Trusted Agent profile

Bourne Estate Agents in Farnham, Guildford, Woking and 6 more

4.7

★★★★★ Excellent

1,944 reviews across 9 offices and 4 platforms

Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Ash Vale, Cobham and Petersfield. Together they have 1,944 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,755

Reviews on Google

All 9 offices

Facebook logo

4.6 / 5

68

Reviews on Facebook

Business-wide

Yell logo

4.2 / 5

5

Reviews on Yell

All 9 offices

Trustpilot logo

116

Reviews on Trustpilot

Business-wide

Our offices

Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,755 reviews on Google only. Show every review

5/5

Google

I just wanted to say a big thank you to both Annabel and Izzy at Bourne Estate Agents Farnham for being such great and helpful estate agents throughout the entire rental process. From the first viewing to the final details, you’ve both been responsive, friendly, and proactive, making what could have been a stressful time feel much more manageable. I really appreciated your clear communication and willingness to go the extra mile to help everything run smoothly. Thank you again for all your support!

Bonnie · 17 May 2025 · Bourne Estate Agents Farnham

5/5

Google

The rental teams at Bourne Estate Agents (Guildford and Godalming) have been fantastic!! Due to limited time in being able to view properties, the team have accommodated these needs impeccably and have consistently followed up and provided new information on different properties relevant to my requirements. Faultless! Thanks especially to Elarose, Hannah and Rebekah!!

Kitty · 15 May 2025 · Bourne Estate Agents Guildford

Agent replied · 27 May 2025

Thank you for taking the time to review our services. We are pleased you have had a positive experience and wish you well for your onward search. Regards Bourne Estate Agents.

5/5

Google

Thank you very much to the sales team and particularly to Kris Gauson who has been incredibly helpful and professional throughout the whole process of buying my new house.

Katie · 13 May 2025 · Bourne Estate Agents Guildford

5/5

Google

Having just spent the last several months dealing with the Team at Bourne in Woking I can highly recommend using them. Being an agent myself its easy to criticise and pick holes elsewhere. Hand on heart I had an exemplary service, compared to recent dealings with a couple of other local agents, some who are well known to the Woking area, Bourne are by far head and shoulders above their peers! The communication above all else is first class, the transparency on information and chain management was fantastic, and our transaction could have easily collapsed on more than one occasion if it wasn't for the proactive, experienced and knowledgeable team at hand. Many thanks to Andy, Zack, Oliver, Ross and the rest of the office. Keep up the quality service... its a breath of fresh air.

Paolo · 25 April 2025 · Bourne Estate Agents Woking

5/5

Google

Amazing experience with Bourne Estate agents, very professional service! Thank you!

Vlatka · 23 April 2025 · Bourne Estate Agents Cobham

5/5

Google

Just completed on our first home; a very professional & responsive service throughout.

Mark · 16 April 2025 · Bourne Estate Agents Ash Vale

5/5

Google

Sold my house with Bourne recently and was highly impressed with their service, from valuation through to completion of sale. This was also done at a very competitive cost. Ross and his team are all really genuine, helpful and efficient and I would recommend Bourne to anyone wishing to sell their property!

Linda · 7 April 2025 · Bourne Estate Agents Woking

5/5

Google

Big shout out to Jim, David and Adrian who made the process so much easier. Wouldn’t hesitate to use them again. Thank you for all your help!

Charley · 31 March 2025 · Bourne Estate Agents Godalming

Agent replied · 26 April 2025

Thank you so much Charley, we hope you are settling well into your new home-All the very best-Adrian

1/5

Google

It has been over a month since our tenancy ended, and we still haven’t heard back from them regarding our deposit. They consistently side with the landlord, even when their client is clearly at fault. I wouldn’t recommend them unless absolutely necessary. Also, be very cautious during check-in, if you don’t thoroughly document the condition of the property, you risk being charged at check-out for damages you didn’t cause, possibly left by a previous tenant.

Halil · 27 March 2025 · Bourne Estate Agents Guildford

Agent replied · 28 March 2025

Dear Halil, Thank you for sharing your feedback. We would like the opportunity to look into this further to address your concerns. Please contact us directly at hello@bourneestateagents.com with more details so we can investigate the matter. Kind Regards Chris

3/5

Google

The team at Bourne were great and easy to deal with. Unfortunately, they just couldn't generate the leads to sell my property. I have no doubts that they would be great at selling a 'Classic Farnham Home' but with mine being a smaller … More

Ollie · 26 March 2025 · Bourne Estate Agents Farnham

Agent replied · 14 April 2025

Dear Ollie, Thank you for your feedback. We're pleased to hear you found our team great and easy to deal with, though we're sorry we couldn’t achieve the result you were hoping for. With 53 viewings, we worked hard to generate interest in your property as we do for all of our clients, regardless of size or price. Our pricing advice was based on market conditions and feedback from the perspective buyers that viewed, but we appreciate that every seller has their own approach and price expectation. We greatly appreciate the opportunity to have worked with you and wish you success moving forward. Should you need any assistance in the future, we’re here to help.

1/5

Google

These guys price down drastically if your house doesn't sell. Entry level 3 bedroom house prices in Farnham have remained at around the 300k mark for years now because of estate agents like them. (Whilst going up steadily everywhere else in the country) Given the areas desirability and proximity to London they should buy now be starting at around 400k 300k is midland/northern pricing

Richard · 24 March 2025 · Bourne Estate Agents Farnham

5/5

Google

Bourne provided an outstanding service when selling my home. They went above and beyond to provide the personal touch and nothing was too much trouble. In particular I'd like to thank David Lowther, manager at the Godalming branch for being so attentive and Jim Norman, client manager for being on hand to move things along post sale.

Darren · 22 March 2025 · Bourne Estate Agents Godalming

Agent replied · 22 March 2025

Thank you so much for your kind review Darren. Dave, Jim and the whole team are delighted to have helped you move-All the very best-Adrian-Director

5/5

Google

We have had an excellent experience selling our home through Bourne, and would highly recommend them. They set up an open day for us to make the viewings as easy as possible. Steve couldn't have been more helpful and made sure that our transaction went through smoothly. Communication was excellent throughout and overall we were very happy with their service.

Luke · 20 March 2025 · Bourne Estate Agents Guildford

Agent replied · 22 March 2025

Hi Luke, Thank you very much for your kind words reviewing our service, we wish you and the family all the best. Please do not hesitate to contact us if you need anything further. Regards Bourne Estate Agents.

5/5

Google

Excellent service from Elarose. All email and queries were answered very promptly and she helped me find a fantastic flat. Would highly recommend this agent.

Claire · 20 March 2025 · Bourne Estate Agents Guildford

Agent replied · 21 March 2025

Thank you for your review and feedback on our team member. We hope you enjoy your new home. Regards Bourne Estate Agents.

5/5

Google

Excellent experience with Bourne Estate Agents in Alton.

Jon · 18 March 2025 · Bourne Estate Agents Alton

Agent replied · 14 April 2025

Thank you for taking the time to review us Jon. It is very much appreciated.

5/5

Google

We have recently exchanged on our home with the help of Bourne's Guildford Office. Their team have been helpful and communicative. The process has been tricky at points, as it is for anyone. However, their efforts have made it likely that we will complete ahead of stamp duty deadlines, potentially saving us thousands of pounds. Great work to Chris Long, Jim, and the team.

Jonathan · 13 March 2025 · Bourne Estate Agents Guildford

Agent replied · 14 March 2025

Thank you very much for your feedback. Chris and Jim pride themselves on providing transparent, efficient and friendly service to all customers. We are pleased to see that you have had a great experience. Please let us know if you require any further assistance in the future.

1/5

Google

The property management team at Bourne Estate Agents Woking has been extremely unfair and negligent during my tenancy at 7 Glen Court, St John's Hill Road, Woking. I reported a broken window back in September/October 2024, and it was only fixed in 2025, just one week before I moved out. There were multiple other issues I reported, yet nothing was ever addressed. However, at the end of my tenancy, they had no problem demanding £460 for professional cleaning, despite providing little to no service throughout my stay. They were happy to take my rent every month and profit from it but failed to uphold their responsibilities as landlords. I find their treatment of tenants abusive and unfair, and I want others to be aware of my experience. If there were an option for -5 stars, I would give it to them. ___________________________________________ Dear Managing Director, I find it concerning that the majority of negative reviews and recommendations to avoid working with your company are directly related to the property management and lettings team. Don’t you believe it is important to take customer complaints seriously and address the inefficiencies within this team? I sincerely doubt that tenants would invest their time and effort in fabricating these negative experiences. Additionally, I previously requested a meeting with you, which was unfortunately denied. I look forward to hearing from you. Regards, Velina

Velina · 12 March 2025 · Bourne Estate Agents Woking

1/5

Google

We recently hired Bourne to sell our home for two months, and during that time, we received zero viewings. The listing photos were extremely poor quality, clearly taken in ten minutes, resulting in dark and unflattering images. This was in stark contrast to our previous experience with another agency, who used professional photography and generated significant interest. Our concerns about the photo quality, raised via email, were completely ignored. This lack of professionalism and attention to detail cost us valuable time and potential buyers. We have since switched to a new agency and are already seeing a significant increase in interest and viewings. We strongly advise against using Bourne if you want a timely and effective sale.

Raquel · 11 March 2025 · Bourne Estate Agents Alton

Agent replied · 14 March 2025

Thank you for your review. Firstly, I’m sorry to hear that you were unhappy with the photography provided by our team. Please could I kindly ask you to contact me directly on 01420 541454 or alternatively gmiller@bourneestateagents.com as I cannot see that we had your property on the market with our Alton branch.

5/5

Google

Rating only, no written review.

Robz · 2 March 2025 · Bourne Estate Agents Alton

Agent replied · 3 March 2025

Thank you Robyn

5/5

Google

Excellent service, very personable and nothing was too much trouble. Would definitely recommend them.

Mark · 1 March 2025 · Bourne Estate Agents Cobham

Agent replied · 11 April 2025

Thank you for taking the time to review us Mark. It is very much appreciated.

5/5

Google

I have worked with many estate agents over the years and the team at Bourne leave the competition standing. Adam, who handled the recent sale and marketing of my house in Cobham, impressed me at the outset with his profound and commercial understanding of the property market, not an easy task in today’s volatile economic climate. His skill, dedication and professionalism are outstanding as is that of all his colleagues, in particular Aliyah, who managed the sale brilliantly. I cannot commend Bourne highly enough for their dedication, work ethic and professionalism, as well as the spirit of co-operation and teamwork that prevails within the office.

C · 1 March 2025 · Bourne Estate Agents Cobham

Agent replied · 18 October 2024

Thank you Carolyn for your 5 star review & comments. We all enjoyed helping you achieve a swift sale. All the very best, Adam

5/5

Google

Great service and Hannah has been especially helpful in all my dealings with Bourne.

Tony · 28 February 2025 · Bourne Estate Agents Cobham

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Bourne Estate Agents is among the ESTAS 2026 winners.

  • GoldESTAS 2026: Best Regional Group (6-20 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Regional Estate Agency Group by Region, South East

ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.

ESTAS winners in three years, the group and its branches: 2024, 2025, 2026. ESTAS award winner every year since 2024.

ESTAS awards by year, 2024 to 2025

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Bourne Estate Agents is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Bourne Estate Agents

Which Bourne Estate Agents office has the most reviews?

Farnham has the most, with 542 reviews rated 4.7 out of 5, followed by Guildford with 531.

Where are the Bourne Estate Agents offices?

The nine Bourne Estate Agents offices, by town:

  • Alton: 72a High Street, Alton, GU34 1ET
  • Ash Vale: 244 Shawfield Rd, Ash Vale, GU12 5DJ
  • Cobham: 13 Oakdene Parade, Cobham, KT11 2LR
  • Esher: 29 High Street, Esher, KT10 9RL
  • Farnham: 29 Downing Street, Farnham, GU9 7PD
  • Godalming: 41 High Street, Godalming, GU7 1AU
  • Guildford: 5a Trinity Gate Epsom Road, Guildford, GU1 3JT
  • Petersfield: Swan House, 2 Swan St, Petersfield, GU32 3AD
  • Woking: 36 Commercial Way, Woking, GU21 6EN
Has Bourne Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2018.

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