1,944 reviews on four platforms, rated 4.7 out of 5 overall.
1,755
Reviews on Google
All 9 offices
68
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
116
Reviews on Trustpilot
Business-wide
Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
Showing 1,755 reviews on Google only. Show every review
5/5
GoogleHannah and Monika have both been amazing throughout our whole process. They have been there for all of our questions and have been incredibly helpful. Also a big thank you to the whole Cobham team as they were incredibly kind and helpful when we went into their branch! Couldn't have asked for a better experience. Thank you all!
Thank you Cassidy for the great review. All the very best Adam
5/5
GoogleMonika which was our agent was really nice helpful through all the journey. Comparing with my previous agency which made me afraid go through the same journey again for renting i would say everyone here has been brilliant and Monika has been expansional. I would highly recommend Bourne State Agents
5/5
GoogleThe Team at Bourne Estate agents were excellent in getting over the line a difficult sale and were with us all the way. Thank you so much for this. Would certainly recommend them without hesitation. Andrew C
Thank you Andrew, our pleasure. Many thanks for the opportunity. Adam
5/5
GoogleHighly recommended! Monika found me the perfect property to rent and was by far one of the friendliest and most professional lettings agents I met over a 5 month search. A joy to have met. 5* to Hannah and Ayah too - brilliant team - excellent and caring service.
Thank you Diane for the fantastic review. All the very best Adam
5/5
GoogleBy far the best agent I have used and trust me, I have worked with many. I couldn't be more grateful for the whole team, Hannah and Ayah in particular, thank you for all your hard work, prompt responses and all round professional work ethic. It is much appreciated and I look forward to continue working with you. Best Regards, Christiaan
Thank you Christiaan for the review. Many thanks, Hannah
5/5
GoogleFrom the outset, Adam at Bourne demonstrated a profound understanding of the local area and surrounding residential market. His knowledge, combined with his professionalism and dynamism, set him apart as a top-tier estate agent. Despite the current challenging times in the market, Adam exhibited remarkable expertise in navigating the complexities of the sale process. One of the key strengths of Adam was the delivery of marketing materials and high-quality pictures that showcased our property effectively. The advice provided for bringing our £1.5 million residential property to market was not only timely but also comprehensive and accurate, reflecting Adam’s commitment to excellence. Throughout the entire process, Adam consistently exceeded our expectations. His proactive approach and ability to manage and communicate the behind-the-scenes progress were instrumental in achieving a quick and successful sale. The timely exchange and completion of the sale further highlighted Adam’s professionalism and dedication. I am truly grateful for Adam’s calming presence and the transparency with which he provided progress reports. His communication style ensured that we were well-informed and confident in every step of the journey. In conclusion, I wholeheartedly recommend Adam at Bourne to anyone looking for an exceptional estate agent in the Cobham and surrounding areas. His outstanding service, coupled with a results-driven approach, made the sale of our property a timely, smooth and stress-free experience. Thank you, Adam , for your outstanding efforts and for enabling a calm and successful sale.
Thank you Jerry for the incredible 5-star review! We truly appreciated the opportunity and your trust in us to get the job done. We sincerely enjoyed doing business with you and receiving your valuable feedback. All the very best Adam
5/5
GoogleAfter selling my own property with Bourne last year and being was so pleased with the service provided, I only wanted to use them again when it came to selling my mums house this year. I am so glad I did, the whole team are friendly, helpful and work so hard. They really supported me through a tricky and long sale and I can’t recommend them enough. Adam and Aliyah were excellent, they kept everything moving forward, kept me very well informed and without them I think the process would have taken a lot longer. I am very very grateful to them and the rest of the team!
Thank you Kristina for your 5 star review & your comments. All the very best, Adam
5/5
GoogleHighly recommended! Aliyah and Adam were very helpful throughout the purchase. Very good service. Quick response for emails and phone calls.
Thank you Stephanie for your 5 star review & your comments. All the very best, Adam
5/5
GoogleKathryne is a saint! Incredibly helpful, responds quickly. Overall 10/5 stars
Thank you very much for taking the time to write the above review. Kathryne prides herself on quick and transparent communication and we are pleased we were able to help you. We hope you enjoy your new home. Regards Bourne Estate Agents.
5/5
GoogleBy far the best estate agents we have ever come across! Made us feel our home was great, all staff very polite and helpful. Also upbeat at all times and kept to our requests for specific viewing times without a problem. They all seem so motivated and positive and not pushy! All the staff are great and David the manager has been fantastic. Really efficient - no waffling! He just gets it!
Thank you Rose, It has been a pleasure to work with you. We very much appreciate the kind review.
5/5
GoogleThe Poperty Management Team are marvellous. Karen was my first property manager contact who provided down to earth advice, responded to queries quickly and gave a seamless handover to Tallulah. Tallulah managed some tricky situations with difficult people seamlessly, was prompt to react to anything that needed attention and kept me up to date with ongoing maintenance, with great attention to detail. As a bonus she was always a cheery voice on the end of the phone, making sure to highlight the positives in any situation. Good luck with your travels Tallulah, I have high hopes for continuing my relationship with the Bourne Property Management Team.
Thank you for the review. We are really pleased you have had a great experience.
5/5
GoogleWe had a great experience buying our house with Bourne. All of the staff we interacted with were helpful and accommodating. Our agent Roanna was responsive and friendly throughout the buying process. Thoroughly recommend!
Hi Jeni, Thank you ever so much for your review, and I do hope you are settling in nicely to your new home.
5/5
GoogleWe used Bourne to sell Mum's home in St Johns, having vetted 5 other agents in the area. Right from the initial meeting, Andy Gearing (who personally oversaw the entire process) inspired confidence that they knew the local market best, with a refreshingly straight talking and data-driven approach. I've been treated to a first-class service throughout by Andy and every member of his team, who've been incredibly proactive, communicative and pleasant to deal with. Exceptional and Highly Recommended!
Thank you so much for your kind words and for placing your trust in us to sell your Mum's home. It was a pleasure to work with you throughout the process. Your feedback truly means a lot to the entire team and me. We always strive to provide a straightforward, data-driven service tailored to the local market, and I'm glad we could deliver on that promise for you. Thank you again for the recommendation, it's greatly appreciated! Best regards, Andy Gearing
5/5
GooglePersonal & professional. After meeting with three different estate agents we selected to go with Bourne and never regretted our decision. From the outset we were impressed by their approach. We found Andy Gearing and his team to be completely invested in not only in the sale of our home, but we felt looked after too. Their sales strategy worked well and we appreciated the fact that the whole sales team viewed our house at the outset, so knew it well. Our experience was that Bourne acted with integrity from the beginning of the process to the end, and we felt listened to. I would definitely recommend Bourne to anyone looking to sell. Rev. H Koch
Thank you Hazel for your incredibly kind review. It was a pleasure working with you, and I’m thrilled to hear that you felt supported and well taken care of throughout the process. The entire team appreciated getting to know your home, and we’re so glad our approach and strategy worked well for you. Your recommendation truly means a lot. Best wishes from myself and the Bourne team! Andy Gearing - Director
5/5
GooglePatrick at Bourne was excellent and I would recommend him to anyone considering selling their property. Always available, friendly, and helped get us through the process stress free.
Thank you so much George, it was a pleasure to deal with you and get the sale over the line -All the very best
5/5
GoogleI had a fantastic experience with Bourne, they helped me find my perfect home! Alex was a superb estate agent, his knowledge was second to none and I couldn’t have asked for a better estate agent!
Thank you Stephen, we really appreciate it-All the very best
5/5
GooglePatrick at the bourne was the perfect estate during the purchase of our first home!!! The whole process was made extremely easy and we were not bothered unless necessary, all our questions were answered immediately and precisely. I couldn't recommend the bourne enough as they made it a super smooth transition from renting to home owners. Great team.
Thank you Harry, Patrick was delighted to be of assistance. We wish you all the very best for the future in your new home.
5/5
GoogleWe recently sold our house through Bourne and Patrick was incredibly helpful throughout the whole process. He was understanding and accommodating with arranging viewings as we both worked from home. We had a specific time frame we wanted to complete by due to moving across country and childcare which Patrick was supportive with and helped to push our solicitors to ensure we were moved in time. Would definitely recommend Patrick and Bourne.
Thank you Shanice, we really appreciate your kind review
5/5
GoogleI have been extremely happy with the Lettings Team throughout the years. They have found tenants for my property several times and each time it’s been a very smooth process. They are very professional and helpful and I cannot praise them enough. Many thanks to David and his Team.
Thank you very much for your kind review. We pride oursevles on trying to make the process as smooth as possible to ensure great customer service. We appreciate your business with us and look forward to many more happy years of working with each other. Regards Bourne Estate Agents.
5/5
GoogleI recently had the pleasure of working with Alex Bulpitt and I couldn't be more satisfied with the experience. From the initial consultation to the final transaction, their professionalism and dedication were outstanding. They were extremely knowledgeable about the local property market and offered valuable insights that helped guide my decisions. Whether it was answering questions, organising viewings, or negotiating the best deal, they were always prompt and efficient.
Thank you for sharing your experience with Alex and the team. We can pride in helping people move and pleased you have had a positive interaction with us. Regards Bourne Estate Agents.
5/5
GoogleAlex was really helpful when it came to my needs. He was very attentive and recommend a great mortgage advisor and solicitors. Very professional, knowledgeable and friendly too
Thank you for your review on our services. Alex prides himself on providing the best possible service at all times. We hope you enjoy your new home. Regards Bourne Estate Agents.
5/5
GoogleI had the pleasure of speaking with Kris Gauson today - as a first time buyer it can really scary calling an agent to ask what might be ‘silly’ questions but Kris was the sweetest pea! He was very informative, professional and helpful. Would definitely recommend him and his team. Thanks Kris!
Thank you for your review on our services. Kris prides himself on clear and easy communication with his clients and we are pleased it has helped the process. Enjoy your new home. Regards Bourne Estate Agents.
5/5
GoogleThe most impressive sales team. A special thanks to Kris Gauson who helped me find and purchase my first property. He was truly exceptional. I was impressed with his level of knowledge about the market, so it was a no-brainer for me to work with him, since I was set on buying in this area, and I’m so thankful I did. Thank you KG!
Thank you for your kind words and your review on our service. Your first purchase is an important milestone and we are proud to have been able to support you through the process. We hope you enjoy your new home and please let us know if we can assist in the future. Regards Bourne Estate Agents.
5/5
GoogleThank you Kris and all the team at Bourne in Guildford for all your support and professionalism in facilitating our move. During what's normally a very stressful process, we felt supported and informed at all times which made for a very smooth sale. Couldn't have done it without you Kris, thank you.
Thank you for your review. We are pleased you have had a positive experience. We hope you enjoy your new home. Regards Bourne Estate Agents.
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The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Bourne Estate Agents is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.
ESTAS winners in three years, the group and its branches: 2024, 2025, 2026. ESTAS award winner every year since 2024.
ESTAS awards by year, 2024 to 20252025 2 Gold, 4 Silver, 2 Bronze, 1 Best in County and 8 Best in Postcode across eight branches ESTAS 2025 winners
2024 1 Silver and 1 other award ESTAS 2024 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Bourne Estate Agents is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Gold EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Farnham has the most, with 542 reviews rated 4.7 out of 5, followed by Guildford with 531.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2018.
