5/5
GoogleIt is not Richard Pardey as he is dead. it is Jill Pardey
Trusted Agent profile
Bourne Estate Agents in Farnham, Guildford, Woking and 6 more
★★★★★
1,944 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Ash Vale, Cobham and Petersfield. Together they have 1,944 reviews on four platforms, rated 4.7 out of 5 overall.
1,755
Reviews on Google
All 9 offices
68
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
116
Reviews on Trustpilot
Business-wide
Our offices
Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
- Bourne Estate Agents Farnham29 Downing Street, GU9 7PD542 reviews · 383 on Google (4.7)34 in the last 90 days
- Bourne Estate Agents Guildford5a Trinity Gate Epsom Road, GU1 3JT531 reviews · 364 on Google (4.5)58 in the last 90 days
- Bourne Estate Agents Woking36 Commercial Way, GU21 6EN435 reviews · 334 on Google (4.8)36 in the last 90 days
- Bourne Estate Agents Alton72a High Street, Alton, GU34 1ET389 reviews · 218 on Google (4.8)21 in the last 90 days
- Bourne Estate Agents Godalming41 High Street, GU7 1AU362 reviews · 186 on Google (4.8)15 in the last 90 days
- Bourne Estate Agents Esher29 High Street, KT10 9RL191 reviews · 60 on Google (4.9)14 in the last 90 days
- Bourne Estate Agents Ash Vale244 Shawfield Rd, GU12 5DJ105 reviews · 105 on Google (4.8)5 in the last 90 days
- Bourne Estate Agents Cobham13 Oakdene Parade, KT11 2LR105 reviews · 105 on Google (5.0)4 in the last 90 days
- Bourne Estate Agency PetersfieldSwan House, 2 Swan St, GU32 3AD0 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 1,755 reviews on Google only. Show every review
Google5/5
GoogleMy whole experience with Bourne when buying my first property was superb. They were very realistic and honest with what I could afford and which properties met my needs as a first time buyer. Of course very highly recommended.
5/5
GoogleThe service from Bournes has been outstanding. They got us up and running very quickly and found our buyer through a ring round. They have exceeded our expectations throughout.
5/5
GoogleRebekah was very helpful throughout the whole lettings process and responded quickly
Agent replied · 28 February 2025
Thank you so much Tommy we appreciate it
5/5
GoogleI live in West Sussex and having to sell a property in Guildford was not easy. Fortunately I was recommended to Bourne Estate Agents. I'm so pleased that I took this recommendation. The office in Guildford is welcoming and both my wife and I were warmly greeted by Alex Bulpitt. We explained that this was to be an executors sale and that we knew little of the procedures and what was to be expected. Alex immediately put us at ease and explained the whole process to us in detail. He said that he and his team would always be there for us and keep us updated on the sale progession. He kept his word. Alex and the team were exemplary. The sale progressed quite speedily and Alex achieved full asking price for us. Very highly recommended.
Agent replied · 14 March 2025
Thank you for your kind review on our services. We are pleased to hear you have had a positive experience. We hope you enjoy your new home. Regards Bourne Estate Agents.
5/5
GoogleI had a really good experience selling my house through Bourne Estate Agents in Ash Vale. They were very polite and knowledgeable and were happy to answer any questions I had. Thank you once again to Gary and the team at Bourne, Ash Vale!
Agent replied · 25 March 2025
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that you had a positive journey selling your home with us. We are pleased to know that our knowledge and support made the process smoother for you. Should you ever need assistance in the future, please don’t hesitate to reach out. Wishing you all the best in your new chapter! Kind regards, Hayden Gissing Branch Manager
5/5
GoogleRating only, no written review.
5/5
GoogleBourne lettings team have been wonderful helping me secure a property for rent - they’re extremely knowledgeable and were able to answer all the questions I had about the market at the moment and renting a property. The view is were conducted very professionally and catered to my availability. Couldn’t recommend them more!
Agent replied · 18 December 2024
Thank you ever so much for the review Charlie, all the very best to you and Merry Christmas
5/5
GoogleSteph and the team have been friendly and professional throughout the process. She has kept us regularly updated and explain each step and supported us. I would be more than happy to recommend Bourne to friends and family based upon our experience with you.
Agent replied · 28 February 2025
Thank you Lianne for your kind review, all the best, Jenna & Steph
5/5
GoogleAnyone looking to sell, use Gemma and Ayisha for the support of what is supposed to be a stressful time. Thank you girls
Agent replied · 22 February 2025
Thank you Clare for your lovely review, all the best with the move
5/5
GoogleHugo has done an excellent job in helping us secure our first purchase of a home. From start to finish, from our first viewings to exhange Hugo has shown a genuine care, very transparent, and speedy with updating us as soon as any progress or updates were made. Thank you Hugo
Agent replied · 25 March 2025
Thank you for your wonderful review! We’re delighted to hear that Hugo provided such excellent support throughout your home-buying journey. Purchasing your first home is a significant milestone, and we’re thrilled that Hugo's transparency, care, and efficiency made the process smooth for you. We truly appreciate your kind words and hope you enjoy your new home. Should you ever need anything in the future, please don’t hesitate to reach out. Best wishes, Hayden Gissing Branch Manager
5/5
GoogleWe have had lots of positive dealing with Bourne and really rate their services. Communication which I think is the most important is amazing, and any question, whether big or small, gets answered quickly.
5/5
GoogleGreat service, thank you
5/5
GoogleI viewed with Bourne today very efficient, polite and knowledgeable service thank you very much !
5/5
GoogleI have worked with Bourne since 2021 and it has been a pleasure. I couldn’t ask for a more friendly, professional, responsive and helpful letting agent. I am delighted to recommend the entire team. l always get excellent service and support across the 4 properties they let for me locally.
Agent replied · 28 February 2025
Thank you so much Refilwe
4/5
GoogleThis is our 1st time renting with Bourne and so far we are very pleased. The process was very smooth and there was plenty of communication in between to support us with any enquiries. Elarose was very supportive and proactive from when we first enquired about a property to when we finally picked up the keys to our new home.
1/5
GoogleAbsolutely unacceptable experience with this agency. They failed to inform us that the flat has pay-as-you-go meters, which turned out to be faulty and require replacement, something only the landlord can approve. On top of that, the water heater broke down twice within days of moving in and remains unusable. Despite raising these issues immediately, no proper action has been taken. Avoid this agency at all costs!
Agent replied · 21 February 2025
Dear Farshad, Thank you for sharing your feedback. We’re sorry to hear about your experience and would like the opportunity to look into this further to address your concerns. Please contact us directly at hello@bourneestateagents.com with more details so we can investigate the matter. Kind Regards Chris
5/5
GoogleEveryone that I spoke with at Bourne were professional & freindly which made purchasing my 1st home a smooth experience. Thank you all for your support Gemma & Ayisha.
5/5
GoogleI have been well looked after as a buyer. They have been very helpful and treated us with respect. They have proved very useful in the negotiations with our seller and made the process as stress free as they could. I would recommend the Alton branch to anyone looking to relocate.
5/5
GoogleRating only, no written review.
Agent replied · 22 February 2025
Thank you Nick
5/5
GoogleBrilliant service, real family values and Steph & Jenna understood our family needs and requirements. Thankyou!
Agent replied · 22 February 2025
Thank you James, your review is very much appreciated. Regards, Jenna
5/5
GoogleA fantastic team of people who returned all the calls, answered all questions and were there with us throughout the whole process. Thank you.
5/5
GoogleHugo Labram went above and beyond to help sell our home. He persevered and did his upmost to get viewings through the door. His post sale assistance/ advice/ sympathetic ear (when things looked bleak) has been 2nd to none and it's thanks to Hugo that we finally exchanged today.
Agent replied · 25 March 2025
Thank you so much for your kind words and for taking the time to share your experience. We are delighted that Hugo went above and beyond to support you throughout your home sale journey. We’re so pleased that Hugo’s dedication, perseverance, and post-sale support made a difference for you. Your feedback truly means a lot, all the best in your new chapter, and if we can ever be of assistance in the future, please don’t hesitate to get in touch. Kind regards, Hayden Gissing Branch Manager
5/5
GoogleGreat team, professional and knowledgeable. Best estate agents in Godalming. Good attention to detail and you feel individual and valued which is particularly important when marketing a probate sale.
Agent replied · 13 February 2025
Thank you Joanne, we really do appreciate the review
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Bourne Estate Agents is among the ESTAS 2026 winners.
- GoldESTAS 2026: Best Regional Group (6-20 Offices) in the UK, Lettings
- WinnerESTAS 2026: Best Regional Estate Agency Group by Region, South East
ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.
- GoldESTAS 2026: Lettings (Landlords), South East (Surrey)Farnham
- SilverESTAS 2026: Lettings (Landlords), South East (Surrey)Guildford
- SilverESTAS 2026: Lettings (Tenants), South East (Surrey)Godalming
- SilverESTAS 2026: Sales, South East (Surrey)Godalming
- BronzeESTAS 2026: Sales, South East (Surrey)Guildford
- BronzeESTAS 2026: Lettings (Tenants), South East (Surrey)Woking
- BronzeESTAS 2026: Lettings (Landlords), South East (Surrey)Godalming
- Best in County (1)ESTAS 2026
- Surrey: Lettings (Landlords), Farnham
- Best in Postcode (8)ESTAS Best in Postcode 2026
- GU9 Farnham Sales & Lettings (Landlords & Tenants)
- GU1 Guildford Sales & Lettings (Landlords & Tenants)
- GU21 Woking Lettings (Landlords & Tenants)
- GU34 Alton Sales & Lettings (Landlords & Tenants)
- GU7 Godalming Sales & Lettings (Landlords & Tenants)
- GU12 Ash Vale
- KT11 Cobham Sales & Lettings (Landlords & Tenants)
- GU32 Petersfield Lettings (Landlords & Tenants)
ESTAS winners in three years, the group and its branches: 2024, 2025, 2026. ESTAS award winner every year since 2024.
ESTAS awards by year, 2024 to 2025
2025 2 Gold, 4 Silver, 2 Bronze, 1 Best in County and 8 Best in Postcode across eight branches ESTAS 2025 winners
- GoldESTAS 2025: Best Regional Group (6-20 Offices) in the UK, Lettings
- GoldESTAS 2025: Lettings (Landlords), South East (Surrey)Guildford
- SilverESTAS 2025: Best Regional Group (6-20 Offices) in the UK, Sales
- SilverESTAS 2025: Lettings (Landlords), South East (Surrey)
- SilverESTAS 2025: Lettings (Tenants), South East (Surrey)
- SilverESTAS 2025: Sales, South East (Surrey)Cobham
- BronzeESTAS 2025: Lettings (Tenants), South East (Surrey)Guildford
- BronzeESTAS 2025: Lettings (Landlords), South East (Surrey)Cobham
- Best in County (1)ESTAS 2025
- Surrey: Lettings (Landlords), Guildford
- Best in Postcode (8)ESTAS Best in Postcode 2025
- GU9 Farnham Lettings (Landlords & Tenants)
- GU1 Guildford Sales & Lettings (Landlords & Tenants)
- GU21 Woking Lettings (Tenants)
- GU34 Alton Sales & Lettings (Landlords & Tenants)
- GU7 Godalming Sales & Lettings (Landlords & Tenants)
- GU12 Ash Vale
- KT11 Cobham Sales & Lettings (Landlords & Tenants)
- GU32 Petersfield Lettings (Landlords & Tenants)
2024 1 Silver and 1 other award ESTAS 2024 winners
- SilverESTAS 2024: Sales, South East (Surrey)
- WinnerESTAS 2024: Best Local Estate Agency Group by Region, South East (Surrey)
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
EA Masters
Bourne Estate Agents is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 2 awards EA Masters 2020 winners
- Award winning agency (2)EA Masters 2020
- South East Lettings
- Berks, Hamps, Isle of Wight Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Berks, Hamps, Isle of Wight Lettings
2018 2 Gold EA Masters 2018 winners
- GoldEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
- GoldEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Bourne Estate Agents
Which Bourne Estate Agents office has the most reviews?
Farnham has the most, with 542 reviews rated 4.7 out of 5, followed by Guildford with 531.
Where are the Bourne Estate Agents offices?
The nine Bourne Estate Agents offices, by town:
- Alton: 72a High Street, Alton, GU34 1ET
- Ash Vale: 244 Shawfield Rd, Ash Vale, GU12 5DJ
- Cobham: 13 Oakdene Parade, Cobham, KT11 2LR
- Esher: 29 High Street, Esher, KT10 9RL
- Farnham: 29 Downing Street, Farnham, GU9 7PD
- Godalming: 41 High Street, Godalming, GU7 1AU
- Guildford: 5a Trinity Gate Epsom Road, Guildford, GU1 3JT
- Petersfield: Swan House, 2 Swan St, Petersfield, GU32 3AD
- Woking: 36 Commercial Way, Woking, GU21 6EN
Has Bourne Estate Agents won any awards?
Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2018.
